Poor Product, Terrible Service, Bad Attitude.
Service is a one way door. Sure, they are really friendly and nice and service is great as long as you are buying stuff that works and everything goes well. When errors are made or support is needed, get ready to stand in line and have the "experience"...
First error was sending me an expensive audio cable in regular parcel mail without any protective packaging. After close to an hour on the phone and net, it wound up being a trip to the post office to send it back for a full refund -and me trying to find another supplier.
Second error was sending an Audio interface that has an inescapable ground loop due to its lack of an unbalanced out. Will it take days, weeks for the store to understand, let alone fix the problem? How much time can you afford?
Problem here being that these guys don't understand the gear they are selling (or they don't care?), and instead of fixing the clear problem, they make it worse, then painful. Stop the excuses, stop the lame attempts at a "discount", it was enough to be on hold, let alone have to listen to "how they want to make me happy" for another half hour without acknowledging, let alone fixing the problem.
Gut hunch is that they care about the immediate sale far more than return sales.
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