Problems fixed easily
I had a small problem with 1 pair it was handled quickly with minimal fuss very happy with outcome Fantastic result.
Great product, fantastic service
The webpage was easy to use and had a light Aussie humour to it. I enjoyed reading about the products and they were very well explained in layman's terms. I initially purchased 2 pairs in 2 styles. The sizing didn't suit so without hesitation, they sent me a new size at no charge. I wish all businesses had customer service like this. Product is great. Does what it says.
Poor Warranty Service
Filled out online warranty request 23rd Feb 2021 for faulty pair of undies, still waiting for reply. Bought 7 pairs, happy with 6 pairs..
Lovely trunks, super customer service
Easy to order, arrived quickly, good quality. Unfortunately wrong size ordered but reordered correct size & efficient customer service (thanks Jordy) organised a refund on returned goods with no problem at all. 10/10
Amazing product & customer service
Just purchased these for my hubby. One had a small manufacturer's flaw. They responded to my email immediately and offered two options. Friendly efficient service and an amazing product. What more can you ask!
My order was delivered really quick, but not very happy as one was packed labeled Trunk but what was inside is Boxer. Would appreciate if this could be replaced the soonest.
* Ordering was fairly straightforward except no guidance as far as how to order different colours, but that became clearer once the first couple of errors were made.
* Product range was good
* Quality was excellent, size was perfect and felt really good. However they did ride up on me, which was really unfortunate because they were REALLY good.
* Customer service was second to none when I did request a refund. Correspondence response times were excellent, as was the time it took to get the refund paid back into my account after providing proof of return receipt and tracking number.
Overall, I was extremely happy with the Step One team. Thank you!
Not for me but their customer service is amazing!
Amazing company! The boxers weren’t for me, way to long legs even on the shorter legs but the customer service was amazing. They replied straight away and refunded me, no questions asked.
Navigating website was fine, range of products, good. Satisfied with Step one Undies except that the sizing is slightly out of wack..The company exchanged the first pair because of some stitching undoing but the return pair was slightly small Go one size up to be sure.
I just received 2 pairs of trunk short's and found that I needed a larger size returned the pair unopened and had no problem in the larger 2 pairs being sent immediately.
Nice product to wear no chafing to date lm still to be completely convinced
I found the product good so far the garment had some stitching issues however the company offered me a refund or a discount on other goods which l thought was the right thing to do
great product bad service if you return
I brought 1 pair to try great fit very comfy
brought 5 more size was wrong xxxx small requied 2xl sent back to nsw as they said for replacement
0n 7 /2 /2020 now 27/2/2020 nothing heard from any one trying to contact ut its just a logistic company
Bad form i think $125.00 might be gone please help
Questions & Answers
I’m trying to order the new blue bottles but it keeps showing the smashed avocado picture. I’m afraid to order because I don’t want to get the wrong one. Is it just the picture which is wrong ??
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|Category||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
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