Great Delivery but the Return/Refund duration is slow
I purchased shoes on 14 April and received them 19 April using AfterPay. - Awesome purchasing service and delivery. The shoes are lovely. Unfortunately they're too tight. I returned them on 21 April via Parcelpoint.
My complaint is with the return process/timeframe. The initial payment debited on 14 April. Despite the return, the refund has not been actioned and I have paid the second instalment on 28 April with notification of the third instalment being debited tomorrow. This is 20 days after they were returned and 6 days after the retu...
pre meditated deceit!
bought a a pair of Colorado boots from them due to being offered a 20% discount using a coupon code. they had set the marked price just right so the 20% discount dropped the price to $89.97 which was just under the min $90 spend to obtain the the discount. so its clear someone at style tread is very dodgy.
I read the terms and condition prior to purchase so picked up on this . bought them anyway as the marked price wasn't all that bad. non the less I don't think I will be purchasing from them again .
Consumer affairs and ATO may be interes...
Upset with quality control
Ordered a pretty pair of slip on shoes with white wedge type heels. When they arrived I noticed many black marks on the side of one shoe. This was very obvious as the heel is white. I turned the shoe over only yo see that the whole sole of this shoe had black over the tread and the heel showed signs of wear.
So I’m assuming it was a ‘try on ‘ this isn’t good enough as the shoes weren’t cheap!
To make matters worse I emailed them about this matter but received NO RESPONSE!!
I won’t be shopping with style tread again
Loved the discounted pair of shoes I bought. I live in a rural area and They came within the allotted shipping delivery time frame. Big variety of brands and massive discounts. They had the same pair of shoes I wanted from a local store for half the price! Delivery was prompt and hassle-free. I would have rated it 5 stars if Afterpay was working on their website but it wasn't.
I love buying from Styletread. They stock a wide variety of shoes at very good prices. They offer fast delivery & the return policy is excellent. On two ocassions I've had problems with the quality of the shoes & both times the issues were resolved to my satisfaction. One pair of shoes, the leather had come away but they were still wearable but I was offered a refund, which I accepted but I was allowed to take them to a charity shop & produce a receipt - that was an excellent solution. The second time, I bought some boots which after a wee...k of wear developed scruff marks on the toes, I sent them photos and several days later they rang and told me they had received several complaints about this particular style and again gave me a refund. The problem was the leather was too soft- beautiful to wear but too soft for a boot. My only complaint with the company is that they are very, very slow at processing refunds, which is annoying and seems to me could be swiftly resolved by employing more staff, making everyone happy!
On par with expectations
Styletread have a wide variety of shoes to select from on their site. I decided to purchase a pair of ankle boots, which arrived within a few days of ordering. The quality was good, as it was a shoe brand which I knew of but the box it arrived in was a different brand for some reason. Not a big deal, but I was just a bit concerned when I had to send it back for a refund (shoes didn't suit me unfortunately).
Refund process was good, although the parcel took about a week to return back to NSW.
Overall a good experience.
Wouldn't use again
I ordered a pair of shoes from this outfit. I reviewed the women's sizing guide that was linked from the page and chose the appropriate women's size from the dropdown menu. When I get the shoes in the mail they are men's shoes. Styletread acknowledged the mistake and I sent the shoe's back. They refund me for the price of the shoes but not the initial shipping. Tell me why should I have to pay $10 for their mistake? Really unhappy with the whole experience of dealing with this outfit who can't even seem to tell which shoes in their inventory ar...e men's and which are women's. Update: I have upgraded them to three stars because after complaining they did refund me the further $10. However, for all the hassle I went through I won't be using them again.
Poor item descriptions
I have been reasonably happy with my purchases but they have been limited. Disappointed with some item descriptions which aren't exactly accurate. It seems this company doesn't take much notice of bad reviews or suggestions for improvement. I emailed some time ago about the descriptions for shoes asking for the sole to be photographed so one could see if it was a "grippy" sole or smooth and dangerous. Got a response saying "we'll look into it", but I notice still no photo of the soles of shoes. Probably won't buy from them again.
A Little Tip
Wear them around on carpet/rug before you wear them anywear, as you would do in a shop, to make sure they are comfortable and functional
walking around. Thong/sandal fitted when I tried them on but toe holder too large for a size 6 shoe and I slipped
out of them constantly rendering them unwearable. Costly mistake because I wore them on cement and the soles were a little scuffed trying to keep them on and could
Disappointed that the free shipping when sent back was NOT free. It was deducted from my refund. When I rang to explain I needed the next size up the person answering the phone was brisk and unpleasant.
Love them but looks like they changed
Yrs ago buy my shoes here. If they don't fit , they come to your house pick up free and deliver new shoes! I always get size 8 no probs but one pair a bit tight. But just read new reviews and not game now. I guess changed
Average Customer Service
Its hit and miss with Styletread...beware their returns as it is not easy and some of their staff are not very helpful. I do buy from them and have done over the years but it is not as good a service as it once was. Better to drop at Post office than wait for courier as they have not even turned up for me. They must have a lot of problems as staff seem to lack care.
Only publish positive reviews
The returns policy has been fine and has worked out well - and it would want to, as I've had a few poor quality shoes and boots from this place. You do, however, have to be at home for the courier to collect the parcel, and I'm usually at work, so not really an option for me generally.
I've had some awesome shoes - and some really low quality ones.
StyleTread don't publish negative reviews - so the reviews on their site are exclusively 'high rated' reviews, so you can't really trust them.
Buying and returning are easy and convenient. Unfortunately had poor experience with customer servic
I had a technical glitch on my account but the customer representative on the other end was being arrogant and condescending, saying there was nothing wrong on their end and that there could not be a technical glitch on my end and insisted there was something wrong with my technical abilities (I'm no computer engineer, but I know an ok amount having grown up with computers). So, I made a new account, and lo and behold, everything was running smoothly on the new account and there was not the technical glitch I had experienced. The customer rep, however, was just rude and condescending and he refused to offer any assistance. Apart from this, the shoes are good and returns are easy.
Boots arrived today which I am perfectly happy with except for the scratch mark on one of the boots .Also customer service rudely cut me off as well as telling me Item was sent today but arrived at my doorstep 15 mins later. Sounds like more interested in making a sale not looking after a customer.
Sale has some great bargains but good luck getting refund
I definetely have scored some bargains but each and everytime I sent the unwanted shoes back, I literally have to plead for a refund. I get the email saying they received shoes then 2 weeks later, i realise no refund. I no longer will probably order for them for that reason. I have recommended styletread to friends but hesitate to do so (one friend kept getting sent the wrong sizes so refuses to purchase from them) and another friend was happy but that was with the old system of free returns past 30 days. I still think u can score some great ba...rgains if u can find something u want and fits in their sales. sale has huge bargains, free shipping (well over $50) i loved the old system of free shipping regardless of order amount and free returns past 30 days. That was the incentive for me.
no hassle service
Ordered two shoes from them awhile ago, it was a smooth transaction, the delivery was pretty quick.
Only thing I don't like from them is the limited amount of reviews available.
For shoe brands that aren't very common, reviews are crucial, it helps people decide whether or not they should buy the item. I think their review system is hardly maintained. I've submitted a review few month ago (it was a mostly positive review), but it never shows on their site.
Quick, free shipping and returns, a lot of promotions
Review system is neglected
Questions & Answers
Has anyone complied with the email they send asking you to send them a snapshot of your transaction for security reasons? I find it very odd after I just purchased two pairs of shoes. Not sure I want to continue with the transaction..
Never received the email request as I did not purchase anything from them after the poor service from their customer service personnel.
I purchased the items from another supplier and will never deal with this organisation.
Hi Oriana, That sounds a bit odd to me as I've never received an email asking for a snapshot of my transaction. I'd be suspicious. Before you send anything via email, I'd recommend calling Styletread to see what exactly they want it for. It sounds too much like a phishing email to me.
|Category||Online Shops and Footwear Shops & Brands||Physical Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$65.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Variety of Labels||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay||AfterPay|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
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