Reviewer Photos & Videos
Seriously great undies.
Have never reviewed a product before, these jocks are so seriously great that I’ve had to jump on and write one. I’ve got tree trunks for legs, always have a tough time buying leg related clothes, these bad boys fit perfectly, don’t ride up, keep everything where it’s meant to be and the Lycra panels really do make your legs glide together. No chaffing at all!! Got a 4 pack to start with, on day 5 after arrival I had to revert to a pair of the old ginch, felt like I’d strapped some sandpaper on.. So impressed that I’ve just dialled in and doubled my fleet. Don’t listen to any of the odd propaganda reviews; Do yourself a favour lads, take the dive, your getaway sticks will thank you!
This product is perfect, both myself and my son have had no chaffing since wearing step ones , we first tried them in April/May and we will never go back to normal shop ones. Customer service is fantastic and very easy to deal with, I highly recommend step ones, you will never regret it.
Great Customer Service
I ordered the wrong size by mistake and thought I’d try them out anyway to see if they would stretch. Eric and Jordy were both very helpful. Not usually the kind of person to return something but they made it very easy. Will definitely be ordering more. Thanks heaps guys 11 out of 10.
Amazing customer service and amazing product
These briefs feel absolutely amazing, they are comfy and light. Had to make a size change and the customer service was exceptional as well
Site was very informative. Range was better than other products claiming to be of same quality.
Quality, excellent, very comfortable.
Amazing customer service!
I ordered the wrong size for my partner, and when asking for an exchange I spoke with Jordy who was super helpful! My exchange resulted in me keeping the pair I'd opened, and my full order replaced with the correct sizing. Never exchanged a product because I always thought it would be too much hassle but this was too easy! thanks again Jordy.
Super product and Customer Service
Purchase 4 pairs of boxers for sons who play football/golf. They love them! In error ordered 1 incorrectly. Sid so helpful! Replacement on the way! Great no hassle customer service.
Comfy undies excellent customer service
These are the most comfortable underwear I have ever worn , I have thrown out all of my other undies! I had to do a warranty claim on two pairs however the customer service and response times are second to none ! I would definitely recommend that all guys try Stepones you won't regret it!
- Bamboo Trunk (Shorter)
- Verified customer
Not exactly a free pair guarantee!
I live up in the North West of WA where it can get extremely hot and humid, making sweating a normal thing. I bought these due to all the media hype to try them out and found they were no different to another brand I had been wearing for over 10 years at a cheaper price. If anything these rode up even more to make them even more uncomfortable. I then wanted to return them and they said to try a different style or size, to which there were mixed messages but in the end I wouldn't get the new pair to trial for free then. After cancelling the orde...r for the new trial set and returning the other pairs I bought (at my own cost as well), I have ended up with a "free" ($10 in postage is not free is it??) pair that I will not wear. Don't let the hype and the media drag you in, I find these to be an expensive option to something that is basically the same as I have been wearing for over 10 years.
Purchased the briefs that were a bit long and a size too big for me - but very comfy. Contacted customer services and the response was efficient and excellent. Within a few minutes of emailing I have an exchange sorted for the shorter ones and a smaller size. Top notch.
- Bamboo Boxer Brief (Longer)
- Verified customer
Great product and fantastic service.
These are without a doubt the most comfortable undies I have ever owned. No riding up, no sweating just comfortable all day.
I ordered the wrong size. No problem, they have a first pair guarantee. Just opened one pair and try them on, if they’re not quite right keep that pair and send the unopened pairs back and they will gladly replace them with the correct size, style and colour you want. They even replaced the opened pair as well.
Customer service is friendly, polite and nothing is a bother. Great retail experience from beginning to end. T...
Great comfort and fantastic customer care
I am writing this review, not because I love the boxers but because I have been impressed by the after care from Sid, who I messaged with a complaint via Facebook messenger. I complained I felt the boxers hadn’t worn well, and after a very responsive and casual conversation and pictures he had arranged replacements. I was surprised it was so easy and Sid was so understanding. I fully expected a fight but he completely understood me and chatted with me in a way which I felt he wasn’t just following a script excellent product and even better service. Thankyou Sid! I hope you get recognised for making my day.
Fantastic company very quick with postage and Communications.
Fantastic company. Very pleased with there service, quick postage and Fantastic customer service. I recommend this company very highly . I'll be using them again and recommend them to all my friends.
Outstanding, high quality customer service.
I initially ordered two medium size pairs, which, to my dismay didn’t fit me because of my unusually thick legs (waist is below 85cm), however the customer service team was kind enough to respond in a swift and timely manner, Jordy was very courteous towards me and offered me a replacement under their first pair guarantee policy. Despite the boxers not fitting me, I can confidently say they’re the most comfortable pair of underwear I’ve ever had the chance to wear. Wouldn’t wear anything else.
Cool and soft
The Boxer Briefs I recently purchased are really great.
They are soft, cool and feel good and, most importantly,
they feature a pouch to stow away in comfort all the
“Essentials” God has given us,
Great customer service
I had an issue with the size I ordered contacted the team and with no trouble at all they have sorted it for me and sent out a new size. amazing service
Undies super comfy, best customer service out.
The underwear is super comfortable, and kept true to their promises. The customer service was even better, and responded within minutes. They were very helpful, and I was very happy with the outcome of the customer service.
Had a problem fixed and refunded without a hassle very very very friendly staff. The problem was also resolved within a matter of a day to a day and a half no complaints with the people just had a bad experience with one pair of undies but would Ben willing to try again
Not happy, they ripped 2 weeks after I got them
My wife bought these step one boxers for me, but after 2 week they ripped. Emailed step one and didn't get a response. I would not recommend buy these boxers if the company not going to respond to faulty product
Not built to last
Bought 15 pairs and out of them 13 pairs the elastic band crumpled and became really uncomfortable to wear, for the price they aren’t worth it, contacted support with the batch number and all I got back was a “cheers mate, we’ll let the boys know”
These are perfect. My partner says his underwear has never felt this comfy.
Navigating the website was really easy.
We need to exchange sizes then decided to mix between the long to short leg and the customer service team made this as easy as possible. 5 star service and rating to the stepone team.
Questions & Answers
Frequently Asked Questions about Step One Bamboo Underwear
How much are they?
|Buy 1||$29 ea|
|Buy 4||$25 ea|
|Buy 7||$22 ea|
|Buy 15||$17 ea|
How do I get different colours when ordering more than one pair?
Just pick a colour and size and add to cart, then repeat! Quantity discounts will be applied automatically.
What sizes do Step One underwear come in?
|Size||Waist (cm)||Waist (in)|
|2XS (Size 4/8)||52 - 57 cm||21 - 22 in|
|XS (Size 8/12)||62 - 67 cm||24 - 26 in|
|Small||71 - 76 cm||28 - 30 in|
|Medium||81 - 86 cm||32 - 34 in|
|Large||90 - 95 cm||36 - 38 in|
|Extra Large||100 - 105 cm||40 - 42 in|
|2XL||109 - 114 cm||43 - 45 in|
|3XL||119 - 124 cm||47 - 49 in|
|4XL||128 - 133 cm||50 - 52 in|
|5XL||137 - 142 cm||54 - 56 in|
|6XL||146 - 151 cm||57 - 59 in|
Latest Consumer Questions
When will I be able to order yellow and red ?
Don’t like the crutch part
It’s like you’ve got big testicles and a big penis
For that big crutch Area.
Can you you tell me the waist size in inches for a size Medium?
Step One sets out to makes men’s bamboo underwear with simple aims in mind: to be really comfy, to remove the ‘permanent front wedgie,’ and to fit well, all for a fair price.
With an impressive 4.7 star rating from almost 4,000 reviews, this bamboo underwear succeeds. Many happy men reported that their new underwear was exceptionally comfortable, that it fit them well, and that there was no riding up or chafing.
According to Step One, thanks goes to the bamboo fabric, which breathes well and wicks away moisture away to ‘keep you dry and comfortable all day.’ Step One credits the underwear's good fit to a 3D contoured pouch with elastic stitching, which supports the crotch area and stretches to fit.
Step One is an ethical company with BSCI certification, and they use organically grown and FSC certified bamboo.
|Category||Underwear Shops & Brands||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens||Mens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||None||None|
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