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Sumo Electricity

Sumo Electricity

4.0 from 496 reviews · View Statistics

Reviews

  • Transparency
    4.4 (307)
  • Customer Service
    4.5 (379)
  • Rates and Fees
    4.1 (346)
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Barbara W.

Barbara W.South East Queensland, QLD

Amazing service

published

I had an amazing young boy oliver who had been in the sun all day knock on my door the other day and me and my neighbours would’ve loved to sign up for sumo but we were unable to change due to the body corporate. As soon as I move sumo all the way

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Suzanne S

Suzanne S

  • 2 reviews

February invoice

published

Excellent customer service. I had overlooked a due date payment for an account and rang Sumo who immediately adjusted the account due to my good on time track record with payment

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Amanda R.

Amanda R.Gippsland, VIC

Happy to be with Sumo, great customer service

published

I have been Sumo - electricity for years, really happy with their customer service and competitive rates. I am now with Sumo for my internet as well., good service too. Happy Customer.

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JKS

JKSSydney, NSW

February invoice

published

I phoned concerning what I considered was an error on my February account.Joshua answered the phone and within minutes heard my concerns and adjusted the account, in my favour, immediately

Incentivised ReviewNo
ServicesElectricity
p davis

p davisSouth East Queensland, QLD

  • 3 reviews
  • 6 likes

Power

published

I decided to switch to Sumo in January never sent a plan so i went back to my other supplier.Then i received a bill from Sumo for 21days $88.88 looks like a guess to me.I only pay a bit more than that for 90days.No pensioner Discount no Government rebate no supply discount.Learnt my lesson back to my old supplier as i know they don’t rip people off.

Incentivised ReviewNo
ServicesElectricity
Christine P.

Christine P.Canberra 2600, ACT

Invoicing System

published
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Rates and Fees
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Glenn

GlennGreater Melbourne (Inner), VIC

Great Company with a Very Helpful Staff

published

Never Had any Power Dropouts or any Other Hickups Spoke to a Rep called Brad this Morning and Found Him So Helpful with a Minor Account Problem i Had and the Problem was Solved very Quickly

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Marsman351

Marsman351Greater Melbourne (Metropolitan), VIC

Putting the customer first

published

Contacted Sumo and spoke with Morgan in relation to extending the due by date to settle my electricity bill. Morgan was courteous, friendly and accommodated my needs with no fuss. We discussed other opportunities to tap into Sumo services and its something that I will consider.

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Emily A

Emily AGreater Melbourne (Outer), VIC

Excellent Customer Service

published

I spoke with Tori today who was an absolute legend. She listened to my query, provided me with all the answers I needed but was also extremely understanding as well.
Very grateful to have spoken with you Tori and thank you so much for helping out today!

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Remone

RemoneSydney, NSW

  • 3 reviews
  • 1 like

Great rates and customer service

published

Also simple to deal with and connection reliable. They manage to offer very competitive rates and customer service is easy to talk to and happy to help whenever I call

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sandrathapa

sandrathapaSydney, NSW

Efficient and quick and easy.

published

Signed up to Sumo as it is Australian owned and operated. The transfer was smooth and simple and when I checked to confirm if direct debit had been set up the phone call was answered instantly, no waiting time with pleasant service. So glad I made the switch.

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Shae

ShaeGippsland, VIC

What a great deal

published

Called to speak about my account, was given a better offer than what I already had, and then they offeres a better price on my gas who was through a different company. Staff were fantastic and very friendly

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Jessica L.

Jessica L.Greater Melbourne (Inner), VIC

Tori is amazing!

published

I had a few questions regarding my accounts today. I had the pleasure of speaking with Tori, she was an amazing help!! Great customer service, thank you Tori and thank you Sumo!!

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Your customer service

published

Both electricity and gas were already connected so it was just a change over from supplier. The only power outage was done by Sumo's supplier with plenty of advanced warning about any disruption of electricity supply and for how long with loss of power.

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Dhruv

Dhruv

  • 3 reviews

Liam was extremely helpful and suggested what would best fit our requirements.

published

Liam helped us review the current energy plans as the energy bills were pretty high. He discussed our requirements and proposed the best alternative plan that would suit our requirements.

Incentivised ReviewNo
ServicesElectricity
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Sumo is a great Aussie company

published

Sumo is a good company and the pay on time cheaper rates were a high incentive for paying on time. I had both gas and electricity with sumo and power was good

Customer Service
Incentivised ReviewNo
ServicesElectricity and Gas

perefect

published

excellent service from Tori, Tori was extremely helpful very friendly efficient pleasant eager to help would recommend these services to anymore and reassuring. Happy to refer anyone to this organisation as the service was very professional. Thanks Tori :)

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Nusrat

Nusrat Sydney, NSW

Electricity & Gas Connection

published

Great customer experience from Brad, one of the customer solutions specialist. Also have been using Sumo Power for 2 years and happy with their service. Highly recommend others their connection.

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Sheldon

SheldonGreater Melbourne (Metropolitan), VIC

Great Customer Service

published

Vanessa assisted me with Gas and Electricity. Applied credits where required and re-assed my plan and offered me better options without me asking for it. Well done and finally received some great service all round

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Jules

JulesGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Sumo - Fantastic service

published

Fantastic service from Brad at Sumo electricity- very helpful and knowledgeable. Highly recommend For professional service with a pleasant and helpful staff member. Great to have an easy to talk to service centre.

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Questions & Answers

Simon F

Simon Fasked

Electricity

I'm a prospective Sumo energy customer and struggle on the telephone. Does Sumo support email or online chat? They only advertise telephone numbers :-(

1 answer
Sumo
Sumo Service SpecialistSumo

Good Morning Simon, Firstly I would like to apologise for the delay in responding to your enquiry. We certainly do have webchat available on our website just follow the link and enter your postcode to get started! Here is the link: www.sumo.com.au This will also let you complete an entirely online sign-up for your energy needs!
In addition to this, you can submit an enquiry via the update my details webform here https://www.sumo.com.au/update-my-details/
If there is anything further I can help with please don't hesitate to reach out. Warm Regards, Georgia @ Sumo

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Details

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CategoryHousehold Utilities and Energy Providers
Services ProvidedElectricity
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