Reviewer Photos & Videos
Best undies ever
I purchased via Facebook advertising using PayPal to purchase. The process was simple, the follow up of order received and subsequent emails regarding shipping and delivery were concise and accurate. The undies do what you say They are comfortable, light to wear and yes enhancement in the pouch is pretty cool too.
My only adverse comment would be when new limited colours become available such as peacock and bubblegum are off market too quickly
Most comfortable I have been in years
I bought one pair and they were too small but with the first pair guarantee it was no problem, this has to be one of the best companies I have dealt with. I ended up buying another fifteen pairs and I am delighted with them.
BEST CUSTOMER SERVICE
Ordered wrong size problem was sorted without any drama inside 10 minutes. (no bull)
Product ordered on thursday afternoon and arrived following wednesday morning, pretty good in these co vid times
Best online order prose
I found their service quick an efficient online. With great customer service, respond time on emails was received within minutes of my query , I would not hesitate to recommend it to my friends and relatives
. Highly recommend them .
The reviewer stated that an incentive was offered for this review
Wrong size....problem solved instantly
Just received my first pair but unfortunately they are a bit small
After a short email to Step One a replacement pair was on the way and all within about 30 minutes...fantastic service
Great Undies. Amazing customer service!
My tradie husband had fairly recently converted to Step One underwear and swears by them being the most comfortable underwear he has ever worn.
We saw an ad for kids sizes and decided to buy our 2 young boys a couple of pairs each so they could be like dad.
We received our order today however 1 pair out of the 4 was the wrong size so I lodged a query via the website. Within 10 minutes Matt from Step One had responded and resolved the issue.
Purchasing the products is a breeze - the website is very simple to navigate.
The quality of the undies feels great and the customer service was second to none.
Will definitely be purchasing more in future.
Navigating website was fine, range of products, good. Satisfied with Step one Undies except that the sizing is slightly out of wack..The company exchanged the first pair because of some stitching undoing but the return pair was slightly small Go one size up to be sure.
- Bamboo Trunk (Shorter)
- Verified customer
Great product and customer service
Easiest, fastest, bestest things I’ve brought online.
We needed to exchange to bigger sizes and the whole process ran so smoothly, about as smooth as these trunks feel on your skin.
Thank u step one for a great transaction, highly recommended
I just received 2 pairs of trunk short's and found that I needed a larger size returned the pair unopened and had no problem in the larger 2 pairs being sent immediately.
Customer Service is great!
I recently purchased a pair of trunks for my hubby, he loved them which is great, but the size was not quite right. No Problem, Step One customer support was very understanding and offered to send out a new size without any problems. We got the correct size within a couple of days. Awesome service! Awesome product! Thanks Step One.
MATT - CUSTOMER SERVICE
I bought 4 x short trunks in medium as my husband is a size 87. He sweats ALOT in our line of work so thought these would be good for him. Alas, these ones do ride up, so I was straight on to customer service to see if something could be done. I emailed them around 8pm at night, thinking I won’t hear from someone till the next day.....well I was shocked when Matt replied literally within 10mins saying he can post out a small size for my husband to try! Just want to do a shout out to Matt for exceptional customer service, thank you so much!
Nice product to wear no chafing to date lm still to be completely convinced
I found the product good so far the garment had some stitching issues however the company offered me a refund or a discount on other goods which l thought was the right thing to do
Great customer service
First pair I ordered were slightly smaller than expected. But got an immediate response from the customer service team, and arranged for a new pair to be sent straight out. Really happy with the product, and 10/10 for customer service.
It was a dream to order my new pairs of underwear. Easy to use website, quick postage, great customer service and a great pair of jocks. Can't recommend these enough.
Ordered 7 pairs for hubby. Sadly found a fault in one pair. Contacted step one today, replacement already on its way.
Very happy with how easy the store navigation was, the range of products and the quality of the products. Even more satisfied with the customer service received today. Thanks guys!
2 weeks plus for delivery
The process was seamless until delivery. After 10 days I contacted the info line who were prompt and efficient seeing as I had nothing in regards to goods. I was told they had been dispatched 7 days prior. Asked to wait another 2 days. Then I was sent an email saying my address is not valid, however attached to the delivery con note is a map of my house. then asked to send an alternative address. They are just jocks after all. I wouldn't spend hours shopping for them in the first place, however have spent several hours and nothing to show for it. Pity the reviews are fabulous, the marketing outstanding, I just don't live in my house, and still have no jocks! Will go to the local department store far easier!!!
great product bad service if you return
I brought 1 pair to try great fit very comfy
brought 5 more size was wrong xxxx small requied 2xl sent back to nsw as they said for replacement
0n 7 /2 /2020 now 27/2/2020 nothing heard from any one trying to contact ut its just a logistic company
Bad form i think $125.00 might be gone please help
Excellent Customer Service, from start to end.
Really great customer service from start to end. Didnt realise the difference in length between the two types, had them swapped over within a matter of days. Really good communication
Very comfortable also brought first pair and there was an issue with them however the customer service team where responded quickly and gave me an assurance that they would fix the problem. Very happy with both the product and service. Just brought 7 more pairs and will be buying more.
Sensational feeling material just superb great looking boxer trunk when worn, comfort to the max. I wouldn't wear any others from now on. Great customer service. What a great gift to buy for a birthday.
Questions & Answers
how much per pair for shorter trunks
What about some for the ladies, who would also like a proper boy leg or trunk???
Putting out a question to those who have had step ones for 3 months or more.
Are the underwear still in original or good condition? (has the waistband rolled, chaffed, torn etc)
Thanks. Bought one pair worn them first time yesterday. Comfy but very thin so thought I'd throw the obvious questions out before buying more.
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