3Stiebel Eltron Eltron WWK 222

Stiebel Eltron Eltron WWK 222

 Verified
3Stiebel Eltron Eltron WWK 222
4.1

15 reviews

PositivevsNegative
73% · 113 · 20%

Build Quality
4.4
Value for Money
4.1
Cleaning & Maintenance
4.5
Noise Level
4.0
Temperature Consistency
4.9
Heating Speed
4.1

Reviews

15 reviews
Dean
DeanGreater Melbourne (Outer), VIC3 posts
  222

Hot Water Unit was faulting but customer service after care from Steibel Eltron has been fantastic AAA +++

This hot water unit was installed at my mum's retirement home approx. 5 years ago and we have had nothing but ongoing issues.

We have had the recommended repairer out 3 times in 2023 (came out and replaced the processor board last week) and the system just broke down again today.

I have just spoken with their service team on my mother's behalf to seek their assistance to resolve the issue once and for all. Steibel Eltron offers no after service and will only recommend repairers, they will take no responsibility or accountability for the fact that this unit is a lemon. I advised the service attendant today that I would like to raise a formal complaint and was told to email it through. Show details ·  3

Build Quality
Value for Money
Cleaning & Maintenance
Tammy Y.
Tammy Y.2 posts
  Fair Incentive 222

perfect job

perfect and promp response. install within one.week. thanks so much Show details ·  1
Noise Level
Wenya
Wenya8 posts
  Fair Incentive 222

A mazing job

Jack and Andrew arrived on time 7 am and finished at 8:15am. They are very efficient and nice, that's a mazing. So I can go to work as usual. Thank you very much guys. I strongly recommend this company to anyone who needs it. Show details
docarbe
docarbeSouth East Queensland, QLD2 posts
  222

Great system

We researched heat pump hot water systems and we're very pleased that the enviroheat has lived up to our expectations. It's quiet and the water temp has met expectations. JR Gas & Hot Water guys Brandon and Lochlan came out an installed our system and did a great job. Thank you! Show details ·  1
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Mark C.
Mark C.4 posts
  Fair Incentive 222

Super efficient!

Had one of these installed after my old gas unit got flooded. Works a treat so far. Very meagre on the juice and no lack of hot water at all. Everyone should be using tech like this. Only downside is the cost, but it'll pay for itself in a few years. Show details
Overall
Build Quality
Value for Money
Noise Level
Functionality
Alyssa M.
Alyssa M.South East Queensland, QLD4 posts
  Fair Incentive 222

The best!

JR gas & water fitted our hot water system and I couldn’t be happier with it. Works like a charm and I’m sure it will give us plenty of years of nice hot water! Show details
William E.
William E.South East Queensland, QLD2 posts
  Fair Incentive 222

Perfect fit for us

Had the Stiebel Eltron installed by JR Gas & Water best installation people around
We had the Dux heat pump 250 for the last 10 years was that noisy never again

Since we installed the Stiebel Eltron we noticed how quiet it runs thank you
To top it off it really looks good it even looks solid well built been told it should go forever lol
I can understand that statement because of the electrical anode run from a rechargeable battery with 16 hours of emergency backup
The battery is charged every time the pump runs
The best idea yet thanks for a great pump also JR Gas & Water for a great installation
Thanks boys
William Show details

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Stephen S.
Stephen S.South East Queensland, QLD2 posts
  Fair Incentive 222

Great water heater

I have just installed a Stiebel Eltron WWK222, it was professionally done by JR Gas and Water they were very quick and take pride in their work, It reheats quickly and the solar panels easily cover the power a great looking unit I happily recommend. Show details
Functionality
Temperature Consistency
Heating Speed
Tim W.
Tim W.2 posts
  Fair Incentive 222

Quiet and reliable unit installed by JR Gas & Water"

The unit is very quiet and able to supply sufficient hot water for a house with three occupants with sufficient hot water supply for two bathrooms at the same time.
Janet
JanetCanberra Central 2601, ACT
  222

Noisy fan issues... Not happy

Stiebel Eltron water pump installed at my mothers place 30 March of this year. While expected leaking issues were resolved the Water pump fan is too noisy especially as the pump is located just outside a bedroom and the pump fan switches on all hours during both day and night. Lately the fan stays on for 3 to 5 hours at a time. I am trying to stay objective but I can't understand how a brand new water pump makes so much noise when the old hot water system made no noise at all. Very frustrated as it is having a major effect my elderly mothers life. Show details
Functionality
Temperature Consistency
Heating Speed
Stiebel Eltron
Stiebel Eltron   DM   
More

Hi Janet. We would like to investigate this issue further. Please contact us on 1800 153 351 or email service@stiebel-eltron.com.au.

Bob
BobHunter Region, NSW2 posts
  222

Was having issues but now am happy

We were having problems with the unit leaking alot of water and so running out. To Stiebels credit, they arranged someone to look at it and I was informed the units are quite sensitive to high water pressure, which I have. A pressure regulator install later, and all is well. Haven't run out since. Show details ·  1
Overall
Build Quality
Cleaning & Maintenance
Noise Level
Functionality
Caroline N.
Caroline N.Greater Melbourne (Outer), VIC2 posts
  222

Problem with Heat pump

Purchased unit after totally lost everything in a fire in 2016, great up to now, today there was no hot water, just barely tepid. Not sure what the problem is or who can help with resolving this. Please call 0411029247. Show details
Stiebel Eltron
Stiebel Eltron   DM   
More

Hi Caroline. Our service team are available Monday - Friday, 8am-5pm on 1800 153 351. I have notified them to give you a call to assist with this issue.

Deborah C.
Deborah C.South East Queensland, QLD3 posts
  222

Faulty unit multiple issues

Purchased may 2018 list of issues after installed failed to run due to faulty weld and unit lost all its gas replaced under warranty
Issue two seal in top failed unit leaking water and as I’m on tank water had to turn unit water off between uses while awaiting repair unit again repaired
Issue three further issue with seal lower seal than first seal when repaired a part was dropped into tank that was replaced with dropped part left in tank
Issue four February 2020 no hot water unit leaking water between top and tank
Needless to say very unhappy with quality of this heat pump Show details
whitbyoz
whitbyozSouth-Eastern Region, NSW7 posts
  222

OUTSTANDING

Great unit. 2 yrs old now. Works perfectly and always has.
Hot water to spare even when we, 2 folks, have visitors, many times 3-5, always hot water to spare.
Quiet, efficient and reliable. Highly Recommended - not the cheapest but THE best. Show details ·  1
Joshua
JoshuaTasmania17 posts
  Verified 222
Joshua
Joshua  
More

Questions & Answers

Hansana P.
Hansana P. · Eltron WWK 222

Is WWK222 any good?

Brad T.
Brad T.  

They heat well and save on energy costs. They have been good to address my concerns.

Hansana P.
Hansana P.  

thanks Brad.

nswnotill
nswnotill  

Depends where you are. City or rural/regional? Probably not worth the extra expense if you have solar as well.

Stuart M.
Stuart M. · Eltron WWK 222

Since the install, we have suffered barely warm water throughout the house. The installer put an additional tempering valve right at the hot water system, rather than close to the bathroom. As there is already a tempering valve to supply that line, the extra one at the hot water system has been removed. The water to the kitchen, which is the shortest run, is barely warm. It certainly is not hot enough to wash dishes.

I also want to know how to check and adjust the temperature settings. I am in north Queensland, so the ambient temperatures should not be an issue. The pipes coming out of the hot water system are warm, not hot, even when running water from the system.

Brad T.
Brad T.  

There is a digital panel, have a look and turn the temp to 61 degrees. That should be default level.

nswnotill
nswnotill  
Stiebel Eltron
Stiebel Eltron   DM   

Hi Stuart. Feel free to call STIEBEL ELTRON on 1800 153 351. Our service department is available from 8:30 - 17:00 Monday to Friday.

trevor
trevor · Eltron WWK 222

Just installed WWK 222
is making a lot of vibrating noise very loud

Stiebel Eltron
Stiebel Eltron   DM   

Hi Trevor. That doesn't sound right, and we'd like to investigate this further. Feel free to call our service department on 1800 153 351 or email your details and a brief description to info@stiebel-eltron.com.au.

trevor
trevor  

Have contacted installer and think unit was damaged in transport so they are getting the fan repaired by Stebel E
Thanks Trevor

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