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Step One Bamboo Trunk (Shorter)

Step One Bamboo Trunk (Shorter)

4.7 from 1,732 reviews · View Statistics

Reviews

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Ryan Flavel

Ryan Flavel Murray Mallee, SA

So good, wouldn’t buy anything else

published

At first I had the wrong size but I knew just from trying them on they were something. I ordered another 4 pairs before sending the old ones back. Great product great customer service

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised

Best customer service I have experienced in a long time

published

Ordered as a gift for my dad and he found them slightly too tight so we emailed Step One who were quick, helpful, knowledgeable and very friendly. They solved our problem straight away and within a few days we had replacement pants. He usually likes trunks but just be aware they are made to be tight fitting so if you're unsure of sizing go for the bigger size not smaller. However, the replacements are perfect and I'm ordering more for Christmas as he liked them that much!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Undiebloke

UndieblokeGippsland, VIC

Great product

published

These bangers seriously are the best your downstairs will feel ever! Soooo comfy and don’t ride up. I got one pair that had a hole in it after 3 2 wears and I placed a warranty claim... I have never had such fast feedback!!! First reply was in less than ten minutes! Before a half hour was out I had a new pair on their way! Great service and bloody great undies!!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceAs advertised
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So comfortable

published

So comfortable to wear everyday. Brilliant colours as they are bright and fun. Excellent customer service too. Love the names of the trunks.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Gemma

GemmaVictoria

  • 2 reviews

Customer Service

published

I purchased a pair of the Trunk Style underwear as a birthday present but they were the incorrect size and when I contacted the company they replaced them under the First Pair Free policy and took my re-order and placed that immediately. I would highly recommend the company for the service to customer.

Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceAs advertised

Very impressed!

published

Purchased 7 for my partner, the material is amazing quality he loves them.
The customer service is also amazing, very responsive!

Product Quality
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised

The reviewer stated that an incentive was offered for this review

Deane

DeanePerth, WA

I ordered my first pair and they were abit tight. The customer service to get them change was awesome. Very easy exp

published

Very easy to use the website no hassle
Good range straight to the point
They seem very comfortable and good quality

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised

My hubby loves his trunks

published

My hubby loves his trunks - comfortable and look good! I tried to order him a pair, but ordered the incorrect size and colour. The customer service team (John) were fantastic- professional and quick in responding

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Amanda

AmandaSydney, NSW

best customer service i have had ever!

published

bought these boxers for my husband a few months back and didn't realise that one of the 15 pairs was a wrong size, sent a message and the reply was so fast i nearly fell of my chair! problem rectified in minutes and just an awesome experience and best product out there

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
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Great service.

published

Ordered the wrong size, but all sorted so efficiently with First Pair Guaranteed, and correct size is on its way.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Terry

TerryGreater Melbourne (Metropolitan), VIC

Great product.

published

Will never return to normal jocks, had a small stiching issue with one pair and they were replaced with out a fuss would recommend to any one. Just ordered more great people to deal with.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Lachlan

LachlanSouth East Queensland, QLD

Great Customer Service

published

I ordered the wrong size by mistake and thought I’d try them out anyway to see if they would stretch. Eric and Jordy were both very helpful. Not usually the kind of person to return something but they made it very easy. Will definitely be ordering more. Thanks heaps guys 11 out of 10.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Graham B.

Graham B.Sydney, NSW

Service

published

Site was very informative. Range was better than other products claiming to be of same quality.
Quality, excellent, very comfortable.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised

Amazing customer service!

published

I ordered the wrong size for my partner, and when asking for an exchange I spoke with Jordy who was super helpful! My exchange resulted in me keeping the pair I'd opened, and my full order replaced with the correct sizing. Never exchanged a product because I always thought it would be too much hassle but this was too easy! thanks again Jordy.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Hackett450

Hackett450

  • 3 reviews
  • 2 likes

Not exactly a free pair guarantee!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Underwear Shops & Brands

Find out how Step One Bamboo Trunk (Shorter) compares to other Underwear Shops & Brands

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Great service

published

Purchased the briefs that were a bit long and a size too big for me - but very comfy. Contacted customer services and the response was efficient and excellent. Within a few minutes of emailing I have an exchange sorted for the shorter ones and a smaller size. Top notch.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly large
Product AppearanceAs advertised
Luke

LukeCentral Highlands and Goldfields, VIC

Exceptional Service.

published

I received a pair of trunks that had a minor defect. I emailed the stepone guys about the issue, they resolved it within minutes and had a new pair sent out the same day. Cannot recommend their product and service highly enough. Thanks

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised
Shiloh R.

Shiloh R.Sydney, NSW

Amazing product, definitely performs exactly as the Ad says! So easy to navigate website & order! Best Underwear ever!

published

Amazing product, definitely performs exactly as the Ad says! So easy to navigate website & order! Best Underwear ever! I would recommend these Undies to everyone & anyone! They were so helpful when I accidently ordered the wrong size. Jordy sent me free replacement, just like they say.. "Guaranteed first pair!" If not suitable, then they send a replacement pair! So, now.. the only underwear I will ever buy is "STEP ONE" I guarantee you will not be disappointed!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Customer service

published

Can honestly say I've never had such a rapid response from a company before, the issue was resolved quickly and without quibble or fuss. Product is excellent just needed to go up a size.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingSlightly small
Product AppearanceAs advertised

Great comfort and fantastic customer care

published

I am writing this review, not because I love the boxers but because I have been impressed by the after care from Sid, who I messaged with a complaint via Facebook messenger. I complained I felt the boxers hadn’t worn well, and after a very responsive and casual conversation and pictures he had arranged replacements. I was surprised it was so easy and Sid was so understanding. I fully expected a fight but he completely understood me and chatted with me in a way which I felt he wasn’t just following a script excellent product and even better service. Thankyou Sid! I hope you get recognised for making my day.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceAs advertised
Page 1 of 6
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Questions & Answers

John RW

John RWasked

Bamboo Trunk (Shorter)

What size waist is XL ?

No answers
pop

popasked

Bamboo Trunk (Shorter)

how do you care for the trunks, and what is their life span.

No answers
steve

steveasked

Bamboo Trunk (Shorter)

why does your web ordering not work?

No answers

Get an answer from our members and Step One representatives

Details

Compare all 2 Step One Bamboo Underwear
CategoryUnderwear Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
Compare all 2 Step One Bamboo Underwear

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