Reviewer Photos & Videos
Seriously great undies.
Have never reviewed a product before, these jocks are so seriously great that I’ve had to jump on and write one. I’ve got tree trunks for legs, always have a tough time buying leg related clothes, these bad boys fit perfectly, don’t ride up, keep everything where it’s meant to be and the Lycra panels really do make your legs glide together. No chaffing at all!! Got a 4 pack to start with, on day 5 after arrival I had to revert to a pair of the old ginch, felt like I’d strapped some sandpaper on.. So impressed that I’ve just dialled in and doubled my fleet. Don’t listen to any of the odd propaganda reviews; Do yourself a favour lads, take the dive, your getaway sticks will thank you!
Great Customer Service
I bought 4 pair of trunks for my partner for Christmas. He is very happy with them and says they are extremely comfortable. However I did have a problem with one pair that had some stitching come undone around the crotch area after two washes. I contacted Step One (with photos) and Customer Service replied to me immediately and organised a replacement pair to be sent out. Fantastic customer service.
Believe the hype
The only thing that betters these boxers is the customer service they provide, truly exceptional.
I had a few pairs of trunks given to me as a Christmas present and wanted to exchange them for boxers (as I prefer the longer length).
Fired off an email to customer services at gone 9pm on a Sunday night, not expecting a reply but more to knock it off my "to do" list, and by 10:30pm that same night, after a short email conversation, the exchange had been arranged and a new order number received by myself...#replacementsontheirway!!!
On a SUNDA...Y!! At gone 9:30PM!! If I wore a cap then I would unquestionably doth it to them. As I don't I thought it only fitting to write, what is straight up legitimately my first ever product review, to express my gratitude and "big up" a truly impressive experience.
Great product great quality , customer service spot on .buy with absolute confidence
Size is great love them
Quality good Big range xl red it’s well
Price reflects the quality I with absolute confidence
Fantastic product and warranty service
I have 4 pairs of Boxers, that are fantastic to ware, 2 pair had a stitching issue, I contacted STEP ONE Warranty and had the problem resolved within 90 minutes. FANTASTIC customer service!!!! I want to buy share in this company.. Credit to Directors and Staff.
Amazing product with service to match
Bought a pack for my dad and he is absolutely in love with them, unfortunately I got the wrong size but after I got in contact with step one they sorted me out in no time at all.
Customer Service - how it should be!!!
I bought some Step One undies which arrived as scheduled. The only problem with was their size, I had ordered 1 size too large..... I contacted the customer service team, namely Eric and Mel, and was blown away by their speed and helpfulness in assisting me return the bought items and get exchanges for them. Nothing was too much trouble!
This is what customer service is supposed to be - Well done Step One for making the customer your first priority!
Made a mistake
I made a mistake and ordered 7 pairs of boxers in the wrong size not realising till they arrived. I then checked online their returns policy chatted to a staff member about getting them replaced, after a couple of minutes I had all the details needed. They were very prompt and helpful and before the day was out I had an email confirmation to say my new package was awaiting dispatch. Very impressed Step One thanks.
Amazing customer service!
Bought a 7 pack for my hubby for his bday. Apparently I see him through love goggles and I bought them a couple of sizes too small! Return was unbelievably easy and response times from the team were beyond fast! So bloody happy and can’t wait for Hubs to be enjoying them!
So bloody comfy for a bigger person aswell
The undies have never been so comfy for a bigger guy no ride ups no chaffing dont even notice they are even on would recomend to anyone
Fair dinkum, these are the best
Not only are these the best underdacks I’ve ever worn in 57 years, the service is even better. Fast, friendly responses to any inquiries and very focused on customer satisfaction.
Best Jocks Ever
I purchased Step one's for hubby and my son. They both love them and refuse to wear anything else. Shopping online is easy and the returns process is fantastic.
Do yourself a favour and treat your man.
I think it goes without saying that these are INCREDIBLE as a product but their customer service is even better.
100% reliable and honorable will be coming back and have already done so, focusing on customer not on the dollar well done, have had problems replaced straight away im impressed
Ultra comfortable underwear and awesome customer service!
I bought the trunks for my son and he says they are SO comfortable, it's incredible! They were a little on the big side and so I contacted support - who promptly sent me a link to reorder a pair one size smaller, absolutely free of charge! And it was boxing day! Awesome, fast customer service - very happy customers :)
Unreal first day i warn them i know i had to order more so happy with them and how quick they come to get delivered was good aswell definitely will be getting more in the future
My husband absolutely love step one
He works in very hot conditions and had continual chaffing between his thighs and he loves them on the golf course- worth every penny! Customer service was excellent - not a very savvy person with IT but they were very patient and helpful 10/10
- Bamboo Boxer Brief (Longer)
- Verified customer
Simple to order & the best customer service
Step One were simple to order & fast delivery. The customer service was great & super quick to respond to any issues or questions that I had. I couldn’t fault Step One in any way & will definitely be recommending to all my friends & family. So happy I ordered them & definitely will be ordering more for every male in my household.
- Bamboo Boxer Brief (Longer)
- Verified customer
WOOPS!!! wrong size :P
Well we've all probably been there one way or another. I ordered the wrong size and as soon as I noticed I contacted support and straight away they were on to it. Trying to organize new underwear as soon as possible. I love the feel of the material and how it breathes on my skin. So goooood!!!...
Super comfortable, super customer assistance
i initially ordered stepone after my mate said they were the most comfortable jocks he'd ever worn.
saw a sale and bought 7 pairs of the boxer brief.
Opened them and were super impressed with the comfort but just felt a bit long in the leg for me.
Contacted customer support via email who got back to me within 15 minutes.
I have sent off the 6 pairs i haven't opened and stepone are already sending me 7 replacements!
amazing product, amazing service, amazing company.
Questions & Answers
Frequently Asked Questions about Step One Bamboo Underwear
How much are they?
|Buy 1||$29 ea|
|Buy 4||$25 ea|
|Buy 7||$22 ea|
|Buy 15||$17 ea|
How do I get different colours when ordering more than one pair?
Just pick a colour and size and add to cart, then repeat! Quantity discounts will be applied automatically.
What sizes do Step One underwear come in?
|Size||Waist (cm)||Waist (in)|
|2XS (Size 4/8)||52 - 57 cm||21 - 22 in|
|XS (Size 8/12)||62 - 67 cm||24 - 26 in|
|Small||71 - 76 cm||28 - 30 in|
|Medium||81 - 86 cm||32 - 34 in|
|Large||90 - 95 cm||36 - 38 in|
|Extra Large||100 - 105 cm||40 - 42 in|
|2XL||109 - 114 cm||43 - 45 in|
|3XL||119 - 124 cm||47 - 49 in|
|4XL||128 - 133 cm||50 - 52 in|
|5XL||137 - 142 cm||54 - 56 in|
|6XL||146 - 151 cm||57 - 59 in|
Latest Consumer Questions
How much is delivery
What size is XL in inches?
When will the yellow ones be back in stock please?
Step One sets out to makes men’s bamboo underwear with simple aims in mind: to be really comfy, to remove the ‘permanent front wedgie,’ and to fit well, all for a fair price.
With an impressive 4.7 star rating from almost 4,000 reviews, this bamboo underwear succeeds. Many happy men reported that their new underwear was exceptionally comfortable, that it fit them well, and that there was no riding up or chafing.
According to Step One, thanks goes to the bamboo fabric, which breathes well and wicks away moisture away to ‘keep you dry and comfortable all day.’ Step One credits the underwear's good fit to a 3D contoured pouch with elastic stitching, which supports the crotch area and stretches to fit.
Step One is an ethical company with BSCI certification, and they use organically grown and FSC certified bamboo.
|Category||Underwear Shops & Brands||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens||Mens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||None||None|
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