Great online experience!
I purchased a new keyboard controller from Store DJ who were excellent with correspondence, shipping timeframes and ensuring I was kept across all aspects of any shipping delays etc. Compared to purchasing from one of their competitors this was a dream transaction and a great example of well prepared and resourced online shopping experience.
- Online store
- Verified customer
Excellent customer service, pricing, and dispatch time
Great dealing with Store DJ, extremely responsive and helpful online when I inquired about stock. No fuss price matching with an instant discount code generated for online purchasing and next day dispatch. Fair pricing for express shipment as well. What was great was the level of communication, constantly in contact with me to inform me of shipping, where the items were being sourced from, invoicing, etc. Extremely satisfied with the products I purchased.
One thing I wasn't satisfied about was the lack of packaging on the items. Display boxes w...
Could not be happier.
I have purchased two products through the online store (an Audio Interface and Studio monitor speakers) and both arrived on the second day, well packaged with email updates on the delivery status.
I'm only 45 mins from the store, so I imagine that helps with delivery.. but either way it's great to get what you ordered in a timely manner with no hassle.
Great prices, fantastic service and quick shipment.
I bought the Alesis MI Active 330 USB monitors on sale. The process of online and telephone enquiry was easy and satisfactory. The product was delivered and performs as expected. The online shopping experience is consistently excellent because my prior experience when I bought my Beyerdynamic DT770 Pro was equally excellent.
StoreDJ (and Manny's) do not have stock advertised when they have sales and are rude to customers.
Their website navigation system for browsing is awful, as you must constantly keep pushing a button that states 'Show More Products' in the selected category. Unless you know the exact item you are looking for, which you can find easily. The range was fine except for the fact that they did not have the stock they stated they did, so I could not purchase an item that was 'in stock' as stated on the website. Also the prices of some items changed when their sale was supposedly still going. When I spoke to someone there, they gave excuses, so I decided to go to another store who will price matched the items.
Excellent customer service
I needed help making my purchase, and Paul from Perth was so helpful on the phone, explaining to me the different options, and helping me get exactly what I needed within the budget, for the purpose I specified.
Very quick service
Ordered a Yamaha BMS 10A adaptor online on Friday and found the website easy to use and navigate. Received item the following Wednesday by StarTrack Express. Very quick and efficient which is just how you like things done!
I felt as if my $1500 meant nothing to them. Customers do not grow on trees.
I wanted an Akai MPC Live - a $1500 purchase. I went to the DJ Store shop on Parramatta road and after a demo was told that 'they did not know when stock would arrive and there are none in the Country'. I left my details. Nobody followed me up. Now several months later they still do not have stock. I also want the New Pioneer DDJ 200. On their website no information is given on when you will get one if you place an order. I cannot believe how 'random' this company is. It is as if they do not want our business.
Store DJ Service
I bought a Traktor 2 Controller and software from Store DJ. I was a bit nervous considering I had only just started DJing, but the guys in Store DJ were really helpful and sorted me out. Thanks heaps Store DJ, you guys rock!!!!
Buy your cables elsewhere
StoreDJ stock HOSA cables and according to their sales guys in Perth HOSA's agents in Australia do not offer any warranty as they regard cables as consumable items. This is not HOSA or their distributor in Australia - Roland's official policy which is for a limited lifetime warranty as advertised on the HOSA website. You may also, like me, get different responses if you ring up vs visit the store. The lady I spoke to on the phone said ‘Sure we will replace it, bring it in’ apparently she was elsewhere in Australia as their phone system transfer...s you if staff are busy. When I took it to the store - wet day, one hour trip ‘There is no warranty on HOSA, their distributer say cables are consumables’. This is not the first time I’ve had an issue with StoreDJ, they also told me a subwoofer was in stock, then when I went to pick it it up it was a demo unit, then they could not sell it because the ‘boss’ in the east wanted to keep it for demos. I ended up going elsewhere as it was cheaper and less hassle even though I had purchased the monitors from them. They were also unwilling to honour a quote one of their salespeople had given me because it was ‘too cheap’. I understand all decisions about what products to stock are made elsewhere but they need to comply with consumer law and stop treating Perth customers as if they don’t mind and we don’t matter. HOSA's distributor in Australia immediately offered to replace the faulty cable after HOSA told them what was happening.
Poor Product, Terrible Service, Bad Attitude.
Service is a one way door. Sure, they are really friendly and nice and service is great as long as you are buying stuff that works and everything goes well. When errors are made or support is needed, get ready to stand in line and have the "experience"...
First error was sending me an expensive audio cable in regular parcel mail without any protective packaging. After close to an hour on the phone and net, it wound up being a trip to the post office to send it back for a full refund -and me trying to find another supplier.
Second err...or was sending an Audio interface that has an inescapable ground loop due to its lack of an unbalanced out. Will it take days, weeks for the store to understand, let alone fix the problem? How much time can you afford? Problem here being that these guys don't understand the gear they are selling (or they don't care?), and instead of fixing the clear problem, they make it worse, then painful. Stop the excuses, stop the lame attempts at a "discount", it was enough to be on hold, let alone have to listen to "how they want to make me happy" for another half hour without acknowledging, let alone fixing the problem. Gut hunch is that they care about the immediate sale far more than return sales.
Very happy. Great service; fast delivery.
I ordered a product late Sunday night. I spoke to a customer service rep to clarify a few details on Monday morning. My order arrived today (Tuesday), just two days later. Well done to StarTrack and StoreDJ. It is nice to be able to report a very positive experience :-)
Great product but would have been a much better process had they not used StarTrack for delivery
Purchased two Yamaha speaker covers online by Express Post only to have them sent by StarTrack Couriers. I finally received them after three days sitting at home waiting for delivery. Incorrect tracking info on the Startrack website made it a frustrating experience. It's not Store DJ's fault and the products are really good quality. They refunded me the Express Post fee and their customer service staff (Especially Rob) followed up with the courier throughout the process and kept me updated as much as they could.
- Store DJ
- Verified customer
First time buyer via their website- found them to have a great range of products, very competitively priced. Checkout was straightforward. Received a friendly confirmation call soon after. Product arrived at my door by 9.00 am the following morning. Fantastic!
Ed knows customer service!
I recently purchased speakers from this store via eBay and was unfortunately not sent chords. I contacted them and they sent me the wrong ones! I was getting frustrated by this point but then stumbled across Ed. Ed works in their customer service department and not only trouble-shooted the problem, he called me back when he said he would before sending me what I needed. He was understanding, reassuring, friendly, helpful and went above and beyond! Rare in this day and age to speak to someone this amazing. Often businesses get things wrong but loyalty comes largely from how well issues are resolved and Ed has restored all faith! An absolute legend. Thanks Ed!! Store DJ needs to double your salary.
Super fast delivery
Very impressed with the delivery time. A record for me (2 days from eastern state to WA). Ordered the product on 27 Dec night, was sent out 28 Dec and received 29 Dec. Usually it takes at least a week to arrive from Eastern state. Some times around 2 weeks (especially free delivery). Thank you Store DJ
Best dj products and prices in australia!!
Store dj is my go to place for my dj needs. I'm a professional dj and music producer. The amount of different kinds of stock is awesome!
My experience with store dj has been very prompt! I bought my xdj-rx pioneer dj decks for an amazing price of $1800 for the boxing day special. They gave me a call personally to say the item is on its way!
Customer service is the best i have dealt with for music products. Have been buying from them for years. Prompt delivery and professional sevice. The staff have very high knowledge of products and answered all my questions!
I purchased the shure se215 special edition blue earphones for $155.00 and had understood that they were the same as the normal shure se215 earphones except for the colour. When I received them via mail, I discovered that the cable was only 113cm long and not 160cm long as the white and black se215's are.
I returned them the next day to get a refund and was charged a 20% restocking fee of $31.00 and received $124.00 back for my trouble.
I had to tear the cardbox a bit and cut the plastic container to get the earphones out, but Store DJ don't pay $155 for them more like max half that.
All I am saying is, be very very very sure of the product before you buy from them, as the restocking fee hurts.
Very prompt service
I tried Store DJ when I couldn't find a cable to connect a synth to stereo speakers at Jaycar. I'm not sure how competitive the price was but I can't imagine many places beating $9 + free postage. The cable seems to be good quality and does exactly what I wanted it to. The thing that impressed me most was the speed of processing the order. I placed the order on Saturday night and it arrived on Tuesday. This is the second time I've bought from Store DJ without any problems.
Purchased a few items from Store DJ in Brisbane over the past few years.
Lots of cables
Always very informative and friendly, and most defiantly patient. Especially when you're coming in testing products. ...Thanks guys, see you agin soon.
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