I rang to enquire about my bill which arrived in the mail yesterday.
I spoke to a girl/ lady called Vanessa who was calm, efficient, reassuring and pleasant.
And you wonder why my account is with Sumo? It’s because of the great Customer Service.
Sorted my query simply and recommended a new, cheaper product. Very pleased.
Happy with reliability and account service, including email advice. Arranging a new product today was a simple process. It did make me rely on the product information provided, although verbal advice is not always best.
Perfect for our needs. Renovating and selling our old unit and transfer power to the new one.
We needed electricity for renovating and selling our unit. We didn't want a contract just enough until the sale. SUMO said no problem. Settlement is in a couple of days so we stop paying and the new owner takes over. We were so impressed that we offered the new owner the SUMO phone number and our account number so she could transition without stress if she wishes.
Best service polite and friendly
Very happy with the service and just twice we had a dropout.hjdhshai bduhdb3 hsudhe hshe ysye shs whsh euue euhehe eh sue eue sue sue ue eue eue uehe heeh
Very helpful for both gas and power
changed both gas and electricity plans
Very helpful sorting out all that I required for my services
Very friendly operator and looked at everything including what I did at the last call
Anthony : Super star
I enquired about changes to my billing for both electricity and gas . Anthony was extremely helpful in all that he did . A fine example for the company. Thank you Anthony
I had some issue with my current rate and discount offered. I have been offered a new plan which is very competitive. I have switched over to the new plan. The help desk explained the details very well and the date of next plan review.
Keeping higher rates and sucking customers money until customer call and question
I was a customer for long period with this energy company. They have given me very high discount rate. But resently I checked and their after discount rates are very high with market rates. When I was questioning about that, they start marketing among their own another plan and showing me benefites. For Electricity, I have paid more than $ 50 each month (4 people house). I want to protect other people from these type of companies.
Top Customer Service
I have been with Sumo for 18 months and have been very happy with the rates and the customer service. Today I spoke to Izzy who was extremely helpful and informative. All my questions were answered.
Happy with the prices and excellent customer service.
I have got both gas and electricity with SUMO. Transition process was smooth and discounts are great.
Mostly I am happy with the excellent customer service.
So far so good.
Great customer service
Great service, Bills were easy to understand and the team were great. Very easy to arrange disconnection for moving house and connection as well. Great work customer service, well done
Rang re account not arriving was answered by brad in 3 rings sorted me quickly and easily. I am not used to real people answering the phone with these companies
Very good service by the person who helped. Was very understanding and superbly helpful
Set up process was excellent
No interruptions. No drop outs.
Very good connection. No hassles.
Service is very reliable
I recommend to my friends and colleagues and family.
It seems I got a better deal
Not sure and no I didn't receive any dropouts.....as yet!!
There was no time frame limit and we are with Sumo for power and gas. Not sure why we must put in 30 words for this survey?
A spamming company that harasses you with emails texts and call! Avoid at all costs!!
Don't use this mob, worst company.
They spam you with emails and text after you leave even if you hit unsubscribe .. they still email. I'll be taking legal action against them if they continue to spam me. They have made it so hard and complex to unsubscribe your email and phone number from them!! Damaging for their brand & reputation.
Do yourself a favour and find a better company that understands customer service without spamming them.
.. for anyone that works for Sumo... Ask yourself 1 thing.. why do I work for such a s#it company, where did my life go so wrong? And leave.
Great customer service
It’s was addressing a late payment of my electricity bill. Jerome was very cordial and professional in how he handled my issue. It was sorted within minutes and I was able to get back to work
Electricity Bill payment issue
I had a billing problem and after a short call the issue was rectified. The problem was my emailed receipt had the incorrect account number which was substituted with the receipt number
Good Australian company
Our power and gas were put on same day as we had contacted sumo which was great ; we were very happy with that.
It’s very reliable , we have had a few drop outs when we have had a few appliances running at the same time though
Great service always
I have gas and electricity and when i moved it was installed on time never had problems. Never experienced dropouts and I've been using sumo services for almost 2 years.
Great Help On the Phone!
Electricity. Fast. Quick changeover at end of previous bill. No dropouts. Investigating why it is still quite expensive though. Hoping to achieve a better deal with a call back tomorrow.
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