- Online store
- Verified customer
Poor quality shoes and customer service
Poor quality shoes. Terrible customer service.
I purchased a pair of Django and Juliette shoes only to have the sole come off after wearing them twice. I contacted customer service who told me I had to go to a cobbler to get a quote to have them fixed or accept a 30% refund. I ordered online so I didn't have to go to a shop let alone run getting quotes to fix a new pair of shoes. A $150 pair of shoes should last more than two wears. I would say they were not of saleable quality. Customer service then told me I had to cut the shoes up and t...
Comfortable shoes - split seams too easily.
Have owned the a pair of Supersoft galaxy black mesh woman's active sneakers for 3 months. Worn on weekends and after work - so comfortable.
Unfortunately the seam has split on the side of one shoe.
Would not recommend anyone buy these as the policy - after viewing the photos dictates that this is wear an tear.
For $100, not good value.
Styletread’s mistake and I pay for it!!
Styletread website is the best in shoes in Australia. Great product line.
However I bought full priced shoes and ended up with a pair where one shoe looks very worn out. They want me to organise the return - I waste my time petrol money. They offered a full refund but I’m still highly inconvenienced as this is a human error I should be compensated!
Not very concerned about customer experience
I purchased a very expensive ($200) pair of shoes online, and after a few wears, the soles came away from the shoe itself. I contacted Styletread, and was asked to go and get a quote for a repair. I did that, and fair enough they refunded the cost of the repair - but that is all. No additional compensation for the hassle of having to make two trips to the cobbler (let alone needing to contact them), and no additional compensation for the likelihood of it happening to the other shoe, also. Worst of all, no apology made. I am very surprised that such expensive shoes could break so quickly and won't be ordering from Styletread again.
- Verified customer
Sad to destroy boots instead of return them
The zip on some new boots broke, and after providing photographic evidence, I was told to send photos of the destroyed boots in order to receive a replacement. I did this, but then immediately regretted such wanton waste - they could have gone to an op shop or been repaired. For $170 boots that had no wear, this was a shocking thing to do. I regret it deeply.
Wow...was just about to purchase $1000 worth of shoes but online not working... then read reviews. T
As above I was about to purchase a $1000 worth of shoes but the check out system has not been working for four hours. During this time read reviews and decided not to proceed. Thanks for the reviews.
I have used Styletread several times and before the last 2 orders I had been exceptional happy with service, quality and fit of the shoes I have purchased
My experience in the last to purchases have been extremely disappointing .One I brought a pair of ankle books,when they arrived none of the side zips worked and one boot appeared to have been worn. Returning the product was simple with the refund being made with no fuss.
I ordered a second pair of ankle boots from a different manufacturer. These boots fitted like a glove, however one of th...
I ordered a pair of shoes for an upcoming holiday, it was the last advertised pair, I paid.
A week later I was emailed saying they had sold the last pair to someone else, I was given a $20 voucher.
I then reordered using a the voucher, then finally recieved my shoes.
I was disappointed in the length of time it took for a reply and the voucher value.
My confidence in this company is low, 2 stars.
They advertise you can return shoes from New Zealand if there is a problem. I emailed them three times with no response and phoned twice and nobody replied. Finally got through and they arranged for courier to collect so waited at home but courier did not turn up. Phoned them and very unconcerned attitude. Still waiting for shoes to be collected.
- Verified customer
Online Shopping experience with StyleTread
loved the speed of their delivery, i guess that's why they charge $10 for delivery. However, after sales experience is not very good. I got a wrong size as i didn't know the difference between AU and US show sizing and i ended up paying extra delivery fee.
Okay, until there's a problem
Having bought a lot online, I decided to try shoes. Styletread has a great range, I ended up doing 3 transactions but unfortunately I wasn't able to find a pair of shoes.
Delivery is fast, I received items the next day in Melbourne. The returns process is easy enough but all three times the courier did not arrive in the specified time frame.
Biggest problem was that one pair of returned shoes went missing for a week. I contacted Styletread daily and was told there was no record but they would personally check the warehouse. This went...on for a few days until someone said they would open an investigation and contact me to let me know how it was going. This never happened. I called back the next day to be told the item had been received and the refund was being processed. Throughout this it felt like they would say anything to keep me happy and had no record of previous calls I'd made. They are fine to use if you don't mind paying retail prices and are prepared to wait several days for refunds when you return items. Wide range of styles and sizes. Fast free shipping and returns. Customer service staff are are friendly but don't actually help to sort out an issue. Selling shoes at rrp, can find cheaper elsewhere.
empty shoe box received and no refund
I ordered a great pair of shoes for my toddler but was shocked to see a empty box with no shoes in it. The parcel was not tampered with, delievered by courier with all original tape in tact. I have no way of proving this so unable to get a refund. I also am still waiting for a refund for shoes I returned. Nobody will return to my emails asking about it even tho i received acknowledgement they received the shoes. Its been now 2 weeks and I guess i wont get money back or any call or email. I guess I would still recommend this site only because i did order some bargain school shoes as such cheap sale price.
super cheap when on sale. lots of hard to get styles.
why they sent me empty box with my shoes missing? difficult to get some refunds
Great site, terrible returns policy for Sale items
Their 'Free delivery, free returns' policy is only valid for full-priced items. That is fair enough considering they wouldn't make much money otherwise. But you need to return your items with the original MASSIVE box, so the Auspost return price was $16.60 for a pair of light shoes! Altogether, delivery and return cost me $23.55!
Returns need to be with the original 'StyleTread' box that is huge. Returning the shoes would have cost $11 without the box, but it ended up costing over $16
Questions & Answers
Has anyone complied with the email they send asking you to send them a snapshot of your transaction for security reasons? I find it very odd after I just purchased two pairs of shoes. Not sure I want to continue with the transaction..
Never received the email request as I did not purchase anything from them after the poor service from their customer service personnel.
I purchased the items from another supplier and will never deal with this organisation.
Hi Oriana, That sounds a bit odd to me as I've never received an email asking for a snapshot of my transaction. I'd be suspicious. Before you send anything via email, I'd recommend calling Styletread to see what exactly they want it for. It sounds too much like a phishing email to me.
|Category||Online Shops and Footwear Shops & Brands||Physical Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$65.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
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