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Stratco Physical Stores

Stratco Physical Stores

ACT, Fyshwick, QLD, NSW, etc...
4.5 from 635 reviews

Reviews

4.5

635 reviews
5
(464)
4
(94)
3
(25)
2
(16)
1
(36)
  • Product Quality
    4.6 (536)
  • Return Claim MadeYes (13) · No (556)
  • Customer Service
    4.6 (592)
  • Timeliness
    4.4 (388)
  • Job Satisfaction
    4.3 (174)
  • Rates and Fees
    4.3 (369)
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Very disappointed

published
Store LocationStratco, Gepps Cross, SA.
1 comment
Stratco
Stratco A.Stratco

Hi Jenny, I am sorry to hear you have had this experience with Stratco. I have sent you a message if you would like to discuss this further. Regards, Annabelle

Grace

GracePerth, WA

Cindy was kind and caring gave exceptional service

published

My husband and I were in there last week with our 10 year old son who has autism. Cindy was so patience and kind to him giving him lots of attention and respect to us. She made the experience of us getting an idea for our shed and patio an amazing one. I couldn't thank her enough for the great experience she has given us. She was very knowledgeable and understanding. Will definitely be coming back to see Cindy

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMalaga
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David

DavidSouthern and Hills, SA

Good old fashioned customer service with a smile!

published
Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMt Barker, South Australia
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Thorough and fun

published

Scott Hyland goes above and beyond. He dedicates his exceptional product knowledge, attention and good humour to designing to your vision, however long it takes. We stepped through the tailoring and quote for five different designs over several months, and he has delighted us throughout the long consultations.

Customer Service
Timeliness
Return Claim MadeNo
Store LocationDeer Park
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David G

David GGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Got there in the end but quite a degree of difficulty

published
Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationFerntree Gully Vic
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3 comments
Stratco
Stratco A.Stratco

Hi David, I am sorry to hear you have had this experience with Stratco. Please email me at contact@stratco.com.au so we can discuss this further. Regards, Annabelle

David G
David G
Stratco
Stratco A.Stratco

Hi David, thank you for providing these details. I appreciate it. Contact will be made shortly to discuss this further. Regards, Annabelle

Kenn

KennGreater Melbourne (Metropolitan), VIC

Great Service

published

Thanks to Ross and his team from design to delivery, smooth, professional and helpful all the way for what was a complex design. As an Owner builder it was great service. Much appreciated

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationDeer Park and Epping
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Margherita

MargheritaSydney, NSW

Never again

published

Useless. Not helpful. Wanted $95 for small delivery to Croydon. Sent goods to wrong store for pick up. My installation delayed as a consequence and that created more problems. Never offered apology or FREE DELIVERY to try to make amends. But now I seem to be on your mailing list!! Stop sending me emails.

2 comments
Stratco
Stratco A.Stratco

Hi Margherita, I am sorry to hear you have had this experience with Stratco. Please email me at contact@stratco.com.au so we can discuss this further. Regards, Annabelle

Margherita
Margherita

Nothing to discuss.

Great customer service

published

The customer service from Will Leske was very impressive. Help me through the entire process of ordering a custom gable shed including answering questions around installation. Always got back to me. Pleasure to do business with.

Stratco Outback

published

We repaced our exiting carport with the Stratco Outback. "Wow" what a great product, we even installed it ourselves. If you have the ability to renovate and have minimum construction skills then this is the product for you. The sales team at Huntingwood are great and the order arrived earlier than expected. In fact, it was 2 weeks from the day we ordered. We installed our 10m x 7m in 2 days, for something we never tackled before we were proud of our achievements.

Again a big thanks to the STRATCO Huntingwood team. I don't think there is a better product out there.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationHuntingwood NSW
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Trevor

TrevorCentral, SA

Best product and service.

published

Great service. Designed and quoted in store with expert advice given by the sales staff. The Outback Patio was delivered as promised and no parts missing. I erected the structure and it was easy with no fuss. The finished Patio is just what I had envisioned.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
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wayneo

wayneoHunter Region, NSW

  • 2 reviews

My patio roof

published

From the start ,dealing with Thornton stratco lwas confident that lwas gojng to achieve what lwanted .and l settled on the outback system .delivered on time .pleased with the outcome

Customer Service
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationThorton Newcastle nsw
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Boof

BoofSouth East Queensland, QLD

Would Not Use them again

published

We wanted a shed and blinds put up with a water tank. Little did we know that Stratco provide the materials and sent my details to 3 different people to arrange measurements and quotes to install. Luckily for us Stratco gave our details to a local tradie who called to install the water tank on a shed we didn’t even have yet and they were wonderful and took over all the arrangements for the tank, blinds and shed. Stratco got the shed plan wrong even though I gave them a sketch, they cut the shed wrong so the guys installing it had issues and they left parts out. Twice our tradies had to go back to Stratco to sort issues out. Not a good experience from Stratco from start to finish, wouldn’t use them again.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationStratco Virginia
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1 comment
Stratco
Stratco A.Stratco

Thank you for providing your feedback, I am sorry to hear you have had this experience with Stratco. Please email me at contact@stratco.com.au with your contact details so I can follow this up with management for you. Regards, Annabelle

Shit service

Shit servicePerth, WA

Honestly the worst service I have dealt with when picking up materials that I have ordered

published

Worst store for service I have every collected materials from !! They need a out back manager ASAP ... will take me business somewhere else as seems they really just don’t look after tradies.
For pre ordered gear,
20 Min wait every time at least,
And last time I waited 45
Min and they order hadn’t even arrived , have loaded materials myself last 3 times as it takes forever if your waiting for forklift ... bring back the Balcatta store please.....

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMalaga
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1 comment
Stratco
Stratco A.Stratco

Thank you for providing your feedback, I am sorry to hear you have had this experience with Stratco. Please email me at contact@stratco.com.au so we can discuss this further. Regards, Annabelle

Alex

AlexPerth, WA

  • 2 reviews

Couldn’t be bothered to give me a call

published

Ordered posts to move Outback patio. Waited a week, arranged concrete and help to do job. Got a call 22:15pm on day of delivery, production problems -wait another 4 days. Have to take more time off work, hire more help and concrete.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMalaga
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2 comments
Stratco
Stratco A.Stratco

Hi Alex, I am sorry to hear you have had this experience with Stratco. Please contact me at contact@stratco.com.au with your contact details and postcode so I can follow this up for you. Regards, Annabelle

Alex
Alex

Poles delivered wrong. Still waiting for replacements. Still waiting for someone to call. Still waiting for production to tell me when correct poles could possibly arrive. Waiting, waiting....

Greg

GregSydney, NSW

Exemplary service

published

Me and my wife was browsing around the Huntingwood store on 12 July Sunday and was politely approach by Carmella if we needed assistance. We asked for a quote and she served us with gladness and a clear explanation of what I will need in detail for my home project.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store Locationhuntingwood
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Excellent Service and very kind staff

published

My husband and I came into the Doveton store to buy a carport and were greeted by Greg who gave us the ultimate retail service. he was extremely kind, helpful and gave us exactly what we wanted. we couldnt have left the store happier and certainly recommend this store and their staff for anyone looking for a carport. there is a lot more that goes into choosing one than we initially thought and the value of good service and a wealth of knowledge is very underrated.
~Marseel

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationStratco Dandenong (Salesperson: Greg)
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Jenny

JennyMetropolitan Adelaide, SA

A very happy customer

published

Having sold my old Stratco shed which was still in great condition, to purchasing a replacement new HML shed, I have been more than delighted with the support and service from Stratco. The installers arrived at the scheduled time and the new shed looks fantastic. Thank you.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationLonsdale SA
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Firepit fiasco

Firepit fiascoMetropolitan Adelaide, SA

False advertising

published

Shocking. Girl at checkout lovely. Mallee firepit $35 on website. $59.99 in store. Manager refused to cost match. Told me it must be interstate offer. No mention on website of specific state. Will be reporting this one

Customer Service
Rates and Fees
Return Claim MadeNo
Store LocationGepps cross
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1 comment
Stratco
Stratco A.Stratco
Jason

JasonPerth, WA

Amazing finished product. Tricky installation

published

Very happy with the finished product of our custom 4.2 x 2.4 gabled shed. It definitely required skilled installers, as it even took them 2.5 days.
More expensive than other sheds, but worth it.
Window louvres were missing, but they were delivered to me free of charge the following day

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationMalaga, WA
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Irishpete

IrishpeteMetropolitan Adelaide, SA

Great job Tom Kaczmarek

published

I'm putting up heritage fencing diy job.
Got great help from Tom very helpful and really knows his job . Thanks again Tom would recommend you to all my friends
Good job Tom

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationGepps cross
See all answers
Page 1 of 32
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Questions & Answers

Darryl

Darrylasked

QLD, Capalaba

Can you buy a Frontier Double Carport with clear roofing instead of a zinc roof as I would like to place one over a pool but still let the sunshine in.

1 answer
Stratco
Stratco A.Stratco

Hi Darryl, you wouldn't be able to use Polycarb sheeting for the whole roof no. You will need to have Zinc/Al sheets as well to support the structure and longevity of the product. Regards, Annabelle

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