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Step One Bamboo Trunk (Shorter)

Step One Bamboo Trunk (Shorter)

4.7 from 3,656 reviews · View Statistics
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Reviews

2.9
7 reviews
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GREAT customer service and a great product

published

First saw an ad for these on Facebook and ordered a size large. When they arrived they looked like a small medium. Emailed customer service and ordered a 2XL and they fit brilliantly. No more sweaty parts and that really a heat rash!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
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Amazing customer service

published

What can I say, this company’s customer service is phenomenal. I ordered a pair for my husband for Christmas to try the brand in his usual size, however he found them to be too small. I contacted customer service at 11.40pm on Christmas Day night, never expecting to get a response for days. My query was answered immediately and resolved in a matter of minutes. I am truly blown away! Absolutely brilliant

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
Similar opinion? Write a review on ProductReview.com.au!
Greg
GregPerth, WA
  • 2 reviews

great product bad service if you return

published

I brought 1 pair to try great fit very comfy
brought 5 more size was wrong xxxx small requied 2xl sent back to nsw as they said for replacement
0n 7 /2 /2020 now 27/2/2020 nothing heard from any one trying to contact ut its just a logistic company
Bad form i think $125.00 might be gone please help

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing Very small
Step One
Greg T.Step One

Sorry Greg. Please email us your order number to info@stepone.life and we'll sort it out.
Thanks Greg

Greg
Greg

thank you looking at my order a getting back to me
i do like the product looking forward to my order

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Questions & Answers

Louise
Louiseasked
Bamboo Trunk (Shorter)

My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you

2 answers
Step One
Chay A.Step One

Hi Louise,

It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart

Thanks,
Step One Support

Louise
Louise

Sorry a little late replying so I went elsewhere. Thank you though.

GillianB
GillianBasked
Bamboo Trunk (Shorter)

I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.

1 answer
Neb-Maat-Re
Neb-Maat-Re

This is a 3rd party review site. You should try contacting Step Ones directly through their web site.

David G.
David G.asked
Bamboo Trunk (Shorter)

Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?

1 answer
Neb-Maat-Re
Neb-Maat-Re

This is a 3rd party review site. You should try contacting Step Ones directly through their web site.

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Step One Bamboo Trunk (Shorter)

Details

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CategoryUnderwear Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
Compare both Step One Bamboo Underwear
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