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Step One Bamboo Trunk (Shorter)

Step One Bamboo Trunk (Shorter)

4.6 from 1,591 reviews · View Statistics

Reviews

5.0

4 reviews
5
(4)
4
(0)
3
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2
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1
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Great service

published

Purchased the briefs that were a bit long and a size too big for me - but very comfy. Contacted customer services and the response was efficient and excellent. Within a few minutes of emailing I have an exchange sorted for the shorter ones and a smaller size. Top notch.

Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised

A guarantee that is genuine

published

I ordered 2XL but when I put them on they were clearly too big.
Under the "1st pair satisfaction" guarantee system the company changed them with absolutely NO FUSS!
The new ones are a perfect fit, the Gentleman's Vegetables drop straight into the pouch with no fiddling around............ didn't ride up all day.
Ordering more today.

Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Kirsty S.

Kirsty S.South East Queensland, QLD

MATT - CUSTOMER SERVICE

published

I bought 4 x short trunks in medium as my husband is a size 87. He sweats ALOT in our line of work so thought these would be good for him. Alas, these ones do ride up, so I was straight on to customer service to see if something could be done. I emailed them around 8pm at night, thinking I won’t hear from someone till the next day.....well I was shocked when Matt replied literally within 10mins saying he can post out a small size for my husband to try! Just want to do a shout out to Matt for exceptional customer service, thank you so much!

Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
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Marie

MarieSydney, NSW

Excellent service

published

My partner loves them! ‘Finally something that doesn’t squeeze and pull his balls’ :)
Apart from that, the service was smooth and easy! I accidentally ordered large instead of medium. So I asked if I could exchange them. It was no problem for StepOne to do so and they sent me a correct size in a tickle. Amazing! Thank you so much!

Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
See all Step One Bamboo Underwear reviews

Questions & Answers

Richard Farthing

Richard Farthingasked

Bamboo Trunk (Shorter)

I don't under theses as every company I deal with the sizes are different at 80 I understand inches not letters can you add this to your advert then I can purchase the correct size

1 answer
Richard Farthing
Richard Farthing

I am trying to find the size in inches as I have not got a tape measure with letters on it at 80 years old feet and inches is what I understand therefor so that I can purchase these products now or in the future can you please put the sizes that I can understand . thank you

JohnandSue

JohnandSueasked

Bamboo Trunk (Shorter)

Are the TRADER underwear brands similar to Step one

No answers
Jer

Jerasked

Bamboo Trunk (Shorter)

What they like under leggings for running in?

1 answer
Jan
Jan

Perfect

Get an answer from our members and Step One representatives

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