Rust after only 7 years
Bought a 2013 XV brand new and have always had the car serviced, garaged and no damage with only 106,000 K’s on the clock. Raised the boot and noticed that just below the roof line around the spot weld that there was an amount of rust. This is a well protected area so no damage to the paint could possibly occur. I contacted a repairer who said that there is no way that this rust should be there on a 7 year old car and that I should contact Subaru about it. I did so and was told to bring in my car and that they will take and send photos of the r...ust to Subaru to have them make a determination. A couple of days later I was contacted by the dealer service centre to bring in all my service records which I did. 2 days later I received a SMS message saying Subaru declined my request for them to repair the issue. I contacted Subaru direct asking why and the reply was that “presumed external factors” caused the rust and that I needed to prove there was a manufacturer fault for them to have another look into my claim. How can you prove a manufacturer fault on an area of the body that is well protected from any external factors. Would advise anyone with an XV to replace their car before warranty runs out as no goodwill will be shown. This was my second Subaru as the I had the previous one for 16 years and not a speck of rust.
Purchased in March 2013.
Ok but not great!
Bought this car from new and while the engine has never let me down, I have had to replace all the central locking door actuators periodically as they fail and not all doors lock or unlock when pressing the key remote. It’s frustrating because Subaru never has the parts so it means 2 visits to the dealership each time! It’s done nearly 90,000kms now and I had to get the front struts replaced due to clicking and knocking noises. The only thing about the engine is how noisy it is when cold and revving so high. Same when you turn the engine off, i...t like it has run a marathon and it’s trying to rest. It ticks..... so annoying because it doesn’t sound healthy. Drivers seat is noisy and creaky from the poor quality leather and parts. It’s an ok car but I wouldn’t buy another Subaru, first and probably last for me. Everything is now fixed on it and working perfectly which is positive and they are easy to clean and maintain so I will sell it at 5 years or 100,000kms.
Purchased in June 2015.
Multiple Paint Chips totally spoil an otherwise great little car
Within 6 months of purchase our new XV, I noticed a number of chips to the paint on the bonnet. I notified the dealer who referred it to The Technical Department of Subaru Australia. Without undertaking any testing (I specifically asked if any tests were done and was told in an email "no"), Subaru determined that the chips were caused by "outside influences" (as if that wasn't bleedin' obvious) and that there is no problem with the quality of the paint. This is despite many references on the internet to similar problems with the specific colou...r of Sunshine Orange. Check them out for yourself. Since then the number of chips have steadily increased (now 15) and spread to other areas of the car. Our car has never been driven on anything other than suburban roads and highways. Clearly we could now never risk taking it off road. It appears that the paint can't even handle normal suburban driving. Subaru appear untroubled by that. Hardly a vehicle of the "rugged character" were lead to believe it was when we bought it. Anyone else having similar problems?
Annoyed with Subaru service dept answers to my questions
Use the car every day, school run and to work etc. Serviced when due, fixed any small problems as they have occurred. Now have issue with key staying in lock and have to turn on and off until it releases. Subaru do not want to know about the complaint. I wanted pricing to repair but he just kept going on about no good will as I had not had all the servicing done at a Subaru dealership - I get the services done at a reputable workshop near where I am working. Could not have been more disinterested!
Bit expensive, but good drive
I had this car for almost 3 years now. I believe car was expensive at the time of purchase whem compared to competitors. However, I am happy with mild off road use. Ride is bit hard on free way. Good as a used car because quality will be ok for long term use
Needs more power and the option of a manual transmission
The new subaru xv has decent handling and always feels well planted. Its higher ride gives you enough clearance for some mild off road driving. The interior is fine and easy to use. I am disappointed with the power that the car has, it is ok for an everyday drive but struggles with quick acceleration, going up steep hills and overtaking. I would have also liked to have the option of a manual transmission
A great concept poorly executed by Subaru
The car is kind of cute, has an particular style to it and has some appeal in being "different". The vehicle doesnt offer value for money, if you can find $30k of value in this after owning it for a year I would eat my hat. Again the concept is great but poorly executed - motor really lacks power, sound system and blue tooth is an absolute joke, the paintwork very thin, car is quite noisy inside, very cheap feeling interior and the drivers seat must the something they reupholstered from a war time blitz truck. The rear shock absorbers are just ...shocking, zero control of the rear of the car, rubbish manufactured by Showa, there is an aftermarket KYB shock to replace them with that is much better but still falls short of being very good. The FB20 engine likes a good drink of oil too if you are unlucky, mine goes as it is meant to but can consume 1 liter per 1000km on a hot weather day. The better things, fuel econ can be amazing, the clearance is excellent, the AWD system WILL find traction anywhere, brakes are very good and roadholding up to 100kmh is good but is very much attention seeking after 120kmh if road surface is not PERFECT. Look for a low km XV for about $17 000 if you can, at that there IS value in this motor car
Hopeless amount of luggage space
I wasn't allowed to test drive away from the seller's selected route. I didn't check the boot space and after buying it found it was impossible to get my grandson's pram in it. The driver's seat isn't as comfortable as my former Corolla. Don't back it into a parking spot as the squared off bumper has been scraped by people slicing it when they cut into park. It is just out of warranty and the mileage indicator has gone berserk showing 570kms one minute, 630kms the next. Up and down like a yo yo. I have had to have the clock fixed twice and i...t is getting fast again. The manual is difficult to read. I wouldn't recommend this car if you want plenty of room and value for money. Very expensive for what you get when compared with others in this price range. ALSO, they force you to have it serviced every six months or you lose your warranty.
Did everything soundly
My wife and I had the 2013 model, middle of the range with CVT. In white it looked great and rugged. We saw it as a Impreza with hiking boots basically. My wife was pregnant at the time so we compromised on size because we didn't want to be in the big SUV craze, (but we are now :(). We loved the ride height, getting in and out was easy compared to our previous cars, the thought that we could go off road was good, we knew it was not a 4WD, but the Subaru AWD system is renowned to go further and it could handle bumps and gravel :). And it's a goo...d car for a couple with 1 child or dog I guess. It does also two 750kgs unbraked. And good safety features. The cons that we experienced were that the Bluetooth audio quality was not the best, so we used it only in spurts, and the phone Bluetooth sometimes had issues reconnecting. It had a really small boot, could not get much in before it was full. It also was very slow between 2nd and 3rd on the CVT...and by slow I mean gutless. It needed the 2.5 or a small turbo in my opinion. The Yokohama tyres from factory only got us about 36000kms, not bad but I probably expected around 50-60000kms. If you are 6 foot or over in height then you may have trouble getting comfortable in the back. Servicing prices were good. All in all it did what we asked, and did it without fuss and was more reliable than our other cars.
Has annoying details
The seat is not comfortable. The sides appear to be designed to provide support when going round bends, but I find they just dig into my ribs and kidneys.
The automatic engine stop (at traffic lights, for example), can be disabled, but the disabling isn't remembered. It must be done again each time the car is started. I usually forget, resulting in additional wear on the starter, battery and engine. There appears to be no way of permamently disabling this feature.
The daytime running lights cannot be disabled other than by disconnecting t...hem, and they can be confusing in a garage, making it seem that the headlights are on. When the car is started, a page of text appears on the display imploring the driver to obey the road rules, and drive safely. This cannot be disabled. I don't need to be patronised by my car. The analogue speedometer is small and has a ridiculously small range for the legal speeds - about one quarter of the dial. This may be deliberate so as to encourage people to upgrade to the L level (as I did) in order to get the digital speedometer.
- XV G4X 2.0i (2015-2017)
Major Design Fault Spoils An Otherwise Good Vehicle!
I bought my 2015 Subaru XV Crosstrek in May based on research and reviews but mostly because I really need an AWD for our dirt roads. In the end it came down to price and I got a very good deal from the Subaru dealer in Bateman's Bay. We live in Tamworth but the XV was $5,000 cheaper than anywhere else, so it was well worth the drive.
PROS: very responsive handling, hugs the corners well, very smooth gearbox and clutch, comfortable seats, plenty of legroom, rear doors open up nice and wide to make it easier to get in and out, plenty of room to...
Xv oil consumption
2012 xv using excessive oil,ran out of oil once,on third oil consumption test. The first test Subaru over filled by 7mm on dipstick,so how trustworthy are they when they measure oil burn, 1st test used 800ml over 3000km,2nd test 650 ml over 3000km, local dealer said its normal to burn 1litre per 2000km, been dealing with this for 9 months ,it's a joke,time to start making people accountable,very dissappointed with response,they also want to look hard at their slogan all for the driver,
Horizontally Opposed Piston Engine in a SUV
I have just test driven a Subaru XV Sports 2014. During an emergency braking exercise I have noticed that the whole Engines shakes and I felt like something is going to fall apart.
I wonder if that is due to the centre of gravity being higher in a SUV than a Sports car where similar type of Horizontally Opposed Piston Engines are used by some manufacturer.
A really nice car to drive ,BUT many problems and a long time to rectify....not sure if it was worth the trouble. The car has been using and running out of oil since I bought it new. The dealer and Subaru people say it is normal to use up to 2 litres of oil between services and to carry a container of oil on long trips. I have run out of oil 4 times in the 40,000 km since I have had the car and it has been topped up numerouos other times. The first time was Christmas day between Cooma and Canberra. Very distressing and inconvenient. The dealers...response was for me to have the oil checked every 2,000km and topped up. Kept telling me there was no problem. After it used 1.5L in a few thousand km they asked me to have it monitored every 1,000km. Eventually after many complaints etc they are going to fix the excessive oil use. The parts have been ordered even though the motor has not been pulled apart, so they obvious knew what the problem was the whole time. A very unstiosfied customer. My father-in-law is now having the exact same problem with his new Forrester. Update: After 2 years of battling with Subaru and running out of oil at least 6 times, being told the car is ok and having it monitored ever 2000 km it was finally "fixed". I drove it on the weekend having and ran out of oil. I had done a total of 400km since it had been in the workshop for 4 days and "fixed". Now they are looking at it again.....not a good outcome so far. Who drives a new car and fills it with oil every few kms ?????? I now only drive in the sydney CBD for fear of getting stuck AGAIN on a freeway. Comfort easy to drive. Uses huge amounts of oil and I couldn't drive more than about 1,000km without running out of oil
Subaru xv using excesse oil
My 25 year old daughter bought her first new car and since she had it has been back and forth to the repairer with using to much oil they keep telling us this is normal i have never heard of a new car using this much oil we going to take this further and lodge our complaint with the court as getting nothing back from subaru very dissapointed if they new the new subaru use oil we should of been informed as my daughter would never have purchased this car
Using way to much oil
Questions & Answers
I am really disappointed with my Subaru XV. I have always been an advocate for Subarus and was excited to be able to buy this burnt orange XV back in 2016 brand new. I bought the additional warranty to cover me for 7 years. Within 6 months the silver cover on the internal front doors was all scratched and looking terrible, and I’m not rough with my possessions and look after them well, then an oil leak from the engine in under 3 years which I had to fight to get warranty for ending up taking the vehicle to another dealer over 100km from my home and now I can not open my back gate. It started opening by itself, clicking on and off and then refusing to open at all. Once again my local dealers tell me this is not warranty and I’ll have to pay around $700 to get it fixed with a new switch (?). I can’t understand why I have to fight for things that should not be faulty , I don’t have lots of km on my vehicle and I did pay for additional warranty - looks like I might have to change my mind about the brands I trust and believe in . Why do I have to fight for warranty and when did you stop caring about the quality of your cars?
I bought a 2017 SubaruXV Hatch 2.0i-S new. It has done just over 60,000km, and has been garaged (lock up) and serviced for its entire life. The chrome front door handles are peeling. Subaru have agreed to replace at no cost but I have been assured that they are “doing me a favour”. I rarely have a passenger on board and the passenger side is peeling at the same rate as the drivers side. Surely chrome should not peel like this??
The issue is a manufacturing defect by the supplier of the handles and yes it should not happen. The XV is a great vehicle don’t let this detract from your ownership experience.
Even though your vehicle is out of warranty Subaru are going to replace the faulty handles.
Hi Shirley, We are sorry to hear that your passenger door handle is peeling; however we are thrilled to learn that your local Dealership will be replacing at no cost. If there is anything that you would like to discuss further, please contact our Customer Relations Team on 1800 226 643 or firstname.lastname@example.org. Or you can send us a private message to our Facebook page and we'll be in touch. The Subaru Team.
Yes, I am very pleased that Subaru will replace both front door handles at no cost - thank you, Subaru.
My only confusion is the matter of warranty. When I purchased the car in 2017 I was given a "5 year factory warranty launch promo". I have been unable to find what a "5 year factory warranty" covers. As I have been told twice that the vehicle is out of warranty, I can only assume that such a warranty only covers certain items. Obviously my knowledge of vehicle warranties needs updating.
What is the difference between g4x and g5x?
Is the boot design differently? I have someone giving me a cargo boot mat which fit the g4x model. Can it be used in my xv 2020?
Get an answer from our members and Subaru Australia representatives
|Category||Small / Compact SUVs||Small / Compact SUVs||Small / Compact SUVs||Small / Compact SUVs|
|Transmission||Continuously Variable (CVT)||Continuously Variable (CVT)||Continuously Variable (CVT)||Continuously Variable (CVT)|
|Drive Type||All Wheel Drive (AWD)||All Wheel Drive (AWD)||All Wheel Drive (AWD)||All Wheel Drive (AWD)|
|Wheels||17" Alloy||17" Alloy||18" Alloy||17" Alloy|
|ANCAP Safety Rating||5 Stars||5 Stars||5 Stars||5 Stars|
|Fuel Consumption||7 L/100km||7 L/100km||7 L/100km||7 L/100km|
|Fuel Tank Capacity||63 L||63 L||63 L||63 L|
|Engine||4 Cylinder 2.0L||4 Cylinder 2.0L||4 Cylinder 2.0L||4 Cylinder 2.0L|
|Max Power||115kW @ 6000rpm||115kW @ 6000rpm||115kW @ 6000rpm||115kW @ 6000rpm|
|Max Torque||196Nm @ 4000rpm||196Nm @ 4000rpm||196Nm @ 4000rpm||196Nm @ 4000rpm|
|Country of Manufacture||Japan||Japan||Japan||Japan|
|Maximum Towing Capacity (braked)||1,400 kg||1,400 kg||1,400 kg||1,400 kg|
|Maximum Towing Capacity (unbraked)||650 kg||650 kg||650 kg||650 kg|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Ground Clearance||220 mm||220 mm||220 mm||220 mm|
|Release date||June 2017||June 2017||June 2017||June 2017|
Other Small / Compact SUVs
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