Reviewer Photos & Videos
Django and Juliete shoes - extremely comfortable and fashionable
Django and Juliete shoes
Im on my feet at work and these shoes are so comfortable. When I first put them on it was like wearing a faithful pair of slippers. It the first time I have bought this brand but certainly wont be the last time. Delivery was prompt with ongoing text messages advising of the delivery process.
Amazed at how prompt my order was
i ordered pair of Django Juillete shoes I was amazed how quick they arrived, packed perfectly, I love them just what I want for a wedding, I’ll get a lot of wear from them thank you
- Online store
- Verified customer
Beware StyleTread + Django & Juliette products
Hopefully you're reading this because you did you homework - unlike me!
I bought Django & Juliette sandals (at full RRP $140) as a Christmas gift from StyleTread.com.au on Dec 16. The free express delivery worked well and I was pleased to see them arrive two days later.
Unfortunately after wearing them a handful of times, the back of the shoe started to show signs of excessive wear (see second image below). I first emailed StyleTread.com.au with images on Dec 31 with my complaint. They requested more images and eventually decided that th...e wear was due to the way the wearer 'walks'. This is an unacceptable level of wear after one week. No matter how you 'walk'. I then found out why everyone on this forum has had so much trouble with faults - BECAUSE STYLETREAD OWNS AND DISTRIBUTES THE BRANDS. It's not in their interest to act 'independently'. They present the website as an independent retailer of various shoes brands but they own them, hence there's no recourse when things go wrong.
Ordered a pair of Alvie online after trying my sister's on.
Ordered them on a Monday and had them on Thursday.
Great comfortable shoe and sensational service...
Would definitely buy from them again
The shipping and handing was calculated incorrectly and they tried to charge me an additional $200. I was told it was my problem as it was a cost coming into my Country! I later found that 5 of the shoes in my cart were out of stock and one had the price increased by $70. I had clearly been dipped due to poor stock management and an inability to count. Customer service was horrendous. Never again.
Just as described and delivery perfect
Chose my shoes from their web site....size was good and the shoes very good quality....delivery was as they said 2-3 days...and thats to Perth and sometimes deliveries take much longer from Melbourne. Great shoes and great service.
My order arrived on time, however the boots were not matching. The left had a pointed toe, the right rounded, the left was about 1cm higher than the right. They were different colours. I was very disappointed in the quality control of such a well known brand. With all that said the return and refund went smoothly.
Loved the discounted pair of shoes I bought. I live in a rural area and They came within the allotted shipping delivery time frame. Big variety of brands and massive discounts. They had the same pair of shoes I wanted from a local store for half the price! Delivery was prompt and hassle-free. I would have rated it 5 stars if Afterpay was working on their website but it wasn't.
Terrible customer service
I have ordered shoes from Styletread many time however this time the label that was stuck in the shoe from the inside wasn't trimmed properly and was giving me grief and pain on my ankle. When I contacted Styletread they said that my issue was comfort related! That's not true when the pain on the ankle came clearly from the sticker that wasn't trimmed off from manufacturer. The shoe wasn't even over $100. They should have taking it back to Manufacturer and maybe offered a new one as I wasn't trying to get the my money back. It wouldn't have cos...t them much, however it will now as I am not going to order any more shoes there when I have been for many years! Just sad that a big company would worry about something like that. The fact that they didn't believe me was very disappointing!! I will keep sharing my experience with friends and online!
- Verified customer
THE SHOES YOU JUST HAVE TO HAVE
We all love buying shoes, we need them, they are a great fashion statements, some just practical, but when you see the pair you've wanted, on sale, and in your size, well this is magic, so I bought them and they are fantastic. The premium leather is so soft and feels good against my feet. Being a good brand, they are very well made, comfortable to wear for a long period, with a stacked 2.5cm heel. Very attractive shoe and I am very happy with my purchase - A casual loafer that looks good with a variety of outfits.
Shoes scuffed first wear and false advice given
Brought gorgeous pair of ankle boots and they had huge black scuff marks after the first wear. Advice from styletread was to wash and then get some polish. Washing did nothing and after visiting 2 shoe shops and a mister minit I was told by all three that that advice was incorrect and impossible to polish them. They said they were just telling me this to avoid doing anything their end and sure enough that was it. Never buy from them again. $80 boots should last more than one wear! Shocking service and advice!
Online Buyer Beware!!!!!
Be VERY CAREFUL when using this website. I have used this website previously and had no issues - in fact I had been happy with previous purchases and was a return customer. However - when using the site this week I placed a pair of shoes into my cart. The shoes were $54 (and some cents - can't remember exactly). I put a second pair in my cart, applied a discount code then went to pay. I thought the total wasn't correct so updated the cart thinking it was a glitch of some kind - the pair of shoes I put in the cart first changed from $54 & someth...ing cents to $84.97!!! If I hadn't noticed I would have paid not realising. The company was unhelpful when I contacted them saying I needed photographic evidence of the original price!! Make sure you take a screen shot if this ever happens to you. I will be very wary using this site again!!
I purchased Mollini black studded leather mules last week and wore them out for lunch date . I drove to the venue walked to restaurant (First time wearing shoes) walked back to car noticed a mark on tips of shoes, after looking more closely the leather had come away from both shoes .Drove home rang the company explained what had happened I thought they would return or exchange under these circumstances. To my great disappointment I was told by a rude condescending staff member that it was due to WEar and TEAR a whole 2 hours of wear that nothi...ng could be done as it was my fault. Asked to speak to manager they refused would not disclose the manager name They refused to do anything as blamed me saying I had stubbed the toe Do not buy from this company poor quality customer service !!!
Fantastic fit, look, appearance and great service!
Website great to navigate. A variety of products. Service, quick, order and confirmation email immediately. I ordered shoes, beautiful box and wrapping. I love my shoes! Well done Style Tread, you've done it again!
Poor quality shoes and shocking service - they ripped me off!
My mother and I bought the exact same pair of shoes, they were very comfortable but the sole, at the front, came away, causing me to almost fall over and heavily scuffed the front of one shoe. The soles came off my mothers shoes too. She paid 15.00 per shoe to have the glued back together but they fell apart again. I contacted Styletread and they gave me $10.00 towards having them glued and told me the cobbler could polish the scuffing out - he can't - the leather is torn and they look so bad, I cannot wear them. I threatened to report the mat...ter to the ACCC, which they didn't seem to care about, because the ACCC won't do anything anyway, they just collect data and monitor trends. My mother and I won't be buying any more shoes through Styletread and recommend you don't either. They treated me with contempt. The shoes are not fit for purpose. They offered me $20 off a new pair of shoes, which I won't be taking up, because I have to spend money to buy a new pair and what if they fall apart too???? Shocking quality and poor service! Daylight robbery!
Comfortable shoes - split seams too easily.
Have owned the a pair of Supersoft galaxy black mesh woman's active sneakers for 3 months. Worn on weekends and after work - so comfortable.
Unfortunately the seam has split on the side of one shoe.
Would not recommend anyone buy these as the policy - after viewing the photos dictates that this is wear an tear.
For $100, not good value.
Styletread lose another customer
Buyer beware! This long time customer is bitterly disappointed with Styletread and their lack of customer service. Wore new boots a handful of times and within 2 months stitching around elasticised insert tore away. Upon notification, Styletread requested photographic evidence and a written quote to repair. It was made very clear they would not accept return of the faulty boots. Quote to repair both boots was $80. Styletread today credited my account with an insulting $26. I will never purchase from Styletread again!
Took forever to get my money back
I purchased 2 pairs of boots. One was perfect the other was too small. I returned them using the parcel point courier service which took 10 days from Melbourne to Melbourne and then no communication regarding my refund. The service to get my product was quick but to get my money back has taken forever. I will never shop with style tread again
Within 24 hours I had my beautiful red boots - amazing!
Excellent service all round. I knew the EOS boots I was after and colour and size. If you know the label well and your size you can’t go wrong. One of the most efficient online stores I’ve ordered from.
Best flat shoe!! Such value for money. Looks great too. Lots of compliments from friends & strangers. :)
So comfortable. I ordered a size a half size bigger than my usual size. The shoe does not slip on the heel.
Would love to buy another buy another pair in a slighter darker shade of pink.
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Questions & Answers
Has anyone complied with the email they send asking you to send them a snapshot of your transaction for security reasons? I find it very odd after I just purchased two pairs of shoes. Not sure I want to continue with the transaction..
Never received the email request as I did not purchase anything from them after the poor service from their customer service personnel.
I purchased the items from another supplier and will never deal with this organisation.
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