I cannot live with this any longer
I purchased a 2.5iS in May 2020, thinking it would be my happy retirement vehicle, but have had nothing but annoyance from the CVT.
There is a jerkiness which nobody can give me a decent explanation for.
I have taken it back to the dealer 3 times, but feel that Subaru is trying to do a snow job on me.
2 branches of my dealer have done "CVT Relearns" but no change.
I have had up to 9 trained Subaru staff tell me that they have never heard of it, and then after they sent data to Subaru, I was told it was "A characteristic of the vehicle"
I have spoken to at least 50 other people who have similar age Subarus and none of them have experienced this.
I am seeking legal advice on Lemon Laws to get some form of recompense.
Purchased in May 2020 at Keystar Rothwell for A$42,000.00.
A lot of fun
This is my third Subaru. I’ve had this model for about three months now and it’s been flawless. It’s very practical and Has great visibility out of the big windows. The engine is economical and has enough power when you need it. Im not a fan of the auto stop start which you have to manually turn off each time if you don’t want it on. There’s no way to permanently turn it off. However it’s not a dealbreaker for me I’m slowly getting used to it. I love the plush handling. Doesn’t corner like a sports car but then again it’s an SUV so it’s underst...andable. 99% of my driving is done On straight road so I like having the plush suspension. It’s very utilitarian with its Boxee shape which I really like. Makes you feel like just packing up and heading out. Lots of fun.
Purchased in June 2020.
Great, but one annoying problem, now resolved by my own investigation
My 2019 Forester has been great but for one minor annoying problem. Three times the tailgate has refused to open by any of the usual means, and I had to extract the groceries via the back seat. Once the tailgate opened of its own accord as I was about to drive off.
If you have had this problem then there is a cure. If you hold the opening button for over ten seconds, the tailgate will usually open, but this is no solution on a car that is less than one year old. Google is your friend.
There is a June 2019 USA Technical Service Bulletin to add...ress the failure of the tailgate to open by any of the usual devices. Most dealers do not have a clue therefore it is a good idea to supply the Bulletin to the dealer rather than just rock up at service and ask for it to be done. Don’t let the dealer tell you that the American vehicles are made there and ours are made in Japan, thus the bulletin is not relevant here. Of course for parts like this, they are common worldwide. It will not be a recall, it will be a repair on demand order. The link to the TSB issued by USA Subaru is below along with the repair part number. This will help you deal with the dealerships. Unfortunately our Aussie Subaru will not respond of its own accord, it needs a push from you. https://static.nhtsa.gov/odi/tsbs/2019/MC-10163005-9999.pdf
Purchased in May 2019 for A$41,000.00.
After having owned a WRX the Forester took a little getting used to, but it is such a refined a driver friendly car that this was an eady transition.
It handles really well for such a high car, and the cvt is crisp and responsive. The adaptive cruise control is really well sorted and helps make commuting far more palatable. It is a perfect size for the teens in the family and is a very manoevorable car in shopping centres. It is engaging enough in the twisties and manages light off-roading consumately.
Purchased in November 2019.
Love this car
I use this car everyday for work and family and outings.
This car is brand new so it will be serviced yearly.
No issues at this point.
Fantastic car i would recommend it for all ages so comfortable and spacious .
Purchased in March 2019 at subaru sutherland for A$43,000.00.
Love this car, I almost live in it.
I have owned this car since March and it has not skipped a beat on the road or off the road. Great safety features that suit me for long driving trips and goes really well off the beaten track.
Navigation System Outdated And Not Current
2019 Subaru Forester
We purchased a new Forester in February 2019 from Liverpool Subaru. We are happy with the car with 1 major exception.
The in car navigation system is out dated and not reliable. I have checked the version of the navigation system and it is 2017. As we purchased the vehicle new in 2019 I would have expected the navigation system to be current. I was not told this was out of date and this may have had some impact on our decision as we were comparing similar vehicles.
We live in an estate and moved into our address in 2016...
Purchased in February 2019 at LIVERPOOL SUBARU.
Questions & Answers
Can you set the vehicle to auto lock at a certain speed or when the vehicle is put into drive? Having to remember to lock the vehicle after all these years of your previous vehicle doing this is taking a lot of getting used to. I don't like the idea of driving around with someone being able to jump into my boot or doors whilst stopped at traffic lights etc if I happen to forget to lock the doors..
Hi @ KSC, The Outback is currently our only model with automatic door locking. The Subaru Team.
Any truth in the rumour that Subaru Australia is enabling auto door locking again in new Forester for 2020?
Hi @ Grime, Thanks for getting in touch. There is no confirmed news at this stage that automatic door locking will be available in the next Forester but please keep an eye on our website for all new vehicle announcements. The Subaru Team. http://bit.ly/2NrKg8N
Just upgraded from a Subaru liberty 2015 (entry model) to a 2020 Forester premium. Very happy with the vehicle in general, however the radio quality and coverage is not great. I find that I need to source new stations frequently when driving, 40-60 Km is about the range. The liberty had a good range and sound. The vehicle supplier could not assist me with this issue. Learning all the new features and instructions was a daunting task and the manuals were difficult to follow. The best source of learning was from American and Canada u tube sites. Pity the car did not come with simple video instruction, it would have saved a lot of time and stress. Love the ride and cabin comfort and low road noise.
Hi @Bob B, Congratulations on your new Subaru! We're so glad to hear that you're happy with your Forester. All our retailers provide a free one month check and chat service for new vehicles where they can go through any concerns you have. We do appreciate your feedback about instructional videos which we will be sure to look into. Feel free to contact our Customer Relations Team if you have any other questions at email@example.com. The Subaru Team.
Sorry, I did contact the retailer about this issue and they could not provide me with an answer, this is why I contacted Subaru Australia.
Hi @Bob B, We're sorry to hear that your Subaru retailer was unable to assist. Just to clarify, have you contacted our Customer Relations Team already? The Subaru Team.
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