No customer service at all
So they guarantee you a 30 day return policy for undies to size up or down if you need. I bought 15 pairs, all were incorrect sizing so sent back 13 unopened pair. Customer service will not contact you. Will not say your package has arrived. Say there is nothing they can do. No phone number to ring so you can’t speak to someone. So I’ve basically lost $150 worth of money plus another $30 on postage back. They are a good product but would only buy 1 pair first as customer service is terrible. If you need to exchange they make it impossible to do.
- Bamboo Trunk (Shorter)
Got wrong size and color and wouldnt exchange. Product was not used however they were not interested in fixing issue.
Not satisfied. Seems easy to find several colors however product runs really small so keep this in mind. Never got to try the product.
GREAT customer service and a great product
First saw an ad for these on Facebook and ordered a size large. When they arrived they looked like a small medium. Emailed customer service and ordered a 2XL and they fit brilliantly. No more sweaty parts and that really a heat rash!
Amazing customer service
What can I say, this company’s customer service is phenomenal. I ordered a pair for my husband for Christmas to try the brand in his usual size, however he found them to be too small. I contacted customer service at 11.40pm on Christmas Day night, never expecting to get a response for days. My query was answered immediately and resolved in a matter of minutes. I am truly blown away! Absolutely brilliant
Find out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
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- Bamboo Trunk (Shorter)
Waistband is very, very uncomfortable.
I’m a big fan of the product. Thank you to StepOne replacing my first pair, exchanging from ‘medium’ to ‘large’.
I have my waist measurements correct. I have 5 pairs now at “large”, but the waistband on this underwear is extremely tight, continually folds & is uncomfortable. The waistband is like a resistance band at the gym - it’s ridiculously constrictive, not anything remotely comfortable around the waist.
They do ride up, but not a great deal. That’s to be expected, I guess. The material and colours/ appearance is terrific.
I am disappointed as I’ve tried two size options now, have 5 pairs but still not satisfied. I’d love to keep buying these, but I can’t because of the sizing complexities & waistband issues.
Ordered an initial pair (trunk shorter) size was posted as large,when arrived I could hardly get them on, was small/medium at best,e mailed to complain heard back nothing,good at one liners poor customer service.
great product bad service if you return
I brought 1 pair to try great fit very comfy
brought 5 more size was wrong xxxx small requied 2xl sent back to nsw as they said for replacement
0n 7 /2 /2020 now 27/2/2020 nothing heard from any one trying to contact ut its just a logistic company
Bad form i think $125.00 might be gone please help
Questions & Answers
My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you
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|Category||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
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