Dodgy bank practices
I closed my bank account with St George well over 2 years ago. I have had no card and no statements. 2-3 months ago I started receiving statements and then today I get a letter saying I owe over $104 in fees. What the hell? How is this possible. I will be ringing tomorrow and if no joy I WILL BE taking it to the banking ombudsman as this is corruption and unlawful practice
Pathetic Customer Service
I have been a customer of St George / Bank of Melbourne, but for no more.
To get a simple issue resolved takes days and days of constantly calling their customer support numbers and moved around from department to department. Forever put on hold and never speak to an actual person who can use logic and communication to resolve an issue.
Pathetic service from an organisation that makes millions and millions who can easily afford to employ real people.
Highest level of branch customer service of the '4 big banks'
Unfortunately my credit card was hacked 2 weeks ago by someone in England leaving me over $500 in debt. I attended the Hurstville Branch on my lunch break 15/8/19 and was attended to by a member of staff immediately. In my opinion, this staff member went above and beyond her duties to ensure that I could leave the branch knowing i would be fully reimbursed for the fraudulent activity, which took a massive weight off my shoulders. I have also received follow up correspondence from the branch and relevant online department to confirm the matter is progressing accordingly. Overall, I am very satisfied with the customer service on this occasion.
Worst customer service provider
I was able to take a 10k loan and repaid in 2 months, when I applied for another 10k, I was asked to provide documents after documents which I gladly provided as I understand its a standard process. It got delayed for more than 4 weeks and counting. Contacted the customer service, it was a regrettable 55mins phone call. I was finally told even if I cancel the loan that it will affect my credit history. I don't advice anyone to use this bank!!!! Planning on calling relevant authorities to really know if my credit history will be affected or not.
worst bunch of stand over dogs i have ever come accross
got a loan from this bank for car finance. i think they are a real scam! they asked me for a payment of a few thousand dollars then 2weeks later when i was one day late on another couple thousand dollar payment they told me that i have 7days to sell the car or it is being repossesed and sold at auction and i must pay the remainder of the loan. Bunch of stand over dogs, definately would not burrow money from this bank!
Incompetent staff, appalling customer service. From good to worse.
My mother signed me up as a child when I got my first bank account with this institution. Unfortunately I can no longer say the same for them for some 20 years ago when I got my account with St. George.
I rarely have issues, rarely phone up, look after my money well and pay all the fees required by the bank. Yet, when you're actually needing help these days they are utterly useless. What are we all paying these employees for? Every damn time, it's always "we can't do that" or "you'll have to call this and that, but tomorrow because they are cl...osed right now". This company has become a joke and a disappointment. For the same issue I've had before, they resolved it in a matter of minutes. Now, the same issue has occurred and apparently, it can't be done. I've phone up twice and been given three different answers. The last call was apparently you could fix the issue, and then in a sudden turn of events I get a different story. Then the worst happened overseas. A family trip for my late grandmother for my own mother to experience where my grandmother grew up. My mother gets a new card for overseas transactions and promised her the pin number was the one she requested. What do you know, when we finally go to use the card the pin is incorrect. It caused us so much grief because this pathetic and incompetent company couldn't get anything as simple as a PIN number done. Even though this was all "double checked" by the company before we even left Australia. AND to make matters worse, they apparently couldn't even do anything over the phone when my mother is struck with grief over the event, effectively ruining half the overseas trip. Not to forget the dragged out, ONE HOUR phone call charging us hundreds. Talk about incompetent. I'm fed up with this useless company. I loved this bank, but now I'm done with you lot.
Gob smackingly rude staff
I've had an account with StGeorge for about 20 years. I rarely go into a branch, but when I did to find out about my mortgage, the teller wasn't interested in listening when I tried to explain to her the information I needed. Each time I tried to explain it she talked over me, interrupting me each time. In the end she basically told me that I need to call customer service myself. Shocked at her attitude, I calmly and again tried to explain my banking details but she walk away. It was unbelievable. The teller next to her had the audacity to tell...me that she thought I was being argumentative. I asked her to substantiate her accusation by asking her how / why she thought this, then she too walked away I was mortified. I was very stern with the tellers at this point, yet maintained total respect, but they were nowhere to be seen. I ended up walking out humiliated + my banking needs were not met. Unbelievable....as in unbelievable. Later that day, I phoned customer complaints to make a complaint, then came in the branch the next day to have my banking needs met which the manager did. He apologized for what happened the day before saying that there was communication breakdown ( there sure was....on StGeorge's part), however, I wanted an appology from the tellers.
Closed my local branch with no warning
Went to the Joondalup branch yesterday to get a bank cheque. Imagine my surprise to see the branch has closed. Now have to travel into the city to get the bank cheque. Will be closing my St. George accounts ASAP. Disgusted!!!!
You closed down my only local bank
Joondalup St George has closed down to my surprise. They were the best service and new me by face every time I needed their service. Another large company extending profits at the expense of good hard working humans. I am disgusted in this type of behaviour and attitude and will be looking to change banks.
Exceptionally great customer service
Being a customer of St.George for just three months I again met Sonia (Pagwood Eastgardens) regarding my online banking. Once more she was very helpful in advising me about how to reinvest my finances (combination of online savings and term deposit). Great service. Thank you
Unprofessional service - St George Eastwood branch
Went to Eastwood branch on Saturday to inquire about loan discharge form, the Chinese lady in loan department had no idea about the form it took her a while to download a form which I found later was only for St George internal use.
She was more interested in asking me to borrow more money or buy insurance rather than helping me to discharge the loan.
She was sipping milk tea while talking to me.
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