Useless customer service
I called to make an enquiry on my home loan earlier today and didn’t have enough information to pass my ID check. Later in the day I called back with the information to answer the ID questions and was refused service as I didn’t pass earlier in the day.
The lady we spoke to was clearly looking at the time and ready to finish her shift, so didn’t want to discuss any options, show empathy to my situation, or provide any basic customer service. This is for a home loan which I have been a loyal customer for of 5+ years and based on my experiences today and the pure lack of customer service, I would never recommend this bank to anyone and I cannot wait to leave.
100% the worst bank I’ve ever dealt with... Commbank all the way!
Absolutely disgraceful service. I was Issued credit card then asked for E statement, they did not send them for half year, when i raised the complaint harder , took a month to received them. Deliberately put me on the highest fixed rate after contract finished, determined to rip the customers off when they do not know the finance much. Everyone please be aware of st George's offer.
Dont bother getting a homeloan with them
Absoloute joke. We are current homeloan customers of St George. We decided to do some major renos and the lender at the branch got all our paperwork, did inspections, and verbally told us we had pre-approval. I wanted something in writing but she insisted we didnt need it. So we proceeded to get an architect to draw up the plans ($5000 later) and an engineer ($2000 later). We went back and forth with the lender at branch for 6 months, gave them all the paperwork thwy required and was told everything was fine. Thwn suddenly at last minute they p...ull out for no real reason. Our circumstances and income remained the same and we had good credit. Apparently we were never given preapproval in the first place. The lender at the branch was just too lazy to even check if we were eligible so she decided to just tell us we were (even though apparently we werent), and cost us alot of money and a waste of time, for no reason. She also used to take weeks to reply to us, we always had to chase for a response.
Not a good start
Trying to open accounts with St George
Never found it so hard to give a bank money.
Went To Figtree branch it closed due to COVID 19 ( More like cost cutting as every other financial place in the centre has been open for weeks )
Then go to Wollongong branch.
Wait outside due to 2 person limit in store . Ok that’s fair enough
Get in ask to see someone about setting up new accounts, deposit money and get ready for the new car loan we are getting via a dealership
They have one person on front counter
One person on the floor and one person who ...
I have just become trustee of an account through a will - unfortunately with St George. I can honestly say St George staff do not know one hand from the other. I wanted to invest some of the money, they send me to the wrong place for a meeting after I had set it up (did not know what I was talking about) then after an hour they offer me no advice. They set up another account now I cannot view any accounts online. There is one branch in Perth. You ring to try and talk to someone and get cut off when they answer. As soon as I can will move.
Professional customer service in Haymarket branch
Although I am an existing customer for a long time but it is the first time for me to walk into this branch. The customer service is well trained with full of knowledge in their own products. Very patient and passionate. Try her best to match my needs. Keen on maintaining their relationship with customers. Thank you Tuyet!
Can't even send an email
I'm on a car loan. I tried to pay off the car loan in full but a staff member gave me an incorrect reference even after I made sure to double check it with them. I called them and they said there was no information on my profile that said I had called and gave me another reference number for transfer. I asked them whether considering I did pay it I could only pay the amount I had originally paid (minus the payment they took after I paid). They said it might be possible and asked them to take down details so when I call up after tracing my money...back they will know what im on about. When I traced my money back i called again and the guy on the phone spoke over me every time i asked a question and when i asked if i could confirm the amount he just spoke over me again. he said that i can pay by 4pm today or it will cost me an extra 10 dollars and that he will send me an email with all payment details. It is now 4pm and no email has been received. So not only did they tell me an incorrect reference number which cost me 40 dollars extra in loans they also couldnt send through a simple email with information i need for the transfer. This bank is the worst I have ever dealt with and I am absolutely ashamed to have been scammed into a car loan by them. Would not ever recommend. Horrible bank, horrible service.
We switched from CM bank to St George for better home loan rates,only to find out we are going to get no support or help with horrible service to get that lower rate.
I soon realised their app is useless and they have none of the technology of CM implanted but i could live with that till a month ago that Ihad to make a dispute with them for a very concerning flight ticket we bought from a 3rd party and was refusing to give our money back,I heard nothing after a week so this time i called and realised there has not been anything put in the syste...
Treble bank , wrost customers service
Never wants to talk , give no information or wrong information. After waiting for an hour line only answer is check our website.why can’t you advise beginning so not waiting for this answer.
Banking sector but behave like a mobile company
I spoke with st George home loan team on 18th March 2020 regarding interest rate adjustments as per current situation. I am paying 3.36% interest rate on my home loan and at George is advertising 2.74% interest rate. When I asked to update interest rate to my loan then they advised “ this offer is available to new customers only and not for existing home loan customers”.
Is this behaviour fit of Australia one of biggest bank?
They are dealing like banking sector who manage overall country economy or like a mobile phone company. This scheme ...is available for new customers only? What if Australia face housing bubble like USA face during 2009? My last question is: does central bank reduce interest rates for new customers only as bank doing?
Excellent and professional service
Extremely helpful in the banking service at St George Hornsby Branch. My family were very satisfied with the service and banking products. We would definitely recommend visiting the St George Hornsby Branch.
Poor customer service
Been with this bank for 27 years, it has changed so much since becoming part of westpac, customer service is non existent, most employees are incompetent and unable to help, also because of the new wave of asian employees most of them have poor language skills and rarely attend to non asian customers
Extremely Bad Home Loan Service at Chatswood Branch
Extremely bad service from the Chinese Lady in home loan department at Chatswood Branch and she caused me $4000+ extra for delay my property settlement just because she didn't check the settlement date. Also approved the loan in 6 months ago and even 3 months ago still say all good but end up loan not approved on the day of settlement. Went to CBA and they approved my loan in 10 days. Lodged a complaint to St George but they said it can takes 180 days. Don't think they will care anyway. I will not do any business with St George for my rest of my life.
Winner Worlds Worst Bank
Had my bank account frozen due to suspicious activity & unable to access it for 4 days while they investigated. As soon as the block was lifted it was reapplied as soon as I tried to use it. This went on for 2 weeks and I was unable to pay rent and a number of other expenses. In the end it turned out the account was being frozen due to a process error at their end. Dealing with St George customer service was HELL. They were incompetent, dismissive and at times abusive. I'm talking about their senior customer service team.
Now, I've just been...issued with a replacement card. I activated it using the app and received confirmation that the card was ACTIVE. Went to use the card at Coles and was left red-faced - transaction declined with a tonne of people behind me in line watching on. I guess, when st George say the card is active, they mean St George active which actually means not active. St George has to be the world's worst banking institution. Since signing up with them 5 years ago my banking has become a nightmare on so many levels and in ways not perceived as possible
Go to another greedy bank
Been with the bank for over 10 years, in the beginning it was fine you could go to a branch and speak to a real person, you used to get customer service now they have closed all the branches in W.A., when called how to make a cash deposit, they say use a ATM?, What stand in front of a ATM and try and deposit $10,000 in cash?, yeah, real bright St George, I can see no reason for me to pay fees on a account that provides NILL service.
Im done with St George, and I wont be going with the company that owns you either, Westpac, as It is the one making decisions to close branches.
Very poor form for a bank.
Bank with St.George for over 40 years. Service at branch in Nowra is shocking. In the last month i have needed to go into the branch. I'm all for face to face service.
However, both times 1 person serving and the queue....8 and 10 long. We pay for this service. Appalling St.George. Would be lovely to see the customer come first and no it was not lunch time.
Dodgy bank practices
I closed my bank account with St George well over 2 years ago. I have had no card and no statements. 2-3 months ago I started receiving statements and then today I get a letter saying I owe over $104 in fees. What the hell? How is this possible. I will be ringing tomorrow and if no joy I WILL BE taking it to the banking ombudsman as this is corruption and unlawful practice
Pathetic Customer Service
I have been a customer of St George / Bank of Melbourne, but for no more.
To get a simple issue resolved takes days and days of constantly calling their customer support numbers and moved around from department to department. Forever put on hold and never speak to an actual person who can use logic and communication to resolve an issue.
Pathetic service from an organisation that makes millions and millions who can easily afford to employ real people.
Highest level of branch customer service of the '4 big banks'
Unfortunately my credit card was hacked 2 weeks ago by someone in England leaving me over $500 in debt. I attended the Hurstville Branch on my lunch break 15/8/19 and was attended to by a member of staff immediately. In my opinion, this staff member went above and beyond her duties to ensure that I could leave the branch knowing i would be fully reimbursed for the fraudulent activity, which took a massive weight off my shoulders. I have also received follow up correspondence from the branch and relevant online department to confirm the matter is progressing accordingly. Overall, I am very satisfied with the customer service on this occasion.
Worst customer service provider
I was able to take a 10k loan and repaid in 2 months, when I applied for another 10k, I was asked to provide documents after documents which I gladly provided as I understand its a standard process. It got delayed for more than 4 weeks and counting. Contacted the customer service, it was a regrettable 55mins phone call. I was finally told even if I cancel the loan that it will affect my credit history. I don't advice anyone to use this bank!!!! Planning on calling relevant authorities to really know if my credit history will be affected or not.
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