Sumo Electricity
Part of Sumo Energy  3.4

Sumo Electricity

 Verified
Sumo Electricity
3.7

880 reviews

PositivevsNegative
68% · 597260 · 30%
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3.9
Customer Service
4.1
Rates and Fees
3.8

Reviews

880 reviews
Crossy
Crossy3 posts
  Electricity

Customer service

Chelsea was very helpful on the phone and sorted out the issue quickly. Can recommend sumo for anyone thinking of changing to them Show details
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Lakes Edge  Pakenham
Lakes Edge Pakenham 3 posts
  Electricity

Even more helpful than the previous 5* attention from a company who obviously value good communications

Had a call with Daniel this morning. His customer service and his attitude towards me and my enquiry were second to no other I have experienced with Sumo. Most polite and helpful, most knowledgable and very up to date in his product knowledge. The customer service experiences we have had over the years Sumo has supplied our energy needs has been remarkable. Congratulations to you all. Show details
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manu
manuAU23 posts
  Electricity

Sumo surprise

Rang Sumo today and was pleasantly surprised they answered all my queries and also got me on a better electricity plan. What a pleasant surprise. Will stay with Sumo rather than change and deal with other providers . Show details
Todd
ToddSouth East Queensland, QLD6 posts
  Electricity

Dont get Burnt

Buyer beware. This mob increase electricity prices one month then backdate your electricity usage and overcharge you for previous months. Then subsequently send you a bill that is not reflective of your usage and threaten you with debt recovery if you don't pay in 7 days. Keep away you will get burnt Show details
D Robson
D RobsonSouth East Queensland, QLD3 posts
  Electricity

Kind staff member

I contacted Sumo and spoke to a kind young man called Adam who was super helpful. Nothing to hard for him. He also spoke to my husband who finds difficulties with too much information at once so Adam carefully explained what was needed. Thank you Sumo for having such a kind customer service person. Show details
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Desiree M.
Desiree M.Hunter Region, NSW
  Electricity

Still confused

The young lady who spoke to me was very polite and helpful, however, after the phone call I was still a bit confused about what Peak Demand meant. I was told something about it being a higher charge that was calculated on a time when my usage was the highest in the given period. I was assured that this Peak Demand amount was instead of the Daily Usage charge but looking at my account, I'm pretty sure it was added to rather than instead of. At this stage, I cannot access my daily usage as there are problems with getting the information from my Smart Meter. Hopefully, it will sort itself out in the next account. All electricity companies seem to make the accounts as confusing as possible. Show details
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Shelley Oldfield
Shelley OldfieldSydney Surrounds, NSW
  Electricity

Respected and heard

I was treated with respect and felt listened to as I explained my concern.
I'm a new Sumo customer and an happy with the customer service. Show details
Jay
JaySouth East Queensland, QLD
  Electricity

Pleasant

Spoke with Bradley today on the phone, he was brillant.
Fast, efficient and very well mannered. Not trying to rush me off the phone and helped me. Show details
Royston Pavelin
Royston PavelinGreater Melbourne (Outer), VIC2 posts
  Electricity

Slow responses

I wish I had not complimented Sumo so quickly regarding installation of Internet and Landline as the landline took days to work and now, I have been waiting 9 working says for an electricity credit to be refunded. Show details
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Larry J.
Larry J.South East Queensland, QLD4 posts
  Electricity

Limited communication

Communication with SUMO is limited to website forms and phone calls only. An email address would be handy when trying to solve technical issues, as this would allow attachments. Show details
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Moira
Moira2 posts
  Fair Incentive Electricity

Very happy

Daniel was very helpful with my question . Pleasant and helpful with information. Show details
Santhosh R
Santhosh R
  Electricity

It was a pleasant experience

The agent was polite and understood my problem with ease and gave a proper solution. Show details
Chris M.
Chris M.Murray Region, NSW6 posts
  Verified Electricity

Endless phone calls. They refuse to stop

I joined Sumo on 22 March 2024. Since then, I had numerous phone calls from them. One was on Good Friday. When I pick up, there's nobody on the line, and after a while it goes dead. The calls are from 0391028416 and 0485814102. Here's about the landline number: https://www.reverseaustralia.com/lookup/0391028416. Only the last two digits are different from their phone numbers on the welcome document and on their website. Calling the landline back goes to 'this number is not in service.' Calling the mobile number back goes straight to Sumo.
I emailed them and called them twice, asking them to never call me again, but in vain.
I'll now ask my VOIP provider to blacklist these numbers, if possible. Show details
chris a.
chris a.3 posts
  Electricity

Service okay, devious and sneaky in my opinion

Service is okay as are rates. What I've found is that that after a certain period on their cheapest plan the massively increase rates.
Trick is if you read the finer print they offer a new plan that is much cheaper but you have to request.
Miss the email and you're on the new crazy increased plan.
Assume they catch many people like this who don't read their notices. Why not just keep you're cheapest plan as your cheapest unless you're intentionally hoping people don't switch? Show details
ALLAN J.
ALLAN J.South East Queensland, QLD
  Electricity

POSITIVE EXPERIENCE

The lady was extremely helpful and knowledgeable and worked out a better plan for me and changed me over to it. Show details
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Questions & Answers

Kobus v.
Kobus v. · Electricity

How can I get SUMO to actually read my meter that has never been read and their estimated usage is more than 3MWh more than my actual reading.

OAW
OAW · Electricity

I have tried calling Sumo to cancel my account due to moving and going with another provider. Been on hold for over an hour and a half on all days multiple times so have hung up. Been next caller in que for over an hour. Cannot seem to talk to anyone and the general query option, they refuse to assist.

Miranda P.
Miranda P. · Electricity

The last three days I have been trying to get in touch with sumo to have my utilities disconected as I am moving but after spending a total of 3 hours on hold the past three days I am out of idears on how to proceed can anyone possibly point me in the right direction

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CategoryEnergy ProvidersEnergy Providers
Services ProvidedElectricityGas
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