2Stratco

Stratco

 Verifiedstratco.com.au
2Stratco
4.2

2,460 reviews

PositivevsNegative
80% · 1,972426 · 17%

Reviews

2,460 reviews
CCC
CCC
  WA, Busselton

Terrible Service

My shed delivery was missing a key component, I paid for delivery. After a call to the missing part number, I was told I would get a call back, nothing. A trip to the Busselton store was pointless, they didn't have the component, wouldn't deliver one to me even though I paid for delivery, when they received one in the store they didn't call me to advise it arrived. Show details
Product Quality
Customer Service
Timeliness
Lawrence M.
Lawrence M.2 posts
  NSW, Huntingwood

Hopeless

These people can’t coordinate. I’ve waited 3 months and still nothing. Phone calls are never returned! Promises are never kept! Communication is non existent! No one can help except the sales rep who served you who happens to always be busy serving someone else!! The last straw was the delivery guy who kept me waiting on a Friday afternoon till 6:30pm and didn’t show up. Of course no phone call! My installer is showing up Monday morning with no shed on site. I’ve tried escalating the problem but they don’t care. They have their $9k Show details
Lawrence M.
Lawrence M.  
More

I’m pleased to say John the new store manager has contacted me and has worked hard at rectifying the issue. It’s only been a few hours and I have more answers than I have had for the past month.

John Bennett
John BennettSouth East Queensland, QLD
  QLD, Caboolture

Great Customer Satisfaction

I needed a fence and double gate supplied and fitted to my property. I chose Stratco at Caboolture, to supply and install. Unfortunately it fell of the track.
Whenever the human factor is involved, mistakes can happen. While it was at the time frustrating to me, to Cory and his team they also felt the pain.
However Cory and his team exceeded my expectations to rectify the problem. I didn’t have to rant and rave to get the problem fixed, they didn’t let up till the job was completed to my satisfaction
As a result of this, I have now chosen Stratco of Caboolture as my first choice of product supplied and fitted. It is reassuring, knowing before the job is started, the job is going to be to my satisfaction when finished. Show details ·  1
George
GeorgeSydney, NSW7 posts
  Verified NSW, Smeaton Grange
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Stratco
Stratco   DM   
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We are disappointed you have had an unsatisfactory experience and will use your feedback to improve our service.

Magoosie
MagoosieGreater Melbourne (Inner), VIC10 posts
  Online Store

Quality and efficiency

Looking for a screen ! Stratco online had it ! Ordering was simple - delivery was prompt and screen arrived exactly as advertised so happy very happy customer Show details ·  1
Joe M.
Joe M.South East Queensland, QLD
  QLD, Capalaba

Great service and product

Thank you team Stratco - I have order multiple things from Stratco each time I haven't not had one issue service was on point and product was fantastic - Thx Show details ·  1
Rates and Fees
Wazza
Wazza
  QLD, Toowoomba

No help whatsoever

Purchased a stratco awning. Wrong posts supplied ( even after i told the salesperson what i required) No plans on how to erect. When I asked for the plans i was told they would be emailed to me. 2 hours later & another 2 phone calls no plans. Ended up driving to stratco only to receive plans hand drawn on paper. Absolute joke to deal with. Definetely zero customer service. Not the way i run my business that's for sure. Show details
Nick Platt
Nick Platt2 posts
  VIC, Ferntree Gully

Custom carport, great service!

Went to store looking for a custom carport, not only was consulted on design but also added some wrap around timber look - perfect finish thanks to Manager Luke O’Neill. Show details
Wade T.
Wade T.4 posts
  Verified QLD, Hervey Bay
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
OMGGG
OMGGGSouth East Queensland, QLD23 posts
  Online Store
Customer Service
Timeliness
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Stratco
Stratco   DM   
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We are disappointed you have had an unsatisfactory experience with our product and will use your feedback to improve our service. I will pass this information onto senior management. Thank you, Sam

Deb
DebMurray Mallee, SA
  Fair Incentive SA, Murray Bridge

Reward great service!

Fantastic service from drawing up plans for my new verandah with great money saving ideas, to assistance with planning approval, finding the right installer, friendly staff. It’s been a great experience. Show details
Tom S.
Tom S.4 posts
  SA, Gepps Cross

Excellent Service

I have been doing lots of renovations lately. So I have been buying products and services from many building suppliers. Most of these purchase and interactions have been average at best. Yesterday I had the pleasure of being assisted by Cartia a young woman from the Gepps Cross Stratco store. She was knowledgeable about the products I was purchasing, bright, extremely helpful and of great assistance. She went out of her way to ensure I had the best suited materials to complete my current project. I’m not easily impressed but this young woman is certainly a credit to this store. Show details
Carmen
CarmenSouth East Queensland, QLD
  Online Store

Took my money for a product they no longer stock!

I paid for an outdoor umbrella online using credit card.
I then received a call hours later stating that they no longer stock that umbrella. They then told me that it would take approximately 3 business days to get my refund. They took MY money for a product they did not even have any more!
It is now 9 days later and I still have no refund.
Absolutely disgraceful, I feel like Stratco has stolen from me.
Edit: After 14 days I am still waiting to get my $939 back. Pretty disappointed to say that a phone call to Stratco this morning had them implying that it is the bank's fault. I don't think so. Show details
Stratco
Stratco   DM   
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We are disappointed to hear about your unsatisfactory experience and will do our best to address the issues you've raised. could you please email me your details to contact@stratco.com.au Thank you, Sam.

Alyssa K
Alyssa KSydney Surrounds, NSW22 posts
  NSW, Penrith
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Stratco
Stratco   DM   
More

Thank you for sharing your feedback with us. It’s disappointing to know that was your experience with us. Could you please email me your details to contact@stratco.com.au so I can investigate this further. Thank you, Sam.

Bev
BevMetropolitan Adelaide, SA9 posts
  SA, St Marys

sad day....no more coffee shop!!

Love this shop, especially plants...plant "lady" so helpful, nothing too much trouble....great plants, good prices...only 4 stars BECAUSE they have closed the fabulous coffee shop...We are so disappointed. Show reply
Customer Service
Kristian
KristianGreater Melbourne (Inner), VIC2 posts
  Stratco

Stratco do not call back to resolve problems and faulty products

Xpress batten fencing was purchased by my elderly parents and was installed by myself which was straight forward and enjoyable in terms of satisfying my parents and the beautification of their housewife,but after 5 months oxidisation occurred on the top of the battens and screws were organised to replace them, unfortunately the wrong screws were sent in March ($100 worth of wrong screws) and since then I have stayed patient and courteous and spoken or emailed 7 different staff members and they have each promised to get back to me and failed to do so.From now on when someone asks me about fencing recommendations, I will promptly tell them "whatever you do STAY AWAY FROM STRATCO"
Product Quality
Stratco
Stratco   DM   
More

Hi Kristian, i am sorry to hear you have had this experience with us. I have sent you a private message so we can look into this further. Thanks, Ryan

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Mohit K.
Mohit K.
  Online Store

Handy pod shed

Bought it online happy with the quality and delivered on time . Show details
Product Quality
Customer Service
Timeliness
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Karen
KarenMetropolitan Adelaide, SA2 posts
  QLD, Ormeau

Shed Install by Darren

Just want to say thanks to Darren who installed my new shed at Ormeau, outstanding great customer service & the finish was spot on. Cheers Darren Show details
Timeliness
paul
paulPerth, WA2 posts
  WA, Malaga

stubby shed dyi build

this is one solid, we designed shed, easy enough to assemble, but the DYI could be improved - there are differences between the youtube instruction model & the W.A model, this is time consuming to constantly check between instructions while building. Decent roller door location instructions would also be good. A clear, step by step paper instruction with notes pointing which way up at times would make life a lot easier. Also coloured rivets not supplied, so the silver ones do stand out. Apart from minor instruction confussion this is a fantastic product. Show details
Rates and Fees
Mark
Mark
  SA, Mount Barker

Order Delivery

Delivery from Will from CCT was excellent. Nothing was too much trouble. Was able to unload products in the perfect position whilst navigating an awkward entry space. Show details
Timeliness
GLENYS C.
GLENYS C.Perth, WA7 posts
  WA, Canning Vale

Fantastic service by great team members

After accidentally arriving very close to closing time, I would like to send a big "thankyou" to the staff who let me make my purchase. They left the gate open and let me know that too. I was impressed with Leanne's assistance and attention to detail with my special order product. Stratco staff are what make the difference when you compare with Bunnings where none of the staff appear to know anything. Show details
randip singh
randip singhSydney, NSW3 posts
  NSW, Penrith

Customer service

Best customer service ever, never experience this kind of customer service in any other big retail store. Show details
KDouglas
KDouglas2 posts
  SA, Lonsdale

Top Customer Service

Andrew Hunter was an absolute champion with his help in purchasing our shed. Patience of a saint. Looking forward to future purchases. Show details
Salem kako
Salem kakoSydney, NSW2 posts
  NSW, Huntingwood

Shed purchase

Awesome customer service from Tracey Wadick. I am previous customer. Bought 2 sheds today with great sale prices and Tracey was wonderful Show details
J costello
J costelloMetropolitan Adelaide, SA28 posts
  Stratco

stratco back and seat cushion textailine

bought these as felt thick and stated online 7cm thick have only owned to about 7 months and cushion are flat and just feels like your sitting on the wooden seats now i have to buy extra padding to put underneath Show details
Product Quality
Customer Service
Stratco
Stratco   DM   
More

Hi J, I am sorry to hear you have had this experience with us. I have sent you a private message so we can assist in resolving this issue. Thanks, Ryan

Disappointed
DisappointedPerth, WA4 posts
  WA, Canning Vale

Shed Extension

The Stratco team that erected my shed extension were exceptional. They arrived on time and worked non stop to complete my extension in two days. The team were very professional and kept me informed of what they were doing throughout the building of the shed. I would highly recommend Stratco and their building team. Show details
Rates and Fees
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Rao Doddi
Rao DoddiPerth, WA
  WA, Canning Vale

Stracto Gable Shed HM8 Installed Bull Creek WA

We have ordered Stratco gable shed HM8 product including installation and we are quite happy with the product and installation
Prio and his team installed the HM8 shed and we were quite impressed by their professionalism in installing the shed. They were quite friendly, efficient and did a great job. We would definitely recommend to friends and family. Thank you, Guys. Show details
Paul S
Paul SSydney Surrounds, NSW
  NSW, Huntingwood

Great delivery service

Ordered online and delivered by Glenn within a couple of days. Great customer service provided by driver. Show details
Peter
PeterIllawarra, NSW
  NSW, Huntingwood

Ezi slat

Great service, fantastic product, hassle free from quote to delivery Show details
Simon
SimonSouth East Queensland, QLD2 posts
  QLD, Brendale

Delivery by Callum

Very Helpful Delivery. Explained what could and couldn't be done and why. Show details
Bobby
BobbyMetropolitan Adelaide, SA6 posts
  SA, St Marys

Good Customer Service BUT

Good Customer Service but their stores shut at 5:00pm on Thursdays where everywhere else is open till 9:00PM and during weekdays the same. I finish work at 5:00 and won't get a chance to drop in so have to wait till the weekend that I have lots of other things to do. Shopping at Stratco is very inconvenient with their poor trading hours.
Deepak
Deepak
  NSW, Huntingwood

Really professional and helpful

Glenn was professional, helpful and courteous in his service. Seamless pick up and drop of the replacement product.
Happy Bookkeeper
Happy BookkeeperSouth West, WA4 posts
  WA, Bunbury

Always excellent customer service

We shop at Stratco Bunbury often.
The service is always attentive and knowledgeable. Show details
MacGyver
MacGyver
  NT, Berrimah

Quick service

Mark K got my order promptly, careful fork loaded my sheets without fuss.
Friendly and Helpful.
Stacey
StaceySydney, NSW5 posts
  Verified Online Store

I'm ordering another one

This air conditioner cover is easy to assemble with a standard Philip's head screwdriver and covers my air conditioner generously. The timber does seem to have been sealed but I will paint it to match the surrounding plant stands so that it becomes an attractive, integrated piece of balcony furniture. We had a bit of a hiccup with the delivery but it was sorted out straight away and the person I spoke to in customer service was very apologetic and helpful. I'm very happy, thank you. Show details
Product Quality
Shipping
Customer Service
Timeliness
Rates and Fees
maria
mariaMetropolitan Adelaide, SA
  SA, Gepps Cross

They made our vision a reality!

Stratco Interactive 3D Shed Design just brilliant; our vision came to life. Together with excellent customer service and support provided by Darryl & Craig the process was stress-free and valuable. Thankyou! Show details
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jaci
jaci
  Online Store

Price and product excellent

Great service prompt delivery a little hiccup but resolved easily and quickly would recommend Show details
Product Quality
Shipping
Customer Service
Timeliness
Rates and Fees
Faith
FaithGreater Melbourne (Outer), VIC49 posts
  VIC, Dandenong
Stratco
Stratco   DM   
More

Hi Faith, I am so sorry to hear about your experience with our store. I would like to look into this further I have sent you a message. Thank you, Ruby

Neil
NeilGippsland, VIC
  Online Store

Great customer experience

Online store was easy to navigate with images and pricing accurate. My items were exactly as expected and delivered early. Will definitely purchase from Stratco again. Show details
Suli
SuliMetropolitan Adelaide, SA7 posts
  SA, Lonsdale
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