- Physical store
Great Customer Service
I have purchase multiple times in this store. Even the after sales service is excellent. It is a pleasure speaking with any of the people I have spoken with in fortitude valley store.
- Online store
Shocking inventory tracking and communication system lets them down
The initial shopping experience was good. Prices competitive, clear indication of in stock or not.
The problems start after you order. They source parts of your order from different stores, and the inventory system is broken. Stuff that should have been in stock is not. You get emails telling you that your order is complete, when in fact they shipped one piece of it from one site only. No communication about out of stock items, despite the web site saying they will. And the online "order status" page is a joke - good luck if you can make sense of it. Maybe order one thing from here, but never many.
- Online store
Don’t buy “in store” stock online if to collect the same day as the chances are you will not
Poor service. Online store gives impression that “in store” stock is accessible when apparently it’s somewhere that is too slow to access within a day or two. Your purchase is unlikely to be available for pickup the same day. When I phoned I was told that even just registering an online purchase is likely to take at least 24 hours.
I get everything I need from the Store DJ website and they also have the best prices. Even if they don't, they have price match so I know they will match anyone else - and if I need help I can just call them or go into one of their stores.
Item was on back order for over a month due to supply issues but Store DJ was great with communication and keeping me well informed which allowed peace of mind. Product was promptly shipped when it became available and was delivered the next day. Could not have gone any smoother.
Great online experience!
I purchased a new keyboard controller from Store DJ who were excellent with correspondence, shipping timeframes and ensuring I was kept across all aspects of any shipping delays etc. Compared to purchasing from one of their competitors this was a dream transaction and a great example of well prepared and resourced online shopping experience.
- Online store
Excellent customer service, pricing, and dispatch time
Great dealing with Store DJ, extremely responsive and helpful online when I inquired about stock. No fuss price matching with an instant discount code generated for online purchasing and next day dispatch. Fair pricing for express shipment as well. What was great was the level of communication, constantly in contact with me to inform me of shipping, where the items were being sourced from, invoicing, etc. Extremely satisfied with the products I purchased.
One thing I wasn't satisfied about was the lack of packaging on the items. Display boxes w...
Could not be happier.
I have purchased two products through the online store (an Audio Interface and Studio monitor speakers) and both arrived on the second day, well packaged with email updates on the delivery status.
I'm only 45 mins from the store, so I imagine that helps with delivery.. but either way it's great to get what you ordered in a timely manner with no hassle.
Great prices, fantastic service and quick shipment.
I bought the Alesis MI Active 330 USB monitors on sale. The process of online and telephone enquiry was easy and satisfactory. The product was delivered and performs as expected. The online shopping experience is consistently excellent because my prior experience when I bought my Beyerdynamic DT770 Pro was equally excellent.
StoreDJ (and Manny's) do not have stock advertised when they have sales and are rude to customers.
Their website navigation system for browsing is awful, as you must constantly keep pushing a button that states 'Show More Products' in the selected category. Unless you know the exact item you are looking for, which you can find easily. The range was fine except for the fact that they did not have the stock they stated they did, so I could not purchase an item that was 'in stock' as stated on the website. Also the prices of some items changed when their sale was supposedly still going. When I spoke to someone there, they gave excuses, so I decided to go to another store who will price matched the items.
Excellent customer service
I needed help making my purchase, and Paul from Perth was so helpful on the phone, explaining to me the different options, and helping me get exactly what I needed within the budget, for the purpose I specified.
Very quick service
Ordered a Yamaha BMS 10A adaptor online on Friday and found the website easy to use and navigate. Received item the following Wednesday by StarTrack Express. Very quick and efficient which is just how you like things done!
I felt as if my $1500 meant nothing to them. Customers do not grow on trees.
I wanted an Akai MPC Live - a $1500 purchase. I went to the DJ Store shop on Parramatta road and after a demo was told that 'they did not know when stock would arrive and there are none in the Country'. I left my details. Nobody followed me up. Now several months later they still do not have stock. I also want the New Pioneer DDJ 200. On their website no information is given on when you will get one if you place an order. I cannot believe how 'random' this company is. It is as if they do not want our business.
Store DJ Service
I bought a Traktor 2 Controller and software from Store DJ. I was a bit nervous considering I had only just started DJing, but the guys in Store DJ were really helpful and sorted me out. Thanks heaps Store DJ, you guys rock!!!!
Buy your cables elsewhere
StoreDJ stock HOSA cables and according to their sales guys in Perth HOSA's agents in Australia do not offer any warranty as they regard cables as consumable items. This is not HOSA or their distributor in Australia - Roland's official policy which is for a limited lifetime warranty as advertised on the HOSA website. You may also, like me, get different responses if you ring up vs visit the store. The lady I spoke to on the phone said ‘Sure we will replace it, bring it in’ apparently she was elsewhere in Australia as their phone system transfer...s you if staff are busy. When I took it to the store - wet day, one hour trip ‘There is no warranty on HOSA, their distributer say cables are consumables’. This is not the first time I’ve had an issue with StoreDJ, they also told me a subwoofer was in stock, then when I went to pick it it up it was a demo unit, then they could not sell it because the ‘boss’ in the east wanted to keep it for demos. I ended up going elsewhere as it was cheaper and less hassle even though I had purchased the monitors from them. They were also unwilling to honour a quote one of their salespeople had given me because it was ‘too cheap’. I understand all decisions about what products to stock are made elsewhere but they need to comply with consumer law and stop treating Perth customers as if they don’t mind and we don’t matter. HOSA's distributor in Australia immediately offered to replace the faulty cable after HOSA told them what was happening.
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