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Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2019, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReviews Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
DanePerth, WA
Poor Everything.
Bought a gable roof shed, parts were missing, came bent, damaged and scratched. Was given wrong instructions and what instructions were given provided little detail to complete job. Shed was overpriced and poor customer service at store.
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Fantastic Service by Roland Mapa
Roland was very helpful and explained thoroughly about my order. Roland went out of his way to make sure that I got some materials by delivering personally to my place, that to me is excellent customer service which does not exist nowadays. Well done. Eddie Webb
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Aaron N.South East Queensland, QLD
Good neighbor fence n double gates
No assembly instructions with kit i purchased. Found a crap basic on on stratco page. Was told the double good neighbour gates came assembled, it wasn't and disaster to assemble.
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HilaryPerth, WA
Stratco 6 x 4 Gable Shed - What a joke
Your bring the dream, ...........they dont know the how to? They should re-write the slogan, You bring the dream, we will show you how incompetent we are. I had ordered several shed kits from Stratco before without a problem. This time it was a total stuff up.
The shed arrived with the wrong purlins. I rang up and informed then that I wanted the correct items delivered in 2 hours which they did. Then when it was time to install the wall sheets it was the wrong size and colours. Here again I complained and sent an email to the state manager an...Read more
d the problems was fixed the next day. Then it was the 3M roller door what an absolute @$#%&^$&*. These people simply sent me an off the shelf roller door that did not fit the shed. My installer had to carryout serious modifications to get it to fit. I now have a shed that you have to duck your head to go thru. I am in the process of going to consumer affairs to get a serious credit for the shed. I had to pay the installed an extra $350 which Stratco paid me for the extra work. Several days after I finished the shed I received another batch of material and it was from another client that was getting Stratco to build a new shed. He was waiting weeks for the material and they delivered it to me. I called him and he was not happy.. I dont believe that there is quality assurance system in place. They should not sell kit form sheds. They make a good shed with bad engineering and service. Furthermore there was only one salesman Luke that had a clue. Cant say much for the others.Similar opinion? Write a review on ProductReview.com.au!
JackPerth, WA
- 3 reviews
Very happy!
The customer service was great, I like the quality of your product as well, I like the fact that it's all pre-cut, pre-pressed. I like the fact that it's a c-channel truss, rather than just a little tinny frame. Overall I was just quite impressed
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Girl power project
Expert advice was given to guide me with my project & the store was able to supply what was needed immediately. Also recommended any extras required & helped with loading into my car
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Jan
- 2 reviews
Love my new outdoor furniture!
Great service, great value, very friendly helpful staff. Both staff knew their products and made me feel important. That is rare these days. I have now signed up and i will definitely be back more often. Thank you
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The reviewer stated that an incentive was offered for this review
Leanne T.Perth, WA
Dreadful customer service
We ordered a patio through Stratco and when it arrived it was missing the two large main support beams and various other beams. My husband phoned the store once the error was realised and was given the run around. He was told to come to the store to sort it out. It was a Saturday and he was told that nothing could be done until Monday. He was assured by the store manager that although nothing could be done that day that someone would be in touch Monday and we should be able to get the missing items in a delivery the following day. Late on Monda...Read more
y afternoon He rang to enquire what was happening and had to explain the situation all over again. He was then told that they would look into it and call him back. No phone call came on the Tuesday, so again my husband called again in the afternoon and once again was told that someone would call back....he then had to call many times to be told that he would get a phone call the next day. When there was no phone call all day Wednesday afternoon (today), he called into the store to talk to someone directly! We have now been told that the beams will be delivered next Wednesday, almost a week and a half after the original delivery. Very disappointing as we had tradesmen all set up last weekend to help my husband erect the patio and a family party is due to be held this Sunday. (will be held without the patio now) With the delivery next week we now have no tradesmen to help erect and a weekend that is too busy to do the job. My husband and I understand that due to human error mistakes happen but it is the really bad customer service we are unhappy with. Promised phone calls that never happened and also a promised speedy correct delivery that is now not going to happen.1 comment
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ThompsonSydney, NSW
Very confusing process to plan but loving the allure patio
We found the process of planning the allure patio Frustrating & difficult to gain correct information in regards to size etc .
You are best to get an installer straight to your site (as lovely as they are the store staff are not experts ).we almost gave up with conflicting information being given to us .
the product was then delivered to us at incorrect sizing - meaning an extra days work for the installer & his team to cut things to the correct size .
The finished allure patio looks brilliant . Love the open / close function .
1 comment
Stratco A.Stratco
Hi, I am sorry that you have had this experience with us, please contact me at contact@stratco.com.au so I can discuss further with you. Kind regards Natasha
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Happy Stratco CustomerAlice Springs, NT
- NT, Alice Springs
- Verified customer
Resort living
From the moment we approached Stratco Alice Springs, Jacob was exemplary. Through the planning stages, delivery of the product and trouble shooting the inevitable unanticipated design problems/changes, he made his time and professional support available. We have ended up with a new pergola, deck and pool fencing that makes our backyard feel more like a resort. In doing so we have more than doubled our usable outdoor living space and improved the quality of our outside family time immeasurably.
Thanks Stratco Alice Springs.
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Ken YoungGreater Melbourne (Metropolitan), VIC
- VIC, Deer Park
- Verified customer
Patio extension and shade blinds
Scott Hyland solved a difficult problem fingering how to extend our existing sloping patio thus making a square frame give us a perfect mount to fit shade blinds we we very happy with Steve our delivery man and the amazing blind installer sorry can't remember his name.
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Complete balls up from start to finish.
Walked into store at Banbury looking for a basic patio and was up sold to the best product they had which is ok. Then took nearly an hour to sort it all out. Had to go back several times as to finalize the order. Have since had the patio delivered and have had one of strtcos professionals to erect it to find out it is not measured correctly and it will now take 4 days to erect a one day job. From start to finish it has been a stuff up and would totally not go to stratco again not even for a screw.
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BilAlice Springs, NT
- 2 reviews
No Brainer
Purchased a customised Stratco patio with an 8 metre span, 5 metres wide, design and engineering all included. Looked originally at a regular style, non insulated option, so glad we went for the cooldek classic roof. It looks fantastic and provides for comfortable living. The design is fantastic, racked roof with plenty of ventilation and it maximizes the view. So happy.
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The reviewer stated that an incentive was offered for this review
Great shed and customer service
We have bought a number of products from Stratco Canning Vale and have had nothing but great customer service. The staff are very accommodating and helped us plan our shed and make choices for a gate and fencing. Our shed is solid and well made. Very happy customers!!!
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kazambo77Southern and Hills, SA
Fantastic service, product knowledge & materials
Recently purchased almost 50 metres of fencing. The team member was a great help in working out all the materials to use. We walked in & was immediately served. He added an extra fence panel in case during transport the bottom sheet was dammaged. Great customer service.
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Julie M.Peel, WA
Excellent service
I purchased I shed and the process was made easy thanks to the staff and the shed builders. I was kept informed and I am very happy with my finished shed
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KathyMetropolitan Adelaide, SA
Great Service
Great customer service they helped me no end and didn't make me feel awkward at all. Highly recommended store in St Marys. It was something new for them as well and still no bother. Thank you for all you did for me.
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The reviewer stated that an incentive was offered for this review
Andrew McKillopSouth East Queensland, QLD
Great Service
Recently needed fencing for a project at home. I visited the Caboolture store and was able to not only speak with someone who wanted to assist but also knew about their product lines. Great service and nothing was too much bother. I'll be back for my next project - more fencing and then the patio!!
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The reviewer stated that an incentive was offered for this review
Anna MartinMetropolitan Adelaide, SA
Fantastic garden centre!
Great choice of products and very helpful and friendly staff that always provide us with excellent knowledge and advice. Prices very competitive and would always recommend our friends and family to shop here.
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The reviewer stated that an incentive was offered for this review
John RidingMetropolitan Adelaide, SA
Garden shed
When looking for a small garden shed I was given several choices and all questions I had were answered along with some advise with things I hadn't considered along with accessories I could include..thankyou
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The reviewer stated that an incentive was offered for this review
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Stratco A.Stratco
Hi Leanne, I am sorry that you have had this experience with us, please contact me at contact@stratco.com.au if you would like to discuss further. Kind regards Natasha