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14 questions from our users
Do the woman's boxers have a gusett ?
Hey, Sue!
Yes, they do! You can try a pair and see how they go. :)...
Read more Your first pair is covered under our First Pair Guarantee. Love them or they're free! Regards, Chay
Do these step ones only come in one leg length
Hi Chris,
We only have one variant in the women's range and that is Women's Boxers. We'll let you know if ever we release various options....
Read more Cheers, Chay For updates and exclusive promos, follow us through this link Instagram: https://www.instagram.com/stepone.life/ Facebook: https://www.facebook.com/stepone.life Newsletter: https://stepone.life/pages/friends-with-benefits
I’ve only bought the men’s. The mens come in two lengths.
My waist measurement is between the highest for size 8-10 and the lowest for size 12-14 (seems to be 5cm gap) so which is best to purchase? Do these stretch well so you go for the smaller size or are you better off with the larger size? I'm normally a size 10 and a bit confused so any help would be appreciated
Hi Jem,
Since you're in between the 2 sizes, we recommend that you go with the larger size....
Read more In case you need a different size, you will be covered by our 30 day First Pair Guarantee and a 12 month manufacturer defect warranty. You can email us at info@stepone.life if you need further assistance. Cheers, Rochell
I'm looking for a waistband that won't roll down. Are these boxers suitable with someone with a bit of a belly?
Yes most definitely! I am a size 14, I wear the large, the waistband is a good strong but soft and comfortable construction. I am able to exercise in mine without the legs riding up. I’m extremely hap...
Read morepy with my step ones and I’m gradually purchasing every colour.Thank you, @Tracey! Appreciate it.
Hi @Honey M.,...
Read more Yes, the waistband feels soft yet supportive. You can try a pair and see if they are for you. If not, we’ve got you covered under our First Pair Guarantee! Love them or they’re free! For further questions or concerns, you may also reach out to us at info@stepone.life. :) Best, Chay
Can we get more information about the insides. Does it have a gusset and can you wear a winged sanitary pad with them?
Hi Tiffany,
Yes, it does have a gusset. The underwear might take a few washes before liners stick to them. This particular style would work best with liners without wings....
Read more Please email us at info@stepone.olife if you have further questions. Regards, Chay
Liners are NOT pads! This lady was asking about pads and I too, would like an answer. What are we supposed to do when we get our monthly cycles?
She said that liners without wings are best. Liners are harder to stick than pads so you just need pads without wings.
Can you see a noticeable seam line when wearing these? Would love to ditch the thongs and gstrings for something more comfortable like this, but I’m worried about a noticeable seam line in my tight work trousers/jeans/activewear. I’d hate to buy a bundle of 4 only to notice a seam line when I wear them with my clothes! That’d be a super pricey issue for me.
Do what I did, order 1, test it out wash them a few times make sure they don't shrink and use them over a week and see how you go, if it's good order more?
Hi Tash,
These were designed with less visible seams. But Jason is right, you can try a pair and see if they're for you. If you want to enjoy the bulk rate, you can go for a 4-pack, and open one pair...
Read more to test. You can return the unopened ones back to us and we will refund/exchange them. And, don't forget your first pair is covered under our First Pair Guarantee - love them or they're free!
Hi, new converted customer here.
I see the selection for the women’s range doesn’t really exist in sizes and colours. When are you able to replenish your stock?
Hi Scotsbabe,
The women's range will be updated really soon. New epic colours are about to be introduced so please stay tuned!...
Read more To get the latest updates and exclusive promos, make sure you subscribe to our socials and newsletter: Instagram: https://www.instagram.com/stepone.life/ Facebook: https://www.facebook.com/stepone.life Newsletter: https://stepone.life/pages/friends-with-benefits Best, Chay
When will you be getting more Ladies in the Large size as you have none and your havent has any for awhile now, i keep looking bit NOTHING you want ladies to buy them but you dont have any in stock
Hi Libby,
We hear you, ladies! Our vision for the women’s line is to create a product that is equally as awesome as the men’s, but with all the extra features us women need from our underwear. That b...
Read moreeing said, we launched with a small colour range and a slightly lower quantity to ensure that our product was 100% satisfactory to our customers. Since hearing all the amazing feedback from you, we know now that we have nailed our women’s line and can begin producing limited edition colours!
I have purchased Step One underwear for my husband, which he absolutely loves. However, I would like to purchase some for myself but I am unsure of what size to get. I tried on a pair of my husbands, being a large and they seemed to fit OK, but I have read some reviews saying you need to go up a size. I wear size 14 pants and med/large undies. Do I order a large or XL? Thank you.
Hi Karen I hope this helps. I am a small but was also told to go up a size. I tried the medium but it was way too big. The sizing I think has to do with your waist. If you have a small waist go your s...
Read moreize , if not try a size up. The first pair guarantee was amazing as i was then able to go with my own size. Good luck.
I am normally size 18 but size 16 in undies. I bought both 2XL and 3XL both are comfy. So not sure which to reorder
Hi Belinda,
Thanks for giving us a go! It’s best to stick with 2xl because they will loosen a little overtime....
Read more Best, Chay
My husband has been wearing Step Ones for quite a while and loves the trunks. I ordered a pair to try for myself and they turned out to be a perfect fit and pretty much the same size as my husbands except for the leg length.
Having worn them a few times now, I find they roll up a bit and think shorter leg would stop this. I even wore his trunks around the house for some time and they didn't roll up. My short legs I guess...
Any chance you'll be putting out women's trunks in the future? I will wait to hear before buying any more.
Hi Linda,
A shorter length is highly requested for the women’s range, so we’ll definitely consider it. However, we can’t promise anything yet, but please stay tuned! ...
Read more Thank you so much for your support! We appreciate you. Best, Chay
I’ve been reading the reviews. Impressive!!!! You must be so delighted the womens ones are taking off at a gallop.
I ordered my first pair which are currently in transit. Fell in love with the new Valentine’s ones so bought thise as well a few days later (just now). The discount code didn’t apply and I’ve sent a message which I know will be addressed so I’m not at all concerned.
I am writing because I suspect I may have got the wrong size for both. I know you have a ‘first pair’ guarantee but will that cover the second pair as I raced to buy them before receiving my first pair?
Warmest regards
Tracy Olsson
Hi Tracy,
We can replace the second pair under our first pair guarantee as long as you haven't claimed it before. However, we can't guarantee the availability of the colour and size that you want to ...
Read morereceive. Please email our support team at info@stepone.life to update your order before it gets dispatched.
Hi I am wanting to try these boxers in L size but they are out of stock, when will you be re stocked?
Thanks
Hey Jan! We're restocking them really soon. Please stay tuned. Thank you!
I want to order 4 When will they be available?
Hi Loma S! We will restock them really soon! Will let you know.
Thanks!
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Step One Bamboo Women's Boxers is a ProductReview.com.au Awards Winner for 2021
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