Refund Policy is appalling! Crazy! Almost impossible to return/exchange anything. :( Very unfortunate such a large retailer can't offer a better policy. I dont really like shopping here and wont do it again unless I have to.
Staff are MOSTLY polite
Dirty unclean unkept stores, REFUND POLICY
On Saturday 23 AugMy Daughter went into the Morley store and purchased car stereo item. When she returnt home we found that the amp was incorrect for the Bass spaekers she also purchased, upon which I took her back to the store to exchange for the RIGHT one. We found that they didn't have another new one but we did find a display one on the wall which we asked for, after being told we could have that and waiting 10 minutes seemed a lot longer, we were told when he reappeared NO we have not got the box and we have sold it??.
So we settled for a...
I wish I had read the other reviews before my purchase from the Broadmeadows Vic store. Purchased a set top box which would not store channels. Returned it to the store who did not have a replacement but was offered a more expensive unit at additional cost or a store credit. When I requested a refund I was advised that they do not give refunds. This is despite what is clearly stated on the receipt & a is in breach of Section 75a of the Trades Practices Act 1974. When I insisted on a refund they advised the unit would have to be sent away for te...sting & I was initially advised it can take weeks. The shop assistant said that if they find a fault I would need to retun to the store to fill out the application for a refund which would be processed by head office. This was despite the fact that they were aware I live 80km's from the store! It appears to me that the objective is firstly to deny your rights and if that fails to make it is difficult as possible to obtain a refund. The next bisiness day I e-mailed my complaint to Strathfieled head office & was subsequently phoned by the Store Manager. He confirmed the unit was faulty & following much discussion, a cheque was received from Strathfield head office a week or so later. From his comments, it was apparent that the staff were following instruction. I will never return! Cheap & nasty. Poor quality stock. Rude & extreamly dishonest.
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I took my son's mobile phone to be repair three times, the third time I went to collect it, they couldn't find the phone. They lost it. They keep saying to me that someone collected the phone and they are going to investigate it and call me back and they never do. My advice is, don't go there again. The service is horrible.
They lost my son's phone
I agree with some of the reviewers below. Strathfield needs to be more approachable and competitive. Recently I have seen less of their advertisements and flyers, maybe they have dropped the ball and thus the store is nearly forgotten. To be honest, Strathfield doesnt even pop into my head unless I pass the store. My experience with them werent that impressive either. I have asked for a price beat on JbHifi speakers and they were not really interested to win it or equal them. On the other hand JBHiFi was willing to beat it and offered some free goodies. That says it all, I am not angry with Strathfield but just not impressed.
Ability to bargain for a better price
Staff not very helpful
I bought a digital camera from Miranda fair Strathfield and i decide to change it becoz its not good enough for my PC so i went back and ask to exchange it for something else they give exchange it and not only that they give me the difference aswell, second time i went again not happy wd the product and they gave me the full refund. The labanese owner is so nice.
Its in Miranda mall and the arabic guy is so coprative
As said in the Cons, Strathfield used to be a more focused store. They recently intorcuded bargin or low end range of electrical including TV's, home entertainment. I don't know what Strathfield's angle is, by this I mean I don't know what kind of customer they want to attract. For Mobile's you are better off going to your local Sunday market place.
Good for car audio - supply onle (I don't like Strathfield's installs)
Good for cheap TV's / DVD players
It used to be better: Better brands, better service, bigger range. Now it is just a bargin basement store with salespeople who try to sell you anything.
Questions & Answers
My car is Mercedes Benz B200, 2008.
The audio system doesn't work and need to repair or replace any types of audio system. Please advise me anything good ideas before visiting your shop.
My mobile is 0433963512.
I had a great experence with these guys. I had the same issue and needed a new system. They listened to me about what i was looking for and sold me just what i needed at a good price. The installation was fast and perfect.
I am about to exchange an existing Gps system in my Captive 7 Series 2 for an Alpine ILX-650E System.
Question 1 Do you sell this system?
2 Do you install?
3 If so can you give an approximate costing to both questions?
Thanks Ron Canfield
These guys are great fair and honest they will give you the best advice price and service and their work is perfect. I can’t say enough about how happy I was with my service from them
I am about to get an Audio upgrade from Strathfield in Brisbne on Monday. From what i've read on here about them, they don't rate too highly. Can anyone inform me of any problems or good features with the Brisbane business before i spend 1,600 bucks?
Can't speak for Brisbane as I'm not from there.
The guys here (SCR Sydney) are pretty good, but every car has it's issues especially new ones as car manufacturers don't consider after market installations as part of their build process.
My advice is to make sure you take pictures before and after of your car, and ensure that you have something in writing that clearly defines who will cover damages if any are caused. This way you can clearly demonstrate a problem (before and after) and have agreement at the outset on who is responsible.
Don't just get a hand shake and verbal commitment.
Also ensure that if you are having any leads from the batter run, that they use proper heat proof covering or run it behind the firewall covering in the engine bay, otherwise they wires melt and short out.
Look at Dynamat on the doors as well, not just the speaker area. Makes a big difference to acoustics, and keeps road noise out.. Even when no playing tunes.
Thanks Noah. Have had the job done and everything is ok. I hovered over the bloke and It took him 7 hours to do it, but he did use all the correct gauge shielded wiring, especially to the Sub. New speakers went back in where the original one's were, with a slight modification and had to drill a hole to mount each crossover because the panels wouldn't go back on. Had to pull the back seat out to run the Sub wiring through to the hatch, but a good professional job. You're right about after market. The only place he could fit the Speaker Amp was under the left front seat, which makes it awkward to get at it to set the levels but that's really no problem. Strange there should be so many bad reports, unless this bloke knew exactly what he was doing. Thanks for you're answer mate.
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