Reviewer Photos & Videos
These things are great!
I've had a skin problem in my groin for years which conventional medicine has failed to improve. After trying any number of different types of underwear, to no effect, the problem seems to have disappeared after I started using Step One. Thank you. Yes they are pricey, but they are also very comfortable.
customer service was nice enough to send me a size up as i needed a bigger size than usual. but stil these trunks have the tightest waistband and it always feels like im being suffocated and im not even large. my legs always feel sweaty and wet when wearing this i simply cannot wear them. the leg on the shorter trunk is so long that it is annoying. it should be way shorter. again customer service was great y sending me extra pairs but nope. cant wear them
Not Australian Made.
Good undies but- weasel words. “Designed in Australia”, Not made in Australia. Made in china. I was sucked in. My fault but such a pity not made in australia for the price.
I received a pair of trunks that had a minor defect. I emailed the stepone guys about the issue, they resolved it within minutes and had a new pair sent out the same day. Cannot recommend their product and service highly enough. Thanks
Amazing product, definitely performs exactly as the Ad says! So easy to navigate website & order! Best Underwear ever!
Amazing product, definitely performs exactly as the Ad says! So easy to navigate website & order! Best Underwear ever! I would recommend these Undies to everyone & anyone! They were so helpful when I accidently ordered the wrong size. Jordy sent me free replacement, just like they say.. "Guaranteed first pair!" If not suitable, then they send a replacement pair! So, now.. the only underwear I will ever buy is "STEP ONE" I guarantee you will not be disappointed!!
I love the Step One Bamboo Trunks, they fit great and feel very comfortable, except for one thing, the Waistband. I find every time I bend over the waistband folds over making a double the thickness waistband which is narrow and cuts into my waist and there's nothing you can do about it because once it has folded over that's where it wants to stay
Can honestly say I've never had such a rapid response from a company before, the issue was resolved quickly and without quibble or fuss. Product is excellent just needed to go up a size.
Great concept; fantastic Customer Care!
I received my first pair of Step One trunks in the blink of an eye and am really impressed by the quality of manufacture. The concept is spot on and they are really comfortable with zero chafe! However, I bought a size that was ultimately too small, but the Step One “First Pair Guarantee” means that a replacement, larger pair of trunks is now in the post. Fantastic response on a soggy Sunday - 20 minutes from my initial email to the replacement order being processed. Fantastic!
Elastic waist on every pair go weird despite cold washing also seem to get tighter thought they were good new but I am spoon changing my mind after wearing and washing
Great customer service
Stunning customer service and response - immediate! I purchased my first pair and found them a little snug! Contacted customer service and with 5 mins a new pair was placed on order and on their way. No arguing / no quibble. Well done Step One!
No more adjusting!
These are the best underpants I've ever worn. I've actually thrown out all my others. Very straight forward purchasing process, the only stressful part was what colors and styles do I get. Plenty of choice there. So comfortable.
Best undies ever!
Started out with one pair as a test and haven’t looked back - they are now the only undies the 2 men in the house will wear. Very good quality, they are expensive but worth it.
Awesome product and spectacular customer service
I came across Step One through the Facebook ads and after previous purchases from On That Ass and Oddballs, I thought I'd give this a try. Most boxers I find tend to squish and push things and after a while it tends to get a bit uncomfortable. I ordered a pair of small trunks (not a tall chap bear in mind) and they arrived within a week.
I tried them on and they were very comfortable, but I found the waistband to be a bit tight. This could be during the lockdown where one might of had a few too many takeaways etc. I did read that Step One do h...ave a First Pair Guarantee. So I contacted them and literally a few moments, not days, moments later I got a reply asking if I wanted a refund or exchange. As I felt the trunks were comfortable but just the wrong size, I asked if I could get the medium pair to which Anne, the agent was happy to oblige. Anne did ask if I was sure as they would not be able to exchange the second pair due to their Guarantee terms and conditions, which is obvious. This was fine by me and Anne confirmed the replacement was on its way. I received my medium pair today and these are fantastic. No issue whatsoever. I didn't have to send the small pair back, so maybe if I lose weight they may fit. Maybe... Step One definitely has a new customer. Top customer service. And comfy underwear. Finally! Thanks!
Best underwear ever. No chaffing, comfortable. No roll up,
Pricing is a bit expensive. But still worth the purchase. No regrets, looking forward to buying more very addictive. Love the colour range.
- Bamboo Trunk (Shorter)
- Verified customer
Crazy comfy - waist bands slightly too tight - excellent postage and customer service!
Purchased these boxers and found the waist sizes are slightly restrictive upon wearing.
Sent an email out, had a response within a few hours and had new boxers back within the week! Incredibly comfy and will be rebuying again in the future.
Great Customer Service
Saw the TV advert and thought I’d give them a try, which for me was a big step as I have used the same brand of premium underwear for years. Ordered a small trunk as a tester. Item arrived quickly and seemed good quality, soft to the touch but was a little snug especially on the thighs.
Contacted customer support and Matt was brilliantly helpful, agreeing to send out a larger pair for free or as an alternative also offering a discount on a multiple order of another size.
Can’t fault the service helpful, friendly and quick, just wish all companies were this switched on.
Will definitely use them again.
Not all that great.
I found these to be quite expensive and not living up to the hype that seems to be around.
They aren't as comfy as they make out, the material actually feels hotter to wear than standard cotton trunks.
I shall not buy a second pair.
Buy bc a size up
The trunks are very comfortable. Just bought them so don’t no about durability but buy a size up.Mine were to small but they are sending another pair free of charge .
The most comfy undies ever!
I highly recommend purchasing this product. Extremely comfy and worth buying. Would recommend them to everyone!! I have recommended them to 5 of my good mates and we all love them!
Wow what quality and service!
Great website that actually got 14 year old son interested in buying his own underwear, he loves them although bought medium which was a little too snug, got in touch and they are sending a free replacement pair next size up. Now that’s truly amazing service. Fantastic quality product.
Questions & Answers
What they like under leggings for running in?
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