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Stratco Online Store

Stratco Online Store (page 2 of 3)

4.4 from 51 reviews

Reviews

(38)
(5)
(3)
(1)
(4)
  • Product Quality
    4.6 (46)
  • Return Claim MadeYes (2) · No (43)
  • Shipping
    4.6 (17)
  • Customer Service
    4.4 (29)
  • Timeliness
    4.7 (24)
  • Job Satisfaction
    4.6 (14)
  • Rates and Fees
    4.6 (27)

Reviewer Photos & Videos


Cath S

Cath SMetropolitan Adelaide, SA

Tanks, screens and more.

published

Brought several item's recently and could not be happier with the service, del and after care help when there was a problem. Tracey at Gepps Cross store thanks again for your help.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review


Kym Ingham

Kym InghamMetropolitan Adelaide, SA

Online order

published

I called to order a workshop bench for my husbands birthday and I wanted by a certain date and also price matched. Staff were friendly and arranged the product to be picked up locally for me and the date I needed it by.

Customer Service
Product Quality
Timeliness
Return Claim MadeNo
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Shed Window Is Great

published

Checked out a shed window online and I initially couldn't find the dimensions so I rang the contact number. The person on the phone provided all the details and arranged the order and delivery to the store. Great service and quality product.

Customer Service
Rates and Fees
Product Quality
Shipping
Timeliness
Job Satisfaction
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

John

JohnPerth, WA

  • 2 reviews
  • Verified customer

Buying Roofing Steel SO Easy

published

I purchased steel roofing and wall sheeting for my old garage as I was refurbishing the lot!
Arrived in a timely manner and was perfect amount and quality. Easy to fit and work with. The online store was very easy to navigate and place my order!

Customer Service
Rates and Fees
Product Quality
Shipping
Timeliness
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review


Scott

ScottSouth East Queensland, QLD

  • 6 reviews

No reply

published

Sent an online quote request on 11 June 2019 for fencing and didn't get a response so I sent another online request on 25 June and still no response. Not good customer service so I spent my money elsewhere.

Customer Service
Return Claim MadeNo
1 comment
Stratco
Stratco A.Stratco

Hi Scott, sorry to hear that you have had this experience with us, if you would like to contact me via contact@stratco.com.au and we can discuss further. Kind regards Natasha


cathLou65941

cathLou65941Peel, WA

Fantastic service from staff at the Mandurah branch in WA

published

We are very happy with all aspects of dealing at Stratco, the stores have everything we could ever need. Looking at getting patio and fencing in the near future and as the service was great, we'll be heading back to our our local Stratco store.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review


15 Piece Combo storage Bins

published

Great product for the price. Easy to put together and looks like it will last a long time. Great for the shed! Very happy with this product and would definitely recommend it.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review


Easy to deal with

published

Ordered for click n collect. Within 30 minutes I had confirmation of the order to pick up! Staff were friendly at the store. Items were in perfect condition and as advertised

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

B1ackjack

B1ackjackNortheast, VIC

Great product great service

published

This was our first visit to a Stratco store, but it won’t be our last. We wanted to look at screens, and the service we received was second to none. The salesperson introduced herself immediately, and showed us the range of screens carried by the store. She explained in great detail to all the questions we asked. She was very knowledgeable, and it was easy for us to make the decision to purchase the screen, and we were even given instructions on how to erect it. We were ver impressed with the outstanding service we received and we will certainly Stradco to our friends. Thankyou Stradco.

Customer Service
Rates and Fees
Product Quality
Shipping
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Rgale

RgaleMetropolitan Adelaide, SA

No faults

published

Definitely a Quick and easy online service was delivered next afternoon after payment. Will definitely purchase from again. Item was as described good quality! Will recommend. Was easy to assemble

Customer Service
Rates and Fees
Product Quality
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review


Quick and easy

published

Ordered a couple of shelves online that I needed for my tool shed. The transaction was quick and easy. Audio, there were no problems at the store while collecting either.

Customer Service
Rates and Fees
Product Quality
Job Satisfaction
Return Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Ducthy

DucthyPeel, WA

Great quick gates

published

Purchased quick gate products from,stratco great product great people to deal with helped me out with the right hinges and locks for gates and also bought a hills clothes line from them staff made it very easy for purchasing all the products thx

Product Quality
Shipping
Return Claim MadeNo

Alexandra Gouros

Alexandra GourosGreater Melbourne (Outer), VIC

Customer Service!

published

Jonathon at Epping was fantastic and have excellent customer service. Jonathan was very knowledgeable on what products sold in store. Definitely will be back there very soon. Plus, Prompt delivery.

Product Quality
Shipping
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review


Mal

Mal

  • 2 reviews

Excellent Service and Good Value

published

Needed storage optioins to clean up my garage. Had everything I needed at competitive prices with knowledgeable staff and a prompt delivery service - what else could anyone want, and I have the discount voucher for my next purchase.

Product Quality
Shipping
Return Claim MadeNo
Jomy Pulavelil Sebastian

Jomy Pulavelil SebastianGordon 2906, ACT

  • Verified customer

Quality product and low price

published

STRATCO - very good online store. Quality products. Low price. Excellent service and communication. Faster free shipping. Different models. size, price are available 100% happy with this store and also recommended to others.
Website design very good for easy online shopping and also detailed item descriptions.

Product Quality
Shipping

The reviewer stated that an incentive was offered for this review

don't waste my time

don't waste my timeWallaroo

  • 2 reviews
  • 2 likes

Easy and satisfying way to shop

published

I am very happy with the product purchased via online shopping, making it so easy for people who do not live in the major cities and don't have as much choice.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Dan T

Dan TSouth East Queensland, QLD

  • 2 reviews

Stratco Stubbie shed with roller door

published

The product could not be purchased online as delivery was a compulsory option. Ordering over the phone was quick and easy, but super saver points were not credited to my account.

All parts were included and staff happily helped me load the pallet onto the ute. All parts fitted on a 2.4 m ute tray comfortably.

The instructions are OK, but rely on quite a bit of experience. The instructions for the roller door installation and flashing could be far more explicit with tips and tricks.

The finished product looks great.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


DilligafX3

DilligafX3

  • 2 reviews
  • 3 likes

Good experience

published

I found the staff very helpfull and friendly, store layout is very good and prices where very reasonable, I am setting up a new workshop and was able to purchase a lot of equipment

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Mervy

MervySouth-Eastern Region, NSW

Loving the payment plan options excellent !!

published

Loved the online option Stratco has to offer , was super excited when they added the payment plan option online as I don’t live near a stratco store closet one to me was over 2hrs away so I can browse online before I pick up in store

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Tony

TonySouth East Queensland, QLD

  • 2 reviews

Artificial lawn

published

purchased Artificial lawn and received a great discount and was served by a very friendly staff member who is only two willing to help when we picked up a week later we were served by the same person with the same attitude She was very friendly and helpful it was loaded on by forklift and he was also very careful when placing it on the roof of the car thank you Stratco

Product Quality
Shipping
Return Claim MadeNo

Page 2 of 3

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Questions & Answers

Ingrid L.

Ingrid L.asked

I have just had stratco ambient blinds installed and one is hanging down lower on one side than the other. Does not retract fully. Is this fixable

2 answers
MGCap
MGCap

Hi Ingrid, when you had your ambient blinds installed didn't you question it with the tradies? Every step of my carport that didnt look right I questioned it at that moment. I look time off work but I have to say the tradies I had were fantastic and very professional. My advice to you, contact the installer and complain that you're not happy with the craftsmanship.

kathy
kathy

Same problem the blinds are all creased down the bottom and keep comming out of there tracks my whole pergola isn't flush this has caused my blinds to come out of the tracks not happy two months old but it's not straco it's the company that installed them I'm going through this process at the moment,I suggest you do the same


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