Reviewer Photos & Videos
Will never return to normal jocks, had a small stiching issue with one pair and they were replaced with out a fuss would recommend to any one. Just ordered more great people to deal with.
Great Customer Service
I ordered the wrong size by mistake and thought I’d try them out anyway to see if they would stretch. Eric and Jordy were both very helpful. Not usually the kind of person to return something but they made it very easy. Will definitely be ordering more. Thanks heaps guys 11 out of 10.
Site was very informative. Range was better than other products claiming to be of same quality.
Quality, excellent, very comfortable.
Amazing customer service!
I ordered the wrong size for my partner, and when asking for an exchange I spoke with Jordy who was super helpful! My exchange resulted in me keeping the pair I'd opened, and my full order replaced with the correct sizing. Never exchanged a product because I always thought it would be too much hassle but this was too easy! thanks again Jordy.
- Bamboo Trunk (Shorter)
- Verified customer
Not exactly a free pair guarantee!
I live up in the North West of WA where it can get extremely hot and humid, making sweating a normal thing. I bought these due to all the media hype to try them out and found they were no different to another brand I had been wearing for over 10 years at a cheaper price. If anything these rode up even more to make them even more uncomfortable. I then wanted to return them and they said to try a different style or size, to which there were mixed messages but in the end I wouldn't get the new pair to trial for free then. After cancelling the orde...r for the new trial set and returning the other pairs I bought (at my own cost as well), I have ended up with a "free" ($10 in postage is not free is it??) pair that I will not wear. Don't let the hype and the media drag you in, I find these to be an expensive option to something that is basically the same as I have been wearing for over 10 years.
Purchased the briefs that were a bit long and a size too big for me - but very comfy. Contacted customer services and the response was efficient and excellent. Within a few minutes of emailing I have an exchange sorted for the shorter ones and a smaller size. Top notch.
I received a pair of trunks that had a minor defect. I emailed the stepone guys about the issue, they resolved it within minutes and had a new pair sent out the same day. Cannot recommend their product and service highly enough. Thanks
Amazing product, definitely performs exactly as the Ad says! So easy to navigate website & order! Best Underwear ever!
Amazing product, definitely performs exactly as the Ad says! So easy to navigate website & order! Best Underwear ever! I would recommend these Undies to everyone & anyone! They were so helpful when I accidently ordered the wrong size. Jordy sent me free replacement, just like they say.. "Guaranteed first pair!" If not suitable, then they send a replacement pair! So, now.. the only underwear I will ever buy is "STEP ONE" I guarantee you will not be disappointed!!
Can honestly say I've never had such a rapid response from a company before, the issue was resolved quickly and without quibble or fuss. Product is excellent just needed to go up a size.
Great comfort and fantastic customer care
I am writing this review, not because I love the boxers but because I have been impressed by the after care from Sid, who I messaged with a complaint via Facebook messenger. I complained I felt the boxers hadn’t worn well, and after a very responsive and casual conversation and pictures he had arranged replacements. I was surprised it was so easy and Sid was so understanding. I fully expected a fight but he completely understood me and chatted with me in a way which I felt he wasn’t just following a script excellent product and even better service. Thankyou Sid! I hope you get recognised for making my day.
Fantastic company very quick with postage and Communications.
Fantastic company. Very pleased with there service, quick postage and Fantastic customer service. I recommend this company very highly . I'll be using them again and recommend them to all my friends.
Great concept; fantastic Customer Care!
I received my first pair of Step One trunks in the blink of an eye and am really impressed by the quality of manufacture. The concept is spot on and they are really comfortable with zero chafe! However, I bought a size that was ultimately too small, but the Step One “First Pair Guarantee” means that a replacement, larger pair of trunks is now in the post. Fantastic response on a soggy Sunday - 20 minutes from my initial email to the replacement order being processed. Fantastic!
Great customer service
Stunning customer service and response - immediate! I purchased my first pair and found them a little snug! Contacted customer service and with 5 mins a new pair was placed on order and on their way. No arguing / no quibble. Well done Step One!
Amazing product & customer service
Just purchased these for my hubby. One had a small manufacturer's flaw. They responded to my email immediately and offered two options. Friendly efficient service and an amazing product. What more can you ask!
Very easy to find what I want, products were very good And comfy with many colours to choose from quality of product was best I’ve ever experienced and the customer service was even better very pleased with step one.
Great product ! Just got a pair for hubby and our son, will be buying more for sure !!
Easy to use website, explained everything in detailed.
Good range, perhaps woman's range next ?? :)
Really satisfied with the product, my boys loved them, really comfy
Thanks for the awesome product..
Regards Emma, Nia and Minh
My husband loves them
My husband loves his underwear he said he doesn't scotch when wearing these ones but when it come to puting his others on he isn't as comfortable as these ones but I think the price is a little high for one pair
Awesome product and spectacular customer service
I came across Step One through the Facebook ads and after previous purchases from On That Ass and Oddballs, I thought I'd give this a try. Most boxers I find tend to squish and push things and after a while it tends to get a bit uncomfortable. I ordered a pair of small trunks (not a tall chap bear in mind) and they arrived within a week.
I tried them on and they were very comfortable, but I found the waistband to be a bit tight. This could be during the lockdown where one might of had a few too many takeaways etc. I did read that Step One do h...ave a First Pair Guarantee. So I contacted them and literally a few moments, not days, moments later I got a reply asking if I wanted a refund or exchange. As I felt the trunks were comfortable but just the wrong size, I asked if I could get the medium pair to which Anne, the agent was happy to oblige. Anne did ask if I was sure as they would not be able to exchange the second pair due to their Guarantee terms and conditions, which is obvious. This was fine by me and Anne confirmed the replacement was on its way. I received my medium pair today and these are fantastic. No issue whatsoever. I didn't have to send the small pair back, so maybe if I lose weight they may fit. Maybe... Step One definitely has a new customer. Top customer service. And comfy underwear. Finally! Thanks!
My order was delivered really quick, but not very happy as one was packed labeled Trunk but what was inside is Boxer. Would appreciate if this could be replaced the soonest.
Good product, very comfortable don’t ride up, stay cool. Ordering was very easy although I couldn’t find how to order a selection pack. Very satisfied with the product, dose what it says it doses.
Questions & Answers
I don't under theses as every company I deal with the sizes are different at 80 I understand inches not letters can you add this to your advert then I can purchase the correct size
Are the TRADER underwear brands similar to Step one
What they like under leggings for running in?
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