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StyleTread (page 4 of 10)
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Walking away from Styletread
It was easy to navigate the store to find what I wanted and the range of products was good. The quality of the product is middling but there is a big problem with return arrangements. Customer care team was unhelpful and uncommunicative. Would never buy there again.
- StyleTread
- Verified customer
Shoes were 2nd hand / worn before they were delivered
Purchase online 24/8/18 - delivered 27/8/18 -2nd hand worn by someone else - cannot understand how shoes can be delivered in this condition. Any quality reviews would have found these - called them and told sometimes customers wear shoes for upto 30 days before they return them- but if they do you get them sent to you as if they are brand new???
Carole WallacePerth, Western Australia
- 10 reviews
- 5 likes
Great Variety
I love buying from Styletread. They stock a wide variety of shoes at very good prices. They offer fast delivery & the return policy is excellent. On two ocassions I've had problems with the quality of the shoes & both times the issues were resolved to my satisfaction. One pair of shoes, the leather had come away but they were still wearable but I was offered a refund, which I accepted but I was allowed to take them to a charity shop & produce a receipt - that was an excellent solution. The second time, I bought some boots which after a wee...
Read morek of wear developed scruff marks on the toes, I sent them photos and several days later they rang and told me they had received several complaints about this particular style and again gave me a refund. The problem was the leather was too soft- beautiful to wear but too soft for a boot. My only complaint with the company is that they are very, very slow at processing refunds, which is annoying and seems to me could be swiftly resolved by employing more staff, making everyone happy!Find out how StyleTread compares to other Footwear Shops & Brands
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EmmaMelbourne
- 8 reviews
- 5 likes
- StyleTread
- Verified customer
On par with expectations
Styletread have a wide variety of shoes to select from on their site. I decided to purchase a pair of ankle boots, which arrived within a few days of ordering. The quality was good, as it was a shoe brand which I knew of but the box it arrived in was a different brand for some reason. Not a big deal, but I was just a bit concerned when I had to send it back for a refund (shoes didn't suit me unfortunately).
Refund process was good, although the parcel took about a week to return back to NSW.
Overall a good experience.
JonnoMelbourne
- 2 reviews
- StyleTread
- Verified customer
Great shoes and awesome services!
Been buying from StyleTread for a while, and always been happy with their shoes, delivery was fast. Recently had incorrect size delivered, and along with another minor issue, Lauren at customer service was fantastic to deal with, the return was swiftly organized and replacement received in a week. Will definitely be back!
N Bibi
- 9 reviews
- 1 like
Not very concerned about customer experience
I purchased a very expensive ($200) pair of shoes online, and after a few wears, the soles came away from the shoe itself. I contacted Styletread, and was asked to go and get a quote for a repair. I did that, and fair enough they refunded the cost of the repair - but that is all. No additional compensation for the hassle of having to make two trips to the cobbler (let alone needing to contact them), and no additional compensation for the likelihood of it happening to the other shoe, also. Worst of all, no apology made. I am very surprised that such expensive shoes could break so quickly and won't be ordering from Styletread again.
MargiemarchiePENSHURST
- 22 reviews
- 4 likes
Best place online shopping for Shoes!!!
I already started shopping shoes thru Style thread since 2013....and always satisfied!!!
The items are great and lots of great style available...lots of great brands in there especially my favourite Django and Juliette!!!
The price is really reasonable and even much better when it’s sale time!!!
Normally there is 20 percent -40 percents sale or they give you $20 dollars voucher!!
Postage is very fast!!! And great packaging!!
ssl_kSydney, NSW
- 6 reviews
- 11 likes
- StyleTread
- Verified customer
Extremely slow in refunds
I used to buy shoes religiously from Styletread more than a year ago. I stopped and I recently decided to buy one pair to try them again. Big mistake. A pair of boots was received by their warehouse seven days ago and they still have not processed my refund. I got in contact with them and they said they are still trying to work through the refunds and it requires finance approval and then another team needs to process it. This is truly one of the worst online experiences. I don't think I will ever buy from them again. Taking that long to process a refund when they received the return in perfect condition almost a week ago is not acceptable.
Awesome shopping experience!!
I purchased a pair of Sketchers online and am very impressed with the entire experience.i had the shoes within three days of order, No hassle from start to finish . highly recommend this site.
Find out how StyleTread compares to other Footwear Shops & Brands
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Lynne C
- 3 reviews
- 4 likes
- StyleTread
- Verified customer
Sad to destroy boots instead of return them
The zip on some new boots broke, and after providing photographic evidence, I was told to send photos of the destroyed boots in order to receive a replacement. I did this, but then immediately regretted such wanton waste - they could have gone to an op shop or been repaired. For $170 boots that had no wear, this was a shocking thing to do. I regret it deeply.
SarahGreater Melbourne (Metropolitan), VIC
- 5 reviews
- 6 likes
- StyleTread
- Verified customer
Super fast delivery, very helpful customer service, great products
I've ordered a number of items from Styletread now, and I have to say I'm extremely impressed. All of the items I've ordered have arrived super quick, and in excellent condition. I've contacted their customer service a couple of times with queries, and each time the response has been quick, helpful and polite. LOVE Styletread, and will continue to be a repeat customer, keep up the great work guys!
Misleading and dreadful customer service
I ordered off what was shown as a New Zealand website. Several days later I was contacted by DHL to say I had a considerable amount of GST and Duty to be paid before the shipment would be delivered. I contacted Styletread and expressed my concern that the order was coming from Australia as it was ordered off an NZ website and in NZ$. The young woman was helpful and said it happened all the time and that she would cancel the order and let DHL know and that I would receive the credit in about two weeks. Six weeks later and many phone calls and...
Read more emails from DHL who were hounding me and three more emails and phone calls to Styletread it had still not been sorted out. I am currently awaiting the refund which makes it 7 weeks since it was ordered. Will not be ordering off Styletread again. May be okay in Australia but not for NZ customers.HenryAliceMelbourne
Great service and fast delivery
I have purchased from these guys a few times now and have been very happy with the service received on both their online and eBay sites. I even had 1 order they were not able to provide the goods which they refunded very quickly. Definitely order from them again.
Maggie NKALLANGUR
A great company to deal with.
I have been a Styletread customer for years. Every transaction without exception has been hassle free, fast delivery, high quality products, friendly and helpful staff. I highly recommend this company for trouble-free transactions.
Colleen1064Sydney
My first Style Tread purchase was very positive
This was my first time to purchase and the communication and delivery times were fantastic considering it was over the Easter break. I called to check on delivery and was treated well from Customer Service. Nice to deal with a legitimate and competent company. Will definitely use again.
Find out how StyleTread compares to other Footwear Shops & Brands
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MezzaninIllawarra, NSW
- 22 reviews
- 20 likes
Wouldn't use again
I ordered a pair of shoes from this outfit. I reviewed the women's sizing guide that was linked from the page and chose the appropriate women's size from the dropdown menu. When I get the shoes in the mail they are men's shoes. Styletread acknowledged the mistake and I sent the shoe's back. They refund me for the price of the shoes but not the initial shipping. Tell me why should I have to pay $10 for their mistake? Really unhappy with the whole experience of dealing with this outfit who can't even seem to tell which shoes in their inventory ar...
Read moree men's and which are women's. Update: I have upgraded them to three stars because after complaining they did refund me the further $10. However, for all the hassle I went through I won't be using them again.smoGold Coast
- StyleTread
- Verified customer
Love Styletread
First time customer ordered two pairs of shoes on Sunday afternoon. Goods arrived two day later. Exactly what I purchased. Will be buying all my shoes from Style Tread and more than happy to recommend this Company.
BevGreater Melbourne (Outer), VIC
- 33 reviews
- 19 likes
Love Styletread
I am amazed to see some negative reviews. This has not been my experience. I recently phoned and spoke to a lovely girl, that helped me change an order. I have never had to wait for my refunds. I purchase all my shoes off ST and I have a lot of shoes. The return policy is amazing. I have a stupid foot that is hard to fit. Therefore, I love being able to purchase multiple sizes then return. I honestly cannot speak highly enough of ST. Their customer service is brilliant.
Wow...was just about to purchase $1000 worth of shoes but online not working... then read reviews. T
As above I was about to purchase a $1000 worth of shoes but the check out system has not been working for four hours. During this time read reviews and decided not to proceed. Thanks for the reviews.
LadyCoffs Harbour
- 2 reviews
Poor service at best
Ordered a pair of shoes from Style tread weeks ago, money was taken out and order confirmed. I was sent an email saying they were packing my order.
It was supposed to take 4 days to arrive being Christmas I allowed extra time so let the week run out. I sent numerous emails following up my order to be sure it would arrive before Christmas and no response. Called them today and was told they sold out and won't be able to get any. After weeks of them knowing this they have now left me with having to replace the order via somewhere else and waiti...
Questions & Answers
Oriana Erbenovaasked
Has anyone complied with the email they send asking you to send them a snapshot of your transaction for security reasons? I find it very odd after I just purchased two pairs of shoes. Not sure I want to continue with the transaction..
2 answers
Never received the email request as I did not purchase anything from them after the poor service from their customer service personnel.
I purchased the items from another supplier and will never deal with this organisation.
Hi Oriana, That sounds a bit odd to me as I've never received an email asking for a snapshot of my transaction. I'd be suspicious. Before you send anything via email, I'd recommend calling Styletread to see what exactly they want it for. It sounds too much like a phishing email to me.
Details
StyleTread Online store3.1(47) | ||
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Category | Online Shops and Footwear Shops & Brands | Physical Shops and Footwear Shops & Brands |
Offers Free Standard Shipping | Yes | |
Free Standard Shipping Minimum Order Amount | $65.00 | |
Mens / Womens Clothing | Mens and Womens | Mens and Womens |
Labels Sold | Variety of Labels | Variety of Labels |
Buy Now, Pay Later Options | AfterPay | AfterPay |
Type of Footwear Offered | Casual & Dress Shoes | Casual & Dress Shoes |
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