It has worked well although I've also experienced problems with the relief valve.It's been replaced twice,once under warranty, and is now fine. Apparently the original couldn't cope with mains pressure. It does run for a long time when it's cold but I still get two morning showers and the washing up done and it still doesn't turn on for some time.
All in all very happy.
Reliable,cheap to run,plenty of hot water
A bit noisy sometimes
The Product Maybe OK but the service is something else
I recently purchased a SE-WWK300A 303ltr Stiebel heat pump from Planet Power on Thursday 16 Nov 11 and it was installed on Friday 17 Nov 11.
The Pump compressor ran continually without the fan running for the next two days.
Not wanting to waste power, I turned it off to stop the annoyance to my neighbour due to the excessive noise coming from the rattling compressor.
I was told to report all faults through the dealer I purchased the Heat Pump from, that I did.
My main concern was the noisy operation of the unit, not knowing exactly how the Heat Pump was suppose to operate under normal conditions, e.g. how long it would run at any one time and if the fan needed to run whilst the compressor was going.
Great service all the way thru
Our old Vulcan hot water service started to have a massive leak and I started researching the best options for my circumstance. We have solar for our electricity and I wanted to keep the roof clear for future panels also wanted a service that could be hooked up to tariff 33. Finally narrowed down to Stiebel and Siddons. Siddons did not offer the customer service, price or convenience that Stiebel did. I went with Stiebel and Crown electric in Brisbane for install and I have to say I am pleasantly surprised on all accounts. I took a punt and cal...led Stiebel around 7am before work just after all of the Easter hols not really expecting to get anything but a voice mail to my surprise a very helpful gentleman named Glen answered and helped me with all queries and gave me several numbers of installers in my area. I decided to go with Crown electric and am glad I did. Russell and Jacky from Stiebel organized the unit delivery and install around my schedule and was very accommodating about deposit and payment. He and Stiebel also gave me a 30 minute window of when the unit arrived so I didn't have to sit around all day waiting for delivery which is very rare in this day and age. The unit itself works flawlessly and my family with 2 young kids have never run out of hot water. It sits outside the master bedroom and is not noisy at all despite other claims I have read about heat pumps. Do yourself a favour and install a Stiebel you wont be disappointed. Great before, during and aftercare service
Our unit has been installed for a month. The noise has been unacceptable. A rattle in the unit gets louder as it goes through it's cycle. Our installer sent out a plumber who informed us a part had come loose in transit, and that it had been attended to. The unit is still producing noise well above what I feel is an acceptable standard.
I am sorely disappointed. Subsequently my partner and I have called both the installer and our call has not been picked up. I am on the verge of asking someone, anyone to come and remove it. I sincerely wish...our experience would be as positive as some other reviewers. The water is hot, but at the loss of so much sleep? I am also very perplexed by the claim that some units are louder than others, or that noise perception is open to individual interpretation. Clearly the noise is an issue. Why aren't baffles standard with the units? Now we have to pay for baffles to be installed for a product we payed dearly for with a view to saving power and trying to be environmentally friendly. I sincerely hope someone from Steibel Eltron reads this and can answer my questions. The water is hot Too noisy. Far too noisy, and has been seen to more than once.
Have had my Stiebel for about 3 months. Worked very well on warmer days. Come winter running out of hot water very quickly, not on timer. Use rainwater so do not have long showers, 2 adults 2 children. Even 3 hrs after a a run of showers water is lukewarm. Would not have guests stay during the winter months, no one likes a cold shower on a cold night...
Runs out of Hot water
Unsurpassed after sales service - best in class on operating costs
Installed February 2010. Unit has the advantage of having 'user' replaceable sacrificial anode. Low power consumption and can be connected to Tarrif 33 for even grater savings. We had a problem with a charged gas leak in 2010 and the company was excellent in arranging to rectify the system with a fast response time to our issue-rectified by their efficient and friendly service agent.
Had another issue with a thermostat and they had a technician at our home within 1.5 hours of our call.
It is a great feeling to have confidence in superb back-up on a product you buy and Stiebel Eltron earn 5 stars from us for the exemplary after sales service.
Very energy efficient. Unsurpassed after sales back-up from this company!
So far - NOT so good! Very disappointed.
I had a WWK300A Stiebel heat pump system installed in the garage yesterday. I live on the second floor of a unit block. Normally we have fantastic water pressure in the building.
Now I have lukewarm water and poor water pressure. I have to run the tap and the shower for 45 to 60 seconds before I get any warm water at all.
The problem is possibly to do with the pressure limiting valve(700 kp). This may be too low for this building, but as it seems to be the maximum operating pressure allowed, I am very concerned that this extremely expensiv...
Runs long and loud
I installed a WWK300A in my garage and although I was told from Stiebel Eltron that it could be installed inside I have my doubts.
It runs for 10-12 hours a day at around 50dB. I have ordered the baffle but im not expecting a great difference.
If I could choose again I would go for gas HWS.
Big unit, loud, runs for half the day
We purchased this heat pump 3 months ago and have been very unhappy with it. Apart from the normal fan noise, it also emits a louder vibrating noise and a ringing. We all shower in the evening so it runs all night and is vey noisy. After complaining to Steibel, they sent out an electrician who placed a bit of extra pipe inside and walked away, saying "that's how noisy it is". After further complaints to Steibel, they sent their "electrician with attitude" out again. This time he unscrewed the top, removed some washers and was unable to pu...t the top back on properly so left it partially unsecured. He recommended we put some sort of muffs around it to quieten it and put it on a timer so it only runs during the day. We are now faced with another $900 to move it further away from the house. Haven't received a power bill yet, but let's hope it makes up for all the extra costs. Good size - provides enough hot water for a family of five. Despite their claims, this system is much noisier than an air conditioner.
Happy except for P & T valve
Very efficient - reduced h/w electricity bill by approx. 60%
Initially had it on Off Peak 1 (I'm in Sydney)which only heats at night, but didn't cope so switched to Off Peak 2, which heats middle of day as well, and now does the job very well. Just have to pay a higher off peak tariff but well worth it compared to old element system I had.
Noise is not a problem, can't hardly hear it 10m away inside the house
Big savings in elecricity usage and bill. Cools garage in summer. (but makes it cold winter)
Pressure and Temperature (P&T) valve started dripping after approx. 14 months and the installer (PROFLO Sydney) won't cover under warranty. Wanted $280 to replace it. Stiebel Eltron did however send a free replacement valve to me..
When the guy told me that it uses less power than a toaster I was skeptical, but when I did the research I found that it runs on about a 1/4 of the power. That is if the toaster ran for a full hour... very clever sales guy!
After researching the German made product, by the way the staff at Stiebel were very helpful and a pleasure to deal with, and comparing to other "Australian" made brands I found the Stiebel was a clear winner. Efficiency and quality were on the top of my list and with high rebates available on hot water units (solar is not ...
Great Product and technology
When I first started looking into my options for hot water I came across the heat pump system and I thought it would be perfect as I can't get gas to my house and the fact that it uses just 2 amps(the same as my toaster) was a great selling point.
I had never heard of Stiebel Eltron before and after doing my research found that they are not only one of the biggest hot water companies in Europe but they are market leaders for heat pump technology.
This system has saved me money and although when it is cold it does run for longer than I expected it hasn't affected my electric bill.
I haven't had any problems with mine yet and all seems to be fine.
Reliable, very energy efficient
We have ongoing problems with our unit. The first unit lasted just under two years before being rendered useless, although it took nearly a week to sort it out and get it replaced. (Try having no hot water with 3 kids and 2 adults for a week) After replacing the entire unit, the second one has now died only 8 months in. Very dissapointed as we were sold this unit under the promise of reliability over compeitors!
is not reliable!
It provides us with plenty of Hot Water. I still believe that all these Heat Pumps are to expensive for what they are. Hopefully our electricity bill will be cheaper???? The other matter to consider is I hope these units last at least 20 years because they are all ver expensive a the moment and it will take a long time to recover your up front costs on all these style of Hot water sytems.
The Stiebel Unit so far hsbeen very good. We have hd the unit for 3 months now. I would recommend for you Hot Water heating purposes.
Very Basic in design ...
Not suitable for urban environments: too noisy. Not suitable anywhere near any living spaces. If you can hide it behind a concrete wall then the efficiency might be worth it, but otherwise I would recommend against Stiebel.
Seems quite efficient... it has been cheaper to run, even when temperatures drop to near zero.
Very, very noisy. Unacceptably. As another reviewer mentioned, Stiebel have shrugged their shoulders and walked away: ours does the loud vibration and ringing as well. A friend has another brand which is whisper quiet... so this is not "normal". As a comparison, when standing beside our house's heat pump (which is 4 times as powerful) the Stiebel is 20m away and around a corner but is louder even at that distance.
Nothing but trouble - very disappointed.
Unit cannot cope with cold winters.We live in the Southern Highlands of NSW and had the unit installed in 2009 after reading reviews and being sold on all the "state of the art technology". Bad decision. We have suffered over the past two winters with virtually no hot water at all.The unit heats the water to a mild warm temp during the day and then chills it overnight. We wake every morning to luke warm water which lasts for about 5-7 mins of showering then turns shockingly cold.
We have battled with the local supplier for two years now and mo...
Provides enough hot water for 2 adults and two teenagers (who take long showers) and sometimes extra visitors without ever running out of hot water. Operates on Off-peak tariff No.2. There will be extra expense in 3-5 years time when the sacrificial anode needs inspection and possible replacement. Stiebel Eltron in Sydney could not tell me how often the anode needed inspection or how long it will last. I have also noticed that when operating the flush valve (recommended monthly) that the water expelled is reddish-brown at first. There is also s...ome orange staining down the side of the unit from where the upper pipe penetrates the tank. Stiebel Eltron Sydney advised that both these things will not affect the operation of the unit. The Stiebel Eltron has had zero problems so far (12 months since installation). It provides all the hot water we need and saves on electricity. The unit only cost me $400 after applying all rebates and RECS a year ago in Sydney. Not a criticism of the unit but of the installer. He mounted it on the existing concrete plinth which turned out to be too small for the unit. One of the three support feet was unsupported. He had to return and reinstall on a bigger plinth. There was no extra cost involved but only inconvenience of emptying out the tank and remounting on the new concrete plinth. You would think that an experienced installer would check such a detail before filling the tank.
We got our unit 2008 . We had trouble with water blowing out of fan in March and was told to remove a plug did that. In June kept running out of hot water told by the office that this was normal and they freeze up in cold weather .Had a new fan put in June not cheep still running out of hot water great it is not under warranty, how much this time
bad warranty service
Sunshine hot water installed this hot water heater today & i must say how easy the process was, did not have to pay a deposit, just paid after it was done & given the state & federal rebate forms to claim them back.
Not sure how last persons review could even reflect the experience i had. 10 out of 10 for product, service & price it took 5 hours from enquiry to being installed, hot water makes happy wife & kids
Excellent system installed by professional company make life easy when there are so many heat pumps out there
I needed to replace my leaking hot water tank quickly, and when my plumber suggested Heat Pumps, I got a little timid and decided to look into it. He was telling me to go Rheem, but thank god I didnt, as once I found this website, things became much clearer! I have had our Stiebel Eltron Heat Pump in for about 7 months and have seen considerable savings already. When I phoned Stiebel Eltron, I spoke to a pleasant young gentleman who explained everything I needed to know about this "new" technology. He put me on to a recommended installer and I ...was back in hot water in less than 24 hours. As for "frustratedbuyer", you should reserve your negativity for that business and give Stiebel the 5 stars they deserve. Well done Stiebel Eltron! I had the benefit of using productreview.com.au to assist with making my decision and I'm pleased to say that it hasnt led me astray. The Stibel Eltron heat pump is everything it claims to be and deserves 5 stars! Great German Engineering!
Questions & Answers
Like many people here, my Stiebel Eltron WWK300A makes an incredible noise (nasty mechanichal noise), I can hear it from anywhere in my house, and a neighbor has just built a bedroom a few feet away from it. After so much expense I feel it is money down the drain. Would never recommend it because of this reason.
Hi can you please tell me the anode thread size for a WWK 300A hot water system.
Is it true that STIEBL ELTRON heat pump hot water system need direct electricity form Switch,
Board and normal electrical plug is inadequate.
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