- Verified customer
SLOW SLOW SLOW!
I can honestly say that this whole process has been somewhat painless with Sterling Homes as we are patient people (until now).
We are now 18 months into this and are waiting to hear from the supervisor to arrange our first inspection time - which feels like he is never going to call so I'll have to follow that up too. The time that this build has taken is a complete joke. Block was levelled out in June 2017, slab went down July, frame took 3 weeks and then sat there doing nothing for 3 weeks before roof went on, bricks took 4-5 weeks. The pa...
- Verified customer
Downsizing for empty nesters
Having been unable to find an established home in our preferred area, and after looking at other builder's displays (not being impressed with the standard of their finishes) we decided to buy a house and land package from Stirling. The consultant on site was extremely affable and knowledgeable, so we bit the bullet and decided to go ahead with them. All in all it hasn't been too bad an experience, Stirling have done a pretty good job, the only hold ups really have been due to inclement weather, (you obviously can't dig trenches when the groun...d is muddy!). Whenever there was an issue, the consultant (Gary Pilbeam) was quick to come to our aid, allaying any concerns we may have had. Our Site Supervisor (Rob) was very attentive and approachable and all the trades we had were excellent. Building a home is never going to be easy, but all things considered, we can recommend Stirling Homes on a job well done!
- Verified customer
Our house hasn't finished yet but so far we are not off to a good start. We have been waiting three months just to get the house dug out and poured and keep getting told it is the weather when the weather hasn't been too bad. There was one week I left them alone because it was pouring with rain all week but other then that there has been lots of time to do it. There is a house next door that in the last two months had the slab poured and now frame is up so obviously weather is not the issue here. If I knew they would have been this slow I would...not have gone with them. The lady I talk to a few times a week is very nice but the excuses are wearing thin. I really hope by the end of this we end up with a fantastic house and the wait is worth it, because at the moment I am very unhappy.
- Verified customer
The idea of wanting to subdivide and build two homes became such a success and enjoyable process after walking into the display home at Parafield Gardens and meeting with Anthony Cristescu. Anthony was absolutely lovely to work with and went above and beyond our expectations to keep us informed throughout the entire process, answered many of our annoying little queries and assisted without hesitation to any variations required. He was on top of it all and we are enormously thankful for the effort he put in. He notified the site supervisor strai...ght away with any minor hiccups we came across and together they addressed and answered everything with priority and without asking twice. The two homes were completed in just over six months at a very reasonable price and we were extremely satisfied at the final inspection with the quality of the homes. We will definitely be building with Sterling again. February 5th 2019 Update: Another amazing job Third time building with Sterling homes and dealing with Anthony Cristescu and I couldn’t be happier! Anthony, at the Parafield Gardens display homes, continually assisted with my queries and went above and beyond to find out all the answers. The build was completed within the estimated time and cost with no neglect to the finishing touches. Thank you Anthony and the team at Sterling once again!
- Verified customer
Downsizing with Sterling Homes a Wonderful Experience
From the moment we walked into Sterling Homes display village at Freeling and met Gary Pilbeam, to the date we took possession of our new home it was a smooth, fuss-free and well managed experience. Sterling, through their customer service support, and especially Gary Pilbeam could not do enough for us. Our queries were answered in a timely fashion and the workmanship and quality of the finished home is the best we have had, and we've owned a number of previous homes, two of which we built from scratch. We made a large number of variations to t...he original plan and all were carried out perfectly without us having to prompt or correct anything. The build was finished within the six months promised and the final inspection before occupancy was completed with no issues. We couldn't recommend Sterling highly enough and are doing so to all our friends who are considering downsizing.
- Verified customer
Incredibly disappointing - and it's not even finished
I paid my deposit 10/9/15. The rep told me it was a year process. I signed my papers November 2015. He again told me it was a year process - "you'll be in your own home by this time next year!" I made my selections January 7th and 14th. It wasn't until an angry email from me in August - 7 months later - that the foundations began. I finally had a slab by 16/9/16.... over a year since deposit. There have been huge lulls in progress, I've not been permitted direct access to the site supervisor, and my last few emails took 9 days to respond to. Mo...st recently I asked when I would have roller doors fitted and when would the septic tank be replaced (as it was damaged during construction 5-6 months ago). I get a response that the roller doors were fitted last week and there's nothing wrong with my septic! Appears they've been confusing my property with another being built nearby. God knows what I've been charged for work done on the other address. I wouldn't recommend this company to someone I hated - they're disrespectful, incompetent, and it's been nothing but a huge disappointment. Over 18 months has passed and I'm still without a home.
- Verified customer
4 weeks and counting just to do bricks.
Currently building through Sterlings and currently regretting it. Bricks have taken 4 weeks to be completed and still counting. Whenever you follow them up they aren't very informative. They won't contact you once they are at the next stage of the build either. Won't contact you about anything unless you contact them. Originally got told in April 2016 when we contacted them that house would be done by October 2016 and now being told by July 17.
- Verified customer
Our forever home built with skill, pride and cratsmanship-
We moved into our forever home three months ago and we wake up every morning in awe of how wonderful it looks. From first contact to last, any issues that arose were treated with importance and respect. It took ages to start build through no fault of Sterlings, but once council approvals were met they were onto it and did not stop until completion 5 months later. There were faults, mistakes, mishaps, damage. People built our home, not robots! But they were addressed, rectified and acknowledged. When we moved in we were beside ourselves, they have done an incredible job and we are so so grateful. Our forever home is our castle! Thank you.
- Verified customer
Large, modern family home built efficiently and at a great price
We've been in our home for 6 months now and couldn't be happier. The whole process, from the ongoing support we received from our sales consultant, to the help we received during our selections process right up to the hand over was excellent. The finished home was beyond our expectations and we would be more than happy to recommend them as a builder.
- Verified customer
I have recently moved into the second home my wife and I have built with Sterling Homes. Our first experience was very positive and the second time around was just as good, if not better.
The sales consultant was attentive to our requests and family needs and was only too happy to accommodate changes or offer suggestions etc. The office staff, particularly during selections, were very helpful in answering our queries. They seemed quite knowledgeable and did not hesitate to offer ideas of what colours went well with the other features we had...chosen on our house. There were some minor delays in the build however having built twice now I was mindful that not everything can go to plan all the time when you consider availability of tradies, delivery of materials to site and of course the weather!! This is our ‘dream’ home so I was happy to be patient as I didn't want a rushed job on my home. All in all, I have had two very positive experience building with Sterling Homes.
- Verified customer
Worse than in 2010
Lack of informative information, lots of extra charges work not finished off to standard the list goes on.
Supervisor lieing to you. Two days of builders working on house in 6 weeks. Jobs u ask not to be done getting done and when u ask why your told bad luck and pay up
Do yourself a favour and avoid this builder at all cost there worse than they were in 2010
- Verified customer
We are 18 week into our build and OMG. What a nightmare. Our sales rep has been awesome. Everything else has been terrible. We did our final contract signing on the 30th March 2015, on the 1st April we got a phone call telling us that they forgot us to get us to sign a variation, when we ask for what they informed us that the footing had gone up $15,000 because we were in a flood zone. $9,000 to bring in 554 tonnes of fill then $4000 to remove the excess soil from the trenches. We question all of this we got the soil ourselves and were told tha...t we were still 100 tonnes of soil short. No one else's house is built up. After weeks of questioning they finally told us they had made a mistake and there was too much fill on the property. The frame took 3 weeks to put up, the bricks have taken 4 weeks, the roof was 3 weeks and they didn't seal the breather pipe that goes through the roof. That took weeks and numerous phone calls and emails. The tiler is in at the moment so hopefully not too much longer. But if we ask for an approximate date they tell us to read our contract. They blame us for the 10 week delay because we questioned the level of our footing.
No after care to the clients
after the final signing which the site manager who promised to comeback eg. no manhole cover, paints not properly removed, lights switch no t working, took 2 mos to do it. then noticed that the hotwater system is too small for a 4 bedroom house which sterling home should advice the consumer or us that since we got 4 bedroom house i shld have a bigger hot water system....they dnt care.........now after 5 yrs ( hard to save money) im doing my rain water tank, its in the plan ,and it is stated that " Provision for rainwater plumbed main WC", but...my plumber said its not connected into my house or no connection inside.........what do i do????? dont look after the customer, no after care salesman seems knew everything but honestly dnt know what they are talking
Not a good Sterling Impression
I will soon be building with Sterling Homes so will post regular progress updates. The process is taking so long, plans finalised in January but still lodged with Council. The standard included items are of fairly standard nature so you are basically forced to upgrade. I have spent nearly $30,000 worth of upgrades. I have had variation after variation as the detail continues to not be itemized correctly - even though this was discussed at my selections appointment. Communication is poor, emails are skim read and answered in a short sentence. I ...will keep readers updated and would be interested if anyone has had any recent experiences with Sterling Homes. Ability and flexibility to change plans Poor communication and not living up to their promise.
Never again with these cowboys!
Lack of communication was one problem. We had a deadline to be out of rental accommodation but through simple errors you would think an experienced would be able to avoid we only just made it but had to pay extra for basics like electrical connection. Poor quality finishes throughout and difficulty getting them to make good on any complaints meant their after sales service leaves a lot to be desired.
Love the look of the house and that we're finally in.
Poor quality finish on the plasterwork and several locks didn't work.
Disorganised, poor quality building, do not use them!!
We are building our dream home and Sterling convinced us they could do it, deep into the project it is very obvious that they can't!
We are having to have brick work ripped down, ceilings pulled down and replaced, doors replaced, roofs ripped off etc, their quality is more like a backyard operation, no quality control or pride in their building work.
We are having to do inspections daily to keep tabs on the quality and to make sure they actually build the house to the specs that we are paying for, do not use them, they should not be in the ...
False advertising and prices keep increasing
I went to the Lightsview office to discuss about a house and land package which was advertised. It was indicated to me that the block that I was after was sold but that there were two more blocks available (Subdivision of large block).
When I told them that I liked the house advertised, I was told that it won't fit the blocks that are still available. When I brought home the dimensions of all of the blocks of land, I noticed that none of the houses even physically fitted into the land available. Ex: house width 12.5m but land width only 11m.... I consider this purely false advertising. However, I discussed the possible options and was surprised that a smaller house than what was advertised costs much more. The inclusions have very very little detail so I believe that every thing will end up as a variation and the house is going to cost at least 10-15% more than initially budgeted. I am confused as to why Consumer Affairs doesn't get involved as the houses advertised simply don't fit the land available. Sales person is patient False advertising, costs go through the roof!
Not the worst, definitely not the best!
Sales staff were fantastic. Very patient and flexible with ideas and changes.
Site supervisor was absolutely shocking. Didn't speak in laymans terms, appears to lack any attention for detail whatsoever and never made us feel comfortable about any part of the process. Some of the tradies Sterling use are by far the rudest and incompetent people I have ever met. Doing shoddy jobs and hoping the client wont notice seemed to be a regular occurrence with some particular tradies.
The lack of communication from head office is astounding. How har...d is a quick phone call every few weeks with an update? And good luck trying to speak to the site supervisor...they won't give you his phone number it is easier to get in contact with the Prime Minister. I mean you are only spending around $300,000 etc with this organisation, no big deal right? I did find some office staff that were very helpful. And at the end of the day we have a lovely home and would definitely build again, but not with Sterling unless they made some serious changes to their structures and customer service processes. Senior management may need to invest in some external study to revitalise themselves because it all feels a bit stale from my viewpoint. Yes, you will encounter some major communication and frustration issues with Sterling but you will end up with an acceptable home for a decent price. Whoever you choose as a builder, just bite the bullet, go for it and don't look back. Nice home, great sales staff and 'some' awesome office staff. The site supervisor, lack of communication, some incompetent tradespeople, general poor service.
Got a top quality home with all the extras at a reasonable price
Had a very good designer [name removed] and building manager [name removed] who were very patient and understood our needs. We got a top quality home with all the bells and whistles including stone bench tops, 3 meter ceilings, square set cornice, solid internal doors, custom kitchen etc, etc..
Great communication with everyone including receptionist.
Had to re-do wall in one of the bathrooms due to two wall studs being warped. This should have been picked up by first fix carpenters or tilers or gyprockers and reported to building manager which...
They just can't be bothered and don't care
Salesman at Lightsview was fantatsic. The site supervisor was fantastic. That's where it stopped.
The Operations manager is obscenely and unapologetically uncaring, unsympathetic and very matter offact. The person who "manages" you after handover until you have been in the house 3 months is all about process, shows no interest or emotion and makes no attempt to personalise your situation, for example, you can get a rebate on the cost of your gas hot water system but 'the plumber has 6 months to provide all of the paperwork thast you will ne...ed to claim this rebate"and Sterling just sit on their fat greedy hands and wait out this six months rather than making one simple call to get it sooner. they could get it sooner, but choose not to put themselves out. Once they have their money they really really don't care and it almost seems as though the office staff have been trained to be cold, disinterested, and uncaring because they are so good at it and as I said earlier, I'm not suprised because the Operations manager is the worst of all of them.
Questions & Answers
Hi guys, we built with Sterling 3 years ago, moved in 2 years ago. The water pressure in our ensuite shower is virtually nothing but pressure in the main bathroom shower is great. Im guessing its a head or handle flow problem. Would Sterling cover this issue since the house is only 3 years old or do i have to call a plumber and cover the cost of the fix myself?
Hi did anyone built a home with Stirling homes in Gympie? , and what was your experience?
Hi we end up building with them biggest regret in our life . They under quote you and also sweet talk you to hide their lies, they told us between 6 &8 weeks before they start building it been 12 weeks since we settled our land and they stil say waiting on council approval to me that is a lot off poo
I wil never build with them again even if they pay me to and neither recommend them
I'm sorry to say we engaged Stirling Homes Queensland to build our home and it has also been a nightmare. They promote that it's Stirling with an "I" as obviously the other Sterling Homes in Adelaide seems to get a lot of bad reviews but they both sound about the same. Sweet talk and cheap price at the front end and nothing but lies and incompetence once you are signed up and they have a hefty deposit and you have nothing much to show for it. I wish we had never heard of them. How they continue to do business is because people like me didn't look into them properly. A mistake I will never make again and probably the best advice I can give a potential owner is do your research- check the QBCC website, google them, ask for referrals which are not by staff members with an alternate surname, and go on to sites like this and ask others about their experience. If I'd done those things I would have run a mile! I think product review needs to create a seperate listing for Stirling with an 'I' (for Incompetence) - so people can share their experience and not get caught out like I did.
What can be done about the apparent fraud being committed by sterling homes. There appears a lot of the same type of complaints appearing on a regular basis.
...... Finding rock on site despite no indication on soil reports, this is interesting given that in many cases they have established the blocks and filled the block?
...... Need for more cable to meter box and hole, This is an obvious rort when they set the block and house position on block and why does it seem the same lengths are appearing in all cases?
Does anyone else find these types of variances odd?
Yes that sounds like sterling homes to me and glad I am not alone.
I believe that is how they make their money.
At first the house and land build price is good better than other builders but I feel when all the extras are added to your account it brings the build price up on par with other builders and maybe even slightly higher.
After all my estate was completely developed by sterling yes they brought the fill they planned the house positions they planned it all.
They will tell you Actium developments isn't part of sterling homes but if you ring the developers office who would believe the receptionist at Sterling homes answered your call.
Just an update, Sterling where asking for extra cable above their 10 m allowance, measured from pit to house, 4.8m ground to box 2m , allow .5 m down and .5m up for below ground component. That totals 7.8m well less than the 10m allowance, could this be classed as an attempt to obtain extra money by false pretences?
Hello Everyone, I applied to work for Sterling Homes as a sales consultant. Whilst I have not heard back from them yet, I did have concerns about most of the comments here that were all similar to each other, as in the negative comments about people's experiences. Whilst I can understand the frustration of most of the comments on this site and can relate to all of them as I have built myself (not with Sterling Homes though). On the flip side of most of these comments, I did realize there are only 43 comments/complaints about Sterling Homes in this forum. Most of them were over a 4-5 year period. I feel terrible for all the people that had a bad experience Sterling Homes as it should not be this way when building a home. But you have to ask yourself as I have done after reading all the comments, this is a company that builds 800 plus homes per year. Maybe I will not hear back from them as most of you have said LOL (said with tongue in cheek). However, if I do, I hope I can turn things around for the better. One thing is true though, a building company can be let down or even destroyed if it is only as good as it's tradesmen. Cheers
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