6 out of 10. Fantastic sound.
I made my purchase over the phone, but everything, including the price of all the individual components was e-mailed to me. The only problems i have had with it are the Subwoofer packing it in after less than 3 months and the crossovers being a pain to install inside a 2013 Ford Fiesta front doors. The Sub has been gone now for nearly 6 weeks for repair under warranty, but i am informed it will be back very soon. Apart from the long wait, Phil could not have been a better installer and person to get on with. He lives a fair distance away from...me and when i told him that my left front door wouldn't open from the inside, he knew exactly what he had done and offered to come back and fix it, but a friend if mine helped me with removing the door panel and we reconnected the mechanism. I have read some negative reports on here about Strathfield, but most of them are in the southern states and i am in Brisbane, but to be fair, apart from the long wait to get my Sub back, i can't complain too much. Phil even fixed the vibrations in my front doors from the Crossovers when he came back to take the Sub away for repairs. Maybe i got a good installer who knows what he is doing. If nothing else goes wrong, 4 stars. I'll post more after i get my Sub back.
Great service, very friendly.
Strathfield car radio concord were excellent service & friendly. Had two small problems and they fixed it straightaway. All staff were great and the stand out person was Ross. Thanks for a great service Ross, keep up the good work.
got new car, was told by car dealer Strath car guys to install reverse camera and Bluetooth, told both items will be in mirror that clip onto my mirror, but they removed my mirror without consent, put "no frills" dark tinted chunky reverse camera mirror in that is dangerous cannot see out of it?, told me my car tint is illegal rather than admit their errors, had to get mirror removed so can drive the car, now no rev camera, put in separate "no frills" blue tooth/GPS have to pair every time get in car, try make a call but it turns on ipod, no warrantee or receipt issued, NEVER use these guys they sell rubbish then blame you
gr8 friendly stuff A1 service
Seen alot of bad reviews but no business is prefect and some people not understanding anyway i got a new sony deck installed after getting a kenwood deck installed from some1 on gumtree and had nothing but problems more then likely a back yard operation and they were gr8 they did hock up front speckers wrong by a mistake but done straight away after i took back couldn't be happier.
Terrible service terrible products
Have ahd the technician out twice for the same issue, its still not working! dont return calls, no communciation would highly recommend not to use them
I booked in to have a car stereo system installed in my husbands car for his birthday. I had organised to have his car for 2 days, since they had me booked in for Friday, but may have been able to get there on Thursday. My time on Friday cme and went, finally I received a call stating the installer would not be there, but would be here first thing Saturday Morning! I was mad, as my husbands birthday was on Friday, so no birthday gift for him!!! [name removed], on the phone, knew that it was for a gift! Saturday came and went. I called all day,...and only ever got an answering machine. No phone call to say they were not coming, no email. No correspondence at all. . Unfortunately we went away on the Monday. Apparently, they tried to call me, but I have no register of this call, but was given the excuse maybe they had the wrong number, even though [name removed] had called me a number of times the following week to change my times. Once we were back, I emailed them again, to be told they could give me a $20 discount on a $600 stereo, but they could only fit me in on certain days, which did not work for me. I am very disappointed and upsets my husband still does not have a birthday present! Very unprofessional!
Shocking business dont use these people.
These people have no idea I used to be an audio installer for may years. I had a parrot car kit installed by them and had nothing but problems. Went back twice they tried to fix the powering down on its own. I since removed the unit and installed it myself on my new car and found they had bent the power plug too far and terminals were disconnecting. Have been back again now with only 1 month warranty left and they won't do anything about it because I installed it myself this is after being insulted by the older man there who replaced the cable ...for me that wasn't the problem. I think im going to have to get fair trading involved now although I really didn't want to do this. Shame on you. the son was a gentleman but dad really shouldnt be there
Dropped my car with no interior or door trims for a new stereo fit out easy job for them told 3hrs took 7hrs end result lots of errors.I then took it to a sound pro for under $200 its 100% tuned and all connected properly.My lesson all ways google the shop and read reviews before you walk in i learned the hard way.
Workmanship of installer.wrong advice from salesman
Booked a new radio for my car waited all day and no one showed
booked in yesterday for a new car radio, due out today at 1pm still hadnt shown by 4pm, stayed at home all day on my day off, called the office and was told the installer had fallen off the planet and they could come out again for another 8 days.
One very upset customer, go to jay cars thye were great.
Rubbish business - Stop ripping of honest Australians.
I purchased a Highlander DVD recorder and apart from buying a faulty product, the store was rude and unhelpful when it came to honoring their warrantee. As a result I consulted the fair-trading department as well as legal advice and as a result I got my money back. Honestly, it didn’t need to go that far strathfield. Make no mistake, strathfield car radio is a poor customer service, poor product company which I’m sure will be out of business soon enough for ripping of hard working Australians who simply want good products and service.
The only positive thing that came out of the deal was learning that the dept. of fair trading will help keep business honest in Australia.
Very bad customer service, poor products, waste of money and time.
Fantastic customer service
I have purchased everything from this store. That's in my car and have no problems with them. They have friendly staff. Have products to suit any budget. If you find a product cheaper they are more than happy to match it. They are the only store in Liverpool that don't rip you of for installation of all products
Staff a lazy, products poor. Don't get sucked into any 'offers' they have. Awful, just awful. Its been 14 days now waiting on a repair and my item, it is still in the shop waiting for 'authorization' to get sent back to the 'head office' to get fixed!! Do not use this Shop! If i had been in they would of forgotten it was there.
Just pray that any purchase you make does not break down
unprofessional head office who do not stand by replacing doa products within 7 days. its no wonder why this business has changed owners 4 times in 10 years. its a strait out dud formula with no benifit to the end user or team. just give it up.
nothing good can come of these stores. you get what you pay for. .
poor customer service, rude staff at liverpool store. Overall strathfield car radio have a false impression of good products.
Purchased a TomTom Rider GPS for my motorcycle from the Penrith NSW Store back in Oct 2006 (before the store closed).
1 week after purchase the GPS bracket failed/broke whilst doing (80km/h), took it back, they fussed about & eventually replaced the faulty bracket.
Another week later, halfway into an interstate trip the GPS completely died.
Again I took the unit back & when I received it it still wasn't working at all.
So, I then demanded a refund & they flat-out refused, store credit only they say, [censored word removed] I said. Even ...
In August 06 I purchased a PVR from Strathfield. In November 06 it failed so I returned it to Strathfield for repair. After a month of waiting/stories I wrote to Strathfield and demanded a refund as the unit had not been returned and neither Strathfield or the manufacturer could advise me of where the unit was. Strathfield replaced the unit the same day. 3 months later, March 07, the PVR again failed and was returned to Strathfield for repair. Again a month passed without the unit being returned so I wrote to the manufacturer with a copy t...o Strathfield demanding a refund. The same day Strathfield contacted my wife and whilst she requested a refund the store suggested a that a 'store credit' only would be given. Today my wife visited Strathfield and specifically requested a refund. The store manager advised that this was against Strathfield policy and they would only provide another product or give a 'store credit'. As a result my faulty twin tuner PVR has been replaced with a single tuner PVR (much the same according to the store manager - can't quite figure out how I can now watch one channel whilst recording another - and also explained what a good deal it was as the box is marked $399 but we can have for $170 - actually thought that they had sold for this price for some time now. They do have twin tuner PVR's but sorry out of stock). Due to the new PVR being cheaper, my wife was also given a $100 store credit (well she actually had to give them $2 to make it an even $100 because they couldn't handle the odd number). I hate to think what catch will be associated with reclaiming the $100 store credit if we ever try (given that I've only ever shopped at Strathfield once prior to the PVR purchase it may be along time) All pretty much fed up by the Strathfield run around and I'm now waiting for an answer from Qld Fair Trading on how legitimate Strathfields refund policy is. Impossible to get refund for faulty product
I have bought several products from strathfield but most of them have been lower quality items such as Sony's car audio products that used to offer good value for money.
I bought Sony front speakers, 12 inch sub, and stereo deck for my car. The price was extemely cheap and I am still using the speakers and sub. The deck was changed with something of better quality at a later date.
One of the sales assistants working there kept trying to convince me to buy a certain brand of speakers even though I constantly told him I thought they were ch...eap quality and I didn't want to buy them. On the plus side, their car installation workers are generally capable and helpful. Overall you would probably be better off going to a store like JB Hifi Decent range of budget products
I have only dealt with Strathfield one, when I purchased a $200 digital camera and a $70 sd card. Yes, they very polite and helpful when we bought the stuff, but as soon as the card stopped being read within the 12 month period, we took it back and they were the complete opposite. They did not want to help us, and told us that it was too much hassle for them to get the receipts from hq as they were all stored in large boxes.
I have had a very horrible experience with them, and I would hope no-one else falls into their trap.
None at all
Horrible Return Policy
Misleading, unprofessional and extremely uncoperative if anything goes wrong with the product.
My advice stay away no matter how good the 'deals'!!
Nothing really. They were polite at fitst but their only motivation was to get a sale regardless of whether it was appropriate or not
They were very misleading. I asked them if they could fix the CD player in my car. They said they could install a better unit that would rectify the skipping problem. I agreed. New CD player worked fine but they disabled all the stereo controls on the steering wheel. Then they wanted me to pay another $200 to get volume control only. They refused to refund so I'm taking them to Tribunal.
Strathfield have wide range of electronic products to choose from. The range of car audio systems is quite decent, although the quality of their installations is very average. They have a variety of products to suit different budgets, but their prices are not as competitive as other stores such as JB Hi-fi or Bing Lee. It is worth having a look at Strathfield to see what they have on offer and to get an idea of the price of a product, but you're most likely going to get a better deal elsewhere.
Wide range of products to choose from including car audio, mobile phones and DVD players
Quality of their products is very average
Your Store, Victoria Point, QLD, I wanted to buy a Road Angel Nav 3000, It had a yellow ticket on it Was $398 Now $348, I went to buy it and the sales girl took the ticket of and said no not at that price.I complained to the Brisbane Manager and he was very rude on the phone, I said I will be sending an Email to Head office, he said go for it, and would give me his Name.
Frank Meads, 3 Cazna Crt Redland Bay QLD 4165.
07 3206 8712. firstname.lastname@example.org
Your Staff and Managerment.
Questions & Answers
My car is Mercedes Benz B200, 2008.
The audio system doesn't work and need to repair or replace any types of audio system. Please advise me anything good ideas before visiting your shop.
My mobile is 0433963512.
I had a great experence with these guys. I had the same issue and needed a new system. They listened to me about what i was looking for and sold me just what i needed at a good price. The installation was fast and perfect.
I am about to exchange an existing Gps system in my Captive 7 Series 2 for an Alpine ILX-650E System.
Question 1 Do you sell this system?
2 Do you install?
3 If so can you give an approximate costing to both questions?
Thanks Ron Canfield
These guys are great fair and honest they will give you the best advice price and service and their work is perfect. I can’t say enough about how happy I was with my service from them
I am about to get an Audio upgrade from Strathfield in Brisbne on Monday. From what i've read on here about them, they don't rate too highly. Can anyone inform me of any problems or good features with the Brisbane business before i spend 1,600 bucks?
Can't speak for Brisbane as I'm not from there.
The guys here (SCR Sydney) are pretty good, but every car has it's issues especially new ones as car manufacturers don't consider after market installations as part of their build process.
My advice is to make sure you take pictures before and after of your car, and ensure that you have something in writing that clearly defines who will cover damages if any are caused. This way you can clearly demonstrate a problem (before and after) and have agreement at the outset on who is responsible.
Don't just get a hand shake and verbal commitment.
Also ensure that if you are having any leads from the batter run, that they use proper heat proof covering or run it behind the firewall covering in the engine bay, otherwise they wires melt and short out.
Look at Dynamat on the doors as well, not just the speaker area. Makes a big difference to acoustics, and keeps road noise out.. Even when no playing tunes.
Thanks Noah. Have had the job done and everything is ok. I hovered over the bloke and It took him 7 hours to do it, but he did use all the correct gauge shielded wiring, especially to the Sub. New speakers went back in where the original one's were, with a slight modification and had to drill a hole to mount each crossover because the panels wouldn't go back on. Had to pull the back seat out to run the Sub wiring through to the hatch, but a good professional job. You're right about after market. The only place he could fit the Speaker Amp was under the left front seat, which makes it awkward to get at it to set the levels but that's really no problem. Strange there should be so many bad reports, unless this bloke knew exactly what he was doing. Thanks for you're answer mate.
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