sumo electricity review
fixed pole electricity
frequent drop outs for several hours at a time
we rely on electricity entirely ( no gas , Solar power not reliable due to weather conditions and poor return on extra power to mains )
Very happy with the service
Reliable supply no dropouts. Very helpful customer service. Easy and quick resolve of my issue due to paying wrong account number. Friendly service by the operators. Recommend to new customers.
Electric power easy to deal with. Quick service helpfull . No long waiting on phone . Initially problem solved quickly . Happily recommended to other friends. Nice to speak to a Australian representative
Sumo power, which I am disappointed to say has increased in cost...but today I called as I had a request to place my wife''s name on to my account for future billing, and an operator Greg was pleasant and most helpful, thank you.
Provided solution and was easy to talk to
Contacted service desk re: bill payment and not having received an invoice.
Customer service rep was polite and accommodating in listening and providing solutions
Thank you will continue to use Sumo for services
Sumo is very reliable power supply and i will not change from them as far as they look after me.
The facrs is that sumo is a very good electric and gas supply in Australia, i encourage people to join sumo because they know what the customers want and reliable.
Extremely helpful and friendly staff
We are with Sumo for electricity and the changeover from AGL was extremely easy. So far everything is great and when our gas contract is over I will enquire with Sumo regarding rates
Very good telephone service
each time I call SUMO the phone is answered quickly by a polite person who speaks very good english and is easy to understand. They do everything they can to resolve my issues on the spot and do not hand me off to someone else. this is very good customer service. keep on doingthis.
Really great service
Have been with Sumo for about a year. Very happy. Just called up because I am late on my payment. First time late, and they are going to cover the pay on time discount because it's my first time late. Very surprised and happy.
Perfect, and electricity charges and discounts are amazing. So glad I came over to SUMO.
My call wasn't about black outs. My was calling in relation to a credit off my electricity account. As usual the the gentleman who took my call was courteous, patient and knowledgeable. Most importantly he did help me with my plight. thank you
It was lovely to speak to an Australian over the phone and not from overseas. I believe we need to keep our own in the workforce. The staff understood me and my questions were answered quickly and with no difficulty. Keep up the work in employing local people.
always very helpful , whenever I had a query or a problem it was always solved . never been passed onto anyone they very willing and reliable , I would recommend Sumo to everyone
It was about a different matter. My enquiry was dealt with satisfactorily. I was asking about the governmental rebate concerning my electricity costs. I got all the answers that I needed.
sumo I a good company. I am very happy with them. Josh explained where my solar is on my bill. I can now keep track on everything . Thank-you for your help
service and pr
When I rang to pay my bill the person that helped me was very polite and helpful I think his name was Josh My power drops out late at night on a regular basis
Very kind and well spoken to the point.
Change of Bank account for direct debit. Job was done in a few minutes. Good work, well done. very prompt and well spoken, directly to the point. everything OK within 5 minutes.
Was very happy with the way that my enquiries handled very professional.I would be happy to enquire about my power or gas at anytime if this is the outcome always.
late payment of my bill
this was a good experience the service person was very polite and helpful. i would call again to seek help with my issues with your service, very happy, thank you
calling to check
Called Sumo as i have a panic attack prior to my Direct Debit payment, needed to check. the customer service i received on the phone was excellent the lady checked everything for me and reassured me that all would be well. Thank you Sumo
Worst customer service - would never recommend
My partner and I have had an endless amount of issues with Sumo. After switching names after our housemate moved out, they didn't send us a bill for a few months, we called to confirm the name change had been made - they hadn't changed the name yet after we called them 3 times to do so. A few more months went by, still no bill (we still had electricity and gas being provided, but hadn't paid anything). Called again, the name still hadn't been changed. A few months went by, AGAIN we called, name still hadn't been changed. After nearly 10 months ...of not paying anything, and not listening to our request of a name change, they send us a bill of over $1200 to be paid within a couple of weeks. We then went on a payment plan, they messed that up to. I'm bored of writing this review because this is just the start of our issues with sumo. DO NOT use. We've already switched.
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