Strathfield partners are the worst and most unprofessional real estate agents
These agents are very bad, very unprofessional and refuse to abide by the laws. We had so many problems with our rental and these guys couldn't care less. We literally had a ceiling collapse on us and they refused to do anything about it and told us to move out if we didn't like it!! you have to threaten these guys with NCAT in order to get them to do anything. They are rude, unprofessional, unhelpful, refuse to adhere to the laws and they are thieves. I am looking at a class action against this agency as they are negligent and believe they are a law unto themselves. Absolutely disgraceful.
Worst realestate in the world avoid at all costs
Do not deal with this agent
They lie cheat and steal
They take rent out once you’ve moved out and then won’t give it back
Any problems in the rental won’t be dealt with good luck getting a response from these crooks
Avoid at all costs
Worst agent ever
They are very unhelpful and unprofessional. Customer service is the worst. When we gave notice period, lady who was in the office told us it does not matter what is written in the contract. When we asked for the bond details she did not show it to us and told to talk to manager. We emailed to the manager he did not respond.
Basiclly they will lie to your face like nothing.They will never respond to your request. When it comes to bond money they will try hard to reduce the maximum amount of money from it no matter how nicely you use the apartment and clean it.
Worst real estate agent ever!! They have such horrible reviews that they even hid their Facebook and Google reviews.
Strathfield partners is the worst real estate agent ever!! If you want to save your self from stress and hassle please do not sign up with them. All these horror stories and 1 Star reviews are true. They deducted 2 weeks rent from me even if I have vacated the place and returned the keys back to them. I keep on emailing them about when they are going to return my money back and they keep replying it’s being processed for months. They also tried to claim my bond without informing me, good thing I called fair trading and informed me they have lo...dged the claim. Charging me for ridiculous stuff like cleaning, even when I left the apartment way cleaner than when I moved in. Also charged me for a non existent ceiling fan. Went to tribunal and able to get all my bond back. These people are frequent flyers in tribunal so threatening them is useless. Even emailing the bosses of this company is useless and waste of time as they will not help you at all, maybe you will get a reply from them of empty promises but it will never happen. So If you have issues with them just lodge a complaint to tribunal right away. It is just sad that they are still able to get away with all these horrible stuff, they should not be conducting business.
There should be a negative star
Horrible horrible customer service from the strata management acting like they are the authority and not getting that they are working for us as owners. Purposefully messing up contact details. Dumb enough not to check what they said previously, so their lies are not that hard to detect. Simple things are turned into issues for this reason. I recommend you stay away from them.
NOT A GOOD AGENT
No reply on text from agent. Worst agent and a bad people for sure. Feel like they are working just for money not to help people. I have just taken a lease and they are not responding on it. One of the most useless agent. So late service.They aren’t even able for a one star to be honest.
Absolutely Incompetent. Terrible Experience with this Agency.
Had a lot of issues trying to get our bond back. A lot of back and forth emails but no solutions were made. It’s been almost 3 months since we moved out from the unit we rented and they still hold our bond. Completely unresponsive to any emails, text messages sent. We decided to bring this issue to NSW Fair Trading. It’s been a month since we sent a complaint letter and we still haven’t gotten any responses. Looking at the reviews now and seeing a lot of people having similar experiences, especially on the bond issue. So disappointed. Truly unprofessional.
Extreme unprofessional real estate agent to deal with
Extreme unprofessional real estate agent to deal with. Specifically:
1. For tenants - If you need any repairs, dont expect them to do anything unless you have your request written so they know you have a chance to make a complaint about their non responsiveness with evidence.
2. For tenants - Increased the rent breaching the agreement between the landlord and tenant (due to poor condition of the unit). They'll send threat letters to intimidate you for making a payment. When questioned about the non explainable rent increase, they are non res...
Pathetic agency seen in my life
These Guys in this Agency are robots and have no courteous to the people and have no commonsense in most of the matters. Their attitude towards small issues are apathetic, they don't attend those issues even after several followups. They have some rules which they pass on to tenants which wouldn't have any sense to it. Clearly i vote these guys as the most worst agency in the Sydney so far i have faced. Sorry for the language but couldn't control my anger after dealing with these bunch of [Word Removed]. [Content Removed].
They do inspect my ...
Had a good assistance with [Name Removed] during my inspection to release my bond only. Got confusing information about my contract and the day to vacant the property by the property Manager pushing myself to pay one more rent even I was not living in the property anymore. Late response from the property manager as well when it needed.
I will not deal with this agency again
I would not recommend using this agency as a property manager. The property manger is doing the minimum, if not below zero, to just get by the routines. He certainly does not have any interests in resolving issues other than collecting the rents for the service fees.
Agree with other reviewers - you wonder how they get their license
After moving out of a 1 year lease with Strathfield Partner, they did not notify us that they were claiming the entire bond from fair trade. Only knew about the bond claim after receiving the letter more than a week later. They have been breaking the tenancy laws since the day we moved out. There was no mutual inspection, they did not notify us about the bond claim within seven days of the claim (which they claim two days after we moved out).
They then tried to stalled us from contesting the claim by having a meeting with no results. Luckily, w...
Worst property manager and management
Our unit has a terrible issue after living around 3 mos. Gave a complaint on our property manager and took her months to impose action to resolve the issue. After couple of weeks, issue was unresolved and have to email them back. Never replied on our email and was overly neglected. Wanted to break the lease because of this incompetence but still neglected. Won't recommend this agent unless your property manager cares about you and responds accordingly.
Rented my last 2 places from them, love em!
Other real estates are a headache, these guys are straight forward, i wanted the place and i got it, if it wasn't for them i would find it way harder to find a unit. I see lots of bad reviews for them but me and my mate have only had great history with them. They are simple and straight forward and give me no fuss.
Terrible real estate took nearly all of the bonds with unreasonable
When i first move in to this house
1.no one cut the trees and grass at the front, drive way and at the back
2.no one clean the home and balcony is full of bird's poo.
3.the storage in the kitchen is already faulty
4.the light bulbs are missing many in the living room and broken in the kitchen (fall down)
5.the light in the bathroom is not working
6.bathroom slide door is not working
7.window in bed room 3 can't close
After i moved in i asked their handy man to fixed them and I asked their electrician to fix them but the electrician sa...
Questions & Answers
SP asked me to put in my information on a templated envelop when I was submitting my keys for vacating. The envelop asks for my vacating address, forwarding address, date and time of submitting keys; even asks for my contact details and bank details but I forgot to put; and I had to sign it (on the tenant's part).
The receptionist took my keys, put in the envelop, sealed and put it away without signing on it (on the agent's signature part) and did not give me any receipts for receiving the keys.
They only told me that a lady named Henanne will contact me regarding my bond.
Later when I was researching on Tenant's Union on How To Get Bond Money Back When Moving Out there's a piece of information that said:
3. Sign the claim form:
- Put your bank account number on the form so the bond money can go straight into your account.
- Write down a forwarding address (where you will be moving to).
- Do not sign a blank claim form. Make sure you know what the form says before you sign it.
I was freaked out thinking I had accidentally signed a blank claim form without knowing it.
I want to ask if their procedure is right or wrong? Was that envelope that I signed actually a blank claim form? Had anyone been in situation like me? And what can I do in this situation if this goes bad?
P/S: they forgot to cancel rent payment so after I submitted the keys, on the following day they still charge me the next rent payment.
First go talk to them nicely in person. Most likely they will talk to you or then avoid you and drag it out on you, if this happens go threaten them for your rent money and your bond. That's the only thing you can do that will work. You must exercise harsh tactics on those people otherwise they will exploit you till no end.
I am currently dealing with Strathfield Partners and they have been very unhelpful and unavailable at claiming bond (I had a really bad tenant who made some damage at my property and I would now have to replace carpet at the property) - has anyone dealt with Fair Trading NSW before to seek advice and were they being helpful?
Hi Laura. I suggest speaking to Frank 0411 428 223 or Robert 0419 446 641 directly. They are the heads of the company and are really helpful and efficient with any problems
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