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Sumo Electricity

Sumo Electricity

3.9 from 397 reviews

Reviews

3.9

397 reviews
5
(248)
4
(43)
3
(10)
2
(3)
1
(93)
  • Transparency
    4.3 (229)
  • Customer Service
    4.5 (291)
  • Rates and Fees
    4.1 (271)
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Good service

published

I rang to enquire about my bill which arrived in the mail yesterday.
I spoke to a girl/ lady called Vanessa who was calm, efficient, reassuring and pleasant.
And you wonder why my account is with Sumo? It’s because of the great Customer Service.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo
Wes T

Wes TGreater Melbourne (Metropolitan), VIC

Sorted my query simply and recommended a new, cheaper product. Very pleased.

published

Happy with reliability and account service, including email advice. Arranging a new product today was a simple process. It did make me rely on the product information provided, although verbal advice is not always best.

Transparency
Customer Service
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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo

Perfect for our needs. Renovating and selling our old unit and transfer power to the new one.

published

We needed electricity for renovating and selling our unit. We didn't want a contract just enough until the sale. SUMO said no problem. Settlement is in a couple of days so we stop paying and the new owner takes over. We were so impressed that we offered the new owner the SUMO phone number and our account number so she could transition without stress if she wishes.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo
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Best service polite and friendly

published

Very happy with the service and just twice we had a dropout.hjdhshai bduhdb3 hsudhe hshe ysye shs whsh euue euhehe eh sue eue sue sue ue eue eue uehe heeh

Transparency
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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo
Nicole

NicoleCentral Highlands and Goldfields, VIC

Very helpful for both gas and power

published

changed both gas and electricity plans

Very helpful sorting out all that I required for my services

Very friendly operator and looked at everything including what I did at the last call

Transparency
Customer Service
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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo
Koala

KoalaWestern District, VIC

  • 2 reviews

Anthony : Super star

published

I enquired about changes to my billing for both electricity and gas . Anthony was extremely helpful in all that he did . A fine example for the company. Thank you Anthony

Transparency
Customer Service
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ServicesElectricity, Gas and Solar Buy-Back
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1 comment
Sumo
Sumo Service SpecialistSumo
Valli Arunachalam

Valli ArunachalamGreater Melbourne (Metropolitan), VIC

Good Service

published

I had some issue with my current rate and discount offered. I have been offered a new plan which is very competitive. I have switched over to the new plan. The help desk explained the details very well and the date of next plan review.

Transparency
Customer Service
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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo
Jayasinghe

JayasingheMelbourne

  • 2 reviews

Keeping higher rates and sucking customers money until customer call and question

published

I was a customer for long period with this energy company. They have given me very high discount rate. But resently I checked and their after discount rates are very high with market rates. When I was questioning about that, they start marketing among their own another plan and showing me benefites. For Electricity, I have paid more than $ 50 each month (4 people house). I want to protect other people from these type of companies.

ServicesElectricity and Gas
1 comment
Sumo
Sumo Service SpecialistSumo
annchris

annchrisMELBOURNE

Top Customer Service

published

I have been with Sumo for 18 months and have been very happy with the rates and the customer service. Today I spoke to Izzy who was extremely helpful and informative. All my questions were answered.

Transparency
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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo
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Nalin B.

Nalin B.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Happy with the prices and excellent customer service.

published

I have got both gas and electricity with SUMO. Transition process was smooth and discounts are great.
Mostly I am happy with the excellent customer service.
So far so good.

Customer Service
Rates and Fees
ServicesElectricity and Gas
1 comment
Sumo
Sumo Service SpecialistSumo

Great customer service

published

Great service, Bills were easy to understand and the team were great. Very easy to arrange disconnection for moving house and connection as well. Great work customer service, well done

Transparency
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ServicesElectricity and Gas
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1 comment
Sumo
Sumo Service SpecialistSumo

Hi Jessica, We are so grateful to receive your kind words! Many thanks for taking the time out to leave a review. If there is anything more we can do, please don't hesitate to reach out. Good luck with the move! Warm Regards, Team Sumo

brett

brettRichmond-Tweed, NSW

All good

published

Rang re account not arriving was answered by brad in 3 rings sorted me quickly and easily. I am not used to real people answering the phone with these companies

Transparency
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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo

Excellent service

published

Electricity.
Very good service by the person who helped. Was very understanding and superbly helpful
Set up process was excellent
No interruptions. No drop outs.
Very good connection. No hassles.
Service is very reliable
I recommend to my friends and colleagues and family.
Thanks

Transparency
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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo

It seems I got a better deal

published

Not sure and no I didn't receive any dropouts.....as yet!!
There was no time frame limit and we are with Sumo for power and gas. Not sure why we must put in 30 words for this survey?

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
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1 comment
Sumo
Sumo Service SpecialistSumo
Trent

TrentGreater Melbourne (Outer), VIC

  • 2 reviews

A spamming company that harasses you with emails texts and call! Avoid at all costs!!

published

Don't use this mob, worst company.
They spam you with emails and text after you leave even if you hit unsubscribe .. they still email. I'll be taking legal action against them if they continue to spam me. They have made it so hard and complex to unsubscribe your email and phone number from them!! Damaging for their brand & reputation.
Do yourself a favour and find a better company that understands customer service without spamming them.
.. for anyone that works for Sumo... Ask yourself 1 thing.. why do I work for such a s#it company, where did my life go so wrong? And leave.

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
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1 comment
Sumo
Sumo Service SpecialistSumo
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Fred

FredGreater Melbourne (Inner), VIC

  • 2 reviews

Great customer service

published

It’s was addressing a late payment of my electricity bill. Jerome was very cordial and professional in how he handled my issue. It was sorted within minutes and I was able to get back to work

Transparency
Customer Service
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ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo
Graham

GrahamGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Electricity Bill payment issue

published

I had a billing problem and after a short call the issue was rectified. The problem was my emailed receipt had the incorrect account number which was substituted with the receipt number

ServicesElectricity, Gas and Solar Buy-Back
1 comment
Sumo
Sumo Service SpecialistSumo

Good Australian company

published

Our power and gas were put on same day as we had contacted sumo which was great ; we were very happy with that.

It’s very reliable , we have had a few drop outs when we have had a few appliances running at the same time though

Customer Service
Rates and Fees
ServicesElectricity and Gas
1 comment
Sumo
Sumo Service SpecialistSumo
Diana Gonzalez

Diana GonzalezGreater Melbourne (Metropolitan), VIC

Great service always

published

I have gas and electricity and when i moved it was installed on time never had problems. Never experienced dropouts and I've been using sumo services for almost 2 years.

Transparency
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ServicesElectricity and Gas
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1 comment
Sumo
Sumo Service SpecialistSumo

Hi Diana, Thank you so much for taking the time to leave us this fantastic 5-star review. We will be sure to pass on the good feedback! If there is ever anything more we can do please don't hesitate to reach out. Warm Regards, Team Sumo

Great Help On the Phone!

published

Electricity. Fast. Quick changeover at end of previous bill. No dropouts. Investigating why it is still quite expensive though. Hoping to achieve a better deal with a call back tomorrow.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
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1 comment
Sumo
Sumo Service SpecialistSumo
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Questions & Answers

Simon F

Simon Fasked

Electricity

I'm a prospective Sumo energy customer and struggle on the telephone. Does Sumo support email or online chat? They only advertise telephone numbers :-(

No answers

Get an answer from our members and Sumo representatives

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