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Stiebel Eltron WWK300A / WWK300AH

Stiebel Eltron WWK300A / WWK300AH (page 2 of 5)

WWK300A and WWK300AH
3.1 from 94 reviews

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Reviews

Review distribution

5 star
30
4 star
9
3 star
15
2 star
19
1 star
21

Faulty after 6 months now failed again

published

Unit failed after 6 months and now has failed again after 7 years .For this expensive item this is inexcusable ,I presume no warranty now applies. The Technician has said the gas has all leaked out and now I am without hot water in a family of four, who do I contact.

2 comments
Stiebel Eltron
Stiebel E.Stiebel Eltron
Gonzo
Gonzo

Technician said the rain had got to the aluminium coil around the cylinder and corroded it. Later models have closed up this path around the insulation, but mine is in the dump.


mike.of.NZ

mike.of.NZWellington

  • 2 reviews
  • 3 likes

Frequent failures a disappointment

published
5 comments
Stiebel Eltron
Stiebel E.Stiebel Eltron
mike.of.NZ
mike.of.NZ
mike.of.NZ
mike.of.NZ
Tiny

Tiny

  • 3 reviews
  • 1 like

Fail just out of Warranty

published

Made the expensive move to a heat pump. Initially was happy, although the unit broke down at about the 18 month mark, warranty service just reset switch, without searching for tty h r reason. About 12 months after 5 year tank warranty ended, the unit failed completely (internal gas leak) Too expensive a purchase to only last 6 years.

Jo B

Jo BColo Vale NSW

  • 3 reviews

Good water heater but exceptionally good service by the company

published
1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Hello Jo B, Thank you for taking the time to review our heat pump. It is great to hear that you experienced such good service from our customer service team. We will pass on your feedback to them.


Rogerfl

RogerflAustins Ferry

  • 2 reviews
  • 2 likes

Six years and it's dead!

published
1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Hello Rogerfl, Can you please contact our National Service Manager so we can find out more details about your heat pump. Please call 1800 153 351 at your earliest convenience.


Good performance but short life span for price.

published
1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Hello Gabbi, Our National Service Manager would like to discuss your heat pump further with you. Could you please contact us on 1800 153 351.


Pumped

PumpedPlettenberg Bay

WWK300AH - South African experience

published

I did plenty of research too This is an expense piece of kit It does work well, back of garage, but would be noisy outside At 4 years compressor failure It's Mitsibushi part These are supposed to be bomb proof but no refrigerant This pump does not have low refrigerant cut out That's because it's a "cut down"& cut price pump Part easily available but total bill with labour $Aus equivalent 456.00 Let's face it this pump/geyser would take 15 years to pay back, makes you feel good - but will I live that long ! In UK S-E provide extended warrantees - I think you need one with this pump


Not happy

Not happyTWO WELLS

Never was fixed properly from installation

published

I was talked into a wwk330A in 2009 and had problems from day one. The first was leaks which the installer came back out and told me he fixed it only to be called back the next day because still leaking. Then the noise , it is loud and continuous (this noise has been constant and still is!!!!)but was told by Steibel that is all OK that's what they do. It has never been really hot , told that's what the thermostat is set too. NOW I have luke warm water and no money to even get someone to look at it as it. I would not recommend this product and I am not looking forward to the cold showers or boiling the kettle.

2 comments
Stiebel Eltron
Stiebel E.Stiebel Eltron

Hello Not Happy, Our National Service Manager would love to hear more about the concerns you have about the heat pump. Please call our National Service Manager on 1800 153 351. We look forward to hearing from you.

Not happy
Not happy

Let down by faulty unit

published

We are distraught - our Stiebel Eltron model WWK300A Heat Pump has lasted just 6 months past the 5 year warranty! After researching the brand - recommended by a local supplier we expected to have at least 15 years service from the unit. The company offered a new unit at a discounted price taking into consideration the six months out of warranty time, but we then had the associated costs of installation and the fear of a repeat of the same problem. We have lost confidence in the brand. The Stiebel Eltron company affirmation on the brochure is "so far ahead, it's in a class of its own, proven superior German technology, reliability & efficiency".
We have spoken with the National Manager.

1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Expensive lesson learned

published

The heat pump is loud keeps me up some nights.changed the pressure tempereture valve now 3 times. The original one lasted approx 1 year and the second 3 months even got the plumber to to regulate the pressure etc This unit that stibel make has been an utter disappointment. Plumber advised me to pull it out and give it to the scrap yard even that its only been working approx 2 years give or take. I expected much more from stibel eltron but an expensive unreliable lesson learned.

1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Solerpat

Solerpatwarwick

After 5 years condenser inside went a total disaster need to pay for a new one.

published

Installed heat pump in June 2009 had some small issues with it but nothing major.Then in September 2014 notice heat pump running for longer but still had hot water so did not worry me,By October though it was running all night so called service man and said it need gas and thermostate fixed. This lasted 2 weeks then back to running all night called service man again this time gave me news condenser inside gone cannot be fixed, rang steibel elton rep told him and he said its out of warranty by a month and a new one will cost $2500 plus fitting another $500 unbelievable all up over 5years i pay out $8000 for the best heat pump in the world DO NOT BUY this product as best in the world it is not.

2 comments
Stiebel Eltron
Stiebel E.Stiebel Eltron

Hello Solerpat, Our National Service Manager would love to discuss the concerns you have about the heat pump. Please call our National Service Manager on 1800 153 351. We look forward to hearing from you.

Solerpat
Solerpat

Hello Steibel Eltron , We discussed the problem with the manager in Melbourne when the system failed but would not help only to buy a new one. I have had to buy a new hot water system not one of yours as the expense and warranty is not worth it.


Just installed today and the noise is putting us all on edge!

published

This was recommended by the plumber but the fan hasn't stopped all day. It may be outside the lounge and bathroom, but it is still loud in our bedrooms. Maybe it would better in a brick house, but the noise is reverberating though our weatherboard house. We are in a very quiet country block, but we can hear it half way down out 200 m driveway. Also given the area we are in, we get frequent frosts and 3-6 days above 42 degrees in summer. We were not warned of this until reading the manual after installation.
Looks nice
The noise - and surely with a fan going constantly it must be using more power

1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

We would love to find out more about the installation and the concerns you have about the heat pump. Please call our National Service Manager on 1800 153 351.


David

DavidNorth Gosford

This has been an expensive frustrating disaster .

published
2 comments
Stiebel Eltron
Stiebel E.Stiebel Eltron
David
David

Had the relief valve and duo valve replaced under warranty again last week by RMC,will post future developments.Working fine at present.


Praise for great Product

published
1 comment
B.Coults
B.Coults

I have to amend my original comment - I have had to have the Relief Valve Replaced twice at a Cost of $375 each visit....& now I have NO Hot Water again....so disappointed - the Pump is only 5 years old & 3 Service calls ....

Robbie

Robbiemelbourne

engineering failure

published

I am not sure who designs builds and tests these things but after purchasing 3 units they have all failed. Way too noisy when they do work. I have had one unit replaced. a Condensor on another unit and the third unit has now failed twice. Feedback received by other owners confirms mine is not an unusual experience.
energy efficient
Too Noisy

1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron
Dave

DaveGold Coast

  • 2 reviews
  • 2 likes

Niosey

published

The noise of mine is driving my neighbour insane by keeping them awake at night. Way too noisey! It heats well but I'm really not happy about my grumpy neighbour and I don't blame them. I'm waiting to see the value on my next bill, I hope it's worth it.
I have hot water.
The noise level at night!

5 comments
vivpat
vivpat
Dave
Dave

Thank you, I'll give that a go.

Stiebel Eltron
Stiebel E.Stiebel Eltron

rosicky7

rosicky7Maidstone

Great service!

published

Had this for over a year and was doing very well until the relief valve started leaking. One call to stiebel Elton and it was fixed the very next day. Now it's back to it's good old self. Very happy with product - energy efficient. Also very happy with service.
Energy efficient and great service
Can get a little noisy


roboanddi

roboanddiDumbalk

So noisy from day one, now we have had the pressure relief valve fail

published

So worried, we have had system for five years, we don't really think we saved anything on electricity, it has been noisy from first day, disturbs my sleep when it comes on and when it goes off all night. We had to have anode replaced within the first two weeks and now the pressure relief valve has had to be replaced. Now the system runs all night so scared power bill will be higher than ever. Expecting the whole thing to break down now as brother has same system, around same age and it blew completely wasting his tank water and running up his electricity bill. Local plumbing suplies stated we were lucky it has lasted this long because most don't.
Thought it was going to be energy efficient
It's does not function as promised

1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Stay away from this rubbish product

published

We are now on our THIRD unit in 4 years and the latest one failed after 2 days!!!!!!!. Sure the power savings are notable but each unit has failed at about this time of year when it's winter, suppose to be designed for European winters??? and we are in Australia.The company initially were difficult to deal with but I must say they replaced the latest unit quickly, just a pity that it has failed after 2 days....Luckily it is covered by warranty but that does not help a family of 5 when we have no hot water for the next few days in the dead of winter..
Power savings
Keep failing once weather gets cold

1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

alex too

alex toobrisbane

  • 3 reviews
  • 6 likes

Kinda OK

published

Had it installed two and a half years ago. It failed ones, thankfully when it was still on warranty and fixed free of charge. Saves us a little on power bills, but won’t make it up for the price in a lifetime. Produces a trickle of warmish water (40C at the bathroom tap). I've spent a good part of my life researching online if the output and the temperature can be adjusted with no result so far. The manufacturer's web site contact form is good if you like receiving "Please feel free to contact Stiebel as soon as possible on 1800 153 351 to discuss your concerns" emails.

2 comments
Stiebel Eltron
Stiebel E.Stiebel Eltron
alex too
alex too

Thank you for your reply STIEE.
I already kindly contacted you directly on the phone a few times before.
I just wish your department could gather enough resources to hire someone who is able to read and write emails.


Page 2 of 5

Questions & Answers

Simon N.

Simon N.asked

WWK300A

Is it true that STIEBL ELTRON heat pump hot water system need direct electricity form Switch,
Board and normal electrical plug is inadequate.

No answers

Simon N.

Simon N.asked

WWK300A

Is is true the STIEBL ELTRON heat pump hot water system need a Special electrical Switch,
Board.

2 answers
John
John

Has to be a dedicated feed from the switchboard i.e. cannot share a feed with a power point or other service.

Stiebel Eltron
Stiebel E.Stiebel Eltron

John's response is correct. We'd like to add that the breaker size required for the standard models is 10A (WWK 222 / WWK302), and 16A for the element models (WWK 222H / WWK302H). Feel free to call us on 1800 153 351 if we can assist with anything else.


Norm

Normasked

Hello we have had our WWK300AH for going on 5 years, in this time we have had no real problems with pump, except for external fittings.
However our pump has not turned off for over 2 weeks now, I have contacted our plumber and he has advised us that he thinks it is a sensor, and would need to be replace fix by a a/c mechanic.
Could you enlighten me as to is this a easy fix and do the parts exist,
We are happy with our system and would like to keep it.
hope to hear back from you soon
cheers

No answers

Get an answer from our members and Stiebel Eltron representatives

Details

Stiebel Eltron WWK300A

Stiebel Eltron WWK300A

87 reviews
Stiebel Eltron WWK300AH
  • Discontinued

Stiebel Eltron WWK300AH

7 reviews
CategoryElectric StorageElectric Storage
Release dateJul 2009

Visit official website - Download manual

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