Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2019, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReviews Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
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In mid/late May I saw a side gate which I liked and told Tom I would have to check measurement. He gave me his card and shortly after I emailed him with the measurement and the colour I would like. No reply. I emailed him again a couple of days later and he replied saying that someone would call round to check measurement. Nothing happened. Late June early July I called into the store and spoke to someone else as Tom wasn't there. Told Stratco was very busy and I was made to feel I didn't matter. Told the salesman that it was a good idea...to keep in touch with customers which seemed a new idea to him. Gave my name, email address and telephone no. again to be passed on to Tom, but I have heard nothing from him. Last week I went into rival store on Friday, got a quote on Monday and a plan on Tuesday! Very surprised by lack of service at Stratco; I know there was great demand for renovation projects but an email or phone call would have retained the business for Stratco. I have in the past made several purchases in the store and feel very disappointed at the lack of service, as I had expected better.
Cindy was kind and caring gave exceptional service
My husband and I were in there last week with our 10 year old son who has autism. Cindy was so patience and kind to him giving him lots of attention and respect to us. She made the experience of us getting an idea for our shed and patio an amazing one. I couldn't thank her enough for the great experience she has given us. She was very knowledgeable and understanding. Will definitely be coming back to see Cindy
- SA, Mount Barker
- Verified customer
Good old fashioned customer service with a smile!
I can not speak highly enough of all the staff that I have had contact with at the Mt Barker store, where I have made several purchases since moving to Strathalbyn 3 years ago.
On this occasion, I purchased 2 classic cream/merino raised garden beds(2nds), and paid for them on a Saturday, with arrangement to pick them up early the following week as I didn't have the trailer with me at the time. Unfortunately when I picked them up, only one was available in my chosen colour(stratco stock system only lists 2nds, but no particular colour...hence s...ystem said I could buy 2 of any colour etc.) A slight set back, but Stratco staff, in particular Shaun and the store manager(Will I think?), were relentless in trying to resolve my issue, with 3 immediate offers made...ie. full refund, attempt to find one at another store, or the offer of a refund on the one unit I recieved(upon return), and then would be given not one but 2 x 1st quality units(so they matched) in my chosen colour at the original 2nd price! Too many offers to consider I thought......but the right choice was to see if another store had another 2nd in my chosen colour. Yes, success from the Marion store, where another of the great Mt Barker staff, picked it up on his way to work and delivered it to Mt Barker for me to pickup. When I picked the second unit up, I also wanted to purchase some lengths of classic cream coloured 90mm x 3 metre PVC pipe lengths(5) and some fittings etc. No only did the manager assist me with some bulk discount, when he inspected the lengths in store, he found they were "marked" and not in 100% condition, and offered me either a further discount or to order 5 brand new lengths to ensure top quality. I took his offer of waiting for the new PVC pipe, and a few days later it arrived and I picked it up etc.
- VIC, Deer Park
- Verified customer
Thorough and fun
Scott Hyland goes above and beyond. He dedicates his exceptional product knowledge, attention and good humour to designing to your vision, however long it takes. We stepped through the tailoring and quote for five different designs over several months, and he has delighted us throughout the long consultations.
Got there in the end but quite a degree of difficulty
The most serious difficulties I had related to my building inspector insisting that the shed be built to BAL29 (Bushfire Attack Level 29). Despite selling to a catchment in the Dandenong Ranges, I was unable to find anyone at Stratco who could confirm that my shed conformed. It too many weeks to discover that it didn't and many more weeks (with no useful input fromn Stratco to discover what would make it comply. Problem solved in minutes by a very helpful lady at Busybee Brushware who offered my brushes for the roller door to keep out embers. T...otal cost ~$200 and available off the shelf and the inspector was happy. Annoying errors in delivery because of a missing structural member, power door opener and no bolts. Not a major disaster just well below what I'd expect. The delivery guy was really good - the site was restricted and we anticipated having to manually unload but with a bit of ingenuity and a lot of care he suuceeded in getting the load off. The shed was erected by Shedworx who did an excellent job giving me a good looking, well finished shed.
Thanks to Ross and his team from design to delivery, smooth, professional and helpful all the way for what was a complex design. As an Owner builder it was great service. Much appreciated
Useless. Not helpful. Wanted $95 for small delivery to Croydon. Sent goods to wrong store for pick up. My installation delayed as a consequence and that created more problems. Never offered apology or FREE DELIVERY to try to make amends. But now I seem to be on your mailing list!! Stop sending me emails.
Great customer service
The customer service from Will Leske was very impressive. Help me through the entire process of ordering a custom gable shed including answering questions around installation. Always got back to me. Pleasure to do business with.
We repaced our exiting carport with the Stratco Outback. "Wow" what a great product, we even installed it ourselves. If you have the ability to renovate and have minimum construction skills then this is the product for you. The sales team at Huntingwood are great and the order arrived earlier than expected. In fact, it was 2 weeks from the day we ordered. We installed our 10m x 7m in 2 days, for something we never tackled before we were proud of our achievements.
Again a big thanks to the STRATCO Huntingwood team. I don't think there is a better product out there.
Best product and service.
Great service. Designed and quoted in store with expert advice given by the sales staff. The Outback Patio was delivered as promised and no parts missing. I erected the structure and it was easy with no fuss. The finished Patio is just what I had envisioned.
My patio roof
From the start ,dealing with Thornton stratco lwas confident that lwas gojng to achieve what lwanted .and l settled on the outback system .delivered on time .pleased with the outcome
Would Not Use them again
We wanted a shed and blinds put up with a water tank. Little did we know that Stratco provide the materials and sent my details to 3 different people to arrange measurements and quotes to install. Luckily for us Stratco gave our details to a local tradie who called to install the water tank on a shed we didn’t even have yet and they were wonderful and took over all the arrangements for the tank, blinds and shed. Stratco got the shed plan wrong even though I gave them a sketch, they cut the shed wrong so the guys installing it had issues and they left parts out. Twice our tradies had to go back to Stratco to sort issues out. Not a good experience from Stratco from start to finish, wouldn’t use them again.
Honestly the worst service I have dealt with when picking up materials that I have ordered
Worst store for service I have every collected materials from !! They need a out back manager ASAP ... will take me business somewhere else as seems they really just don’t look after tradies.
For pre ordered gear,
20 Min wait every time at least,
And last time I waited 45
Min and they order hadn’t even arrived , have loaded materials myself last 3 times as it takes forever if your waiting for forklift ... bring back the Balcatta store please.....
Couldn’t be bothered to give me a call
Ordered posts to move Outback patio. Waited a week, arranged concrete and help to do job. Got a call 22:15pm on day of delivery, production problems -wait another 4 days. Have to take more time off work, hire more help and concrete.
Me and my wife was browsing around the Huntingwood store on 12 July Sunday and was politely approach by Carmella if we needed assistance. We asked for a quote and she served us with gladness and a clear explanation of what I will need in detail for my home project.
Excellent Service and very kind staff
My husband and I came into the Doveton store to buy a carport and were greeted by Greg who gave us the ultimate retail service. he was extremely kind, helpful and gave us exactly what we wanted. we couldnt have left the store happier and certainly recommend this store and their staff for anyone looking for a carport. there is a lot more that goes into choosing one than we initially thought and the value of good service and a wealth of knowledge is very underrated.
A very happy customer
Having sold my old Stratco shed which was still in great condition, to purchasing a replacement new HML shed, I have been more than delighted with the support and service from Stratco. The installers arrived at the scheduled time and the new shed looks fantastic. Thank you.
Shocking. Girl at checkout lovely. Mallee firepit $35 on website. $59.99 in store. Manager refused to cost match. Told me it must be interstate offer. No mention on website of specific state. Will be reporting this one
Amazing finished product. Tricky installation
Very happy with the finished product of our custom 4.2 x 2.4 gabled shed. It definitely required skilled installers, as it even took them 2.5 days.
More expensive than other sheds, but worth it.
Window louvres were missing, but they were delivered to me free of charge the following day
Great job Tom Kaczmarek
I'm putting up heritage fencing diy job.
Got great help from Tom very helpful and really knows his job . Thanks again Tom would recommend you to all my friends
Good job Tom
Questions & Answers
Can you buy a Frontier Double Carport with clear roofing instead of a zinc roof as I would like to place one over a pool but still let the sunshine in.
Hi Darryl, you wouldn't be able to use Polycarb sheeting for the whole roof no. You will need to have Zinc/Al sheets as well to support the structure and longevity of the product. Regards, Annabelle
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