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Step One Bamboo Men's Trunk (Shorter)

Step One Bamboo Men's Trunk (Shorter)

4.7 from 3,683 reviews · View Statistics
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Philip B.
Philip B.South East Queensland, QLD

Unsuitable for me

published

Tried a pair of these following positive reviews and strong advertising. After first wash holes appeared in the thread, and in all fairness the company replaced so good customer service. Trouble is they made my chaffing worse. They may work for you.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Step One
Chay A.Step One
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DISGUSTING EXPERIENCE

published

I ordered few days ago, mistake on website of amounts and I paid. I emailed and only then they replied and said they'd made mistake yet they took my money. I would not of known unless I asked, no person contacted me to say sorry and reorder, no tel call from anyone yet they had my money. I feel angry and very annoyed, I am now not going to have any order before Christmas. If I was the manager I'd sack these and do retraining in how to treat people who put a wage packet in their pockets?

CUSTOMER SERVICE IS RIDICULOUSLY AWFUL

Incentivised Review No
Return Claim MadeNo
Step One
Jodie C.Step One
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Nicole C.
Nicole C.Victoria

Terrible

published

My partner purchased 12 pairs of these and they are awful! They have fallen apart after about 3 washes, the elastic has come loose, the stitching has come loose, they are pulling and are almost see through! I wash these on a cold delicate machine wash with my own underwear and they still don’t last! I’ve purchased cheap underwear from cotton on that have lasted longer then these! How this company advertises 5 star reviews on there website is clearly crap! Save your money or purchase Calvin Klein for the same price!

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing True to size
Step One
Chay A.Step One
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Terrible customer service

published

Placed a order mid November for a chirstmas present it's now the 17th December nothing I have emailed 4 times get nothing back will not cancel the order one email back just saying that they where busy
This is the first time I have placed a order with step one will be the last had to now raise a dispute with my bank to get money back

Incentivised Review No
Return Claim MadeNo
Step One
Jodie C.Step One
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Simon R
Simon RNortheast, VIC
  • 3 reviews
  • 1 like

Sizes Run Small

published

Sizing chart incorrect, took 18 days to arrive, sent one of the two pair back postage $12.55. Seriously do not bother.

Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
Step One
Chay A.Step One
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Orry
OrryGreater Melbourne (Metropolitan), VIC

Shocking.

published

This was the worse experience I’ve ever had, it took over three weeks for my order to come even though I paid for next day delivery. And when I tried finding out where my delivery was it took two weeks and three emails later to get back to me. Horrible service wish I never bought these.

Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Step One
Chay A.Step One
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Shipping is horrible, sizing doesn't make sense,

published

Never again!!!
I received the product one month later, I never experienced such thing with online purchases.
Sizing is wrong, supper tight according to their chart.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Step One
Chay A.Step One
Dusan M.
Dusan M.

I guess, i can try larger size
Same style just next size up

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Markos
MarkosSydney
  • 2 reviews
  • 2 likes

Shocking customer service

published

Absolutely shocking customer service. They are more concerned about sending daily emails trying to get you to buy product, than replying on issues. I have bought twice. First time two pairs tore in the first week. Second time they sent 3 of the wrong size. I wrote to them and they refuse to reply. Do not buy

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
Step One
Jodie C.Step One
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Luke
LukePerth, WA

Not even slightly worth the hype or price

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly large
Product Appearance Not as advertised
Step One
Chay A.Step One
Similar opinion? Write a review on ProductReview.com.au!
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Poor Communications

published

It has now been over 4 weeks since I ordered and to date no one from step one knows where my order is. Rather than send me another order, they continue to inform me that they do not know where my order is but are content to take my money. I suspect that they do not carry stock and the delay is shipment from the manufacturer but they blame Auspost for the delay. It's also interesting that there is no contact number to call.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Step One
Chay A.Step One
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Glenn
GlennSouthwest, VIC

Not received!

published

Still haven’t received first pair yet as they went missing in transit apparently which I wasn’t told without me chasing it up after 3 weeks since ordering. Then offered tracking on a second pair and nearly a week has past and still no tracking number….

Incentivised Review No
Return Claim MadeNo
Step One
Chay A.Step One
Glenn
Glenn
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Awful

published

Just received my first pair and talk about disappointing. I'm not sure who these are made, absolutely no room in the front and I feel smashed. I will stick with regular go to underwear with more of a front pouch.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Step One
Theresa N.Step One
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Hated it.

published

The waist band rolls over easily. The front pouch is very constrictive and the fabric feels scratchy and inexpensive. Not a fan.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
Step One
Theresa N.Step One
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Johnny
Johnny Sydney Surrounds, NSW

Ordered and payed and no product

published

Ordered and payed 03/08/21 delivered in 2-3 business days now two weeks later no product. Please refund my money. Thanks

Incentivised Review No
Return Claim MadeNo
Product Appearance Not as advertised
Step One
Theresa N.Step One
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Jim
Jim
  • 5 reviews
  • 1 like

Not well made stitching comes undone very poorly made

published

Purchased 4 pack and 3 items failed within 2 months of receiving.no product replacement was offered. Poorly made no quality control stitching came away

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
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Page 1 of 4
See all Step One Bamboo Men's Underwear reviews

Questions & Answers

Louise
Louiseasked
Bamboo Trunk (Shorter)

My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you

2 answers
Step One
Chay A.Step One

Hi Louise,

It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart

Thanks,
Step One Support

Louise
Louise

Sorry a little late replying so I went elsewhere. Thank you though.

GillianB
GillianBasked
Bamboo Trunk (Shorter)

I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.

1 answer
Neb-Maat-Re
Neb-Maat-Re

This is a 3rd party review site. You should try contacting Step Ones directly through their web site.

David G.
David G.asked
Bamboo Trunk (Shorter)

Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?

1 answer
Neb-Maat-Re
Neb-Maat-Re

This is a 3rd party review site. You should try contacting Step Ones directly through their web site.

See all Step One Bamboo Men's Trunk (Shorter) questions

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Step One Bamboo Men's Trunk (Shorter)

Details

Compare both Step One Bamboo Men's Underwear
CategoryUnderwear Shops & Brands
Mens / Womens ClothingMens
Labels Sold Own Label
Buy Now, Pay Later OptionsNone
Compare both Step One Bamboo Men's Underwear
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