14 questions from our users
I bought a 2017 SubaruXV Hatch 2.0i-S new. It has done just over 60,000km, and has been garaged (lock up) and serviced for its entire life. The chrome front door handles are peeling. Subaru have agreed to replace at no cost but I have been assured that they are “doing me a favour”. I rarely have a passenger on board and the passenger side is peeling at the same rate as the drivers side. Surely chrome should not peel like this??
The issue is a manufacturing defect by the supplier of the handles and yes it should not happen. The XV is a great vehicle don’t let this detract from your ownership experience.
Even though your vehicle is out of warranty Subaru are going to replace the faulty handles.
Hi Shirley, We are sorry to hear that your passenger door handle is peeling; however we are thrilled to learn that your local Dealership will be replacing at no cost. If there is anything that you would like to discuss further, please contact our Customer Relations Team on 1800 226 643 or email@example.com. Or you can send us a private message to our Facebook page and we'll be in touch. The Subaru Team.
Yes, I am very pleased that Subaru will replace both front door handles at no cost - thank you, Subaru.
My only confusion is the matter of warranty. When I purchased the car in 2017 I was given a "5 year factory warranty launch promo". I have been unable to find what a "5 year factory warranty" covers. As I have been told twice that the vehicle is out of warranty, I can only assume that such a warranty only covers certain items. Obviously my knowledge of vehicle warranties needs updating.
My 2012 Subaru XV is tomorrow getting it’s 3rd engine in less than 50,000km. I brought the car new and have nothing but issues - never again. I guess my question here is has anyone else had as much drama??
why has it been replaced each time?
Mine had an oil leak under warranty needing to remove the engine to resell the cam carriers. After that it had a ticking noise that was found to be a bent camshaft. Engine out again and new camshaft installed. Now running well at 80,000 kms
We bought our 2012 Subaru XV in March 2015. It ran like a charm, clocking up 110,000 ks without a hitch until four weeks ago when it shuddered, lost power intermittently and flashed about four different messages reporting engine trouble. We've been waiting all this time for the problem to be diagnosed, and now onto our third hire car at great cost. We bought Subaru on the expectation of reliability and thought we were winning the game. Nooooot sooo. We are waiting for some satisfactory answers Subaru!
Hi, I am having same issues like loss of power and high fuel consumption. Also the rpms revs. Up and gears do not change timely. A recall was done to change the valves and brake switch. The engine was taken out. After that I am having issues. What was the solution to yours? Thanks
Having just purchased a 2018 XV Hatch sports, in setting the volume for the front sensors, let alone the rear, the volume on the highest level is actually very quiet, especially if you have hearing aids. Any tips or short instructions to ensure I have done this correctly? TIA
We have a dilemma with our 2012 Manual Subaru XV which threw up all warning lights one evening driving home. Subaru dealer told us we needed a new battery, quoted us 750 including diagnostics test, we had it replaced for half price with a local mechanic. Drove away, and discovered all the warning lights on dashboard again. Second diagnostic test at Subaru dealer (more money:( and now we are told a problem with ABS system which cost 6500 to fix. This knocked me off my feet. Has anyone spent such enormous amounts on this problem, or this car, in one hit? Very angry at this point as I feel there is no guarantee that this may be all that is wrong with the car.
Bought a used 2012 XV and days after buying it, it did this exactly. Turns out it just needed a new o2 sensor.
Subaru XV 2018 S series I think there is a minor glitch in the phone software
When I select and save my Favourites from the phone list they only appear for a day or two then vanish
I have done this three times.When I charge my mobile from the USB port the auto uploading of the address book deletes the Favourites
I have just purchased a new Subaru XV 2017 and the AM radio reception is awful - lots of interference and crackling. Apparently this is a known problem with no immediate fix in sight. Has anyone else experienced this too?
I have had the same problem with the radio. Its a problem with the XV and the Impreza. You are right, Subaru have know about it for a while and so have their dealers. The dealers have sent reports to Subaru about this problem but to date Subaru are stonewalling, no doubt because it will require a recall. The local service manager told me that Subaru has put a small AM radio in these vehicles because the AM band will be discontinued in 1019.
I have contacted my local Consumer Affairs department and the ACCC and I would suggest you do the same. If the ACC gets enough complaints from the public they will take action against Subaru because they are selling these vehicles with a known fault and not telling the consumer. This offends ACCC laws. According to Consumer Affairs (SA) the dealer is responsible for repairs.
I had a 2013 XV and never had a problem with the AM radio. I purchased a new XV in 2018 and have been doing battle with Subaru Australia ever since. This weekend I will be lodging a formal complaint with NSW Consumer Affairs and will be writing to every motoring writer and editor in Australia and NZ asking them to publicise the problem.
Also feel free to write top Colin Christie , he's the CEO/Chairman of Subaru Australia. He's a rude prat and never responds to complaints so feel free to be as rude to the fool as you want to.
Have same problem with 2018 model XV purchased December 2017. Reported to dealer at first service and told it is a known fault which should be corrected April/May 2018. This is in Australia where the AM band is going nowhere due to ABC being emergency broadcaster. ABC is national publicly funded broadcaster and only long distance radio service available across the country.
Trying to removed right hand rear tail light , removed the two bolts but seems to be tight at front any help appreciated? 2012 xv
My gp7fkfc/s XV (purchased new a few days ago), has a manual (i.e. book of instructions) that covers a number of different models. Even so, when I wish to find the buttons to operate the external mirrors, all I have is a wee button that I can twist (left mirror right mirror and neutral position). I am still looking for the lever/button to ADJUST these mirrors. Being very lazy opening the window and doing it by hand seems tedious. Any ideas?
Have you tried using the 'twist' button as a joystick - ie pull back, side to side, etc?
I have lost both keys for my XV 07/15, but Subaru looking for 5k to fix the entire system. Do u know anyone one in Perth that can only make standard key so I can drive?
I'd be very susprised if anyone other than a dealer can fix this, because the idea is that it shouldn't be possible to steal a vehicle and just make new keys for it. You need one working key to prove to the system that you're entitled to program new ones. Even a dealer may have to replace the vehicle's computer to fix this, hence the price. 5K seems excessive, and if you had a mind to, you could challenge that later before the relevant tribunal in your state, but in the short term, I suspect you'll have to pay it.
Hmmm !, now let me see! You lost both sets of keys. You do understand the idea of two sets of keys ? Use one , spare one. Sorry I just find it hard to understand how you lost both sets. Anywhoo, with out a set to copy from your in a dark place. Oh by the way I agree that 5 k is outrageous. The first thing I always do after purchasing a new car is get a standard key cut. This key has no other function that unlocking doors or starting the car. This key is always attached to the car via very strong magnet or a wired safety line attached somewhere to the car. Another idea is try to find the company who takes these cars off the boat when they arrive. Surely the keys we get, all shiney and new are not the same ones that the drivers use to take them off the boat with. As I said good luck!
Have any XV owners needed to replace the CV joints at 4 years of age and 68 000 kms.?? The RAC suggests its not acceptable. Apparently the non genuine part maker has also stopped making the parts as there are problems with them.
This sounds low, unsure if it relates to your situation have read on a US Subaru Impreza and XV site regular full lock turns during tight U turns or turning the wheel hard lock to lock when the car is stationary while parking will put stress and severly reduce the front CV joints life on the good side the U turn radius is impressively tight on these cars.
Thinking of buying an XV apparently there are 3 different levels of finish. What do I get extra in the L & S models?
to be honest there are heaps of extras in the L and S models such as different gauges, start and stop and extra USB connections. But the S model has indicators on the side mirrors, self level lights, rain sensor wipers,leather interior, push start key less entry, chrome handle inserts, etc all the nice little touches that look a million dollars and a heated seat i think. There are a few more things but i think that would give you an idea.
Thanks for the reply.After doing a bit more research I see that you get a leather rimmed steering wheel on L & S & leather seats in the S. Looks like both models have a GPS & Reversing Camera in the dash and a sunroof in the S..Test drove a 2013 basic model without leather wheel and automatic gears. Afraid that I have been spoilt by having a leather wheel and manual gears in my 2002 Subi RX which my wife and I at 70 yrs. are finding it hard to get in and out of.
So it's a S model manual gears for me if I can find one with low K's,in the orange colour at the right price.
Greetings, I've read critics' reviews stating that the VX has excessive engine and wind/road noise. Has this been your experience?
Hi, to answer your question in short... No. Wind noise could be better, but it's fine for the most part. At very high speeds (110-130km/h) for a very d long time you might want to look else where, but to be honest with you, if you like the car for everything else, I would buy it. I wouldn't expect it to be a concluding factor in the purchase of this car... Important factors should include performance, handling and comfort.... Or whatever your needs may be. Hope this helps, they are a fun car to drive. Cheers
Wind noise in general was not a problem, but road noise on highway asphalt was terrible, we attributed it to the rather low profile tyres. At exactly 100km/hr the vehicle whined to distraction, on delivery we also has an annoying rattle from the dashboard speaker grill on the driver's side, this was fixed by the dealer.
I have 2013 xv-i cvt with paddles. Only have 8500kms,since about 4000kms there is an intermittent vibration from take off when turning a car also had the transmission software updated due to a feeling of driving with the handbrake on.has anyone else got/had this vibration which can be felt through the passenger floor as well as drivers,Subaru claim they couldn't feel it,I reckon it's something to do with the drive componentry.
I also have a bit of vibration when taking off and turning at the same time, particularly when turning right and giving it a bit of welly. It's not bad and I've described it before as more a grumble. I agree the issue is in the drive train and is probably due to being permanent all-wheel drive. I haven't been overly concerned and I have accepted it as normal. Currently 70,000km trouble free...
We had a 2012 impress hatch before the xv & that car was A1.no issues at all,only got the xv as it's easier getting in & out due to us getting older.
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