Multiple Paint Chips totally spoil an otherwise great little car
Within 6 months of purchase our new XV, I noticed a number of chips to the paint on the bonnet. I notified the dealer who referred it to The Technical Department of Subaru Australia. Without undertaking any testing (I specifically asked if any tests were done and was told in an email "no"), Subaru determined that the chips were caused by "outside influences" (as if that wasn't bleedin' obvious) and that there is no problem with the quality of the paint. This is despite many references on the internet to similar problems with the specific colou...r of Sunshine Orange. Check them out for yourself. Since then the number of chips have steadily increased (now 15) and spread to other areas of the car. Our car has never been driven on anything other than suburban roads and highways. Clearly we could now never risk taking it off road. It appears that the paint can't even handle normal suburban driving. Subaru appear untroubled by that. Hardly a vehicle of the "rugged character" were lead to believe it was when we bought it. Anyone else having similar problems?
Questions & Answers
My 2018 G5X 2.0i-S died. CVT and Diff - I was told it was because the mechanic had not refilled the front diff with oil. I drove 6000kms with no oil if that is the case. Is that even possible - day trips of up to 500kms over mountains at speeds of 110? There seems to be a lack of accountability around faulty CVTs in XVs in Australia. Repair bill almost $13000 in a two year old car...it is with Fair Trading...
Hi @ Wendy, We're sorry to hear of your experience with your XV. Our Customer Relations Team is available on 1800 226 643 or firstname.lastname@example.org. Alternatively, you're welcome to send us a private message to our Facebook page with your vehicle details and we'll be in touch. The Subaru Team.
It is being investigated by Fair Trading. Your Customer Service person would not escalate nor let me speak to his manager. He was sexist and ageist. Customer Service - poor.
Hi @ Wendy. Thank you for your response. Our team will respond to Fair Trading accordingly. Take care and be safe. The Subaru Team.
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|Category||Small / Compact SUVs|
|Transmission||Continuously Variable (CVT)|
|Drive Type||All Wheel Drive (AWD)|
|ANCAP Safety Rating||5 Stars|
|Fuel Consumption||7 L/100km|
|Fuel Tank Capacity||63 L|
|Engine||4 Cylinder 2.0L|
|Max Power||115kW @ 6000rpm|
|Max Torque||196Nm @ 4000rpm|
|Country of Manufacture||Japan|
|Maximum Towing Capacity (braked)||1,400 kg|
|Maximum Towing Capacity (unbraked)||650 kg|
|Manufacturer Warranty||5 year(s)|
|Ground Clearance||220 mm|
|Release date||June 2017|
Other Small / Compact SUVs
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