Stratton was easy to deal with and very helpful
Anthony was very helpful and guided us through the journey with a high degree of professionalism. He took our calls everything and was able to resolve our query quickly. We got a good rate also
Easy process and quick to respond
The process for obtaining car finance was very easy and straight forward.
The rate secured for the loan was average, but still better than some other places that originally quoted.
Very good customer service
Efficient In preparing the paperwork for the loan thus having minimal impact on my time. All documents required were specified in emails.
The loan rate while not exceptional is competitive
Helped me get my cat
I contacted Stratton finance after seeing their add on carsales which was where I found my new car. They were relatively easy to deal with and replied extremely fast (this would be to reduce any last minute changes of mind to finance your car) they were somewhat vague when it came to certain repayment details and charges. Overall no finance company is completely transparent and I haven’t been hit with any questionable fees or charges. Would I use them again? Most likely not but that’s because I’d never finance a car that is out of my budget ever again, there’s really nothing wrong with a $3,500 used Toyota and now that I look back at it I didn’t need the $35,000 BMW.
Very Frustrating experience
The lack of communication from Stratton Finance was extremely frustrating. I kept receiving text messages saying "I've been unable to reach you, when is a good time to call?" However I never received any missed calls.
After numerously proposing a time, I would never receive a call. There was no communication to say "apologies, can we reschedule?"
I reached out to Stratton because I'd read a number of good reviews, unfortunately that was not the kind of experience I had.
EDIT: after requesting to speak to a different finance manager, I am happy to say that the customer service did improve. The second finance manager called when he said he would, he was very clear in the details, and was always very informative when I had any questions.
Top Notch Service. Almost Perfect
Great service, Hassle free from loan arrangement to car selection through Carconnect. One area that could possibly be improved upon would be in terms of communication and being updated as to progress. Darren continues to get the job done (this is the second time I've used his services, the first being apprx. 8-10 years ago).
They were very responsive
Great customer service from David & the team. The paperwork from the car yard themselves was the only time we had an issue. Nothing through Stratton or the lender.
There was information that we had to get at the last minute which was rushed but we got there in the end.
I discussed rate with car dealer they gave me a better rate, I asked Stratton can they match, No response only approval which I’m grateful for & appreciate the approval & assistance
Steve Kerr was great. But been a couple weeks and no fuel card yet????
Steve Kerr was great to deal with and I will recommend him to friends and co workers. I am however still waiting for my fuel card or cards to arrive
Great finance company
Sf is Quick, innovative and very helpful finance. Happy about my purchase, Thanks Sean and team, highly recommended. Will surely help you to meet your expectations. So glad ive chosen SF.
Simple & Fast
We were looking for a loan provider for our new caravan. Jordan from Stratton Finance was easy to deal with, and let me know everything we needed to do, all the documentation were electronic and easy to follow. After that, our approval was provided in a few days.
Just wanted to drop you a line regarding a car loan Service was second to none Sean looked after me like I was family the cost were all laid out in front of me there was a fee for service but they saved me a lot more I would not hesitate to use them again cheers guys
I financed a used Commodore for about $46k. The whole process was very simple and painless. I will definitely use Stratton in the future. Thoroughly recommend them - That is until I did this review!! Sick of reviews. Downgraded from 5 stars to 4 because of the review process. Enough words now???
great no issues
I had No issues signing up
No extras in the contracts everything was discussed by a person on the phone
i would highly recommended
it was great customer service.
very very happy
I was very happy with Kevin's service he explained everything clearly to me so I understood loan application everything went very smoothly kept me up to date with what was happening & where we were at at all times.
I was very happy with service I received from Kevin.
I made an initial enquiry about car lease re-financing to take financial pressure off me.
I was offered a great, fast and detailed service from Andrew - Its taken financial pressure off me - Very satisfied thank you
The reviewer stated that an incentive was offered for this review
So happy with our purchase
We were more than pleased with all aspects of getting our loan for our
Camper ! From the beginning it was an easy process and any questions we had were answered by Zac promptly.
Another example of customer service and efficiency.
I have dealt with Stratton for many years and specifically with Andrew. The service is fantastic, the rates are very good and the efficiency in getting it done is very pleasing. It is so easy to get things done and collect the car. Keep up the good work
Having been referred to use Stratton Finance by our company, I was a bit sceptical. But now talking and dealing with Stratton was quite rewarding as they were clear and helpful to any questions I had. Arrel was knowledgeable with the Product he was offering and gave me comfort when signing with them. I would recommend Stratton to other colleagues.
- Stratton Finance
- Verified customer
Good outcome from a difficult place
David Humble provided navigation and general guidance through the finance process, together with understandings of the vagaries and peculiarities, not to mention endless paperwork which has to be completed, to the letter and in what seems to be unnecessary detail, to ensure a successful conclusion. Patience and understanding together with what is a relatively good deal, particularly in Oz and in light of recent revelations about the banking and finance industries, made this experience a good one. Thanks David.
Questions & Answers
Can you do a quote for me for new and used car loan without affecting my credit rating. I wtosee witch would be financially better
Customer Loyalty ManagerStratton Finance
Good Morning, Thank you for your enquiry.
Yes we can! Please email me your contact details and I will happily run through some quotes for you.
email@example.com or 03 9685 9737
Hi, do you offer car loans to Bad Credit (Defaults) and previous Part 9 debt agreements?
Do you have lenders that lend for pre lived in removal homes? I have spoken to my usual bank and they have said they won’t because the house can be stumped at another location at any time. My response was that was, you will lend me money to buy a pre established house on land. But do you realise that any house on stumps can be moved at any time.
Customer Loyalty ManagerStratton Finance
Hi Shaye, we may be able to help with this situation. We would love to discuss this further, you can contact us at 1300787288 or send your details through to firstname.lastname@example.org
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