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Stratco NSW, Punchbowl

Stratco NSW, Punchbowl

4.4 from 10 reviews

Reviews

4.4

10 reviews
5
(8)
4
(0)
3
(1)
2
(0)
1
(1)
  • Product Quality
    4.6 (8)
  • Return Claim MadeYes (1) · No (9)
  • Customer Service
    4.4 (9)
  • Timeliness
    4.3 (6)
  • Job Satisfaction
    3.7 (3)
  • Rates and Fees
    4.4 (5)
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John

JohnSydney, NSW

Great service with choosing a side gate

published

Guys were great with their advice. We bought two side gates. I would recommend them.to anyone that has a small odd job or those who provide a professional service.. cheers

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationPunchbowl
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The reviewer stated that an incentive was offered for this review

kat.anderson88

kat.anderson88Sydney, NSW

Slats wrong size for length of fence

published

Got the quikscreen slat fence. Measured ourselves and got measured by a couple fence companies. Gave the two lengths (each side of driveway) to stratco and was told they work out the lengths of the slats factoring in poles etc. When building the fence and on both lengths the poles were not factored in properly. I had to go buy a drop saw from Bunnings and cut the slats to the right length myself. Obviously made the process much longer and the cost of the handyman helping assemble more as well.
The support panel covers are also loose and some slide down easy.
Otherwise the fence looks great! Finishes off the front of the house nicely. Very happy with the end result.

Customer Service
Rates and Fees
Timeliness
Return Claim MadeNo
Store LocationPunchbowl
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1 comment
Stratco
Stratco A.Stratco

Hi Kat, sorry to hear that you have had this experience with us, if would like to discuss further can please contact me via contact@stratco.com.au. Kind regards Natasha

Michelle Tang

Michelle TangSydney, NSW

Good customer service in-store.

published

Able to request products to be placed on hold and for products to be transferred from another store. Great experience with personal service. Products are reasonable price. Remember to sign up as a member to have points collected, 100 points = $5 store voucher

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Brian

BrianSydney, NSW

  • 2 reviews

Perfect advice and design

published

Fast and great design assistance to finalise a great patio. Provided good, clear answers to my many qurstions. Even no local tradesman listed to build the patio Stratco help locate one. Very happy with the patio, dont know how I managed so long without it.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationVisit store
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kumi

kumiSydney, NSW

Product was good, but the service needs improvement

published
Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeYes
Store LocationPunchbowl
See all answers
1 comment
Stratco
Stratco A.Stratco

Hi, I am sorry that you have had this experience with us, if you would like to contact us via contact@stratco.com.au so we can discuss further. Kind regards Natasha

The reviewer stated that an incentive was offered for this review

R.V.

R.V.Sydney, NSW

  • 3 reviews

Thumbs up

published

I ordered concrete pavers to be delivered. From the Punchbowl store.
The young lady at the counter was very helpful and had good knowledge of the product.
The pavers were delivered on time.
Great service.

Customer Service
Product Quality
Timeliness
Return Claim MadeNo
Store LocationPunchbowl
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The reviewer stated that an incentive was offered for this review

Bill

BillSydney

  • 3 reviews
  • 2 likes

Jess, absolutely excellent

published

Jess knows her stuff and made the job, from tithe quote to delivery to fixing - very easy. Nothing was ever a problem. Price was good. Product is excellent and well priced. Delivered on time.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPunchbowl
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Jess was the best!

published

Jess was very knowledgeable and helpful. She went out of her way to provide excellent advice and assistance, and to prepare a quote for a double garage I wanted. She also arranged for installation contractors to visit the site.

Return Claim MadeNo
Alex Wu

Alex WuSydney, NSW

Perfect product & good price

published

Bought Odin Black Slot-N-Lock 5 Shelf Unit 1800 X 1200 X 450mm for my garage.
Easy to install, strong and very good price. Price is better than all other stores. My garage is well organized and tidy now.
Store is easy to get in and have enough parking space.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationStratco NSW, Punchbowl
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The reviewer stated that an incentive was offered for this review

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Suzanne92

Suzanne92Sydney, NSW

  • 3 reviews

Made things easier

published

The response from my on line enquiry was prompt and further enquires were dealt with in a straight forward manner. The product I bought was the cheapest I could find and it has worked very well. The fact I could pick up from the local store was very convenient.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationStratco Punchbowl
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