Reviewer Photos & Videos
Seriously great undies.
Have never reviewed a product before, these jocks are so seriously great that I’ve had to jump on and write one. I’ve got tree trunks for legs, always have a tough time buying leg related clothes, these bad boys fit perfectly, don’t ride up, keep everything where it’s meant to be and the Lycra panels really do make your legs glide together. No chaffing at all!! Got a 4 pack to start with, on day 5 after arrival I had to revert to a pair of the old ginch, felt like I’d strapped some sandpaper on.. So impressed that I’ve just dialled in and doubled my fleet. Don’t listen to any of the odd propaganda reviews; Do yourself a favour lads, take the dive, your getaway sticks will thank you!
Navigating website was fine, range of products, good. Satisfied with Step one Undies except that the sizing is slightly out of wack..The company exchanged the first pair because of some stitching undoing but the return pair was slightly small Go one size up to be sure.
- Bamboo Boxer Brief (Longer)
- Verified customer
Fantastic Product Outstanding Customer Service.
Had an issue with the sizing which was sorted out very quickly and without hesitation. Your nuts if you dont try this underwear, they are what they claim to be. The professional manner in which this company conducts itself and the customer service to boot puts it at the top of the tree in my opinion. Im a fussy bugger but i will definitely be investing in more. Thank you Matt for your professional service.
Theyve got it down packed!
Love the marketing campaign...my hubby isnt built like Chris Hemsworth, so he feels that he's been marketed directly to him. Customer service is second to none! So quick and helpful.
- Bamboo Trunk (Shorter)
- Verified customer
Great product and customer service
Easiest, fastest, bestest things I’ve brought online.
We needed to exchange to bigger sizes and the whole process ran so smoothly, about as smooth as these trunks feel on your skin.
Thank u step one for a great transaction, highly recommended
I just received 2 pairs of trunk short's and found that I needed a larger size returned the pair unopened and had no problem in the larger 2 pairs being sent immediately.
Customer Service is great!
I recently purchased a pair of trunks for my hubby, he loved them which is great, but the size was not quite right. No Problem, Step One customer support was very understanding and offered to send out a new size without any problems. We got the correct size within a couple of days. Awesome service! Awesome product! Thanks Step One.
Customer service is AWESOME! Had a size issue, emailed Step One, their response was almost immediate! Kept me up to date at all times. Fantastic service and kept their word.
MATT - CUSTOMER SERVICE
I bought 4 x short trunks in medium as my husband is a size 87. He sweats ALOT in our line of work so thought these would be good for him. Alas, these ones do ride up, so I was straight on to customer service to see if something could be done. I emailed them around 8pm at night, thinking I won’t hear from someone till the next day.....well I was shocked when Matt replied literally within 10mins saying he can post out a small size for my husband to try! Just want to do a shout out to Matt for exceptional customer service, thank you so much!
Amazing customer service
Love the product and design but had issues with chafing still.. Emailed customer service and told them what happened and they replied within minutes with a few choices to resolve the issue! Can't thank them enough for how efficient Step One are. Fingers crossed the replacement pair will fix the problem which will lead to the purchase of more awesome jocks!
Great customer service
First pair I ordered were slightly smaller than expected. But got an immediate response from the customer service team, and arranged for a new pair to be sent straight out. Really happy with the product, and 10/10 for customer service.
I tried step one and was very surprised how comfortable they are . Only had one problem that the band rolled up , they have advised that a bigger pair should
fix that, so waiting to see if that will help.
Amazing underwear . Breaths great and is ultra comfortable . Great seller
Easy to navigate and purchase, super fast and absolutely fantastic seller . Size didn't fit and they refunded and sent through the size I needed .
Range is good enough .
Amazing product best underwear yet that I have purchased
Amazing customer service!
I ordered the wrong size and style, I sent them an email and within minutes the correct size and style were shipped out as part of their first pair guarantee, how good is that!?
Takes all the risk out of shopping for underwear online, customer for life!
Sensational feeling material just superb great looking boxer trunk when worn, comfort to the max. I wouldn't wear any others from now on. Great customer service. What a great gift to buy for a birthday.
These Boxes are a cut above the rest. So comfy.
Ordered the wrong size and customer service was amazing and exchanged for the correct size no questions asked.
Highly recommend them.
They are awesome
These are by far the best underwear I have ever worn, comfortable is an understatement. The website was easy to use and I found what I wanted easily with a good selection. The quality is really good and the after sales service is second to none.
so easy to navigate around their web site and choose the right product for you the range is amazing and the quality is fantastic. I ordered the incorrect size to begin with but this was not a problem the service is spot on.
Whilst we ordered the wrong size it was never a problem - the response time to my emails was instant, replacing my order with a different size was NO problem at all, will be returning and recommending
- Bamboo Boxer Brief (Longer)
- Verified customer
Comfortable super functional, I have large inner thighs and chafe when ever i exercise, Step One are life savers. No more need for hot sweaty compression wear. Customer service can not be beaten, they set the bar so high, highly recommended. An incorrect size choice made by myself was dealt with super fast and they replaced the both pairs and they only requested i return the un open pair. Between myself and teenage boys we are about to buy big and replace our undies draw with Step One
Wonderful service & Product
Purchased 5 pairs for my son, shipping was super fast, next day!
Trunks felt amazingly soft and son said comfortable, However were tight in the waist. Sent them back & customer service sent replacements the same day!
Super happy and will definitely purchase some more ..
Thanks so much!
Questions & Answers
Frequently Asked Questions about Step One Bamboo Underwear
How much are they?
|Buy 1||$29 ea|
|Buy 4||$25 ea|
|Buy 7||$22 ea|
|Buy 15||$17 ea|
How do I get different colours when ordering more than one pair?
Just pick a colour and size and add to cart, then repeat! Quantity discounts will be applied automatically.
What sizes do Step One underwear come in?
|Size||Waist (cm)||Waist (in)|
|2XS (Size 4/8)||52 - 57 cm||21 - 22 in|
|XS (Size 8/12)||62 - 67 cm||24 - 26 in|
|Small||71 - 76 cm||28 - 30 in|
|Medium||81 - 86 cm||32 - 34 in|
|Large||90 - 95 cm||36 - 38 in|
|Extra Large||100 - 105 cm||40 - 42 in|
|2XL||109 - 114 cm||43 - 45 in|
|3XL||119 - 124 cm||47 - 49 in|
|4XL||128 - 133 cm||50 - 52 in|
|5XL||137 - 142 cm||54 - 56 in|
|6XL||146 - 151 cm||57 - 59 in|
Latest Consumer Questions
Do you do these with a fly
when will you be getting trunks in white
When will 2xl in white boxer shorts be in stock again and do they shrink in wash
Step One sets out to makes men’s bamboo underwear with simple aims in mind: to be really comfy, to remove the ‘permanent front wedgie,’ and to fit well, all for a fair price.
With an impressive 4.7 star rating from almost 4,000 reviews, this bamboo underwear succeeds. Many happy men reported that their new underwear was exceptionally comfortable, that it fit them well, and that there was no riding up or chafing.
According to Step One, thanks goes to the bamboo fabric, which breathes well and wicks away moisture away to ‘keep you dry and comfortable all day.’ Step One credits the underwear's good fit to a 3D contoured pouch with elastic stitching, which supports the crotch area and stretches to fit.
Step One is an ethical company with BSCI certification, and they use organically grown and FSC certified bamboo.
|Category||Underwear Shops & Brands||Underwear Shops & Brands|
|Mens / Womens Clothing||Mens||Mens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||None||None|
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