My experience with talking to customer service over the phone was quite excellent and very engaging. The person who spoke to me was enthusiastic in communicating his willingness to help me get my loan approved, answered all my questions and maintained an approachable flow. However once I submitted all that was specifically required I received no follow up or update regarding my application being successful or not. It has been 2 weeks since hearing anything despite sending through multiple requests for updates via text and email. A simple message indicating if I was successful or not would have been appreciated. Not looking to the put the service down, just disappointed.

I had a bad experience with Stratton initially in August 2019 where I just received a text message after lodging my details online to say 'Macquarie Leasing can't provide you with finance'.
I then got in contact with a member of the team in October 2019 and all was great, they advised that my credit history was ok and should be a good outcome.
It's now been over a week since I last heard from them, after emailing and calling on multiple occasions.
I just wanted to find out my outcome, good or bad so I can know my next steps.
For a service like Stratton, I chose them to reduce the impacts on my credit score, which has only come to worsen now because of this.
Wish I steered clear of Stratton to begin with and went elsewhere.

Started off promising with complete transparency on our side and lots of false hope on theirs. Took 2 weeks of time wasted with just one lender to say no! Poor communication, emails unanswered etc. if it’s going to be a no just say no. Don’t tell us every day “tomorrow for sure” “I’ll have a confirmation tomorrow”.

My interaction with Stratton started out great! After getting me to sign on the dotted line for a new car, the car yard delivered a demo model to my house, with 320kms on it and a messed up interior with missing floor mat etc. Very disappointed. After speaking to Stratton the next day I was basically told I'll have to take the car as its now under contract. There was no help whatsoever, just the sales manager pretending to do a fantastic deal with the car yard by getting me $1000 back. (It turned out to be $2000 after I rejected the first offer). It's a demo model, I should've got a lot more. Very unhappy and will never suggest them to anyone.

Went to website then got contacted. Filled out forms and got an email saying that they have submitted application, then nothing .... wondering if this is a scam to gain personal information. Sent an email asking how application was going and still have received no response. Be weary of this company.