Reviewer Photos & Videos
Seriously great undies.
Have never reviewed a product before, these jocks are so seriously great that I’ve had to jump on and write one. I’ve got tree trunks for legs, always have a tough time buying leg related clothes, these bad boys fit perfectly, don’t ride up, keep everything where it’s meant to be and the Lycra panels really do make your legs glide together. No chaffing at all!! Got a 4 pack to start with, on day 5 after arrival I had to revert to a pair of the old ginch, felt like I’d strapped some sandpaper on.. So impressed that I’ve just dialled in and doubled my fleet. Don’t listen to any of the odd propaganda reviews; Do yourself a favour lads, take the dive, your getaway sticks will thank you!
I’m not athletic so that doesn’t matter too much but my cod’s have never been so comfy and the legs don’t ride up so no pinching of the ball bag.
Comfortable underwear and great customer service.
Purchased 4 pairs of boxers, each a different colour. Throughly using them for about a month and i discovered pilling/bobbling on 2 of the 4 pairs despite using them all roughly the same amount. I reached out to step one and they were very fast in their replies. Eventually they replaced the 2 damaged pairs free of charge and submitted a report to their supplier. Excellect communication very easy to work with.
the customer service is the best i have ever had
they helped me out with my issue really quick and were able to resolve the issue I had thanks you guys so much.
What a product!! I am so glad I ordered it. It was very easy to order online and it arrived shortly after my order. I spoke to the customer service team as it was longer than I had anticipated. A new one was sent to me. NO questions asked. Great customer service and great product. I will be replacing all my underwear.
Great customer service from Step One!!
Had to exchange sizes & the process was made simple by the great customer service I received from start to finish. Thank you very much
Amazing product and customer care
I found what I was looking for straight away, was easy to order and pay, delivery was quicker than I thought!
I had ordered 1 pair before and my partner loved them, so I ordered some more only I ordered the wrong size, i realised when They were delivered and opened a pair, I emailed straight them and got a reply straight away, advising me to send the unopened pairs back and they would send the correct size out once I proved postage, the customer care I got was quick, and very efficient,
Would recommend this company to any one and the product is true to the description, very comfy my man loves them!
Thank you for a great experience!
Customer service excellence
These boxers are very soft & comfortable. I had the unfortunate situation of a fabric fault on my pair. I took a couple photos and then emailed the info@ last night (Sunday). To my astonishment they responded nearly immediately to discuss. They quickly made an offer to replace and then initiated the new order within minutes. This was incredible customer service and quality guarantee. Very impressed. Thank you.
So comfortable to wear everyday. Brilliant colours as they are bright and fun. Excellent customer service too. Love the names of the trunks.
Husband is very happy with these
Ordered what I thought was the right size only to find after trying on the firs pair we needed to exchange. Contacted customer service and after sending back the other 3 of the 4 ordered, they replaced all 4 pairs n the correct size.
My husband says they're the comfiest undies he's ever worn.
Excellent Efficient Service
I ordered the incorrect pair (XL) I contacted step one via the live chat and they quickly sent me out a pair in the correct size (L) free of charge. All processed within 15mins. Excellent service, well done!
we had a pair blow out, but the action was So quick and helpful and no questions asked
Love the bigger size options, my son hasn't had any chaffing since using step one. Awesome communication and quick replies.
Extremely Happy :)
Fantastic boxers , will only ever purchase these boxers from now on. Easy to order and great quality . Can not speak highly enough of their amazing customer service . A+
Extremely satisfied customer :)
Great customer service
Bought my hubby a 4 pack & he loves them they fit perfectly & no more chafing . Had a problem with 1 pair & the customer service was top notch replied straight away & replaced. Highly recommend this product & company
I ordered my first pair and they were abit tight. The customer service to get them change was awesome. Very easy exp
Very easy to use the website no hassle
Good range straight to the point
They seem very comfortable and good quality
Bloody comfy jocks
They simply do what they say in the Ad’s. They waist is something else they should mention as it sits comfortably too and for those of us with a bit of beer gut it stays The don’t tend to fold over like the other do. 1 pair I received in my first order had a minor stitching defect and the drew at Step one sorted straight away no issue and I’ve reordered already so I can throw all my old jocks out!!
Very happy customer
My hubby loves his trunks
My hubby loves his trunks - comfortable and look good! I tried to order him a pair, but ordered the incorrect size and colour. The customer service team (John) were fantastic- professional and quick in responding
Excellent customer service!
I purchased 4 pairs for my partner. They were a size too big after trying on a pair. True to their claims on their website, the team were quick to respond and send a replacement 4 pairs of the correct size once I emailed through proof of the 3 unopened pairs being delivered back to them. So responsive! Such great service! My partner can't wait for the new pairs to arrive. Said they were so comfortable!
Questions & Answers
Frequently Asked Questions about Step One Bamboo Underwear
How much are they?
|Buy 1||$29 ea|
|Buy 4||$25 ea|
|Buy 7||$22 ea|
|Buy 15||$17 ea|
How do I get different colours when ordering more than one pair?
Just pick a colour and size and add to cart, then repeat! Quantity discounts will be applied automatically.
What sizes do Step One underwear come in?
|Size||Waist (cm)||Waist (in)|
|2XS (Size 4/8)||52 - 57 cm||21 - 22 in|
|XS (Size 8/12)||62 - 67 cm||24 - 26 in|
|Small||71 - 76 cm||28 - 30 in|
|Medium||81 - 86 cm||32 - 34 in|
|Large||90 - 95 cm||36 - 38 in|
|Extra Large||100 - 105 cm||40 - 42 in|
|2XL||109 - 114 cm||43 - 45 in|
|3XL||119 - 124 cm||47 - 49 in|
|4XL||128 - 133 cm||50 - 52 in|
|5XL||137 - 142 cm||54 - 56 in|
|6XL||146 - 151 cm||57 - 59 in|
Latest Consumer Questions
Do you do these with a fly
when will you be getting trunks in white
When will 2xl in white boxer shorts be in stock again and do they shrink in wash
Step One sets out to makes men’s bamboo underwear with simple aims in mind: to be really comfy, to remove the ‘permanent front wedgie,’ and to fit well, all for a fair price.
With an impressive 4.7 star rating from almost 4,000 reviews, this bamboo underwear succeeds. Many happy men reported that their new underwear was exceptionally comfortable, that it fit them well, and that there was no riding up or chafing.
According to Step One, thanks goes to the bamboo fabric, which breathes well and wicks away moisture away to ‘keep you dry and comfortable all day.’ Step One credits the underwear's good fit to a 3D contoured pouch with elastic stitching, which supports the crotch area and stretches to fit.
Step One is an ethical company with BSCI certification, and they use organically grown and FSC certified bamboo.
|Category||Underwear Shops & Brands||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens||Mens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||None||None|
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