I called them to fix a radio and the person was extremely rude and disrespectful. I will never use them
Frustrated with the waiting time.
I booked my car in for the aerial to be looked at as it was not picking up AM. It was booked for 3pm but was not looked at until 5pm. I had to wait, I did some shopping of an hour and upon returning to the shop the car was not looked at. I had to wait another hour in the shop and no chair was offered during this time.
I went away feeling quite frustrated and in the end they could not fix the problem.
Popped in to see them about a unit I purchased a year and half ago . The unit Never worked with the hands free microphone. I finally got the unit out to take it to them for appraisal . I had two removable face units we tried both in the shop and could not get it to work. I was offered to purchase a new unit. I kindly refused as I did not want to have the same connection problems. Left the shop but unfortunately left one of the head units behind.
Rang up several days later to ask if they have it. And I was treated like a dum sucker.
They are a bunch of condescending
Would never buy anything from them.
Poor customer service with unnecessary arrogance.
Tricky sales techniques
Tricky sales techniques....be careful and avoid if possible. I asked them to have a quick look at my faulty radio. Took it out, blew dust from the connections, back in and it worked. it took about 20 seconds. "That will be $80"!!!!
Dishonest business practices and avoid
Deceitful business practices and was served by an arrogant and dishonest salesman [name removed]. Had a front camera, Alpine Type Rs and Kicker Key amp installed. Was advised that they don’t stock the Kenwood cmos-320 cameras and the camera they have are better display, even though it’s listed on their website. The camera fitted display’s was terrible and my factory camera was better. After the install job they refused to give the mic which comes with the amp. Only after contacting Kicker directly and was forced to hand this over, was the mic returned. Even when picking this up they were still hesitant to give it and their installer making smart butt comment about having 50 mics if I wanted.
Some good, more not good though
Oct 2018 I bought pair of component speakers, pair of 3 way speakers and an amp. The amp was ex demo. In December 2018 I went back for double din dab head unit and Ford Focus facia. I never installed in the focus having turned the car over in June 2019 to a Kuga. I finally got around to installing speakers and amp but had the amp wiring performed by Sound Master Granville (closer to me) in Nov 2019. Amp was dead. So went into Strathfield car radio and they accepted that amp I bought 13 months earlier had only just had its first install and that...they would recognise warranty if needed. (that was great). Anyway they wanted to ascertain it was a dead unit, so had to bring car back another time. (More tolls and petrol). Confirmed it was an internal short and would credit me the cost. Put towards new amp which they connected up. Previous evening I tagged every wire. Glad I did. On pickup Danny noted the previous wiring had power and signal cords running together (I admit that isnt good practice), it didnt sound right and recommended they rewire the lot. . I got home and I checked speaker terminal block. All wrong. (BLAUPUNKT was L-,L+,R-,R+. Replacement Pioneer was L+,L-,R-,R+. So wires 1 2. 3 4 L to R were done 1243. Shouldve been 2134. I swapped and sounded fine. So Im assuming original wiring was correct. (If I hadnt had tagged the wires I wouldve been caught between two providers saying theyd done right). I called Strathfield next day and was informed they check phasing and dont rely on what was previously wired. That wasnt my experience. So in summary they recognised warranty for item 13 months old (yeah), but had put a dead item out of the box back into a box for clearance sale (boo), and tried getting me to get them to do a re wire (boo). Maybe if I went with them for a complete purchase and install they might have been more attentive. Anyway not sure now if I (or one of my children) ever have a bigger install Id ever go back.
Do not recommend
Gods at selling products but not impressed with the installation and too busy to explain produce once installed didn’t seem to know product told to google will not use again
Speakers had been used and repackaged
Ordered some speakers and they arrived repackaged, security seal had been opened before as it was barely sticking to the box and foam broken in the box.
No reply to email, no refund or return offered.
Very rude, untrustworthy, unprofessional young people!
made me wait 1 hour and half just so someone can start on my car when i had an appointment with them! made me late to my appointment! The installation was horrible horrible!!! They didnt even follow what i told them to do and so now i need to get someone else to fix their mess at my own cost!!! they even scratched my rear door panel and it it doesnt look to be an accident because they got offended when all i did was ask them a question but i think i hurt their " professional " feelings, unbelievable!!! dodgy job and Very disrespectful! Beware! they remind me of mcdonalds.
Dishonest! Terrible service!
Called in to check availability of a speaker. The guy who answered the phone confirmed they had it in stock. I drove 45 minutes to collect it. When I got there the same guy started searching for the item. He then said it was sold out! he said he could do special pricing for a more expensive model. He quoted me something which was out of my budget. I left the shop but went back there in a few minutes to buy the other model anyway. When I got there that guy was working at the back so I was served by a different person behind the counter who quote...d me the original price of the speaker! Surprisingly, it was cheaper than the special price the original guy quoted me! Come on guys! what a terrible customer service. I cant believe how dishonest you guys are!
6 out of 10. Fantastic sound.
I made my purchase over the phone, but everything, including the price of all the individual components was e-mailed to me. The only problems i have had with it are the Subwoofer packing it in after less than 3 months and the crossovers being a pain to install inside a 2013 Ford Fiesta front doors. The Sub has been gone now for nearly 6 weeks for repair under warranty, but i am informed it will be back very soon. Apart from the long wait, Phil could not have been a better installer and person to get on with. He lives a fair distance away from...me and when i told him that my left front door wouldn't open from the inside, he knew exactly what he had done and offered to come back and fix it, but a friend if mine helped me with removing the door panel and we reconnected the mechanism. I have read some negative reports on here about Strathfield, but most of them are in the southern states and i am in Brisbane, but to be fair, apart from the long wait to get my Sub back, i can't complain too much. Phil even fixed the vibrations in my front doors from the Crossovers when he came back to take the Sub away for repairs. Maybe i got a good installer who knows what he is doing. If nothing else goes wrong, 4 stars. I'll post more after i get my Sub back.
got new car, was told by car dealer Strath car guys to install reverse camera and Bluetooth, told both items will be in mirror that clip onto my mirror, but they removed my mirror without consent, put "no frills" dark tinted chunky reverse camera mirror in that is dangerous cannot see out of it?, told me my car tint is illegal rather than admit their errors, had to get mirror removed so can drive the car, now no rev camera, put in separate "no frills" blue tooth/GPS have to pair every time get in car, try make a call but it turns on ipod, no warrantee or receipt issued, NEVER use these guys they sell rubbish then blame you
Terrible service terrible products
Have ahd the technician out twice for the same issue, its still not working! dont return calls, no communciation would highly recommend not to use them
I booked in to have a car stereo system installed in my husbands car for his birthday. I had organised to have his car for 2 days, since they had me booked in for Friday, but may have been able to get there on Thursday. My time on Friday cme and went, finally I received a call stating the installer would not be there, but would be here first thing Saturday Morning! I was mad, as my husbands birthday was on Friday, so no birthday gift for him!!! [name removed], on the phone, knew that it was for a gift! Saturday came and went. I called all day,...and only ever got an answering machine. No phone call to say they were not coming, no email. No correspondence at all. . Unfortunately we went away on the Monday. Apparently, they tried to call me, but I have no register of this call, but was given the excuse maybe they had the wrong number, even though [name removed] had called me a number of times the following week to change my times. Once we were back, I emailed them again, to be told they could give me a $20 discount on a $600 stereo, but they could only fit me in on certain days, which did not work for me. I am very disappointed and upsets my husband still does not have a birthday present! Very unprofessional!
Shocking business dont use these people.
These people have no idea I used to be an audio installer for may years. I had a parrot car kit installed by them and had nothing but problems. Went back twice they tried to fix the powering down on its own. I since removed the unit and installed it myself on my new car and found they had bent the power plug too far and terminals were disconnecting. Have been back again now with only 1 month warranty left and they won't do anything about it because I installed it myself this is after being insulted by the older man there who replaced the cable ...for me that wasn't the problem. I think im going to have to get fair trading involved now although I really didn't want to do this. Shame on you. the son was a gentleman but dad really shouldnt be there
Questions & Answers
I am about to exchange an existing Gps system in my Captive 7 Series 2 for an Alpine ILX-650E System.
Question 1 Do you sell this system?
2 Do you install?
3 If so can you give an approximate costing to both questions?
Thanks Ron Canfield
These guys are great fair and honest they will give you the best advice price and service and their work is perfect. I can’t say enough about how happy I was with my service from them
I am about to get an Audio upgrade from Strathfield in Brisbne on Monday. From what i've read on here about them, they don't rate too highly. Can anyone inform me of any problems or good features with the Brisbane business before i spend 1,600 bucks?
Can't speak for Brisbane as I'm not from there.
The guys here (SCR Sydney) are pretty good, but every car has it's issues especially new ones as car manufacturers don't consider after market installations as part of their build process.
My advice is to make sure you take pictures before and after of your car, and ensure that you have something in writing that clearly defines who will cover damages if any are caused. This way you can clearly demonstrate a problem (before and after) and have agreement at the outset on who is responsible.
Don't just get a hand shake and verbal commitment.
Also ensure that if you are having any leads from the batter run, that they use proper heat proof covering or run it behind the firewall covering in the engine bay, otherwise they wires melt and short out.
Look at Dynamat on the doors as well, not just the speaker area. Makes a big difference to acoustics, and keeps road noise out.. Even when no playing tunes.
Thanks Noah. Have had the job done and everything is ok. I hovered over the bloke and It took him 7 hours to do it, but he did use all the correct gauge shielded wiring, especially to the Sub. New speakers went back in where the original one's were, with a slight modification and had to drill a hole to mount each crossover because the panels wouldn't go back on. Had to pull the back seat out to run the Sub wiring through to the hatch, but a good professional job. You're right about after market. The only place he could fit the Speaker Amp was under the left front seat, which makes it awkward to get at it to set the levels but that's really no problem. Strange there should be so many bad reports, unless this bloke knew exactly what he was doing. Thanks for you're answer mate.
Get an answer from our members
Other Vehicle Accessories, Parts & Tyre Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.