Reviewer Photos & Videos
Great customer service
First pair I ordered were slightly smaller than expected. But got an immediate response from the customer service team, and arranged for a new pair to be sent straight out. Really happy with the product, and 10/10 for customer service.
I originally purchased 2 pairs of boxers. I had been wearing another cotton brand and found that I got too hot. But Step One's gear is light and breaths. The first 2 pairs I bought were a size too small for me ... I wear a Larger in the cotton brand but the Step One Large is a smaller fit. So I have given these to my son (who absolutely loves them) and I have ordered a further pair of XLs for me.
Definitely the most comfortable undies I have ever worn (even though the first ones were a bit small).
Sure they don’t ride up...
There is no doubt that they don’t ride up ..but if you have a beer belly which most Aussie men do they roll down..and that makes them very uncomfortable to wear
Sensational feeling material just superb great looking boxer trunk when worn, comfort to the max. I wouldn't wear any others from now on. Great customer service. What a great gift to buy for a birthday.
Stopped the chafing
My wife researched and bought a pair for me after serious chafing in a hot, sweaty environment. Honestly, I choked at the price! But after trying them, I bought 7 more pairs, and threw away the Savlon cream. I bought another 5 today to dump all my previous undies (bulk purchase with work colleagues, so cheaper). I can't recommend these enough!
Fantastic quality and comfort and great value for money!
Unbelievable customer service!
I was unsure about my fitting and was graciously sent another pair with the next size up absolutely free to try!
- Bamboo Trunk (Shorter)
- Verified customer
My first pair are the boxer briefs now for me they are to long so i got the trunks they just fit but all and all a great product will be buying more i just wish you would got to 3 xl in the trunks
Whilst we ordered the wrong size it was never a problem - the response time to my emails was instant, replacing my order with a different size was NO problem at all, will be returning and recommending
Found them to be uncomfortable
Found the elastic up top seems to bunch up/roll. and they don't breath as well as i thought. i seem to be going to my bonds, uniqlo, Kenji trunks instead of these. bit disappointed.
Wonderful service & Product
Purchased 5 pairs for my son, shipping was super fast, next day!
Trunks felt amazingly soft and son said comfortable, However were tight in the waist. Sent them back & customer service sent replacements the same day!
Super happy and will definitely purchase some more ..
Thanks so much!
Excellent product, truly advertised.
I had ordered a large size which was a little small so I contacted support who immediately organised an XL size to be sent out to me. I am so impressed with how well this was handled, professionally and promptly, and would definitely recommend anyone to use your products. Superb!!
Absolutely fantastic service when I needed to change some pairs that weren't the right option.
Great to actually hear back from a company promptly and understood the situation and got it all sorted with no drama. 5stars.
Customer service was great.
The first pair I got were too small but the customer service was extremely helpful in getting them exchanged. Much easier than a lot of companies and replied very quick, sometimes even straight after I'd sent the email.
I purchased 15 pairs, 5 each for my son, my brother and my son-in-law and they all love them.
Very easy to navigate and after sales service was super. Responses to emails were almost instant and helpful.
Very satisfied with the range of products.
Very satisfied with the quality of the products.
exceptional 5star customer service
1st pair were not quite right- contact made with customer service - no problem they said, 2nd pair received today- PERFECT - My husband rocks his Step Ones. Thank-you Step One
Great Product, Great Customer Service
Super comfy! Very Fast delivery and friendly service! The whole process feels like you are going on an adventure or holiday and not buying a pair of underwear!!!! love them!
Got these for my two sons and hubby for Christmas last year. They were such a hit they have all asked for them again this year. They tell me they are the most comfy jocks they have ever worn. Cheaper too when buying for three! 15 pairs is a much better price individually. Otherwise they are very expencive!
Great Customer Service
I really wasn't too jazzed about the underwear. Great quality but just not for me. However, I reached out to customer service and they were super prompt! And then they just sent all my money back. No hoops to jump through. Seriously great company!
Great customer service
My mother asked me to order a pair for her other (lesser) son so that he could try them out. The size we picked was too small (note their sizing is on the small side). They dispatched a replacement (larger) pair immediately for no cost and no questions asked.
Issues with the waist band being too tight and doubling over
A family member purchased a pair for me due to the slick advertising. While the product was very comfortable, breathable etc I have found that the garment isn't (for me) really true to sizing. The elastic waist band tends to double over and not sit well. Annoying. Anyway, Step One seems to have great customer service and the ability to exchange or refund.
Questions & Answers
Do you have a size guide. Large or extra large vary considerably for different manufacturers and/or countries.
My son needs these but he has large legs, it's so difficult to find boxers that don't pinch into his legs. Can you make some for larger legs? He's a 2so in size. ❤
Taliah B.Step One
Hey Barry and Susan,
I'll attach a link to our sizing guide on our website.
As for your son having larger legs Susan, we recommend your son to try the Boxer Briefs as the legs are longer and more comfortable fit for larger legs to prevent chafing and ride up.
what waist size are large and Large
Taliah B.Step One
Large is 36-38 Inches and XL is 40- 42 Inches
Hi is there an opening on the front pouch for toilet purposes. firstname.lastname@example.org
Taliah B.Step One
At the moment we don't have any fly versions in the UK but are working on getting them launched soon!
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