Stratco Physical Stores

Bought a gable roof shed, parts were missing, came bent, damaged and scratched. Was given wrong instructions and what instructions were given provided little detail to complete job. Shed was overpriced and poor customer service at store.

Roland was very helpful and explained thoroughly about my order. Roland went out of his way to make sure that I got some materials by delivering personally to my place, that to me is excellent customer service which does not exist nowadays. Well done. Eddie Webb

No assembly instructions with kit i purchased. Found a crap basic on on stratco page. Was told the double good neighbour gates came assembled, it wasn't and disaster to assemble.

The customer service was great, I like the quality of your product as well, I like the fact that it's all pre-cut, pre-pressed. I like the fact that it's a c-channel truss, rather than just a little tinny frame. Overall I was just quite impressed

Expert advice was given to guide me with my project & the store was able to supply what was needed immediately. Also recommended any extras required & helped with loading into my car

Great service, great value, very friendly helpful staff. Both staff knew their products and made me feel important. That is rare these days. I have now signed up and i will definitely be back more often. Thank you

We found the process of planning the allure patio Frustrating & difficult to gain correct information in regards to size etc .
You are best to get an installer straight to your site (as lovely as they are the store staff are not experts ).we almost gave up with conflicting information being given to us .
the product was then delivered to us at incorrect sizing - meaning an extra days work for the installer & his team to cut things to the correct size .
The finished allure patio looks brilliant . Love the open / close function .

From the moment we approached Stratco Alice Springs, Jacob was exemplary. Through the planning stages, delivery of the product and trouble shooting the inevitable unanticipated design problems/changes, he made his time and professional support available. We have ended up with a new pergola, deck and pool fencing that makes our backyard feel more like a resort. In doing so we have more than doubled our usable outdoor living space and improved the quality of our outside family time immeasurably.
Thanks Stratco Alice Springs.

Scott Hyland solved a difficult problem fingering how to extend our existing sloping patio thus making a square frame give us a perfect mount to fit shade blinds we we very happy with Steve our delivery man and the amazing blind installer sorry can't remember his name.

Walked into store at Banbury looking for a basic patio and was up sold to the best product they had which is ok. Then took nearly an hour to sort it all out. Had to go back several times as to finalize the order. Have since had the patio delivered and have had one of strtcos professionals to erect it to find out it is not measured correctly and it will now take 4 days to erect a one day job. From start to finish it has been a stuff up and would totally not go to stratco again not even for a screw.

Purchased a customised Stratco patio with an 8 metre span, 5 metres wide, design and engineering all included. Looked originally at a regular style, non insulated option, so glad we went for the cooldek classic roof. It looks fantastic and provides for comfortable living. The design is fantastic, racked roof with plenty of ventilation and it maximizes the view. So happy.

We have bought a number of products from Stratco Canning Vale and have had nothing but great customer service. The staff are very accommodating and helped us plan our shed and make choices for a gate and fencing. Our shed is solid and well made. Very happy customers!!!

Recently purchased almost 50 metres of fencing. The team member was a great help in working out all the materials to use. We walked in & was immediately served. He added an extra fence panel in case during transport the bottom sheet was dammaged. Great customer service.

I purchased I shed and the process was made easy thanks to the staff and the shed builders. I was kept informed and I am very happy with my finished shed

Great customer service they helped me no end and didn't make me feel awkward at all. Highly recommended store in St Marys. It was something new for them as well and still no bother. Thank you for all you did for me.

Recently needed fencing for a project at home. I visited the Caboolture store and was able to not only speak with someone who wanted to assist but also knew about their product lines. Great service and nothing was too much bother. I'll be back for my next project - more fencing and then the patio!!

Great choice of products and very helpful and friendly staff that always provide us with excellent knowledge and advice. Prices very competitive and would always recommend our friends and family to shop here.

When looking for a small garden shed I was given several choices and all questions I had were answered along with some advise with things I hadn't considered along with accessories I could include..thankyou