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Sumo Electricity

Sumo Electricity

4.3 from 252 reviews

Reviews

(179)
(34)
(8)
(2)
(29)
  • Transparency
    4.3 (165)
  • Customer Service
    4.5 (215)
  • Rates and Fees
    4.0 (196)

sumo electricity review

published

fixed pole electricity
frequent drop outs for several hours at a time
we rely on electricity entirely ( no gas , Solar power not reliable due to weather conditions and poor return on extra power to mains )

Transparency
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ServicesElectricity
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Very happy with the service

published

Reliable supply no dropouts. Very helpful customer service. Easy and quick resolve of my issue due to paying wrong account number. Friendly service by the operators. Recommend to new customers.

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1 comment
Sumo
Sumo Customer ServiceSumo

Great prices

published

Electric power easy to deal with. Quick service helpfull . No long waiting on phone . Initially problem solved quickly . Happily recommended to other friends. Nice to speak to a Australian representative

Transparency
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ServicesElectricity and Solar Buy-Back
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1 comment
Sumo
Sumo Customer ServiceSumo
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comedian

comedianBrookville

  • 3 reviews

special request

published

Sumo power, which I am disappointed to say has increased in cost...but today I called as I had a request to place my wife''s name on to my account for future billing, and an operator Greg was pleasant and most helpful, thank you.

ServicesElectricity
2 comments
Sumo
Sumo Customer ServiceSumo
Sumo
Sumo Customer ServiceSumo

Alternatively, email social@sumo.com.au with your details and I can arrange a call back when it suits you. Ta!

Happy customer

Happy customerSydney, NSW

Provided solution and was easy to talk to

published

Contacted service desk re: bill payment and not having received an invoice.
Customer service rep was polite and accommodating in listening and providing solutions
Thank you will continue to use Sumo for services

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1 comment
Sumo
Sumo Customer ServiceSumo

Sumo is very reliable power supply and i will not change from them as far as they look after me.

published

The facrs is that sumo is a very good electric and gas supply in Australia, i encourage people to join sumo because they know what the customers want and reliable.

ServicesElectricity and Gas
2 comments
Vincent Orji
Vincent Orji

I will stay with sumo as far as they keep looking after their customers and treating them well.

Sumo
Sumo Customer ServiceSumo
Bruce

BruceSydney, NSW

Extremely helpful and friendly staff

published

We are with Sumo for electricity and the changeover from AGL was extremely easy. So far everything is great and when our gas contract is over I will enquire with Sumo regarding rates

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ServicesElectricity and Solar Buy-Back
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1 comment
Sumo
Sumo Customer ServiceSumo
orsen cart

orsen cartCentral Highlands and Goldfields, VIC

  • 2 reviews

Very good telephone service

published

each time I call SUMO the phone is answered quickly by a polite person who speaks very good english and is easy to understand. They do everything they can to resolve my issues on the spot and do not hand me off to someone else. this is very good customer service. keep on doingthis.

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1 comment
Sumo
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Claire B.

Claire B.Greater Melbourne (Outer), VIC

Really great service

published

Have been with Sumo for about a year. Very happy. Just called up because I am late on my payment. First time late, and they are going to cover the pay on time discount because it's my first time late. Very surprised and happy.

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Sumo
Sumo Customer ServiceSumo

Hi Claire, Thank you for taking the time out to provide us with your feedback :). We are delighted to hear you were pleasantly surprised and if ever there is anything more we can do to help, please do let us know. Warmest Regards, Georgia @ Sumo!

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Joy Lorainne Martyn

Joy Lorainne MartynGippsland, VIC

Perfect, and electricity charges and discounts are amazing. So glad I came over to SUMO.

published

My call wasn't about black outs. My was calling in relation to a credit off my electricity account. As usual the the gentleman who took my call was courteous, patient and knowledgeable. Most importantly he did help me with my plight. thank you

ServicesElectricity and Gas
3 comments
Sumo
Sumo Customer ServiceSumo

All is great thank you Georgia. Actually, I am so pleased with Sumo, I am going to tell my daughters how good this power/gas company is and see if i can persuade them to join also. bye for now JOY

Sumo
Sumo Customer ServiceSumo

That is fantastic to hear Joy, feel free to give them your account number and when they sign up you BOTH get $50 off your electricity bill! Thanks again, Georgia @ Team Sumo!

Athena

AthenaGreater Melbourne (Metropolitan), VIC

Happy customer

published

It was lovely to speak to an Australian over the phone and not from overseas. I believe we need to keep our own in the workforce. The staff understood me and my questions were answered quickly and with no difficulty. Keep up the work in employing local people.

ServicesElectricity
1 comment
Sumo
Sumo Customer ServiceSumo

very satisfactory

published

always very helpful , whenever I had a query or a problem it was always solved . never been passed onto anyone they very willing and reliable , I would recommend Sumo to everyone

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1 comment
Sumo
Sumo Customer ServiceSumo
Ieva Kains

Ieva KainsGreater Melbourne (Inner), VIC

  • 2 reviews

All good

published

It was about a different matter. My enquiry was dealt with satisfactorily. I was asking about the governmental rebate concerning my electricity costs. I got all the answers that I needed.

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1 comment
Sumo
Sumo Customer ServiceSumo
suszrob

suszrob

  • 2 reviews

solar

published

sumo I a good company. I am very happy with them. Josh explained where my solar is on my bill. I can now keep track on everything . Thank-you for your help

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Sid P.

Sid P.Gippsland, VIC

service and pr

published

When I rang to pay my bill the person that helped me was very polite and helpful I think his name was Josh My power drops out late at night on a regular basis

Transparency
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ServicesElectricity
1 comment
Sumo
Sumo Customer ServiceSumo
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Blaze

BlazeGreater Melbourne (Inner), VIC

Very kind and well spoken to the point.

published

Change of Bank account for direct debit. Job was done in a few minutes. Good work, well done. very prompt and well spoken, directly to the point. everything OK within 5 minutes.

ServicesElectricity
1 comment
Sumo
Sumo Customer ServiceSumo

Late payment

published

Was very happy with the way that my enquiries handled very professional.I would be happy to enquire about my power or gas at anytime if this is the outcome always.

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Sumo
Sumo Customer ServiceSumo

late payment of my bill

published

this was a good experience the service person was very polite and helpful. i would call again to seek help with my issues with your service, very happy, thank you

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Sumo
Sumo Customer ServiceSumo

calling to check

published

Called Sumo as i have a panic attack prior to my Direct Debit payment, needed to check. the customer service i received on the phone was excellent the lady checked everything for me and reassured me that all would be well. Thank you Sumo

Transparency
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ServicesElectricity
1 comment
Sumo
Sumo Customer ServiceSumo

Worst customer service - would never recommend

published
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