Reviewer Photos & Videos
This is my second purchase so happy with the product. Very comfortable, wash well and dry so much faster than the old ones. I did have a problem with stitching on one pair in the first order. I contacted by email had a quick response, sent photos and it was sorted with no problem. Can recommend this product.
Hubby won’t wear anything but Step ones
Excellent products. Hubby loves his step ones and won’t wear anything but them. Great product highly recommended once you wear them you won’t wear anything else
- Bamboo Trunk (Shorter)
Amazing all round
Amazing customer service and super responsive. The underwear itself we can't fault. Quality is definitely worth it. You should make some for women!
Best customer service
Ordered a couple of pairs, arrived pretty quick. Feel great to wear, had a slight issue with stitching on one pair and after a couple of emails a replacement pair were on their way within a day...thanks Cai, you were so easy to deal with! Onto my second order and definately ordering more.
Had an issue with one pair that seemed faulty. Emailed customer support and we have a new pair on the way within a day and 2 emails. Excellent customer service and a pleasure to deal with.
Very happy with product.
Very happy with the product, and the customer service. Had an issue with shipping. ( never got my order ). Step one responded to my email with in 10 minutes and offered a refund or replacement.
A+ Customer Service for Returns
Ordered items that unfortunately incorrect size. Email correspondence was very good and prompt. Between receipt of goods, returns and refunded all resolved within a few days! A+++
I love them more than my dog!
I had been meaning to buy some of these boxers for ages and finally requested some for father's day. After wearing them only once, my new puppy decided to chew them to pieces. Argh!! I emailed in to see where I stood with the first pair guarantee, thinking I was dreaming, but got a prompt reply asking for photographic evidence and then was pumped that Step One agreed to replace them.
Best ever boxer shorts, best ever customer service! I'm buying 4 more pairs now. Thank you so much!
Very comfy with 1 problem
Ordered the trunk briefs, were very comfy when sitting, when walking about they became a bit uncomfortable. Emailed customer support who were excellent and have sent out another pair in a different style.
Good product bad customer service
The product is very soft but I think the sizing is not quite correct very close. But more importantly the replacement part of their product is not very easy.No worries, you are covered under our First Pair Agreement, however, I can give you two options at this point:
Option 1: Send a single replacement - please confirm the style, colour, and size
Option 2: A 25% off total basket code - no expiry
The code is valid for 1-time use, regardless of quantity, so if you do go with it, use it wisely :)
Please let me know which option you'd prefer.
Customer service was great when a slight issue was incurred ….they sorted it out within minutes … great work and satisfied
First off it took forever to be delivered. The trunks themselves were not comfortable and rode up. Very disappointing because they claimed they would not.
Customer service is absolutely amazing . Went above and beyond to help me.
This company is amazing. I needed to return some undies, no questions asked, just went above and beyond to help, i sent them proof that the items were in the express post, and they echanged them for 4 new prs, in the post back to me. I have bought 13 prs this year for birthdays and xmas presents. My boys in my family love them.
Again thank you so much for the great customer service.
Best undies I’ve had
Tried step one’s about a month ago think they are great. Had a small problem with pouch elastic on one pair contacted customer service and were replaced immediately. Highly recommend.
Great undies, even better customer service!
Finally bit the bullet and bought some Step Ones…
Fast shipping, super comfy undies.
Unfortunately one pair had a small hole in them on opening. I emailed the customer service team over the weekend, and within 12 hours a replacement order had been placed.
You really can’t fault their customer service.
Questions & Answers
Why is it that we who buy trunks don’t get the option of a fly like the boxer boys do, we have to either undo our jeans or mess about trying to pull the side up to have a pee
Can you use the toilet without taking off your trousers?
Thanks for getting in touch! Our Boxer Brief+Fly range can sort you out - https://stepone.life/products/boxer-brief-fly-lec?variant=39385296797768
Get an answer from our members and Step One representatives
|Category||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
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