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Step ones used to be the best and all I wear, but the pairs I’ve bought in the last year have been horrible quality and sizing and not worth even half the price they’re asking frnthem
- 3 reviews
- 1 like
Sizing chart incorrect, took 18 days to arrive, sent one of the two pair back postage $12.55. Seriously do not bother.
Hi Simon,
We understand that buying anything online can be hard with sizing ... so not sure if you’ve read, but we have a full 30-day First Pair Guarantee (FPG) for you. If you'd like to swap for a d...
Read moreifferent size, let us know and we'll send you out a different size or style. If you order a multi-pack, say 4, try one pair on, not happy, keep it, return the 3 unopened and unworn pairs and we'll send you out 4 pairs of the new size or style, or we will refund your total order value. We will also shoulder the shipping cost of the replacement pairs.It is easy to use the site to see what size and type you are after they do have a good range of stuff on there web to
Very poor quality and was very small and did rid up my legs did not stop the shaving either i did say that I will never buy them again sorry
Hey Rhys,
Thanks for the feedback. They definitely shouldn't be doing that! It might be a sizing issue... please jump on our site so we can organize another size for free, under our First Pair Guarantee :) ...
Read more AUS: https://stepone.life/pages/claim-fpg UK: https://uk.stepone.life/pages/claim-fpg You may also email us at info@stepone.life Best, ChayThese run on the small size but that wasn't a problem As the customer service team were superb quickly resolving - easiest company ever to talk to no but from - product as good as the service
Find out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
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The short legs sizes isn't correct.
A large in Short isn't a large in long leg.
I bought both and not even close.
Waist elastic is already stretched out and degrading already and so are the legs.
$61 a lot of money,could have bought 2 years worth for what I paid for these.
Hey there, we're so sorry to hear about this experience. In regards to sizing, we actually have a size chart on our website that indicates the recommended size for each waist length. You can have a lo...
Read moreok here: https://stepone.life/pages/sizing-chart :) Please keep in mind as well that we offer a 30 Day Guarantee on your first pair for either a refund or size change & also a One Year Manufacturers Warranty on all pairs.A large is a large in short and long leg. Just Quality is rubbish.
I ordered my 1st pair of theses this week they arrived promptly and I couldn’t wait to try them. Wow what a disappointment they ride up 10 worse than any underwear I have ever owned I was constantly pulling them down and trying to get them in a position of comfort in the end I had to take them off in the back of my van at work and go commando for the rest of my shift. Sorry to write a review like this but it is the truth. I would be up for trying a different pair but i sized the ones I bought with the recommendations on your web site. I would do the mine back thing but auto fill used my old email address when ordering.
Hi Wayne,
Sorry, they didn't work for you. Sounds like a sizing issue. We understand buying anything online can be hard with sizing so not sure if you have read, but we have a full 30-day First Pair ...
Read moreGuarantee (FPG), love them, or they're free. You can claim a refund or a replacement here: https://stepone.life/pages/claim-fpg- 2 reviews
Great quality though far too small
Was going to buy 2xl though on add thesw guys are 150kg im 100kg lean fit and hard
So i went with xl
Big mistake too small
Hi Elite Moves,
Thanks for the feedback. If you purchased within 30 days, you're covered under our First Pair Guarantee (FPG). It is designed to remove any concerns about sizing or product when buyin...
Read moreg online. You can fill out this form and our Customer Service Team will assist you https://uk.stepone.life/pages/claim-fpgOrdered my normal size and these are small? Tried them walking and normal wearing but they rode up and were so uncomfortable.
Hey Daz,
Sorry to hear that they weren’t a perfect fit. This is why we offer a First Pair Guarantee so if your first size isn’t right we can send you an alternative size to try for free or you can req...
I'm seven years old and I'm your youngest customer. I like your website and my mum brought these for me. They are so comfortable and are the best underwear I've ever worn.
Charlie Holley
Find out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
- 2 reviews
- 2 likes
Unlikely to buy any more. Three times the price of my normal trunks but no better.
The site and ordering was simple. The size guide was inaccurate for me and I should have ordered at least one size larger. I can see their potential but being undersize left me less than impressed. The fabric is very soft and you hardly know you’re wearing them.
Questions & Answers
My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you
Hi Louise,
It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart...
Read more Thanks, Step One SupportSorry a little late replying so I went elsewhere. Thank you though.
I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
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Details
Category | Underwear Shops & Brands |
---|---|
Mens / Womens Clothing | Mens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | None |
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Hi Blake,
We're so sorry to hear about this experience. We do appreciate you writing a review and your feedback will be passed on to the team. We do have a 12-month warranty for these situations so p...
Read morelease send an email to info@stepone.life with the subject 'Product Review' and we'll sort it out!