TERRIBLE! Sat on my paperwork for 2 months and in the end I withdrew my application- lazy and incompetent!
I applied for a car loan on 11 November 2020. On 18 November still no response from Stratton. I got fed up with their laziness and incompetence and withdrew my application on 20/01/2021.
I have a solid financial position and was going as guarantor for the company vehicle (with plenty of equity in my real estate)...the issue is ROMANIE from Stratton Finance received my paperwork and sat on it for 2 months & failed to submit it until I put the pressure on her
I would not recommend this company
Rotten service, left my details before xmas for someone to call me, tried again after xmas, no answer
there is no customer service, someone took my details and said that a finance broker will return my call, haven't received a call. Tried again today, main phone number diverts to a mobile which isn't answered
Poor Customer Service
When inquiring for a credit application my lender was very slow with replies, vague and didn’t want much to do with the application. During the process they just stopped responding without any heads up or explanation why. Very disappointed and have now gone elsewhere with my application.
Applied at the beginning of December, still have not received a definitive answer.
I sent Simon a text asking what was going on & the response was nothing to report, having issues with a failed credit card payment.
What was meant to be an easy process turned into a complete nightmare with a very no helpful salesman who kept telling me that he has been doing this for a long time did not give me the time to explain or help me go through the application as i have never done this before .... never again
Tim Wilson what a joke
Most of the review are fake in my opinion or I was really unlucky to get a guy named Tim Wilson . Made me lose a bargain car because he is too lazy to get a loan answer in 48 hours ( I don’t think he applied on time ) this things drove me crazy and I request a loan cancellation request after 56 hours with no answers . Anyway sticking with my bank from now on even if I am paying more and staying away from those dodgy companies.please guys avoid these companies at any cost they are trying to rob you harder than a bank.
Note: before I applied to Stratton got offer from CommBank for 50k 9.6% personal loan fixed rate but I thought why not saving some money and get a car loan from Stratton. Big mistake lost my most wanted car and wasted my time
Terrible service - Took me nearly 2 weeks just to have the application submitted
I dealt with Jordan Etto with my business application for a loan for a car that I was purchasing from a family member. I sent through all required documents promptly. Jordan said he would contact me to request more information.
He never got back to me. I emailed, called and messaged Jordan for nearly two weeks to see where my application was at and never got a response from him. I called the main line twice and left a message for him with no response. I finally called the main line and asked to speak to his manager. Surprise surprise Jordan su...
I went from financially stable to almost bankrupt
I contacted Stratton finance after seeing an add on car sales. I had one default on my credit rating that was a mistake and I rectified before the application went through. I ended up being sold lies. I was told I would have a fairly high interest rate for the first 12 months and then every year with good repayments it would be reviewed. I questioned this after the first year and nothing. I was as also pressured into an extended warranty and after the sales pitch I added that on. My car had a major failure and surprise surprise, my warranty did...n’t cover it. Two years on in a 5 year loan I asked for a payout figure as my work now offers salary sacrificing. I borrowed$23200 and still owe $27500, $4000 more than I borrowed. The finance company they linked me with sent someone to my house because I missed one payment when my mother died. No phone call no email. Just a knock on the door. ACCC got involved and they were not happy. I won. I was fairly financially stable before this loan. Stratton Finance lied and pushed to add on services that were in effect useless that I am now almost bankrupt. If I could score lower than 1 I would.
Disgusting, no Customer Service Skills
I made an inquiry via car sales and eventually made contact with the Broker, only replied to SMS they couldnt be bothered via email. all requested info was sent for a car loan inquiry. However almost 3 weeks later no reply/responses. He could of at least had the respect to notify of any outcome
Very disappointed with the service
I called Stratton finance today to search for a car loan, as recommended by many of my friends and online reviews I was expecting to close the deal on the spot. I gave very clear requirements on the loan structure I'm looking for, a portion of deposit upfront with 3 yrs loan and a portion of balloon at the end. Broker [name removed] was initially helpful at the beginning. However, things quickly turned when he found out I was only recently employed. I told him if it's too difficult we can proceed the loan under my husbands name. Btw both myself...and husband have excellent credit ratings and prior the call to Stratton I've already received soft quotes from different lenders. 10mins after the initial call [name removed] called back, said only one lender (out of their 30ish lending partners) is willing to offer us a loan. The lender which came back did not fulfill my loan structure requirements as well so I was not sure whats the point that [name removed] even came back to me. I tried to ask him for more detail but the response I got from him is very upsetting. Quoted by him "because you are only recently employed and in probation, you could lose your job in a sudden. Lenders want security so it doesn't matter if I have a good credit rating, a high income or own assets, the lenders will highly likely not provide me with a loan because of my recent employment". He said the only lender who came back is my only option. I seriously question his professionalism according to his response, basically what he said is if you're a contractor or only recently employed (or perhaps even a millionaires who has passive income and doesn't need to work at all), don't even think about a loan due to your employment status. Which is entirely not true. The overall experience with Stratton finance was poor, I feel Ben simply does not want to help me at all. Will not use Stratton finance again.
Really slow and unhelpful
Very slow and drawn out process with Jane.
Nothing was explained very well, there was no touching base/updates (something I learnt is very important in customer service) and I was told nothing could be done to help us almost 2 weeks later, although all she did was try Latitude finance (who I hate anyway).
I went elsewhere and got approved for the loan I wanted at a reasonable interest rate. I'm not entirely sure why she didn't help but I feel like she didn't have much interest in assisting me.
Terrible service, high interest rate and application process exhausting
I contacted Stratton for the purpose of financing a new business vehicle. The process was terribly disappointing; few updates were provided through the process, the interest rates communicated changed as the application progressed and the Consultant I was allocated was arrogant. Fast forward 4.5 weeks - still no outcome!
I took the liberty of engaging another broker at that point and within 5 days achieved approval. I can only attribute the difference in outcome to a lack of market, regulatory and industry knowledge on the part of Stratton. Their interest rates are expensive while their application fees are significantly higher than other providers. Service wise - extremely poor.
Terrible customer service
They sent emails and called and txt me twice a day asking for business then as soon as they got my personal details they ghosted me ignored all my emails txt and calls i question their agenda to aquire my personal details
Terrible customer service and slow process.
We dealt with Andrew. He took a very long time to come up with paperwork. Very slow process and not succinct at all. Actually emailed wrong information to car seller.
Unimpressed so far
Has been weeks so far and have received a small handfull of emails leading me nowhere, with not much interest shown on the behalf of the consultant to even respond.
Told me that even though I have near 30k in savings, no debt and put away 500 per week that i apparently don't have the capacity to pay a 100 dollar weekly loan repayment.
Will update further if I get anywhere. So far it's been rubbish.
BEWARE! Will give you the Money but Business ethics are out the door
Be very weary of this company. Their business model is to get you in by fast talking easy going salesman. They leave the final details as late as they can this way you have committed and they can throw all their extra fees and charges at you. My Stratton contact was "Jake Barnes". Nice guy but didn't know what he was really talking about. I caught him out 3 times in the last few hours of settlement. Even he didn't know the tricks Stratton were pulling. In the end, I had already booked my interstate flight to pick up the car, all looked great un...til I got the full contract. BUYERS BEWARE! Stratton know and use your desire for a new car against you. I was left with little choice but to suck it up and roll with it, deciding to address it once everything settles. "Jake Barnes" Manager "Luke Saleh" promised to sort it out and get the matter fixed. Multiple emails, phone calls, voicemails later, still no response. Very questionable business ethics, suggest you look elsewhere or atleast get the full contract explained to you in detail well prior to settlement. My brother used them also and found out their tricks and was appropriately compensated. Not so for me. Additionally forget what they quote you online, that all changes once they get you in.
never a single statement
this company does not send out statements which I thought would be against the law. no way of knowing what you owe unless you ring for a payout figure. just given bank account details over the phone for extra payments which could be the Indians account on the other end of the phone for all I know. cannot make an online account to make extra or see payments as a car loan doesn't qualify to do this. Shady as. trying to get a loan from a bank to pay this out and at least know exactly what I owe. great low interest rate but not worth the hassle
Worst One out There!!!
Seriouslly, the worst possible and most disorganised Company I have ever dealt with. Firstly, they screwed me on the quote. Completely under-quoted everything, leaving with me big deficit...I am now paying it off. It really isnt worth the tax break once you factor in their high admin fee, in regards to the tax break and the fee at the start of the contract. Their Customer Service is the worst. And, they state they pride them selves on it?? I had to get a re-quote four times in the contract. Very shady, and they won't provide actual invoices for petrol costs. They give you a spread sheet which CAN be manipulated. I ended refinancing. Avoid these muppets like the plague.
Appalling service - don't go near them,
We negotiated for two weeks over the purchase of a vehicle requiring only $15,000 in finance. I provided my bank statements, a letter from my major source of ongoing income and my credit rating (highest level) to substantiate my income of $100K plus pa as a contractor with $75K in cash reserves. At the very last moment when my husband had travelled to Sydney to collect the vehicle, I was informed they only loan to salaried employees. So if you are a farmer, a doctor, a dentist, a business owner or anyone else who can't produce a payslip be warned not to bother even trying. If, on the other hand, you are trying to raise $50K for a vehicle well beyond your means as an apprentice, you're probably OK.
I must be just one of the unlucky ones, I went for these guys after seeing all the good reviews, however I found their services not only unprofessional but lacked communication
Questions & Answers
Can you do a quote for me for new and used car loan without affecting my credit rating. I wtosee witch would be financially better
Customer Loyalty ManagerStratton Finance
Good Morning, Thank you for your enquiry.
Yes we can! Please email me your contact details and I will happily run through some quotes for you.
email@example.com or 03 9685 9737
Hi, do you offer car loans to Bad Credit (Defaults) and previous Part 9 debt agreements?
Do you have lenders that lend for pre lived in removal homes? I have spoken to my usual bank and they have said they won’t because the house can be stumped at another location at any time. My response was that was, you will lend me money to buy a pre established house on land. But do you realise that any house on stumps can be moved at any time.
Customer Loyalty ManagerStratton Finance
Hi Shaye, we may be able to help with this situation. We would love to discuss this further, you can contact us at 1300787288 or send your details through to firstname.lastname@example.org
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