GREAT customer service and a great product
First saw an ad for these on Facebook and ordered a size large. When they arrived they looked like a small medium. Emailed customer service and ordered a 2XL and they fit brilliantly. No more sweaty parts and that really a heat rash!
Amazing customer service
What can I say, this company’s customer service is phenomenal. I ordered a pair for my husband for Christmas to try the brand in his usual size, however he found them to be too small. I contacted customer service at 11.40pm on Christmas Day night, never expecting to get a response for days. My query was answered immediately and resolved in a matter of minutes. I am truly blown away! Absolutely brilliant
Questions & Answers
I’m trying to order the new blue bottles but it keeps showing the smashed avocado picture. I’m afraid to order because I don’t want to get the wrong one. Is it just the picture which is wrong ??
What waist size is a medium and large please.
Hi James, we actually have a size chart on our website that indicates the recommended size for each waist length. You can have a look here: https://stepone.life/pages/sizing-chart :) It states that a size M is recommended for those with a waistline of 81-86cm or 32-34in and a L for those with a 90-95cm or 36-38in waist.
Do you do bigger sizes?
Hey Janet! We currently cater for sizes 2XS - 6XL.
Get an answer from our members and Step One representatives
|Category||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
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