Reviewer Photos & Videos
Stay away from this rubbish product
We are now on our THIRD unit in 4 years and the latest one failed after 2 days!!!!!!!. Sure the power savings are notable but each unit has failed at about this time of year when it's winter, suppose to be designed for European winters??? and we are in Australia.The company initially were difficult to deal with but I must say they replaced the latest unit quickly, just a pity that it has failed after 2 days....Luckily it is covered by warranty but that does not help a family of 5 when we have no hot water for the next few days in the dead of winter..
Keep failing once weather gets cold
Had it installed two and a half years ago. It failed ones, thankfully when it was still on warranty and fixed free of charge. Saves us a little on power bills, but won’t make it up for the price in a lifetime. Produces a trickle of warmish water (40C at the bathroom tap). I've spent a good part of my life researching online if the output and the temperature can be adjusted with no result so far. The manufacturer's web site contact form is good if you like receiving "Please feel free to contact Stiebel as soon as possible on 1800 153 351 to discuss your concerns" emails.
Got a brand new unit installed only 3 months ago. Seems to work well always have hot water however my issue is the fan noise, while not "loud" it's definitely noticable at night. Even with windows closed the fan can still be heard, I find it maybe 30% louder than most air conditioners. Just be aware to reconsider this unit if it's anywhere near a bedroom window. I rang Stiebel as I had heard about a sound hood which reduces the noise by about 3db which would probably be enough however quite shocked they want to charge me almost $300 for thi...s "optional extra". You would think spending thousands on dollars on something that kept you awake at night the sound hood would be standard not extra. Must say quite concerned as well as the number of failures reported by other reviewers here at just past the warranty expiration. I would hope a $4000 product would would be covered for more than 2 years under Australian Statutory warranty laws. Hot water, cheap to run Noisy
Noise Level is driving me nuts.
I have had my Heat Pump for approx.10 months. I am finding my service is very efficient, although it runs for a considerable time when reheating, which is the only draw back for me as I have it installed where the original gas heater was and that is close to all the living areas including the main bedroom, although it is outside it is under a verandah which extenuates the operating noise. I have had to have a timer installed to make sure it doesn't run during the night.
We have had one of the Stiebel heat pumps for 4 years now and been pretty happy with it. Up until last week I would have rated it very highly.
Last week it stopped working, compressor failure (2 year warranty) and it has set us back about $1,000 to fix. Stiebel were quick to respond and fix, so there was no problem there.
A consideration I had before I purchased was how complex heat pumps were and how much they would cost to fix, so to some extent my concerns have become reality. Although I could 'afford' the repair bill I feel for tho...se who may not be able to and I am also cognisant of the $energy savings for the last few years being blown away with one repair. I had been happy with the unit till now and Stiebel service, however what has occured is something for others to consider. Energy Efficient, Large Volume of Hot Water, Can Cater to Varying Occupancy Easily Failure of Key Component Earlier than Anticipated for HIgher Cost QUality Product, Cost of Repair
$500 repair bill within 3 years of purchase
Up until now i have been happy with our stiebel eltron heat pump. One afternoon we noticed we had no hot water. I called stiebel & they advised that pump was out of warranty purchased march 2010 (at a cost of $3657.70) installed April 2010. On their advice i contacted their preferred repairer who came out to look at the pump that day. The repairer advised that it needed a valve replaced at a cost of $500. Im really disappointed as i did my research before i purchased the stiebel as i wanted to buy a high quality product. Their customer service ...staff at stiebel were pleasant as were the repairer but i am very disappointed that after only 3 years i've had to spend $500 on repairs, my previous electric system went for 14 years with not a single problem. $500 repair bill after only 3 years of use!
Three years with the Stiebel Eltron WWK300A
We installed this product about three years ago after struggling with two different LP gas systems. After much researching, we decided to go with a heat pump system. After researching who was the best at manufacturing heat pumps, we decided on Stiebel. It gave us a reliable source of hot water - something quite new to us - for a couple of years. The compressor had been quiet for over two years but, became increasingly less quiet for about three months until it just stopped working. We called Stiebel who sent their repairer who replaced the fail...ed compressor. In spite of the unit being out of warranty, we were not charged a cent! RESPECT!!!!! And for this reason I am going to leave the "Cons" section below empty. The excellent customer service and prompt, free repair far outweighed the fact that the compressor failed just a few months out of warranty. Would I buy another Stiebel product? Hell yeah! Reliable hot water, Great out of warranty service, I was treated with dignity and respect by the stiebel people
Does not live up to its promise
Our Stiebel Eltron heat pump is just over two years old and the pressure valve has failed. I am not sure how much this is going to cost us and how much water has leaked out of the unit over the last few days but I am sure its not going to be cheap! Very disappointed as the product was sold as the most reliable on the market however its obviously not. Of course this will not be covered under warranty because it is just outside the two year mark!!!!
Did reduce electricity costs
Limited warranty, not suitable for Australian climate, does not seem to handle extremes in temperature.
We had installed a Stiebel heat pump water heater in Northern Qld last year. We placed fly screen around top to stop insects and geckos etc getting into the works. I have noticed however an oily residue around the base of the unit. Mostly around the front left foot. Any clue what this may be?
Efficient. Cost saving.
Oil residue at base. Installers dented unit.
No good for Australian conditions
My Stiebel-eltron wwk300a packed up after less than 4 years (out of warranty). Saw a green frog poking his head out the vents not long before it packed up. Electrician said it was all corroded inside, not worth replacing any parts. Definitely not suited to Australian conditions.
Never worked well either. Took 2-4 minutes minimum for water to heat up every time we took a shower, even if someone had just taken one. Such a waste of water. I'm going solar now. Very disappointed. Such a short warranty too. Solar heaters are 5-15 years (vacuu...m tubes). Expected better from all the promises. No good for Australian conditions. Coastal air corroded unit completely; frogs go in and short it. Wastes water waiting for hot to come through, often 2-4 minutes or more.
Follow up service
We 'inherited' this heat pump when we bought our house. It broke, but cannot fault the service, still under warranty and all done and back on track after 2 days. My only comment would be tgat after only 3 years it is dissappointing that there was a problem in the first place. Well done stiebel.
our is super
love it love it love it, family of 6 including 2 adults 2 teen and 2 little ones. went from 9kwh usuage put in the steibel and down to 2kwh. hums for 2hours then that is it, it is a dream hotwater. never cold regardless off winter or summer. It stand tall and proud in my backyard
energy efficient, quiet, good looking and great company i bought from
Luke warm water and service
We bought a Stiebel Eltron WWK300A heat pump in January 2012, and by February we were having trouble. At first it was heating to 55 degrees but running out of hot water occasionally. Then it was only heating to 39 degrees and running out of hot water daily. Now it is 'heating' to luke warm, even if it is left overnight or a full day. We have had to wash by boiling a jug and using a bucket of water. The company who supplied the system say there is nothing wrong with it. It seems to run constantly but isn't very effective. I don't know about...the electricity savings - we would have saved more if we hadn't bothered installing a new system at all. I'm sure we'd save electricity if we didn't cook our food too! There is nothing good about this heat pump. It doesn't produce hot water, but it does produce a lot of noise.
Does not last long. On to the second unit in 3 years and it is starting to fail.
Bought one of these to cut down on power bills. The first unit was delivered and installed OK, power consumption was light initially. After 18 months the power use gradually rose and the unit failed at two years. After inspection (the refrigerant charge had leaked) and Stiebel replaced the heater. Now the second heater is going the same way as the first, power use is rising, triple what it was a few months ago.
Refrigerant charge leaks.
Dont Buy a Stiebel Eltron Heat Pump
Unit has been installed just over three months & has stopped working. Contacted Stiebel Eltron direct who arranged a service agent to be sent out. Now day five with no hot water & no closer to getting fixed. Contacted Stiebel direct who could'nt offer an explanation. Contacted service Agent ,Trial Bay Refrigeration and Air Conditioning who could'nt advise if replacement parts had arrived, said too busy & would call back!!. Still waiting on calls. Poor service from Stiebel and Service Agent with No return call or explanation from Steibel or Tria...l Bay Refrigeration & Airconditioning at Kempsey NSW. High Cost to install unit poor after sale service from Stiebel and their service agents. Service Agent did'nt exactly know what was wrong apart from gas leak, but would try replacing some parts.
Unbeatable after sales service A1!
I have had my heat pump for twelve months and I am very happy . My electricity consumption has gone down considerable. It is a bit noisy, due to the position of install, but since having a noise reduction cover put on to it, I would say the noise level has gone down by 50%. Further more I found Stiebel's service is second to none. On two occasions I contacted the company and within 24hrs I was contacted and on both occasions I had a technician within 24hrs fixing the problem. There aren't to many places about where one gets that kind of service.
Energy efficient & saves money on power bills
Lives up to all that was promised
I have had the Stiebel Eltron now for nearly 12 months. My electricity bill as reduced quite significantly. I have a had no problems with the Steibel whatsoever. No noise issue either. My electricity bills are down and so is my green house gas emissions. Very happy with this hot water system.
reliable, inexpensive, energy efficient
Well worth it!!
We have had one now for just about twelve months I along with three other friends installed them all at the same time. I myself was replacing an 80ltr electric hot water unit and this has been a god sent our power bill has dropped we have plenty of hotwater and can't really notice it running it's right outside our bedroom and even with the window open the condensor doesn't worry us it's quieter than our reverse cycle unit. One of my other friends replaced a 135ltr gas HWU and he hasn't noticed any difference in power he has plenty of hotwater f...or his house hold of 5 and now only changes his gas bottle every 6 months instead of monthly. The other two friends replaced Solaharts and to them it was a life saver they are now saving so much money during winter on electricity as the booster on the solarhart was sucking up the juice. These are a great unit out of the four units three of them are run of pressure pumps and there are no issues they work really well in a ventilated area. They use hardly any electricity
Living with Stiebel Eltron for 3 years
Identified most efficient and allegedly best engineered product with maximum Federal and State(NSW)incentives and carbon trade credits. Purchased new on basis of price.
The pump is located outdoors (thank goodness)on the western side of the house. Plumber with Heat Pump experience installed. Independent electrician, again with heat pump expertise, connected to mains supply.
Installation completed 3 years ago. Connected to off peak tariff with two online periods daily.
The unit has , subject to the issues set out below performed very wel...l over the three years. We are a two person household with frequent visitors. The water has always been at temperature even with 5 persons drawing showers etc. The energy efficiency has been slightly better than expected and this has resulted in very low power bills for hot water compared to the immersion heater unit previously fitted. On the above criteria it has been a good purchase delivering all the required hot water at a greatly reduced cost. The cost benefit after the installation costs and the input of the subsidies has been remarkable. However
A brilliantly simple solution for heating water. The installation is easy and fast. I am astounded at the low power consumption compared to electric element conventional hot water heaters.
It hardly uses any power !
Nothing. It works exactly as expected.
Questions & Answers
No hot water but the unit is running
How long should the unit run at night to reheat water for household of two ?
It is instantaneous, so doesn't run at night. You always have hot water. I only have short showers, but you could have ten people over for showers and never run out of hot water. I had a guest stay once and he was in the shower for 51 minutes, until I asked him to get out!! I had to tell t=him that there was no hot water left for my shower :)
Is it true that STIEBL ELTRON heat pump hot water system need direct electricity form Switch,
Board and normal electrical plug is inadequate.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.