Stratco occasionally offers incentives to their customers. As of Monday 12th of August, 2019, and Wednesday 21st August, 2019 Stratco is offering reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Great service and the finished job looks awesome
Stratco cuts roofing to the exact size. For a DYI person this is such a bonus as there are no errors and the finished job looks great. The service was excellent as well and the pricing was competitive.
Slats wrong size for length of fence
Got the quikscreen slat fence. Measured ourselves and got measured by a couple fence companies. Gave the two lengths (each side of driveway) to stratco and was told they work out the lengths of the slats factoring in poles etc. When building the fence and on both lengths the poles were not factored in properly. I had to go buy a drop saw from Bunnings and cut the slats to the right length myself. Obviously made the process much longer and the cost of the handyman helping assemble more as well.
The support panel covers are also loose and some slide down easy.
Otherwise the fence looks great! Finishes off the front of the house nicely. Very happy with the end result.
Haydan and Chelsea
I will definetly be going back
The service was amazing very helpful staff and cheap prices.
We were meant to go in there to just buy some grinding disks but ended up not leaving for 2 hours because we were enjoying looking around and buying stuff.
Well done Daniel Wilkes
Treated me respectfully and with broad knowledge of products, without all the sales jargon a long way from Fremnatle but worth going back there. And I like their rewards program.
Helpful beyond the usual
Customer service par excellence! Its rare to find such helpful and knowledgeable staff who know their products. And pleasant as well. Well done Stratco staff. Keep up the high standard.
Customer Service and Value for Money
Dealing with someone who listens to your ideas and turns it into a solution with industry knowledge and feedback, creating a full solution at a great price. Customer service, follow up, creativity and DIY advice was incredible.
Basic information on the website, helps with going to store to place order
By being able to get the basic information from the Stratco website on guttering styles, lengths, prices, accessories, colours etc over the weekend when the local store is closed, we were still able to work out what we were after and place our order much more easily during business hours
recently purchased some fencing sheets from Stratco St Marys, spoke to one particular guy who was extremely helpfull, worked out exactly everything i needed and as a result i was able to complete my project on time and under budget, very happy with their service
Doug from Stratco was frendly with good product knowledge re the installation of downpipes i had purchased - Followed up with a phone call on info and availability of table and chair setting i had enquired about
Lots of expertise, help and patience
Aiden has been fantastic in helping us turn our vision into structural reality. From a sketch on a page to an engineered design. At every stage he and the FTG team have assisted us with advice, support and service. As this is our first Stratco construction all of the help has been gratefully received. Cheers
We recently had a HM3 installed in the back of our car park within a unit block. The shed has given us so much more storage! It looks great too and our car still fits in our spot.
Efficiency of staff
While entering the store not really sure of what I needed, was given enough information without any pressure to buy, and left being completely happy with what I had bought.
Fantastic customer service
I was so impressed with the customer service when I went in store to purchase a fire pit, I love the fire pit and am glad I was advised to go for the bigger size
Super easy - purchased 240 litre green waste bin, very quick process, helpful staff member even helped to load into the car, better price than competitors, couldn’t ask for anything more
Wouldn't buy elsewhere
I purchased our kerosene heater from stratco Virginia store, also purchase the kero. The customer service from the staff at this store is amazing, always friendly regardless of being first thing in the morning or late at night. Wouldnt go elsewhere.
Gr8 service always
Nathan at Capalaba went above and beyond to assist with latest privacy screening job. he rang me and kept me up to date with delivery times and arrival in to store.
First foray into fencing
I have just built a new home and am confident I can complete the good neighbour fencing myself with a few questions answered by the staff. I had all my questions answered and quotes provided. Very happy with the service and product so much do that I will be back next week to place a $1500 order
I really appreciate the service I received at Malaga store. Staff was very informed and very helpful. Gave me good advice on the products I was looking at, great sale price too!
The Bunbury team, especially "Super" Dave (as we now call him) gave us exceptional service when we purchased a new patio recently. We spent an hour or so discussing the ins and outs of what we wanted and they were very patient and thorough. We left with full drawings, specifications, how to guides and a highly discounted price. We pick up our patio tomorrow. Extremely happy and will return there in future.
We needed a small garden shed and wanted to know exactly how it looked, feel how solid it was and what it physically looked like. The decision was made easy when visiting the store and taken through the displays, the wonderful service made my decision simple and stress less. Well done Stratco, you can’t beat good old customer service
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