Reviewer Photos & Videos
I received my order at the commencement of the Covid Pandemic. I was unable to collect from my office for over 6 weeks. When I finally received them, I found that I had ordered the incorrect size, probably as a result of being at home for 6 weeks.
I contacted Step One support about an exchange. Their response and efficiency in organising a replacement was second to none. Great work.
NO back wheels Chaffing anymore
Amazing!! In my job I walk 20kms a day so STEP ONE , is the only one, I would highly recommend.
StEP ONE ! Well l can only suggest The Trunk version haven’t tried the others great product though.
I ordered a pair which ended up being too small, they sent me a replacement pair in a larger size before I knew it! One email and it was done!
Such great service & understanding
I had an issue with sizes on a pair, but within the same day they posted another pair to me, fantastic service! Will certainly buy again & hopefully replace all my undies with Step One!
Elite Product, Elite Customer Service.
The most comfortable underwear i have worn, i accidentally ordered a size under but it was fixed up with no fuss by their wonderful customer service team.. outstanding stuff 10/10
Most comfortable I have been in years
I bought one pair and they were too small but with the first pair guarantee it was no problem, this has to be one of the best companies I have dealt with. I ended up buying another fifteen pairs and I am delighted with them.
A giant crock of..
As soon as I put these so-called no ride up underwear on, and moved my legs, they moved 3cm up my legs, and kept riding up with every step I took. I want to cut them into a thousand pieces, but I can't afford to throw away my money any more than I already have. I'll have to put up with this sh!t, and wait for the blessed day when I can afford to replace them....
Wrong size....problem solved instantly
Just received my first pair but unfortunately they are a bit small
After a short email to Step One a replacement pair was on the way and all within about 30 minutes...fantastic service
I have found the trunks to be more suitable for me , they are very comfortable to wear and different type of underwear I have not used before. The next step is to see what life I will get out of a pair of Step ones. I am impressed so far guys...
Navigating website was fine, range of products, good. Satisfied with Step one Undies except that the sizing is slightly out of wack..The company exchanged the first pair because of some stitching undoing but the return pair was slightly small Go one size up to be sure.
My husband loves them , a little expensive but wear well and hold there shape, but a size bigger, is my tip from experience website easy , but hard to get the treasure word offer
Everything they say it is... it is
Having seen the ads for these trunks I eventually decided to try a pair. They are light, comfortable and do everything they say they do.
If I manage to get the magic word, TAMBOOCELL, I’ll order more.
- Bamboo Trunk (Shorter)
- Verified customer
Great product and customer service
Easiest, fastest, bestest things I’ve brought online.
We needed to exchange to bigger sizes and the whole process ran so smoothly, about as smooth as these trunks feel on your skin.
Thank u step one for a great transaction, highly recommended
- Bamboo Trunk (Shorter)
- Verified customer
Does not live up to the Hype
I bought these thinking that they would solve the problem associated with all Chinese underwear.
Band rollover is the plague of mens underwear made from synthetic material and these are no different.
Once you wash them a few times the elastic in the band becomes buckled and crimped, you can roll it out with your fingers to flatten the band but eventually, it will roll back over.
Regardless, cotton underwear is still the ants pants because these synthetic products just can't cut it in the long term.
Just for comparison I have added another photo of cotton briefs made from cotton that I have had for over 12 months and it shows no rollover what so ever
I just received 2 pairs of trunk short's and found that I needed a larger size returned the pair unopened and had no problem in the larger 2 pairs being sent immediately.
Not worth the purchase price for claims made on the product.
Revised review (24/4/20). Bumped up one star for the customer service.
I always do fair reviews based on the price of a product. I'm not interested in bagging, negativity or unnecessary put down of companies. I was hoping these would work as I liked the feel of the first pair I got. They rose up about 50%, 100% of the time. I took the gamble and bought 5 more which was a mistake. They rode up 100%, 100% of the time. Look good and feel good, but in terms of the biggest selling point of "NEVER" riding up - they did exactly that all the t...ime. They either roll up (like dough coiling) or slide/push up. It isn't a sizing issue as I have a 31/32" waist (gym fit) which is a medium size. Paid $100 for 5 pairs, so now have thrown 6 pairs for $129 in the bin. The ads the company do in my opinion are great. Corny and meant to be cringe worthy. Unfortunately, it's all about marketing and not about the product. If you have a 32" waist you MUST purchase the large size as the sizing runs small. The trick to cost control is pumping products out of China using the least about of material as possible while bumping up the size label at the same time. Probably cost $1.50 to make each pair then putting a $29 price tag on each. Having worn the large size I was sent they probably rise up the leg about 30% of the way, so not perfect, but happy to compromise. Will probably purchase 2 more pairs simply as a variation from my other brands, and for the softness - but if you have 10 to 15 pairs of undies in your wardrobe, 3 of these would be the maximum you'd have. Verdict:
Customer Service is great!
I recently purchased a pair of trunks for my hubby, he loved them which is great, but the size was not quite right. No Problem, Step One customer support was very understanding and offered to send out a new size without any problems. We got the correct size within a couple of days. Awesome service! Awesome product! Thanks Step One.
Most comfortable ever
Sizing can be a bit of a challenge (hint- go up one size). In saying that, exchange was dead easy and prompt. Happy to say, they are the most comfortable undies I have ever worn. Only regret is I didn’t buy more... another order heading their way.
I have been wearing this type of nickers
I really like the underwear unfortunately the size I chose was one size to small. I need Large size
I have been wearing this type of underwear for a long time and these are the most comfortable by far.
I chose the shorter legs as I have thin legs but I will give the longer ones a go as well.
Then they will definitely deserve 5 plus stars
Great customer service
First pair I ordered were slightly smaller than expected. But got an immediate response from the customer service team, and arranged for a new pair to be sent straight out. Really happy with the product, and 10/10 for customer service.
Questions & Answers
What they like under leggings for running in?
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