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Sumo Electricity

Sumo Electricity

4.2 from 161 reviews

Reviews

Review distribution

5 star
114
4 star
19
3 star
4
2 star
2
1 star
22

Excellent Customer Service

published

I felt very reassured that my electricity account was set up properly after speaking with Merem. The staff are helpful, friendly and reliable. Very happy with service provided and would highly recommend.

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Kiwi B

Kiwi BCentral Highlands and Goldfields, VIC

  • 4 reviews
  • 3 likes

Very Slow Transfer - still waiting

published
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Paresh

PareshGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified customer

Awesome Customer service

published

I got electricity and gas connected at new property and had to call sumo for confirming my electricity rates that I will be paying. They were very polite and explained in details about my new connection. They don't have an app for monitoring smart meters so they did guide me on how register on United energy (electricity distributor) to monitor my usage. I was also getting letters from Energy Australia about "deemed contract" with them for gas at the new rental property, after contacting Sumo they promptly said I can ignore those letters as I have already been moved to Sumo. Very satisfied with the response.

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Andy

AndyGreater Melbourne (Metropolitan), VIC

Credit card payment

published

Wanted to pay by credit card., but if I do I will be charged for the privilege of paying my account on time by credit card.
The help and advice I received from Venessa was fantastic. She was polite, well spoken, easy to understand , knowledgeable and helpful.

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ServicesElectricity, Gas and Solar Buy-Back
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NADEEM

NADEEMGreater Melbourne (Outer), VIC

excellent customer service

published

Merem at Sumo was extremely helpful and understanding when I explained the nature of my inquiry at Sumo, she straightaway fix the problem and notify me via
email thanks Merem and Sumo

ServicesElectricity, Gas and Solar Buy-Back

Good customer service

published

Received a SMS that power bill was almost due - my account had been set up incorrectly in terms of my email address. I rang Sumo and they were able to send me the actual bill and update everything very quickly, while also offering an extension for payment due to it being their error. Very friendly and helpful.

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Michelle

MichelleNortheast, VIC

Fantastic customer service

published

I rang Sumo regarding my Electricity Account.
I dealt with Andrew and could not fault his customer service skills, they were exceptional!
Andrew’s customer service skills made dealing with Sumo a pleasant experience. Thank you Andrew and thank you Sumo!

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Matthew

MatthewSydney Surrounds, NSW

Tyson at Sumo was extremely helpful and understanding when I explained the nature of my enquiry at Sumo.

published

Tyson seemed to understand my physical limitations in relation to why I need to have my quarterly account posted to my home address. My next enquiry will be in regard to my 19 solar panels and will Sumo be able to do better in the future with solar rebates.

ServicesElectricity

Absolute pleasure

published

It is/was an absolute pleasure dealing with Sumo’s customer services officers, whilst the latest understanding and helpful person from Sumo I communicated with was Georgia, all of the other officer were great. I postponed my review until I received my first bill to ensure that what was promised was actually provided. I was very pleased with the result

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Great Job!

published

The customer care agent resolved my issue on my electricity disconnection so well because she really tried ways to make a right assessment of it first then provided a quick solution. Great Job!

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Bhima

BhimaSydney, NSW

Electricity bill and NBN information

published

Satisfactory customer service, solved issues with any hesitation, straight to the point, didn't bother to clarify to make the customer understand even many times. Thank you and keep it up.

ServicesElectricity

The reviewer stated that an incentive was offered for this review


Mich

MichGreater Melbourne (Metropolitan), VIC

Account for my invoice was confusing..

published

My invoices were confusing due to all the percentages of usage shown. However after a long conversation it was explained in detail how it all worked. Very satisfied with the outcome.

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Easy to deal with.

published

I’ve had sumo power and gas for a year now with no problems all. Glad I change providers.
Easy to understand. Was able to solve all my inquiries with one call.
Very polite.

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Sass

SassSydney, NSW

  • 3 reviews

Absolutely amazing customer service!!!

published

I can't even explain how pleased i am with Sumo! Everyone is exceptional at helping you, amd straight to the point and HONEST!!!
Not a single drama! Straight up loving my provider!

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Great customer service

published

Brad was lovely and understanding.i felt calm and relaxed after the call. Just wanted to say a massive Thank you for listening and not jumping to conclusions. The company needs more people like him.

ServicesElectricity
Jan

JanGippsland, VIC

  • 2 reviews

fantastic

published

at this stage my electricity service is very good and im happy with the service the team provides me when I call they are very polite and happy to help me with any questions I have

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The reviewer stated that an incentive was offered for this review


Janet

JanetGreater Melbourne (Outer), VIC

Thankyou Robert!!

published

Robert, Thankyou for sorting out my bills and flicking them to me. I can see them all very clearly now and you were a big help. (I spoke to you last week.)

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Cancellation of electricity provision

published

I had change my provider and hadn't cancelled the direct debit...I called to get a refund of monies paid. this request was handled professionally and promptly. I will receive the requested refund within 7 to 8 days.

ServicesElectricity

Tejas

TejasVictoria

Feedback

published

I called SUMO about a billing issue which was taken care by Andrew. With I’m highly satisfied with the service.

Andrew understood the problem and took the matter accordingly. His communication was clear and to the point.

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Kellie

KellieMid North Coast, NSW

The officer today 05092019 was extremely professional and helpful

published

Previous officer advised incorrect information, Customer Service Officer Vanessa was extremely professional, with organising the listening of previous CSO's conversation at which he advised that connection of new property will occur in 1 hour which was not the case.

ServicesElectricity

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Details

CategoryHousehold Utilities and Energy Providers
Contact Number 13 88 60
24-Hour Phone Contact No
Online Live Chat Yes
Services ProvidedElectricity
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