Reviewer Photos & Videos
Seriously great undies.
Have never reviewed a product before, these jocks are so seriously great that I’ve had to jump on and write one. I’ve got tree trunks for legs, always have a tough time buying leg related clothes, these bad boys fit perfectly, don’t ride up, keep everything where it’s meant to be and the Lycra panels really do make your legs glide together. No chaffing at all!! Got a 4 pack to start with, on day 5 after arrival I had to revert to a pair of the old ginch, felt like I’d strapped some sandpaper on.. So impressed that I’ve just dialled in and doubled my fleet. Don’t listen to any of the odd propaganda reviews; Do yourself a favour lads, take the dive, your getaway sticks will thank you!
Great customer service
My partner absolutely loves these jocks! Great customer service too- we ended up with 2 faulty pairs of jocks out of 8 and the process to get them replaced was so easy. Highly recommend
Amazing service from support team
I bought the wrong size for my husband and they made the exchange process such a breeze! Thank you again!
Nice fit very comfy and keeps you cool not sweaty
Very nice comfortable and would highly recommend them to any man. Try them you will love them they keep everything in place and cool they feel like you're not wearing them sometimes.
Bought these for my hubby as he's always complaining about his ones rolling up or chafing. These do exactly what they say and the material is fab...needless to say I ordered more!
Quality has gone downhill
Very unhappy, stepone wont replace an order full of quality control issues. For the price I expect quality, pairs were failing within a week of purchase. Dont expect the 12 month warranty to be honoured.
Fabulous (quick) service, even having to do a return!
Bought a number of pairs of the longer briefs for my son and my husband. Son loved them and husband decided he wanted some of the ones I got in the shorter trunks instead. So, I returned some - unopened - pairs. The return process was quick, smooth and very well organised and representatives from the company were super-quick to respond and help. Amazing quality on the actual product, never likely to go back to another brand!
Exceptional customer service
I bought my husband some long shorts and he wasn’t sure whether he liked them - they were a bit too long for his preference. I reached out to Step One to explain and they responded lightening fast with options to replace. We haven’t got the free new pair yet, but I can’t speak highly enough of the response and friendly service. Hopefully the new pair are great for my husband and we order lots more!
Excellent Customer Service
I am not reviewing the products as I believe it is for each person to make their own mind up based on a purchase, nothing to lose as Step One have a first pair guarantee but just saying this is my third purchase.
I wanted to say that I have never had dealings with any other company that comes close to the Customer service of Step One, I had to return some unopened packs for a different size, I emailed on Friday evening with my request for exchange and followed the clear instructions for return and once I had provided proof of return I received ...
Excellent product. Really really good. You get exactly what you pay for and have no problems with them will buy again
Step One Staff must work 24/7!
The order I placed for my partner arrived quickly and upon opening the first packet (got the great value 15 pack because I couldn’t wait to throw out all his old inferior non bamboo undies) I discovered a tiny hole. I wasn’t too bothered as one of my other packages I picked up that day for myself from a dress company had two damaged items (that’s another review in itself, if I ever hear back from them) so I get this happens. Naturally I emailed asking what is the return process, what I didn’t expect was to get a r...
Excellent product and customer service
Bought 4 pair for my husband he loved them bought another 4 pair pretty quickly afterwards he said they are the best he has owned no ride up and no chaffing. Unfortunately we had to return one pair and the customer service from Stepone is absolutely amazing all done within 20 minutes online.
Excellent customer service
Very easy transaction
Easy returns and replacements
Still a hole in the quality 2 years on
****Update**** replacement pair had a hole in them straight out of the bag, photos attached (black pair) ....Step One..."DON'T GET SOME!"
Also I have added more images of the previous faulty Step One garments that I have purchased.
So I thought after almost 24 months the team at Step One would have fixed their quality issues...but alas it doesn't appear so. So far I have had close to a 100% failure rate with the exception of the first two original pairs purchased in 2019 and manufactured back in 2018, which are still in good wearable conditi...on. I allege that some time after December 2018 their manufacturing process changed resulted in a premature wear hole to appear at the bottom seam join with the Lycra panel. So far I have had around 5 pairs replaced under warranty for this exact concern over the last 2 years. The team at Step One reckon this isn’t a common issue, but a near 100% failure rate on garments I have purchased over the last two years I will allege that they do indeed have a known ongoing quality issue. Add to this a change in their garment waistband in early 2019, which is leading to waistband premature deformation (3 pairs replaced so far for this failure mode) and you have a clear case of product that is not fit for purpose or of acceptable quality under Australian consumer law.
Hubby & son love them!
My hubby absolutely loves these, he refuses to wear normal undies anymore, bought them for our son and he’s converted as well. Out of about 20 pairs we’ve bought one pair had a fault on the stitching which caused a small hole. Contacted their support team and it was sorted quickly and smoothly. A new replacement pair was arranged to be sent out that day. We rate this product and this company!
They feel great
The product is fantastic people so helpful pick right size first time helpful people third time buying i find them fantastic every time put on
- Bamboo Boxer Brief (Longer)
- Verified customer
Kept my running food poisoning crap in!
I had good poisoning recently, I was sitting peacefully at my desk playing games. I then felt the urge to fart so I did. I pushed and something different to what I expected came rushing out. My chunky butt water. I had food poisoning, I rushed to the toilet and to my surprise my step ones kept my chunky butt water in and not a drop anywhere else! Thanks step one, get some.
Above and beyond, im gobsmacked.
The comfort of these undies is uncompairable to anything and that in itself is enough to change every pair, and make everyday a stepone day.
But the customer service i just recived made me want to shout STEPONE from the rooftop.
I had a small fabric fault and decided I'd message the customer service about it.
They (Matt you legend) responded in less than 2 min and kindly offered to send me a repacement after answering a few questions.
I have 100% satisfaction from this company thank you!!!
Great customer service
New customer. Had a minor issue with one of the briefs I received. Filled out the online warranty form and got a reply from one of the guys within an hour. They apologised and kindly offered to send me a new pair and soon the warranty request was settled. This is on a Sunday night. Very happy with the level of care and customer service I'm getting.
Fantastic Customer Service
Had a small defect with a pair of trunks. I sent a photograph via the Step one web site. I didn’t expect a speedy reply as it was Saturday. Surprised to get email within the hour and resolved my complaint. Fantastic customer service and a great product. I wish all customer service was as good as this.
- Bamboo Trunk (Shorter)
- Verified customer
StepOne Support Team Sid and Mel AWESOME!
Assistance was extremely outstanding
Product felt good, wrong size, can’t wait for my new ones to arrive
Once the right size comes I am sure they will be awesome
Questions & Answers
Frequently Asked Questions about Step One Bamboo Underwear
How much are they?
|Buy 1||$29 ea|
|Buy 4||$25 ea|
|Buy 7||$22 ea|
|Buy 15||$17 ea|
How do I get different colours when ordering more than one pair?
Just pick a colour and size and add to cart, then repeat! Quantity discounts will be applied automatically.
What sizes do Step One underwear come in?
|Size||Waist (cm)||Waist (in)|
|2XS (Size 4/8)||52 - 57 cm||21 - 22 in|
|XS (Size 8/12)||62 - 67 cm||24 - 26 in|
|Small||71 - 76 cm||28 - 30 in|
|Medium||81 - 86 cm||32 - 34 in|
|Large||90 - 95 cm||36 - 38 in|
|Extra Large||100 - 105 cm||40 - 42 in|
|2XL||109 - 114 cm||43 - 45 in|
|3XL||119 - 124 cm||47 - 49 in|
|4XL||128 - 133 cm||50 - 52 in|
|5XL||137 - 142 cm||54 - 56 in|
|6XL||146 - 151 cm||57 - 59 in|
Latest Consumer Questions
Do you do these with a fly
when will you be getting trunks in white
When will 2xl in white boxer shorts be in stock again and do they shrink in wash
Step One sets out to makes men’s bamboo underwear with simple aims in mind: to be really comfy, to remove the ‘permanent front wedgie,’ and to fit well, all for a fair price.
With an impressive 4.7 star rating from almost 4,000 reviews, this bamboo underwear succeeds. Many happy men reported that their new underwear was exceptionally comfortable, that it fit them well, and that there was no riding up or chafing.
According to Step One, thanks goes to the bamboo fabric, which breathes well and wicks away moisture away to ‘keep you dry and comfortable all day.’ Step One credits the underwear's good fit to a 3D contoured pouch with elastic stitching, which supports the crotch area and stretches to fit.
Step One is an ethical company with BSCI certification, and they use organically grown and FSC certified bamboo.
|Category||Underwear Shops & Brands||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens||Mens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||None||None|
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