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Step One Bamboo Trunk (Shorter)

Step One Bamboo Trunk (Shorter)

4.7 from 3,481 reviews · View Statistics
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Great product

published

This is my second purchase so happy with the product. Very comfortable, wash well and dry so much faster than the old ones. I did have a problem with stitching on one pair in the first order. I contacted by email had a quick response, sent photos and it was sorted with no problem. Can recommend this product.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Hubby won’t wear anything but Step ones

published

Excellent products. Hubby loves his step ones and won’t wear anything but them. Great product highly recommended once you wear them you won’t wear anything else

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised

Amazing all round

published

Amazing customer service and super responsive. The underwear itself we can't fault. Quality is definitely worth it. You should make some for women!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Best customer service

published

Ordered a couple of pairs, arrived pretty quick. Feel great to wear, had a slight issue with stitching on one pair and after a couple of emails a replacement pair were on their way within a day...thanks Cai, you were so easy to deal with! Onto my second order and definately ordering more.

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Excellent support

published

Had an issue with one pair that seemed faulty. Emailed customer support and we have a new pair on the way within a day and 2 emails. Excellent customer service and a pleasure to deal with.

Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Very happy with product.

published

Very happy with the product, and the customer service. Had an issue with shipping. ( never got my order ). Step one responded to my email with in 10 minutes and offered a refund or replacement.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Darren Jones
Darren JonesSouth East Queensland, QLD
  • 3 reviews

A+ Customer Service for Returns

published

Ordered items that unfortunately incorrect size. Email correspondence was very good and prompt. Between receipt of goods, returns and refunded all resolved within a few days! A+++

Incentivised Review No
Return Claim MadeYes
Product Appearance As advertised
Dave Eggins
Dave EgginsHunter Region, NSW

I love them more than my dog!

published

I had been meaning to buy some of these boxers for ages and finally requested some for father's day. After wearing them only once, my new puppy decided to chew them to pieces. Argh!! I emailed in to see where I stood with the first pair guarantee, thinking I was dreaming, but got a prompt reply asking for photographic evidence and then was pumped that Step One agreed to replace them.

Best ever boxer shorts, best ever customer service! I'm buying 4 more pairs now. Thank you so much!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised

Very comfy with 1 problem

published

Ordered the trunk briefs, were very comfy when sitting, when walking about they became a bit uncomfortable. Emailed customer support who were excellent and have sent out another pair in a different style.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Step One
Chay A.Step One
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Customer service

published

Customer service was great when a slight issue was incurred ….they sorted it out within minutes … great work and satisfied

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
VIVIENNE JACKSON
VIVIENNE JACKSONSydney Surrounds, NSW
  • 3 reviews
  • 1 like

Customer service is absolutely amazing . Went above and beyond to help me.

published

This company is amazing. I needed to return some undies, no questions asked, just went above and beyond to help, i sent them proof that the items were in the express post, and they echanged them for 4 new prs, in the post back to me. I have bought 13 prs this year for birthdays and xmas presents. My boys in my family love them.
Again thank you so much for the great customer service.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Nick
NickSouth East Queensland, QLD

Best undies I’ve had

published

Tried step one’s about a month ago think they are great. Had a small problem with pouch elastic on one pair contacted customer service and were replaced immediately. Highly recommend.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
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Josh
JoshSydney, NSW

Great undies, even better customer service!

published

Finally bit the bullet and bought some Step Ones…
Fast shipping, super comfy undies.

Unfortunately one pair had a small hole in them on opening. I emailed the customer service team over the weekend, and within 12 hours a replacement order had been placed.

You really can’t fault their customer service.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised

Crazy good service

published

Sent a warrant enquiry on Sunday afternoon and within an hour a replacement pair was on its way to me!

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Step One
Chay A.Step One

Thank you so much for taking the time to leave us this amazing review. Don't hesitate to get in touch with us again should you need further assistance. Cheers!! :)

Corey
CoreyCentral Queensland, QLD

Fantastic service and product

published

Had a small issue with a order we got the wrong size john was fantastic helped us get it all sorted and the quality of the product is amazing who new underwear was so good

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Sizing Slightly small
Product Appearance As advertised
Page 1 of 8
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Questions & Answers

Reg C
Reg Casked
Bamboo Trunk (Shorter)

Why is it that we who buy trunks don’t get the option of a fly like the boxer boys do, we have to either undo our jeans or mess about trying to pull the side up to have a pee

No answers
Mickler
Micklerasked
Bamboo Trunk (Shorter)

Can you use the toilet without taking off your trousers

No answers
Jacqueline J.
Jacqueline J.asked
Bamboo Trunk (Shorter)

do you do the camouflage in the shorter trunks?

1 answer
Step One
Chay A.Step One

Yes, we do! But some of the sizes are sold out. Here's the link to our page: https://stepone.life/pages/underwear

See all Step One Bamboo Trunk (Shorter) questions

Get an answer from our members and Step One representatives

Step One Bamboo Trunk (Shorter)

Details

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CategoryUnderwear Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
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