Reviewer Photos & Videos
Amazing customer service
Simply had to place a review. My order was held up a tad due to Easter. I rang Styletread to enquire about delivery times etc. My order was delivered the next day. You cannot do better than that. Fabulous service Styletread.
Worst customer service ever
I bought a pair of rose gold Django & Juliette heels and had only worn them a couple of times when the heel came off. Because I was just out of the warranty period they refused to do anything about it. I also emailed Django and Juliette only to realise they are the same people. I didn’t even receive a reply to my email. I was told by Styletread because the shoes hadn’t been worn and were sitting in my cupboard that’s why the heel fell fell off. How ridiculous a shoe that’s worth $160 shouldn’t have the heel come off after a couple of wears. I w...as told too like others have said to take it to a bootmaker. I don’t have one close by me and why should I pay for the heel to be fixed? I was treated very badly and will tell everyone and will never deal with Styletread ever again. I wasn’t asking for a new pair of shoes, just to acknowledge the fault and reimburse me for getting them fixed would’ve been a better customer service way to deal with it
Best online company I've ever dealt with.
I have never had a problem shopping with StyleTread. A great selection of footwear with suoer-fast delivery. Wonderful simplistic website and easy quick returns and refunds if needed. Have shopped with them many times.
My shoes were perfect
condition and packaging were all correct
The speed of delivery was amazing
I chose to check out the reviews after I had made my purchase
I was a little hesitant with a few negative reviews
I am one to understand that not everything works well for everyone
The negative reviews were mostly regarding returns, I will not need to go down that path so cannot make a comment in that respect
pre meditated deceit!
bought a a pair of Colorado boots from them due to being offered a 20% discount using a coupon code. they had set the marked price just right so the 20% discount dropped the price to $89.97 which was just under the min $90 spend to obtain the the discount. so its clear someone at style tread is very dodgy.
I read the terms and condition prior to purchase so picked up on this . bought them anyway as the marked price wasn't all that bad. non the less I don't think I will be purchasing from them again .
Consumer affairs and ATO may be interes...
I'm so very pleased with Style Tread. Excellent customer service and my shoes are wonderful. I will be buying from them again and recommend them highly. So happy.
Upset with quality control
Ordered a pretty pair of slip on shoes with white wedge type heels. When they arrived I noticed many black marks on the side of one shoe. This was very obvious as the heel is white. I turned the shoe over only yo see that the whole sole of this shoe had black over the tread and the heel showed signs of wear.
So I’m assuming it was a ‘try on ‘ this isn’t good enough as the shoes weren’t cheap!
To make matters worse I emailed them about this matter but received NO RESPONSE!!
I won’t be shopping with style tread again
Poor customer service
Lack of any real help with issues. Snide, unprofessional replies to emails - like communicating with high school kids. Worst company I've dealt with for a very long time.
- Online store
- Verified customer
None genuine leather shoes, cheating on description
The shoes I bought is not made of leather, they mark the material as "man made" on their website and shame to claim it was made of PU leather, misleading on purpose.
Huge choice-excellent shipping
I love this site. A huge range of brands, great sales. Order one day, wearing the shoes 2 days later. If you understand your shoe size and measurements, you wont have a problem. I can’t recommend Style Trend highly enough.
Django and Juliette shoes very poor quality, not made to last
I purchased a pair of HIRAM dark tan leather shoes in April 2019. After 3 months, I noticed some water stains around the edge where the leather meets the sole. Upon close inspection, I noticed there was a split on the bottom of the rubber sole along one of the creases where moisture was obviously getting in. I was pretty baffled, for something like that to happen to a pair of $150 shoes after just 3 months didn't seem right. I wore the shoes frequently, but I didn't do very much physical walking in them at all, and I looked after them well.
I ...went back to the store where I purchased them and thankfully they honoured me with a new pair. Almost 1 year later (and not wearing them at all during the summer months just passed) the same thing has happened again, only to both shoes this time. This clearly indicates that the sole must be very poor quality, and unfortunately, Made in China, so it's a complete rip off that they charge $150 for these. Their shoes look great and are very comfy but don't be fooled, they will not last!
Best service ever!
The boots I ordered came within a week, well packed. Unfortunately they were too large so I decided to hold onto them, order a smaller size and see which ones fit best. The second delivery also came within a week. I was able to go online print a return docket and return the first pair free of charge. The total refund was in my bank account within a week. It was so, so easy and fast. I will definitely shop with Style Tread in the future.
Styletread - refund policy is absolutely shocking!
Shoes arrived and after wearing them for 5 days to work (office) they fell apart and the soles completely came off - I took photos of the shows before gluing them together and made contact with styletread for a refund so that I could purchase another pair of work shoes. They advised that they would not refund me the $99.95 until I took to the shows with scissors. I explained that I live in a small country town and needed to keep wearing the shoes even though the glue was also now coming apart until I received the money so that I could buy another pair of shoes.
Beware terrible service
Style Tread made a mistake on my order. took me 6 weeks to get a reply about return.
They system asset up to take moony Easily and never return it./
Absolutely horrible Experience. never again
they are second to none fantastic service .
Great website easy to search , the full range is excellent , The quality of the Sketchers is fantastic for such a light weight low cost shoe . Will now buy again and again also the staff to deal with on the phone are very friendly and help you with no fuss .
- Online store
- Verified customer
Incredible slow process of refund for online shoe purchases
I have been purchasing shoes from Style Tread since 2018. When I started their delivery and refund of returns was almost immediate so that I could choose a shoe size that fit better. Four years on and their service levels have dropped. I returned a pair of shoes that did not fit my son the same day I received them. they were delivered on 01/04/2020 (Auspost tracking) and the refund still hasn't been processed. As their customer base has grown their service levels have dropped!
Django and Juliete shoes - extremely comfortable and fashionable
Django and Juliete shoes
Im on my feet at work and these shoes are so comfortable. When I first put them on it was like wearing a faithful pair of slippers. It the first time I have bought this brand but certainly wont be the last time. Delivery was prompt with ongoing text messages advising of the delivery process.
Amazed at how prompt my order was
i ordered pair of Django Juillete shoes I was amazed how quick they arrived, packed perfectly, I love them just what I want for a wedding, I’ll get a lot of wear from them thank you
- Online store
- Verified customer
Beware StyleTread + Django & Juliette products
Hopefully you're reading this because you did you homework - unlike me!
I bought Django & Juliette sandals (at full RRP $140) as a Christmas gift from StyleTread.com.au on Dec 16. The free express delivery worked well and I was pleased to see them arrive two days later.
Unfortunately after wearing them a handful of times, the back of the shoe started to show signs of excessive wear (see second image below). I first emailed StyleTread.com.au with images on Dec 31 with my complaint. They requested more images and eventually decided that th...e wear was due to the way the wearer 'walks'. This is an unacceptable level of wear after one week. No matter how you 'walk'. I then found out why everyone on this forum has had so much trouble with faults - BECAUSE STYLETREAD OWNS AND DISTRIBUTES THE BRANDS. It's not in their interest to act 'independently'. They present the website as an independent retailer of various shoes brands but they own them, hence there's no recourse when things go wrong.
Ordered a pair of Alvie online after trying my sister's on.
Ordered them on a Monday and had them on Thursday.
Great comfortable shoe and sensational service...
Would definitely buy from them again
Questions & Answers
Has anyone complied with the email they send asking you to send them a snapshot of your transaction for security reasons? I find it very odd after I just purchased two pairs of shoes. Not sure I want to continue with the transaction..
Never received the email request as I did not purchase anything from them after the poor service from their customer service personnel.
I purchased the items from another supplier and will never deal with this organisation.
|Category||Online Shops and Footwear Shops & Brands||Physical Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$65.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
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