Misleading, unprofessional and extremely uncoperative if anything goes wrong with the product.
My advice stay away no matter how good the 'deals'!!
Nothing really. They were polite at fitst but their only motivation was to get a sale regardless of whether it was appropriate or not
They were very misleading. I asked them if they could fix the CD player in my car. They said they could install a better unit that would rectify the skipping problem. I agreed. New CD player worked fine but they disabled all the stereo controls on the steering wheel. Then they wanted me to pay another $200 to get volume control only. They refused to refund so I'm taking them to Tribunal.
Strathfield have wide range of electronic products to choose from. The range of car audio systems is quite decent, although the quality of their installations is very average. They have a variety of products to suit different budgets, but their prices are not as competitive as other stores such as JB Hi-fi or Bing Lee. It is worth having a look at Strathfield to see what they have on offer and to get an idea of the price of a product, but you're most likely going to get a better deal elsewhere.
Wide range of products to choose from including car audio, mobile phones and DVD players
Quality of their products is very average
Your Store, Victoria Point, QLD, I wanted to buy a Road Angel Nav 3000, It had a yellow ticket on it Was $398 Now $348, I went to buy it and the sales girl took the ticket of and said no not at that price.I complained to the Brisbane Manager and he was very rude on the phone, I said I will be sending an Email to Head office, he said go for it, and would give me his Name.
Frank Meads, 3 Cazna Crt Redland Bay QLD 4165.
07 3206 8712. firstname.lastname@example.org
Your Staff and Managerment.
Refund Policy is appalling! Crazy! Almost impossible to return/exchange anything. :( Very unfortunate such a large retailer can't offer a better policy. I dont really like shopping here and wont do it again unless I have to.
Staff are MOSTLY polite
Dirty unclean unkept stores, REFUND POLICY
On Saturday 23 AugMy Daughter went into the Morley store and purchased car stereo item. When she returnt home we found that the amp was incorrect for the Bass spaekers she also purchased, upon which I took her back to the store to exchange for the RIGHT one. We found that they didn't have another new one but we did find a display one on the wall which we asked for, after being told we could have that and waiting 10 minutes seemed a lot longer, we were told when he reappeared NO we have not got the box and we have sold it??.
So we settled for a...
I wish I had read the other reviews before my purchase from the Broadmeadows Vic store. Purchased a set top box which would not store channels. Returned it to the store who did not have a replacement but was offered a more expensive unit at additional cost or a store credit. When I requested a refund I was advised that they do not give refunds. This is despite what is clearly stated on the receipt & a is in breach of Section 75a of the Trades Practices Act 1974. When I insisted on a refund they advised the unit would have to be sent away for te...sting & I was initially advised it can take weeks. The shop assistant said that if they find a fault I would need to retun to the store to fill out the application for a refund which would be processed by head office. This was despite the fact that they were aware I live 80km's from the store! It appears to me that the objective is firstly to deny your rights and if that fails to make it is difficult as possible to obtain a refund. The next bisiness day I e-mailed my complaint to Strathfieled head office & was subsequently phoned by the Store Manager. He confirmed the unit was faulty & following much discussion, a cheque was received from Strathfield head office a week or so later. From his comments, it was apparent that the staff were following instruction. I will never return! Cheap & nasty. Poor quality stock. Rude & extreamly dishonest.
I took my son's mobile phone to be repair three times, the third time I went to collect it, they couldn't find the phone. They lost it. They keep saying to me that someone collected the phone and they are going to investigate it and call me back and they never do. My advice is, don't go there again. The service is horrible.
They lost my son's phone
I agree with some of the reviewers below. Strathfield needs to be more approachable and competitive. Recently I have seen less of their advertisements and flyers, maybe they have dropped the ball and thus the store is nearly forgotten. To be honest, Strathfield doesnt even pop into my head unless I pass the store. My experience with them werent that impressive either. I have asked for a price beat on JbHifi speakers and they were not really interested to win it or equal them. On the other hand JBHiFi was willing to beat it and offered some free goodies. That says it all, I am not angry with Strathfield but just not impressed.
Ability to bargain for a better price
Staff not very helpful
I bought a digital camera from Miranda fair Strathfield and i decide to change it becoz its not good enough for my PC so i went back and ask to exchange it for something else they give exchange it and not only that they give me the difference aswell, second time i went again not happy wd the product and they gave me the full refund. The labanese owner is so nice.
Its in Miranda mall and the arabic guy is so coprative
As said in the Cons, Strathfield used to be a more focused store. They recently intorcuded bargin or low end range of electrical including TV's, home entertainment. I don't know what Strathfield's angle is, by this I mean I don't know what kind of customer they want to attract. For Mobile's you are better off going to your local Sunday market place.
Good for car audio - supply onle (I don't like Strathfield's installs)
Good for cheap TV's / DVD players
It used to be better: Better brands, better service, bigger range. Now it is just a bargin basement store with salespeople who try to sell you anything.
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