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These are comfortable. Sensational even. I was so excited to wear them for a day, after wearing overnight while asleep and thinking wow.
At the end of the next day I was like WHOA my KNOB is sore!! Never had this before, and set about investigating why. Guys, it’s the SEAM IN THE MIDDLE. It’s “overlocked” which is basically like sandpaper for your old chap. They should design these with an external stitched seam. Uncircumcised guys would be fine. Other than the pain from basically a chafed knob :-/ the rest of the design is great. Oh other advice: open ONE pair and wear before you open them all… because you can’t return the unopened ones.
Honestly avoid these at all costs. Ive used them for years and loved them for comfort and quality. So much so i recently purchased 13 for $273. Yes i was sold on the product. But the quality has dropped WAY off. In a few short months ive already had to throw away 4 because they split. Same exact style and size i used for years before.
Dear Customer,
Thank you for the review....
Read more We are constantly looking for ways to improve our products and your feedback is valuable to us. As for the faulty pairs, we are happy to offer solutions. Kindly reply to the emails we sent. Best, ChayStep ones used to be the best and all I wear, but the pairs I’ve bought in the last year have been horrible quality and sizing and not worth even half the price they’re asking frnthem
Hi Blake,
We're so sorry to hear about this experience. We do appreciate you writing a review and your feedback will be passed on to the team. We do have a 12-month warranty for these situations so p...
Read morelease send an email to info@stepone.life with the subject 'Product Review' and we'll sort it out!Comfy a little small like Asian size but I found them sweaty and look old after 2 washs. Found under armour better, they fit better dont sweat have fly and are mesh 2 for $30 sometimes on Web. No sweat in summer
Hi Shane,
Thanks for writing us a review. We're sorry they didn't work for you....
Read more We offer a 30-Day First Pair Guarantee for either a size change or a refund and a One-Year Manufacturer’s Warranty on all pairs. If you could fill out the form we’ll be able to resolve your issues: https://stepone.life/pages/warranty-first-pair-guarantee Thanks for giving us a go. Regards, ChayFind out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
- 3 reviews
- 1 like
The sizing it’s a bit wrong. Oredered XL which is my correct size with my older Reebok and Tradies undies however these felt tight especially with the waist band. Feels like your wearing wet undies all day as well. Apart from that they are ok
Hi Stones1969,
Thanks for the review. We understand that buying anything online can be hard with sizing ... so not sure if you’ve read, but we have a full 30-day First Pair Guarantee (FPG) for you. I...
Read moref you'd like to swap for a different size, let us know and we'll send you out a different size or style. If that still doesn't work, you'll get a full refund on that first pair. Please get in touch here so we can sort it out for you! https://stepone.life/pages/claim-fpgAll good. Thanks
- 3 reviews
- 1 like
Such a bad design, feels like having wet undies all day. Looks like they will wear out very quickly too. Don't waste your money
Hi Glenn,
We're so sorry to hear about this experience. We do have a First Pair Guarantee so just send an email to info@stepone.life and we'll sort it out. ...
Read more Regards, Matt- 18 reviews
- 12 likes
If I was just reviewing the product it would be 5 stars, my husband loves them - but as with everything it’s more than just the product it’s also about the service that goes along with it.
I ordered 4 new pairs of trunks for my husband on 14/01/22 I placed the order and a few days later I saw the womens range and thought I’d like to give them a go, so I contacted customer service and asked if I could alter and add to the order, I was advised no it was already out for processing .. all good I accepted that.
So imagine my surprise when I rece...
Read moreived the below email on the 25/01/22 - 7 days later Hi Vivienne, Good day! Unfortunately, there were some unexpected errors on our part like including more products in our inventory than what we could actually sell. We're really sorry that we were not able to include Trunk L / Vacay Camo in the shipment due to the unavailability of stocks. Please let us know if we can -Hi Vivienne,
Thanks for writing us a review....
Read more On behalf of Step One, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. At Step One, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry. If you’re open to discussing this further, please reply to the email that we will send to you in the next few hours. Your satisfaction is important to us, and we would love the opportunity to make things right. Regards, ChayBought the one pair to try and see what the hype was about. They are just an expensive pair of boxer shorts. They are okay to wear but so are my other pairs that I pay a fiver for. They ride up through the day. Took nearly two weeks to arrive as well
Hi I Scott,
Thank you for sharing your experience with our product....
Read more We’re sorry for the delay, we had a shipping issue which caused massive delays during the BFCM sale. However, if it’s a normal period, the package is delivered within a few days only from the dispatch date. Re ride up issue, it’s usually solved by going one size up. We can send another pair or we can refund your payment under our first pair guarantee, just email us at info@stepone.life and we will sort it out for you. Regards, ChayHi. Thanks for your reply. For your notes I never ordered during a sale period. I’ve emailed the email address above for a refund. Thank you.
Tried a pair of these following positive reviews and strong advertising. After first wash holes appeared in the thread, and in all fairness the company replaced so good customer service. Trouble is they made my chaffing worse. They may work for you.
Hi Philip B,
Thanks for the review. We’re glad you’re happy with the service you received from the CS team. ...
Read more The chafing issue is usually resolved by getting a different style or size. As for the damage, it’s not a common occurrence but we have a 12-months guarantee to cover you. Thanks for giving us a go. Let us know if you need further assistance. Regards, ChayFind out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
Easy to order and fast delivery considering the current climate. Unfortunately mine were slightly tight, but StepOne were great and have sent me out a larger size as part of their fist pair guarantee. And with my first pair the stitching came undone after just two washes. Bit of a shame really, hope it’s just a one off.
EDIT - StepOne sorted out the issue with the stitching. Sent me a new pair straight away.
Hi Stephen
Thanks for writing us a review. We’re sorry to hear that you’re having issue with your first pair. We offer 12-months manufacturer’s warranty and we can send a replacement. One of our reps will be in touch with you today to sort it out....
Read more Regards, ChayI bought two pairs. Great fit but at £15 a pair I won't be buying any more.
Hi PaulCat,
Thanks for the review. Glad you enjoy your Step Ones! ...
Read more Yes, the pricing is slightly higher than regular (cotton) underwear, but you can be assured that the bamboo materials used were organically and ethically made. We offer discount codes to customers who are subscribed to our mailing list. Should you need any assistance, please don't hesitate to email us at info@stepone.life. Our Customer Service team is available 24/7. Regards, ChayCan't let honest criticism go by uncheked, eh?
Having bought a fair few of these now i am now finding the sizes are varying even though ive bought same size all the time it seems the elastic waist band has changed. Still trying to get replacement ones after numerous email and pictures without success at the moment.
Hi John,
This is definitely not what we want to hear at all, sounds like a bad apple out of the bunch. We’ll immediately replace these for you, please email us with the Subject Line: Product Review - Size Issue, and we will solve the issue today....
Read more Sorry for the inconvenience. Kind regards, ChayI have sent them a email with size requirement and style but as per normal customer service is appalling don’t even reply
Hi John,
Sorry for the negative experience. If you could send us a message again at info@stepone.life with a subject line Product Review: Various Size we will sort it out for you....
Read more Apologies for the inconvenience this has caused you. Kind regards, ChayFind out how Step One Bamboo Men's Trunk (Shorter) compares to other Underwear Shops & Brands
Know better, choose better.
Good quality so far, lasting well. Very expensive for basically a pair of boxers. Bring to price down a bit and will definitely buy more.
Hi J Rodway,
Thanks for the review. Glad you enjoyed the quality and fit of your Step Ones! ...
Read more Yes, the pricing is slightly higher than regular (cotton) underwear, but you can be assured that the bamboo materials used were organically and ethically made. We usually offer discount codes to customers who are subscribed to our mailing list. Should you need any assistance, please don't hesitate to email us at info@stepone.life. Our Customer Service team is available 24/7. Regards, Chay- 3 reviews
- 1 like
Sizing chart incorrect, took 18 days to arrive, sent one of the two pair back postage $12.55. Seriously do not bother.
Hi Simon,
We understand that buying anything online can be hard with sizing ... so not sure if you’ve read, but we have a full 30-day First Pair Guarantee (FPG) for you. If you'd like to swap for a d...
Read moreifferent size, let us know and we'll send you out a different size or style. If you order a multi-pack, say 4, try one pair on, not happy, keep it, return the 3 unopened and unworn pairs and we'll send you out 4 pairs of the new size or style, or we will refund your total order value. We will also shoulder the shipping cost of the replacement pairs.This was the worse experience I’ve ever had, it took over three weeks for my order to come even though I paid for next day delivery. And when I tried finding out where my delivery was it took two weeks and three emails later to get back to me. Horrible service wish I never bought these.
Hi Orry,
We are sorry for the experience. We received an overwhelming amount of orders during the BFCM Sale hence the delay. However, we have learned our lesson and we will make sure it won't happen again. ...
Read more If you need anything, please reach out to us at info@stepone.life and we will be happy to assist. Regards, Step One SupportQuestions & Answers
My husband is 96cm waist and 54cm around the leg. He prefers trunks but I see that the fly one says best for larger legs. Im not sure if my husband qualifies as larger legs or not or which would fit him better. 96cm waist doesn't appear on your size chart either. Any help most appreciated. Thank you
Hi Louise,
It looks like he's between sizes, so we recommend XL size in the longer style (Boxers+ fly). Here's the size guide for your reference https://stepone.life/pages/sizing-chart...
Read more Thanks, Step One SupportSorry a little late replying so I went elsewhere. Thank you though.
I wish to return 3 pairs of medium and change them for a pack of 4 large. How do I do this please.
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
Hi purchased on the 25-11-2021 order No #518872 hasn’t arrived yet?
This is a 3rd party review site. You should try contacting Step Ones directly through their web site.
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Details
Category | Underwear Shops & Brands |
---|---|
Mens / Womens Clothing | Mens |
Labels Sold | Own Label |
Buy Now, Pay Later Options | None |
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Hi Dave,
We're so sorry to hear about this experience. This is the first feedback we've received about the seam in the middle. We'll pass it on to the team so we can improve the design for future releases. ...
Read more We also have a First Pair Guarantee so if you haven't claimed that yet, send us an email at info@stepone.life and we'll process it. Regards, Matt